Norstar Compact 616 Dr5 Installer Guide

							Han&free/Mute  123
Handsfree to regular call
You can turn a handsfree call into a regular call.
 Lift the receiver.
The indicator next to  is solid when you are in
Handsfree mode. It flashes when you mute the microphone,
In open-concept environments, use the receiver or a headset
when Handsfree communication is not necessary, or when you
need privacy during a call. Always tell the person you are
speaking to that you are using Handsfree, and let them know
who else is listening to the conversation.
Direct your voice toward the 
 The closer you are to the
telephone, the easier it is for the microphone to transmit your
voice clearly to your listener.
Wait for your caller to finish speaking before you speak. The
microphone and speaker cannot both be on at once. Your caller’s
voice may be cut off if you both speak at the same time. Noises
such as a tapping pencil could be loud enough to turn on your
microphone and cut off your caller’s speech.,
To prevent a possible echo, keep the area around your
telephone free of paper and other objects that might screen your
microphone. Turning down the microphone’s volume (using
 also prevents echo.
Place the telephone so that any unavoidable local noise (such as
an air conditioner) is behind it. This limits the amount of
disruptive background noise.
A Handsfree button is assigned to a telephone by the System
Coordinator in Administration programming.
The  feature is not available on 
Telephones.
Compact DR5 System Coordinator Guide 
						

							124  Hold
Hold
Put a call on hold
You can temporarily suspend a call.
1.Press (Hold].
When a call is on hold, its indicator flashes on all telephones that
have access to the line. The call can be retrieved from any of
these telephones.
Retrieve a held call
You can connect to a call on hold.
1.Press the flashing line button of the held call.
Automatic Hold
You can switch from one call to another.
Press the line button of the caller you want to speak to. Your
current caller is put on hold automatically.
Listen on Hold
If you have been put on hold, you can hang up the receiver while
you wait for the other person to return.
1.Press [Hold].
2.Hang up the receiver.
3.Press the line button of the call. You may hear indications
from the far end that you are on hold (for example, tones or
music).
4.When the person you were talking to returns you will hear
them through your telephone speaker. Lift the receiver and
talk.
Compact  System Coordinator Guide 
						

							Hold  125
Exclusive Hold
You can put a call on Exclusive Hold so that it can be retrieved
only at your telephone.
1. Press    or   The line
appears busy on all other telephones, and the call cannot be
picked up by anyone else in the office- 
Mu&/Tones/Silence  Hold
External callers can hear either music, a periodic tone, or silence
while they are on hold. In order for your caller to hear music, your
company must have installed a music source.
 WARNING
In accordance with U.S. copyright law, a license may be
required from the American Society of Composers,
Authors and Publishers, or a similar organization, if radio
or TV broadcasts are transmitted through the Music on
Hold feature of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability
arising out of the failure to obtain such a license.
Your Customer Service Representative sets this feature to music,
tones, or silence in Configuration programming.
Notes
On the M7100 Telephone, [Hold] alternates between two
lines; one active, one on hold. The M7100 Telephone cannot
retrieve a call placed on hold by another telephone.
If the Automatic Handsfree feature has been assigned to your
telephone, use the Handsfree/Mute feature instead of Listen on
Hold.
Compact DR5 System Coordinator Guide 
						

							126  Host System Signaling .
Host System Signaling
You can access Host systems, such as Private Branch
Exchanges (PBX) from 
 by using Host System Signaling
features (also known as End-to-End Signaling). These features
either send a special signal to the host system or allow you to
program delays required by host systems onto external 
buttons or Speed Dial codes.
Host system signaling codes
Link
If your  system is connected to a Private Branch
Exchange (PBX), you can use a Link signal to access special
features.
The Link signal can also be included as part of a longer stored
sequence on an External 
 button or in a Speed Dial
code. The Link symbol 
 uses two of the 24 spaces in a dialing
sequence.
Pause  
The Pause feature enters a 1.5 second delay in a dialing
sequence on an external line. This is often required for signaling
remote devices, such as answering machines, or when reaching
through to PBX features or Host systems.
You can obtain a Pause with one button press if you program the
feature code onto a memory button. More than one Pause can
be programmed onto an External 
 button.
The Pause symbol 
 uses one of the 24 spaces in a dialing
sequence.
For Pulse Dialing, 
 inserts a 1.5 second pause into the dialing
sequence.
Compact 
 System Coordinator Guide 
						

							Host System Signaling  127
Programmed Release
The Programmed Release feature performs the function of the
 button in a programmed dialing sequence. When the system
encounters Programmed Release in a programmed dialing
sequence, it stops dialing and hangs up the call. The
Programmed Release symbol 
 takes up two of the 24 spaces
in a programmed dialing sequence.
  
