Panasonic Kx-Td500 Features Guide
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122 Features Guide E(A)Features Guide Extension Group Ñ Automated Attendant (AA) Group DescriptionThis is one of seven incoming call services assignable on an Extension Group basis. If Voice Processing System is integrated with your KX-TD500 sys- tem (VPS Integration), we recommend to group multiple AA extensions together as an AA Group. This ensures that callers who need AA service can surely access it. Within a group, an incoming call hunts for an idle AA extension in a circular way. AA Group can be made up by assigning the group type of an Extension Group as ÒAA.Ó Up to 128 AA Groups, each consisting of more than one extension in the same tenant, can be created in the system. By default, Extension Group #127 is assigned as AA Group. Conditions¥ Refer to ÒExtension Group Ñ SummaryÓ in this manual. Programming References System Programming................................Installation Manual, Section 4 4.1.4 Configuration - VPS (DPT) Port Assignment 4.2.2 System - Numbering Plan Ñ (58) Login/Logout 4.3.2 Group - Extension Group Ñ FDN Ñ Group Type Ñ Tenant No. Ñ Overflow Setting Destination, Day/Night 4.4.2 Line - Extension Line Ñ Group No. 4.5.9 Features - VPS Integration Ñ Integration Code Ñ Voice Mail Command Feature ReferencesExtension Group VPS IntegrationÑVoice Mail (VM) Service Integration Operation ReferencesNot applicable
Features Guide 123 Features GuideE(O) Extension Group Ñ Operator Group DescriptionThis is one of seven incoming call services assignable on an Extension Group basis. It is efficient to handle a high volume of operator-seeking calls by a group of extensions called ÒOperator Group,Ó which can consist of one or more extensions. Within an Operator Group, an operator-seeking call (extension/out- side) may come in on a single operator (Single) or all operators in the group simultaneously (Multi) depending on System Programming. Operator Group can be made up by assigning the group type of an Extension Group to ÒOperator.Ó Only one Operator Group can be assigned per tenant. By default, Extension Group #128 is assigned as Operator Group. Conditions¥ Tenant Service If Ò Tenant ServiceÓ is employed, each tenant can have its own unique Ò Operator GroupÓ independently. Programming References System Programming................................Installation Manual, Section 4 4.2.2 System - Numbering Plan Ñ(58) Login/Logout 4.3.2 Group - Extension Group Ñ FDN Ñ Group Type Ñ Tenant No. Ñ Overflow Setting Destination, Day/Night Timer (0-60) Ñ Operator Setting Ringing Type Call Priority 4.4.2 Line - Extension Line Ñ Group No. Feature ReferencesExtension Group Operator Call Operation ReferencesStation Features and Operation.......................User Manual, Section 4.3 Operator Call
124 Features Guide E(O)Features Guide (1) Outline sketch of Operator feature. 1. When ÒRinging TypeÓ is set to ÒMulti.Ó An incoming call (intercom / outside call) arrives at all Operator extensions at the same time. 2. When ÒRinging TypeÓ is set to ÒSingle.Ó An incoming call (intercom / outside call) arrives at an Operator extension.These calls are waiting until the 1st call is answered. Operator Group Extension AExtension BExtension C Calls have arrived at an Operator Group Calls have arrived at an Operator Group This call is waiting until an Operator extension becomes idle. Extension AExtension BExtension C 3rd call in the queue 2nd call in the queue 1st call 4th call in the queue 3rd call 2nd call 1st call
Features Guide 125 Features GuideE(O) (2) What if all Operator extensions are busy ? Note: ¥ An incoming call which is arriving on a CO key of an Operator PT extension is regarded as an arrived call.All Busy Waiting QueueWaiting Queue Waiting QueueIntercept Destination Outside calls Intercom calls Overflow Destination is not programmedOverflow Destination is programmed Overflow Destination Intercept Destination is not programmedIntercept Destination is programmed (Overflow timer) (Intercept timer)
126 Features Guide E(R)Features Guide Extension Group Ñ Ring Group DescriptionThis is one of seven incoming call services assignable on an Extension Group basis. Allows both extension and outside users to ring all extensions in a Ring Group simultaneously by dialing the Floating Directory Number (FDN) of the Ring Group. This feature is useful for talking to or transferring calls to anyone in the same group. Ring Group can be made up by assigning the group type of an Extension Group as ÒRing.Ó Up to 128 Ring Groups, each consist- ing of more than one extension in the same tenant, can be created in the system. Conditions¥ Types of calls whose destination can be the Ring Group are: Outside calls Ð DIL 1:1; DISA; IRNA; UCD-Overflow, DID, TIE Intercom calls Ð Extension; Transfer Programming References System Programming................................Installation Manual, Section 4 4.2.2 System - Numbering Plan Ñ (58) Login/Logout 4.3.2 Group - Extension Group Ñ FDN Ñ Group Type Ñ Tenant No. 4.4.2 Line - Extension Line Ñ Group No. Feature ReferencesExtension Group Floating Station Operation ReferencesNot applicable.
