Norstar Compact 616 Dr5 Installer Guide

							The following features aavailable for the entire  system.
Accidental Disconnect Protection
If you accidentally drop the receiver back into the telephone
cradle while answering a call, you can quickly retrieve the call.
Pick up the receiver again or press  You are
connected to your call.
Automatic telephone relocation
If Automatic telephone relocation is enabled, you can move your
telephone from one  jack to another without it losing any
of its custom programming. Your Customer Service
Representative enables Automatic telephone relocation in
Configuration programming.
 
Background Music  
You can listen to music through your teiephone speaker.
1.Press   
WARNING
In accordance with U.S. copyright law, a license may be
required from the American Society of Composers,
Authors and Publishers or a similar organization if radio
or TV broadcasts are transmitted through the
Background Music feature of this telecommunication
system. 
Northern Telecom Inc. hereby disclaims any liability
arising out of the failure to obtain such a license.
The music stops automatically if you make or answer a call.
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 System Coordinator Guide 
						

							154  System features
Your Customer Service Representative makes this feature
available to all telephones in Configuration programming. You will
need to supply a music source, such as a radio, attached to your
KSU.
   
Cancel    
You can cancel Background Music.
Press 
Class of Service
The Class of Service for a call consists of all the  features
and lines available to you for that call. This is determined by the
features assigned to the telephone in Administration
programming, including all Dialing Filters.
Users who need to 
 numbers not permitted by the Class of
Service of the line or telephone that they are using, can switch to
a different Class of Service by entering a Class of Service
Password. 
Internal numbers
Each telephone in the  system has its own internal
number. The length of internal numbers in your system may be 2
digits. All numbers in your system are the same length. Your
Customer Service Representative sets the length of internal
numbers (also called the DN length) in Configuration
programming.
To find out your internal number, use the Button Inquiry feature
   on an internal line button. On the 
Telephone, Button inquiry shows your internal number followed
by the function assigned to your single memory button.
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 System Coordinator Guide 
						

							System features  155
Lines   .
The  features and  are associated with the
use of lines.
 
Any of the lines in your system may appear at any of your
telephones. Your Customer Service Representative assigns lines
to telephones in Configuration programming,
  
 only the lines that are appropriate for a particular person
appear at that person’s telephone. When a line is assigned to a
telephone it is automatically given a line button on that
telephone, if a button is available. The 
 Telephone has no
line, buttons for its lines.
Normally, you cannot answer a call that is ringing on a line that
does not appear on your telephone. To pick up such a call, use
Call Pickup, Call Park, or Transfer.
Line Pools
A line pool allows each telephone access to external lines from a
group (or “pool”) of external  can access such lines by
pressing an intercom button and entering a line pool access code
or by pressing a memory button programmed with the line pool
feature code.
Private lines
A Private line is exclusive to a particular telephone. Calls that are
put on hold or left unanswered on a Private line cannot be picked
up at any telephone except the Prime telephone.
Prime line
Your telephone can be programmed to select an internal or
external line or a line pool automatically whenever you lift the
receiver or press  This is your Prime line.
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							156  System features
Ringing Line Preference
Each telephone in the  system can be programmed to ring
or remain silent for incoming calls on any external lines that
appear on the telephone.
For example, a telephone may have buttons assigned for lines 1
to 3, but have only lines 1 and 2 programmed to ring. An
incoming call on any of the three lines causes a line button
indicator to flash, and the telephone can be used to answer the
call. This is especially useful for people who monitor other
telephone lines, but want only their own lines to actually ring.
If a telephone has an external line as a Prime line, that line is
usually made to ring.
System Speed Dial
Speed Dial codes 01 to 70 are the same for the entire system.
See the Speed Dial section for details.
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 System Coordinator Guide 
						

							The Time features let you check the present time and how long
you have spent on a call.
Call Duration   
You can see how long you spent on your last call or how long
you have been on your present call.
Press   
2. Read the display.
Show Time
You can see the present date and time while you are on a call.
1.Press 
2. Read the display.
Displays
One of the following displays will occur when
you use a Time
feature.
You have not made a call since your
telephone’s clock was last reset.
The display shows the last call you
made, or the current call, and the total
elapsed time in minutes and seconds.
The display shows the present time.
Compact DR5 System Coordinator Guide 
						

