Norstar Compact 616 Dr5 Installer Guide

							44  Troubleshooting
Music on Hold/Background Music trouble
1.Ensure that the volume control     is turned
up and you are using the Background Music feature code
Check the applicable Configuration programming settings to
ensure that the feature is enabled:
Feature
Programmed in:
Music on Hold
Background Music3.  handling
4. Miscellaneous
3.Check the wiring between the music source  and the 
connector.
4.Check the polarity of the connections between the music
source and the distribution block.
5.Ensure that the music source is turned ON, is operational,
and has the volume control properly adjusted.
Telephone dead
1.Check for dial tone.
2.Check the receiver cord connection.
3.Check the display. If the display is unreadable, ensure that
the display contrast adjustment  q  is
appropriate.
4.Check the internal wiring at both the modular jack and the
distribution block.
5.Check the internal line.
6.If the problem persists, replace the telephone with a known
working 
 telephone.
Note:An internal line should have between 15 and 20 Vdc
across the Tip and Ring when the telephone is
disconnected. 
						

							If you are required to continue programming, refer to the  
Compact  System Coordinator Guide.
Give the System Coordinator the Compact  Programming
Applying the button labels
If you perform all of the programming for a system, apply the
appropriate button labels on the telephones. Before you apply
button labels, activate the Button Inquiry feature
   to avoid activating features as you put the
button labels onto the buttons.,
For the customer 
Remember to leave the following items at the installation site:
For the System Coordinator
Compact  System Coordinator Guide (with the
Programming Overlays)
Compact 
 Programming Record
Optional equipment User Cards (for example, the BLF and
Spare button labels and button caps
Telephone User Cards (for the  M7208, M7310,
and M7324 as required)
compact    
Compact  Prime Telephone card
In the KSU pocket
Compact   Guide
Optional equipment Installation cards (for example, the
BLF and 
Compact  Installer Guide 
						

							46  Finishing up
Personal programming,
Information on telephone feature programming and operation
can be found in the Compact  System Coordinator Guide.
 Display services
Your  system can access information contained in Call
Display services offered by your public telephone company, and
uses that information to provide additional messaging tools to the
 user.
You can access Call Display information only if you
subscribe to the services, and if you have Call
Identification Interface hardware installed. Contact your
Service Representative for more information.
Call Display information may be shown on your telephone
display when a call is alerting, identifying the caller to you.
Specific telephones are programmed to receive this information
in Administration programming. For more information see the
Programming chapter in the 
Compact   Coordinator
Guide. 
						

							 
Coordinator Guide 
						

							Welcome to 1
System Coordinator’s role
Assisting your co-workers2
Your Service Representative2
Enhanced Transfer2
Call Display services3
Programming
How to do programming
Planning
Programming tools
Administration overview
Administration headings
Entering Administration
Exiting Administration
Moving through Administration
Using the Overlay
The 
 display buttons
Programming details
System Speed Dial
Names
Time and date
Direct-Dial
Capabilities
Dialing Filters
Telephone (Set) abilities
Line abilities
Class of Service (COS) passwords
Service Modes
Password
 Defaults
 Services
Auto Call Info
Telephone (Set) Services
Voice Message Center telephone numbers
Voice Message Center lines
Copying settings
13
13
13
15
16
16
18
18
19
20
22
23
25
29
32
35
36
36
40
45
45
48
52
53
54
54
55
56
56
57
Compact  System Coordinator Guide 
						

							iiContents
     57
 Telephone programming57
Capabilities programming57
Programming reminders58
 telephones59
Prime telephone60
Page zones .60
tine Pools60
Miscellaneous programming60
Call Pickup Groups61
ServiceModes62
Telephone features
Using  features
Answering the telephone
Related features
What line indicators mean
Rings you may hear
Displays
Prime telephone displays
Notes
Displays
Notes
Call Forward
Related features
Displays
Notes
Call information
Related features
Displays
Notes
Call Log
Related features
Displays
Notes
Call Park
Displays
Notes
Call Pickup
Displays
63
64
67
68
69
69
69
72
73
74
74
76
77
78
78
79
80
81
81
81
82
88
88
91
92
92
93
94
94
Compact  System Coordinator Guide 
						