Features Guide 127 Features GuideE(S) Extension Group Ñ Station Hunting Group (Circular) DescriptionThis is one of seven incoming call services assignable on an Extension Group basis. If the called extension is busy, Station Hunting redirects the incom- ing call to an idle extension within the same Extension Group. In the Circular Hunting Group, the extensions are searched in phys- ical number order (from lower to higher) of the extension port until an idle one is found. Station Hunting Group (Circular) can be made up by assigning the group type of an Extension Group as ÒCircular.Ó Up to 128 Station Hunting Groups (Circular), each consisting of more than one extension in the same tenant, can be created in the system. Conditions¥ What if all extensions in the group are busy? If all of the searched extensions are busy, the system redirects the call to the overflow destination. ¥ FWD/DND Mode If the called extension is in Call Forwarding or Do Not Disturb mode, Station Hunting skips the extension by default. This can be changed by System Programming. Programming References System Programming................................Installation Manual, Section 4 4.2.2 System - Numbering Plan Ñ (58) Login/Logout 4.3.2 Group - Extension Group Ñ FDN Ñ Group Type Ñ Tenant No. Ñ Overflow Setting Destination, Day/Night Ñ FWD/DND Mode Ñ Extension Call Hunting 4.4.2 Line - Extension Line Ñ Group No. Feature ReferencesExtension Group STATION HUNTING Operation ReferencesNot applicable.
128 Features Guide E(S)Features Guide Extension Group Ñ Station Hunting Group (Terminate) DescriptionThis is one of seven incoming call services assignable on an Extension Group basis. If the called extension is busy, Station Hunting redirects the incom- ing call to an idle extension within the same Extension Group. In the Termination Hunting Group, the extensions are searched until reaching the extension which has the highest physical port number in the group. Station Hunting Group (Terminate) can be made up by assigning the group type of an Extension Group as ÒTerminate.Ó Up to 128 Station Hunting Groups (Terminate), each consisting of more than one extension in the same tenant, can be created in the system. Conditions¥ What if all extensions in the group are busy? If all of the searched extensions are busy, the system redirects the call to the overflow destination. ¥FWD/DND Mode If the called extension is in Call Forwarding or Do Not Disturb mode, Station Hunting skips the extension by default. This can be changed by System Programming. Programming References System Programming................................Installation Manual, Section 4 4.2.2 System - Numbering Plan Ñ (58) Login/Logout 4.3.2 Group - Extension Group Ñ FDN Ñ Group Type Ñ Tenant No. Ñ Overflow Setting Destination, Day/Night Ñ FWD/DND Mode Ñ Extension Call Hunting 4.4.2 Line - Extension Line Ñ Group No. Feature ReferencesExtension Group STATION HUNTING Operation ReferencesNot applicable.
