Norstar Compact 616 Dr5 Installer Guide

							Glossary  193
 Restrictions: A setting
that allow@ you to override any
Call Restrictions applied to
specific System Speed Dial
numbers. Bypass Restrictions
can be turned on in
 programming.
 
  
 
Call Forward: A feature that
forwards all the calls arriving at
your telephone to another
telephone in your 
system.
Call Forward No Answer: A
feature that forwards all calls
arriving at your telephone to
another designated telephone in
your 
 system after a
specific number of rings. Call
Forward No Answer is assigned
in Administration programming.
Call  On Busy: A
feature that forwards all calls at
your telephone to another
designated telephone if your
telephone is busy. This feature
is assigned in Administration
programming.
Call Forward Override:
A feature that allows you to call
someone and ask them to stop
forwarding their calls to you.
Call Inforniation:  that
allows you to display’
information about incoming
calls. For external calls, you can
display the caller’s name,
telephone number and the line
name. For an internal call, you
can display the name of the
caller and their internal number,
You can obtain information
about ringing, answered, or held
calls.
Call Log: A feature that
accesses a record of incoming
calls. The log could contain the
following information for each
call: sequence number in the
Call Log, name and number of
caller, long distance indication,
indication if the call was
answered, time and date of the
call, number of repeated calls
from the same source, and
name of the line that the call
came in on. See Auto Bumping,
Enter Call Log, 
 and
Logging Options for further
information.
Call Park: A feature that allows
you to place a call on hold so
that someone can retrieve it
from any other telephone in the
 system by selecting an
internal line and entering a
retrieval code. The retrieval
code appears on the display of
your telephone when you park
the call. You can park up 
to nine
calls on the system at one time.
Call Park Callback: See
Callback.
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							194  Glossary
Call Park prefix: The first digit
of the retrieval code of a parked
call. This 
 cannot conflict
with the 
 of any existing
 Line Pool access codes,
the Direct-dial digit, or the
external line access code. The
default Call Park prefix digit is
  It may be set to none, in
which case Call Park is
disabled. Call Park prefix is
assigned by your Customer
Service representative.
Camp-On: A feature that lets
you re-route a call to a
telephone even if all the lines on
that telephone are busy. To
answer a camped call, use Call
Queuing or select a line if the
camped call appears on your
telephone. Priority is given to
queued calls over camped calls.
Call Pickup Directed: A feature
that lets you answer a call
ringing at any 
 telephone
by entering the internal number
of that telephone before taking
the call. Call Pickup Directed is
activated by your Customer
Service representative.
Call Pickup Group: See Pickup
Group.
Call Queuing: A feature that
allows you to answer calls in
order of priority if you have
several calls waiting at your
telephone. Priority is given to
external incoming calls, followed
by callback and camped calls.
Callback: A feature that returns
parked, camped or transferred
calls to your telephone if they
are not answered at another
telephone. How long the system
 wait before Callback occurs
is set by your Customer Service
representative.
Camp timeout: The length of a
delay before a camped call is
returned to the telephone that
camped the call. This delay is
set by your Customer Service
representative.
Capabilities: A section heading
in Administration programming,
that covers the dialing filters, set
abilities, and line abilities that
can be assigned to 
lines, telephones, or Class of
Service passwords.
Class of Service (COS):
A 
set of  features and
lines available to the user for a
call. The Class of Service for a
call is determined by the Dialing
Filters assigned to the
telephone in Administration
programming. The Class of
Service for a call can be
changed by entering a six-digit
Class of Service password.
Class of Service and Class of
Service passwords are
assigned in Administration
programming.
Class of Service password: A
six-digit code that lets you
switch from your current Class
of Service to one that lets you
dial numbers prohibited by your
current Class of Service.
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							line to  the line button and
Conference; A feature that
join in your conversation,
 
forming a conference. Normally
your calls are private; no one
else can pick up your line andallows you 
 establish a 
join in.three-person call at your 
telephone.
 