							Contents  iii
Notes95
Call Queuing97
Notes97
Camp On98
Related features98
Displays98
Notes99
Conference100
Displays102
Notes103
COS Password104
Displays104
Notes104
Customizing your telephone105
Related features
Dialing
Related features
Displays
Notes
Do Not Disturb
Displays
Notes
Feature Programming
Displays
Notes
Group Listen
Displays
Notes
Handsf 
Notes
Hold
Notes
Host System Signaling
Host system signaling codes
Displays
Notes
tine Pools
Displays
Notes
Messages
Related features
111
112
113
114
116
117
117
117
118
119
120
121
121
121
122
123
124
125
126
126
128
128
129
129
130
131
133
Compact  System Coordinator Guide 
						

							iv  Contents
Displays
Notes
 Telephones
Buttons
Headset
Hearing Aid Compatibility
Wall Mounting
Page
Related features
Displays
Notes
Priority 
Displays
Notes
Service Modes
Displays
Notes
Special Telephones ,
Speed Dial
Notes
System features
 Speed Dial
 features
Displays
Transfer
Displays
Notes
Voice Call
Displays
Notes
133
136
137
137
140
140
141
141
142
142
143
143
144
145
145
146
147
150
151
152
153
156
157
157
158
159
161
162
163
163
User cards165
Glossary191
Index207
Compact DR5 System Coordinator Guide 
						

							In addition to basic telephone service, your  digital key
system has many extra features that 
 greatly improve your
office communications,  
  
  take    will help you to learn
the various tasks which a System Coordinator should perform.
This guide also serves as a reference when you assist
co-workers to become familiar with 
 features.
When a telephone system is first installed, it takes a bit of time to
settle into using new equipment. 
 minimizes this
orientation by providing straightforward features and simple
instructions.
System Coordinator’s role’
The System Coordinator plays an important role in customizing
 to suit the organization and updating information as the
office grows and changes.
 can be customized at three levels:
Personal programming
Personal programming is done by individual telephone users
who wish to personalize their  telephones by
programming features and telephone numbers onto specific
memory buttons.
Administration programming
Administration programming is done by the System Coordinator,
when you want to change various system-wide settings, as well
as some specific settings for each line or telephone.
Configuration programming
Configuration programming is usually done for you by the
Installer or Service Representative when 
 is being
installed. Specific system-wide parameters are set up in
Configuration.
Compact DR5 System Coordinator Guide 
						

							2  Welcome to 
Assisting your co-workers
It is human nature to ask someone how to do something rather
than read a user guide. The System Coordinator may be asked
to demonstrateto co-workers how to select and use 
features. To help you prepare for that possibility:
  
Familiarize  with the procedures for using. 
features. Examine the components of your  system,
identifying the buttons on the different types of 
telephones Read the Telephone User Cards chapter of this
Guide for more information on each telephone.
Familiarize yourself with the various programming reminders
provided at the end of the Programming chapter of this
Guide. Distribute copies of these reminders to your
co-workers after filling in information such as System Speed
Dial numbers and names.
It is important for everyone in the office to know that you are the
System Coordinator and to know when you are available for
consultation. You may wish to schedule sessions for small
groups or provide individual assistance to co-workers for
programming features on their 
 telephones.
Your Service Representative
Ask your Service Representative for the service department’s
telephone number, and write it down. If you have problems with
your 
 equipment, telephone your Service Representative.
If you have problems with programming or using any of the
features, first read the appropriate section of this Guide and try
again before calling your Service Representative.
Enhanced Transfer ,
There is a new procedure for using the Transfer feature in this
system. If you are upgrading a  Compact system, be
sure to familiarize yourself with the new procedure.
Compact 
 System Coordinator Guide