Features Guide 129 Features GuideE(U) 2. If the 1st call arrives at extension A, the 2nd call will arrive at extension B. 3. When the 2nd call arrives at extension B, the 3rd call will arrive at extension C. Extension Group Ñ Uniform Call Distribution (UCD) Group DescriptionThis is one of seven incoming call services assignable on an Extension Group basis. Calls to a UCD group are distributed uniformly among the group mem- bers so that each member can share the same load. Calls to a UCD group hunt for an idle extension in a circular way, starting at the extension following the last one called. This UCD feature is particularly helpful when a certain extension receives a high volume of calls compared with other extensions. UCD Group can be made up by assigning the group type of an Extension Group as ÒUCD.Ó Up to 128 UCD Groups, each consisting of more than one extension in the same tenant, can be created in the system. (1) Outline sketch of UCD feature 1. When more than one call is in the UCD group, the 1st call will arrive at extension A first. Calls have arrived at a UCD group 3rd call in queue 2nd call in queue 1st call in queue Extension A Extension B Extension C 3rd call in queue 2nd call in queue UCD groupExtension B Extension C Extension A UCD group (When extension A is busy or logged-out, the call arrives at extension B.) (When extension B is busy or logged-out, the call arrives at extension C.) (When extension C is busy or logged-out, the call arrives at extension A.) (When extension B is busy or logged-out, the call arrives at extension C.)
130 Features Guide E(U)Features Guide Notes: 1. Busy status If group members are in one of the following conditions, they are considered as busy. ¥ The extension is in Call Forwarding/Do Not Disturb (FWD/DND) mode. Ñ Calls to a UCD Group may ring the extension in FWD/DND mode, or skip it. This is determined by System Programming (Section 4.3.2 Group - Extension Group, ÒFWD/DND ModeÓ in the Installation Manual). ¥ Another call is already ringing on the extension. ¥ The extension is off-hook. ¥ The extension is logged-out. 2. Login / Logout Extension users in the UCD Group can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions (Logout). They can return to the group when they are ready to answer calls (Login). 3. UCD Supervisory Features Login Monitor Login/Logout status of the UCD Group members can be monitored by the extensions in the same UCD Group through Busy Lamp Field of the corresponding DSS button. Login Monitor is enabled or disabled by System Programming (Section 4.3.2 Group - Extension Group, ÒLOGIN MonitorÓ in the Installation Manual). UCD Monitor Mode The extension specified as the Supervisor Extension can monitor the number of calls put in the waiting queue by dialing the feature number for ÒUCD Monitor Mode.Ó To start UCD monitor: dial feature number + UCD Group FDN To end UCD monitor: dial feature number + Ò Ó You can also use the Features menu of a large display DPT. The extension that can perform this feature is determined by System Programming (Section 4.3.2 Group - Extension Group, ÒSupervisor ExtensionÓ in the Installation Manual). 4. What if a call ringing on a member extension is not answered? If not answered within a specified period of time (Call Forwarding Ð No Answer Time), the call is transferred to the next idle member extension, or the call continues to ring on the cur- rent destination extension. This is determined by System Programming (Section 4.3.2 Group - Extension Group, ÒFWD- No AnswerÓ in the Installation Manual).
Features Guide 131 Features GuideE(U) 5. Auto Logout A member extension may be logged-out automatically, if it does not answer the call for pre- determined times (1-10) consecutively. This is determined by System Programming (Section 4.3.2 Group - Extension Group, ÒAuto LOGOUT ModeÓ in the Installation Manual). PT:To use this feature correctly, program Login/Logout button. After the system activates Auto Logout, press Login/Logout button in the off-hook status to go back to the Login mode. SLT:After the system activates Auto Logout, enter the feature number for Login in the off-hook status to go back to the Login mode. 6. UCD Call Waiting This feature is different from regular Call Waiting. This feature (if enabled) allows UCD group members to hear a Call Waiting tone when an outside call arrives but all the extensions in the UCD Group are busy.