Run/Stop inserts a break’point into a sequence of dialed
numbers or characters used for automatic dialing. This may be
necessary when you are connecting to a PBX or similar Host
system.
For example, you may call a company with an automated
attendant that instructs you to dial the internal number you need.
You can’program the company number, a Run/Stop, then the
internal number on one External 
 button. Press the
autodialer once to dial the company number. When you hear the
automated attendant, press the autodialer again to dial the
internal number.
The Run/Stop symbol (S) uses one of the 24 spaces in an
External 
 or Speed Dial sequence.
Timed Release
The Timed Release feature inserts a 1.5 second pause into a
sequence. You can use it in a dialing sequence for accessing a
remote system, such as a PBX. You can also dial it if you wish to
release a call from your line but keep the line for another call.
You will return to dial tone.
The Timed Release symbol 
 takes up two of the spaces in a
programmed dialing sequence.
Compact 
 System Coordinator Guide 
						

							128   System Signaling 
Displays
You may see this display while entering Host System Signaling
codes.
You have entered a code that 
be used in a programmed  or
Speed Dial sequence, not on a call
you dial directly. Programmed
Release and Run/Stop are for use in
programmed dialing sequences only.
Notes
. .
If your external telephone lines are programmed for Pulse
Dialing, you can temporarily switch to Tone Dialing by pressing
I# after selecting the line. Tone Dialing lets your 
telephone communicate with devices and services that respond
to tone signals, such as automatic switchboards, and fax or
answering machines.
Compact DR5 System Coordinator Guide 
						

							 
Line Pools  129
Line Pools
 
Use a line 
A line pool is a group of external lines that can be shared by
many telephones- You can use a line in a line pool to make an
external call.
If you have a free internal line, dial a tine pool access code
on an internal line. (You do not need the Line Pool feature
code.) If you have no free internal line, press   
and then a line pool access code.
Everyone in the office should have a list of the line pool access
codes for the line pools their telephones can use.
Displays 
You may see some of the following displays while using a line
pool. For displays associated with dialing telephone numbers,
see the Dialing section.
Enter a line pool access code.
/Denied in  Access to the line pool you requested
is denied in Configuration
programming.
You have entered an invalid line pool
access code.
The line chosen by the system for
your line pool request became active
before connecting with your call. Retry
the line pool request.
There is no free button on which the
line pool line can appear.
You have tried to access your line
pool, but there are no lines in the line
pool or all the lines are busy. Use Ring
Again or call again later.
Compact  System Coordinator Guide 
						

							,130  Line Pools
Notes
You do not usually need to enter the Line Pool feature code to
use a line pool. Simply dial the line pool access code on an
internal line. If you have no free internal lines, you will need to
use the feature code to get a line pool. You will also need it to
program access to a specific line pool onto a memory button.
You can program a button to access a line pool by programming
the Line Pool feature code and a line pool access code onto a
memory button in Feature programming    When
all the lines in a line pool are busy, the indicator for the Line Pool
button turns on. The indicator turns off when a line becomes
available.
Your 
 system can have three line pools, and a telephone
can be programmed to access any number of them.
You can use a line pool only to make external calls.
If no lines are available in the line pool, you can use Ring Again
at the busy tone. You will be notified when a line in the line pool
becomes available. See Ring Again.
Your Customer Service Representative gives telephones access
to line pools in Configuration programming. Each line pool is
assigned a line pool access code in Configuration programming.
Compact DR5 System Coordinator Guide 
						

							Messages  131
 
The Messages feature allows you to send a message to another
 user, and lets you know if you have any messages
waiting. As well, the Messages feature uses a Message Waiting
List to keep a record of your internal messages and your
(external) voice mail messages, if the service is provided by your
telephone company, From your Message Waiting List, you can:
 view your messages,
call back the internal caller who left a message,
erase an internal message,
call your Voice Message Center that left a message(s), and,
clear a message sent by your Voice Message Center (the
message still remains at the Center until it is erased there).
Send a message 
You can leave a message on the display of another telephone in
your  system.
1.Press [Feature] 
2. A one-line display shows Message 
OR
A two-line display shows 
Message 1 ist. Press  to
display Message to:
3.Enter the internal number that is to receive your message.
Your recipient’s display identifies that the message has
arrived.
Show your sent messages
On a telephone with a two-line display, you can show and scan
the messages you have sent.
1.Press   The display shows Message 1 ist.
2.Press SHOW to display your first sent message.
 Compact  System Coordinator Guide 
						

							132  Messages,
Cancel a sent message
You can cancel a message that you have sent to someone.
1.Press    The display shows  for:
2.Enter the internal number for the message that you want to
cancel.
Notification of message(s)
If another user in your  system or your Voice Message
Center has sent you a message, your display reads
  YOU or   YOU. If you-also have
items in your Call Log, your display reads   Cal 1 
Enter your Message Waiting List
To enter your Message Waiting List:
  
1.Press    The display shows the first item.
Navigate through your Message Waiting List
To navigate forward through your list, press NEXT or  To
navigate backward, press q .
Call from your Message Waiting List
From your Message Waiting List, you can call the person (or your
Voice Message Service) who sent the message. First, you may
want to view your messages and decide if you want to reply to
them.
1.Press    The display shows the first message.
2.Press NEXT or  to scroll through the list of messages.
3.To call a particular number, press  or  The
telephone number that is dialed to access your Voice
Message Center is programmed in Administration
programming. This telephone number is dialed automatically
when you press  or 
If you wish to use a line other than the programmed line, exit
from the Message Waiting List and dial the Voice Message
Center telephone number using normal dialing methods.
Compact 
 System Coordinator Guide