							158  Transfer
Transfer[Feature]  
Transfer a call
You can transfer a call to another person in your office.
1.Make or answer a call.
2. Press    (or  if programmed).
3.Dial an internal telephone number.
4.If you wish, you can announce the call after the called party
answers.
5.Press  or JOIN.
6.The call is immediately transferred.
You can also press a programmed Call Queuing
button to complete the transfer and answer the next
call.
Transfer using Hold
Transfer using Hold can only be used to transfer an external call
to another telephone that has, a button for the line that the
external call is on.
Call the person you want to transfer the call to and tell them there
is a call on hold for them. Do not enter the Transfer feature
code. To accept the call, your co-worker presses the line button
with the flashing indicator.
An 
 Telephone can transfer a call using Hold but it cannot
receive a call transferred in this way.
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							calls.
121  
 RETRV
/Cal; 
The person to whom you tried to
transfer a call is on another call. Press
RETRV to enter a new internal number.
On the 
 Telephone, you will
automatically be returned to the
  to: prompt.
The person to whom you tried to
transfer an external call has Do Not
Disturb active on their telephone.
Press 
 or the flashing line
button to reconnect to the call. On the
 Telephone, lift the receiver.
The internal caller you were trying to
transfer hung up before the transfer
was complete;
The person to whom you tried to
transfer a call did not answer. Press
 or the flashing line button
to reconnect to the call. On the M7100
Telephone, lift the receiver.
Press 
 if, after talking to the
person at internal number 21, you
decide to transfer the call to someone
else. Press 
 or JOIN to transfer the
call from internal number 21 to 22.
Dial the internal telephone number of
the person to whom you want to
transfer the call. If you are already
connected to that person, press the
line button of their call.
Transient message to indicate that the
transfer was successfully completed.
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							160  Transfer
   UP 
Make call first
The person to whom you tried to
transfer an internal call has Do Not
Disturb active on their telephone.
Press 
 or the flashing line
button to reconnect to the call. On the
 Telephone, enter the transfer
cancellation code ([Feature] 
  
to reconnect to the call.
An invalid DN has been entered, or
the transfer feature has been invoked
before the complete DN has been
entered.
The external caller you were trying to
transfer has hung up before the
transfer was complete.
Press 
JOIN to transfer the call on line
01 to telephone 21. Press 
 if,
after talking to the person at internal
number 21, you decide to transfer the
call to someone else.
You have tried to use the Transfer
feature when you have no call to
transfer.
The telephone to which you are trying
to transfer a call is out of service.
You cannot transfer the call because
of telephone or line restrictions.
Once you have invoked the transfer
feature you must complete the transfer
actions before you can access a new
feature, answer another alterting call
or select an outgoing line.
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							Transfer  161
 You have tried to transfer an
external call to another external
Press” if you entered the wrong
internal number or if the person you
are transferring the call to is
unavailable.
Notes
If an external call is transferred to a busy internal line, or not
answered after a 
 rings, the call automatically rings you back
and the display indicates that the line was busy or that no one
Your   completed for .
one of these ‘reasons: 
lAll the internal resources needed to
perform a transfer are in use. Try
again later.
answered,
Compact DR5 System Coordinator Guide 
						

							162  Voice Call
Voice Call 
Make a voice call
You can make an announcement or begin a conversation
through the speaker of another telephone in the system.
Mute Voice Call tones
When a Voice Call begins at your telephone, you hear a beep
every 15 seconds as a reminder that the microphone is on. You
can stop it beeping.
1.Pick up the receiver or press 
Handsfree 
If Handsfree Answerback is assigned to your telephone, you can
respond to a Voice Call without touching the telephone.
1.When someone makes a Voice Call to you, simply start
talking. Your telephone’s microphone picks up your voice.
Your telephone will beep periodically to remind you the
microphone is on. You can stop it beeping.
Pick up the receiver or press 
Voice Call Deny
You can prevent your telephone from receiving Voice Calls.
1.Press [Feature]   Voice Calls will ring like regular
internal calls. Your other calls will proceed normally.
Cancel Voice Call Deny
You can cancel Voice Call Deny.
1.Press    
Compact DR5 System Coordinator Guide