 privacy: A
feature that allows you to turn
privacy OFF for a call allowing
another person with the same
Data terminal: A device, such 
as a modem; that can be used 
to transfer data instead of sound
over a telephone network. You
cannot use 
programming to set up such
devices. See the documentation
that accompanies the device.
Date: See Show Time or Time
and Date. 
DCI: See Data Communications
Interface.
Contrast Adjustment: A
feature that allows you to set
the contrast level of your
telephone display;
Control telephone: A
telephone that can place the
lines for which it has
responsibility in or out of a
Service Mode. A telephone is
programmed as a Control
telephone and has lines
assigned to it in Administration
programming. 
COS: See Class of Service.
Cursor: A short horizontal line
that appears on the 
telephone display to indicate
that characters can be entered
using the dial pad.
D
Data Communications
Interface: 
A  device that
lets you attach an RS-232 data
device to your 
 system.
Defaults: The settings for all
 features when the
system is first installed. Settings
are changed from their defaults
in Administration programming
and by your Customer Service
representative. In this manual,
default settings are shown in
bold text.
Delayed Ring Transfer (DRT)
to Prime: 
A feature that
transfers an unanswered call on
an external line to the Prime
Telephone associated with that
line after a specified number of
rings. This feature is activated
by your Customer Service
representative.
Dial mode: The dialing mode of
a line can be either Tone or
pulse. Pulse is traditionally used
by rotary dial telephones. Tone
is also referred to as dual-tone
multi frequency (DTMF) tones.
Dial mode can be programmed
by your Customer Service
representative.
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							Dialing filter: A feature that
prevents certain telephone
numbers from being dialed
through a combination of
restrictions and exceptions.
Dialing filters can be applied to
lines (line filters, to specific lines
on a telephone (line/set filters},
and to Class of Service
passwords. The 
Compact system can handle up
to 24 dialing filters.
196  Glossary
Direct-dial: A feature that lets
you dial a designated telephone
in your 
 system with a
single digit. Direct-dial
telephones are established in
Administration programming.
Telephones are assigned to a
Direct-dial telephone in
Administration programming.
Display button: One of three
buttons located directly beneath
the display on M7310 and
M7324 Telephones. During
feature operation or
programming, some or all of
these buttons may be used to
provide further options. If an
option is available, it is shown in
the bottom line of the two-line
display, directly above the
corresponding display button.
Display buttons are represented
in this manual as underlined
capitals, e.g. 
Direct-dial number: A digit
used system wide to call a
Direct-dial telephone. The digit
is programmed by your
Customer Service
representative.
Directed Pickup: See Call
Pickup Directed.
Directory Number (DN): A
unique number that is
automatically assigned to each
telephone or data terminal. The
DN, also referred to as an
internal number, is often used to
identify a telephone when
settings are assigned during
programming.
Display: A liquid crystal display
(LCD) on the 
 telephone
that guides you through feature
operation and programming.
Display digits: A sub-heading
in Administration programming
that allows you set whether an
assigned name or the actual
number is displayed when
someone uses a system speed
dial code.
DN: See Directory Number.
DRT delay: The number of
rings before a Delayed Ring
Transfer occurs. This is
assigned by your Customer
Service representative.
DRT to Prime: See Delayed
Ring Transfer to Prime.
E
Emergency Telephone: A
single-line telephone (also
referred to as a 
telephone) that becomes active
when there is no power to the
Key Service Unit.
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							Glossary  197
Exceptions: Acomponent            
Dialing filter* Exceptions are    
numbers you can dial even if
they are forbidden by a more
general Restriction. See
Restrictions.
External call: A call to a
destination outside the 
system.
External code: The number
you dial to get an external line.
The default is 9, but this can be
changed by your Customer
Service representative. You do
not always need an external
code. It is primarily to support
the 
 Telephone and
single-line telephones using an
Analog Terminal Adapter 
External line: A line on your
 telephone used for
making calls to destinations
outside the 
 system.
External music source: See
Music source.
External paging: A feature you
can use to make voice
announcements over an
externally-mounted loudspeaker
connected to the Key Service
Unit. The external speaker is
not a 
 component and
must be supplied by the
customer.
Extra-dial telephone: A
heading in Administration
programming that allows you to
assign an extra Direct-dial
telephone when a service mode
is active. You can have one
Extra-dial telephone for each of
the three service modes.
Feature button: A button that
activates many  features
when it is pressed and followed
by a Feature code. The Feature
button is also used to exit a
feature.
Feature Cartridge: A
replaceable cartridge containing
the 
 features. The
Feature Cartridge is inserted
into the Key Service Unit.
Feature code: A number that is
used to activate a particular
feature.
Forward: See Call Forward.
Forward delay: The number of
rings before an unanswered call
is forwarded to another
telephone when the Call
Forward No Answer feature is
ON. Forward delay is assigned
in Administration programming.
Forward No Answer: See Call
Forward No Answer.
Forward On Busy: See Call
Forward On Busy.
Full  (on idle line): A
feature that, when activated,
puts a line on hold when you
select an available line and then
do something that selects
another line. Full 
 is
activated by your Customer
Service representative.
Full Handsfree: See
Handsfree.
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							198 
G
Group Listening: A feature that
allows you to have others in
your office hear a caller through
your phone’s speaker. The
caller hears you only when you
speak into the receiver and
cannot hear other people in the
office.
H
Handsfree: A feature you can
use 
to make calls without using
the telephone receiver. Full
Handsfree is activated in
Administration programming.
When it is activated, a
 button is
automatically assigned to the
telephone.
Handsfree (HF) Answerback:
A feature that automatically
turns ON the microphone at a
telephone receiving a Voice Call
so that the person receiving the
call can respond without lifting
the receiver. Handsfree
Answerback is activated in
Administration programming.
 button: See
Handsfree.
Headset: A head-mounted or
ear-mounted telephone receiver
that is used instead of the
hand-held receiver. Headsets
are not 
 components and
must be supplied by the
customer.
Held (Line) Reminder; An
indication that an external call
 been placed on hold for
certain period of time. Your
 telephone rings and
displays the message
 d call . The Held 
a
Reminder feature and Remind
delay are programmed by your
Customer Service
representative.
HF Answerback: See
Handsfree Answerback.
Hold button: A button used to
suspend calls so that the person
using the telephone can perform
another task without
disconnecting the caller.
Hookswitch Flash: See 
time.
Host System Signaling: (Also
referred to as End-to-End
Signaling.) 
 telephones
can access a remote system or
dial a number on an alternate
carrier by means of Host feature
activation, such as Link, Pause
and Run/Stop.
Hotline: A feature that
automatically calls a
pre-assigned number when the
telephone’s receiver is lifted or
the Handsfree/Mute button is
pressed. A Hotline number can
be an internal or external
number. Hotline is programmed
in Administration programming.
I
 An abbreviation of Intercom
button.
 
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							Glossary  199
Installer: A person who installs
the Not-star equipment, and’ 
performs System Startup and
certain programming actions.
The Installer or the System
Coordinator can program
Administration settings.
Intercom button: A button that
provides access to internal lines
used for calls within a 
system and access to external
lines through 
a Line Pool or
external code. A telephone may
be assigned zero, one or two
Intercom buttons. This is done
by the Customer Service
representative. 
Intercom keys: See Intercom
button.
Internal line: A line on your
telephone dedicated to making
calls to destinations inside your
 system. An internal line
may still connect you with an
external caller if you use it to
access a line pool or to pick up
a call using 
 call
handling features such as Call
Park or Call Pickup Directed.
Internal number: A number
(also referred to as a Directory
Number or DN) that identifies a
 telephone or device.
Internal user: A person using a
 telephone within a
 system.
Key Service  (KSU): The
central hardware component in
the  system. The KSU
has its own processor and
memory, and provides a
physical point of connection for
the various types of devices,
telephones, and expansion
modules used in 
 The
KSU can function on its own as
a basic system (with 24 
telephones and 8 external
lines), or with the addition of a
Trunk Module (TM) that
supports more external lines, or
a Station Module (SM) that
supports more 
telephones.
 
Line: The complete path of a
voice or data connection
between one telephone (or
other device) and another.
Line abilities: The heading in
Administration programming
under which you assign Line
Filters to lines.
Line filter: See Dialing filter.
Line names: The sub-heading
in Administration programming
that allows you to assign names
to external lines.
Line number: A number that
identifies an external line. The
total number of lines depends
on how many Trunk Modules
are installed.
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							200  Glossary
Line Pool: A group of lines
used for making external calls.
Line Pools provide an efficient
way of giving a telephone
access to external lines without
taking up many line buttons. A
line is assigned to be a member
of a Line Pool by your Customer
Service representative 
M7100 Telephone: A telephone
that has a one-line display and
one programmable memory
button without an indicator.
Line Pool access code: A
number that identifies a Line
Pool. Line Pool access codes
are assigned by your Customer
Service representative.
M7208 Telephone: A telephone
that has a one-line display and
eight programmable memory
buttons with indicators.
Link time: A specific time delay
that allows access to PBX
features through a 
system. Link time is also
referred to as a “Hookswitch
Flash” or “Recall”. Link time is
assigned by your Customer
Service representative.
Logging Options: A feature
that allows you to select the
type of calls that are stored in
your Call Log. You can choose
to log calls that were not
answered by anyone within the
system, to log calls that were 
unanswered at this telephone
but answered elsewhere in the-.
system, to log all calls answered
and not answered at this
telephone, or to not have calls
automatically logged.
 A feature that allows you
to manually log call information
when you are connected to a
call.
M7310 Telephone: A telephone
that has a two-line display, three
display buttons, 
programmable memory buttons
with indicators, and 12
dual-memory programmable
buttons without indicators. An
M7310 Telephone can be
equipped with a Busy Lamp
Field.
M7324 Telephone: A telephone
with a two-line display, three
display buttons, and 24
programmable memory buttons
with indicators. An M7324
Telephone can be equipped
with a CAP module.
M7900 Telephone: A telephone
with a touch-screen display that
replaces the display and
memory buttons of other
 telephones. It provides
simplified access to 
Features and an interface to
computer driven applications.
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							Glossary  201
Memory 
 The buttons
that can be programmed to dial
frequently used-features or
numbers automatically. See
M7100, M7208, M7310, M7324
and M7900 Telephone entries
for their exact memory button
configurations.
Message: A feature that allows
you to indicate to another
internal user that you would like
them to call you.. .
Music source: A radio or other
source of music that can be
connected to the Key Service
Unit to provide music for the
Music on Hold and Background
Music features. A music source
is not part of the 
 system
and must be supplied by the
customer.
N
Names: A feature that allows
you to assign System Speed
Dial numbers, external lines,
telephones, and Service Modes
in Administration programming.
You can use up to sixteen
characters to name a System
Speed Dial number, and seven
characters to name a telephone,
line, or Service Mode. If a Name
has not been assigned, the line
number or DN appears on the
display instead of a Name.
Night Service: See Service
Modes.
 
Overlay: A paper template that
is placed over the top four
memory buttons with indicators
on the M7310 or M7324
Telephone during programming.
The overlay labels indicate the
special function that each of the
four buttons takes on during
programming.
0
On hold: A setting that controls
whether external callers hear
music, periodic tones, or silence
when they are placed on hold.
This setting is programmed by
your Customer Service
representative.
Overlay: See 
Programming Overlay.
P
Page: A feature you can use to
make announcements over the
 system. You can
choose Internal Page
(announce over the telephone
speakers), External Page
(announce over an
externally-mounted,
customer-supplied
loudspeaker), or both Internal
and External Page.
Page Zone: An area in the
office that receives internal
Page announcements
independently of the rest of the
office. Each Page Zone is
identified by a number.
Telephones are assigned to
Page Zones in Administration
programming.
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 System Coordinator Guide 
						

							202  Glossary__ 
Park prefix: See Call parkPre-dial: A feature that allows
prefix.
you to enter a number and
check it on your telephone
Park timeout: A delay beforedisplay before it is actually
an unanswered parked call
 dialed. If the number is
returns to the telephone thatincorrect, you can edit it. The
parked it. Park timeout is set bynumber is dialed only when you
your Customer Servicepick up the receiver or select a
representative. See Calf Park.
line.
Password: A 
of digits that you enter to gain
access to 
 programming
or to override dialing
restrictions. Passwords are also
required for System Startup and
Administration programming.
See Class of Service password.
Prime line: A line on your
telephone that is automatically
selected when you lift the
receiver, press the
 button or use
an external dialing feature. A
Prime line is assigned to a
telephone by your Customer
Service representative.
Pause: A system feature that
allows you to set a 
delay in a dialing sequence
programmed on an external
autodial.
Prime telephone (Prime set):
A telephone that provides
backup answering for incoming
calls on external lines. The
Prime telephone for a line will
Personal Speed Dial: A
two-digit code (71-94) that can
be programmed to dial external
telephone numbers. Personal
Speed Dial numbers are
programmed for each
telephone, and can be used
only at the telephone on which
they are programmed.
ring for any unanswered calls
on that line. A Prime telephone
is assigned to a line by your
Customer Service
representative.
Pickup Group: A group of
telephones. A telephone can be
placed into one of four Call
Pickup Groups. A call ringing at
a telephone within a Pickup
Group can be picked up at any
other telephone within the same
Pickup Group. A telephone is
assigned to a Pickup Group in
Administration programming.
Pool: See Line Pool.
Priority Call: A feature you can
use to make a Voice call to a
telephone that is idle, busy or
has Do Not Disturb activated.
This feature is enabled for a
telephone in Administration
programming.
Privacy: A feature that
determines whether a 
user may select a line in use at
another telephone and join an
established call. Privacy is set
by your Customer Service
representative, but can be
turned ON and OFF by users
during individual calls.
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DR5 System Coordinator Guide