Norstar Compact 616 Dr5 Installer Guide

							If you get a busy signal when you call someone in your office,
you can interrupt them. Use this feature for urgent calls only.
1. Press 
2.. Wait for a connection, then speak.
A person who receives a Priority Call while on another call has
eight seconds to accept or reject the call. If the person does
nothing, the Priority Call feature puts the active call on Exclusive
Hold and connects your call.
Displays
You will see some of these displays while making a Priority Call.
Denied in admin
 denied 
You tried to place a Priority Call to
another 
 telephone. The
person you called has blocked your
call. Try to call later.
You have tried to make a Priority Call,
but this feature has not been assigned
to your telephone.
You have attempted to use the Priority
Call feature with no ringing or busy
tone on the line. Use Priority Call only
when you hear ringing or a busy
signal.
The party you are calling has eight
seconds to decide whether to accept
or reject your Priority Call.
The telephone you are calling is
already in a Priority Call or is unable to
receive Priority Calls.
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							144  Priority  
You can make a Priority Call only while your telephone display
shows one of the following prompts:
If Call Forward is active at the telephone you are trying to reach,
your call will be forwarded.
If the telephone receiving the Priority Call is in a conference call,
the other two 
 are automatically put on hold when the
Priority Call is accepted.
The System Coordinator gives a telephone permission to make
Priority Calls in Administration programming.
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 System Coordinator Guide 
						

							 Modes
 Service   145
Switch to a service mode
You can use Service Modes to make your  system
behave differently at different times of day. For instance, all
incoming external calls can be directed to a security guard’s
telephone during the night, or calls to one receptionist can be
directed to another receptionist during lunch.
1.Press    on a Control telephone. (See Special
telephones for information on Control telephones.)
2.Select the service mode you want.
Cancel Service Modes
You can return to normal operation or cancel the manual override
of an automatic mode. You cannot cancel an automatic mode.
1.Press 
Displays
You will see some of the following displays when selecting a
service mode.
The name of the current service mode
(“Night Service”, in this case) is
displayed. Press 
 or NEXT to see
other service mode options. Press
 or  to select the desired
mode.
You are trying to activate a service
mode from a telephone that is not a
Control telephone or Direct-dial
telephone, or else all service modes
are disabled in Administration
programming.
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							146  Service Modes
Notes
A service mode allows you to change which lines ring at which
telephone, to activate or deactivate the auxiliary ringer for certain
lines, and to have Direct-dial calls ring at the Extra-dial
telephone. Service modes can be programmed to begin
automatically at certain times or they can be turned on and off at
the Control telephone. The System Coordinator sets up service
modes in Administration programming.
Automatic service modes are indicated by an asterisk (*) before
the name of the service mode on the display. You can neither
manually activate nor cancel automatic service modes, although
you can override them with manual modes.
The Control telephone can override automatic service modes at
any time by entering the Service Modes feature code
([Feature)   and selecting a different service mode; this
override will remain in effect until it is canceled by means of
    Note that if you selected a service mode with
an asterisk  the next automatic service mode will come into
effect at the programmed time.
Direct-dial calls to a Direct-dial telephone will ring at the Extra-dial
telephone (designated in Administration programming) only when
the Service Modes feature code    is entered at
that Direct-dial telephone. Note that only the Extra-dial telephone
will be activated, not the actual service mode (unless that
Direct-dial telephone is also a Control telephone).
 provides three service modes named “Night”, “Lunch”,
and “Evening”. You can change these names to suit yourself. In
addition, there is normal service when no service modes are
active.
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							Special   147
You can assign several special functions to the telephones in
your 
 system. Except where noted, you do not need
special hardware. A special function is assigned to a telephone
either by your Customer Service Representative in Configuration
programming or by the System Coordinator in Administration
programming.
Control telephone
‘The Control telephone lets you place the external lines for which
it has responsibility into and out of Service Modes. See Service
Modes.
Direct-dial telephone
You can dial a Direct-dial telephone with a single digit. The
Direct-dial telephone is usually in a central location, such as a
receptionist’s or secretary’s desk. It is usually a Prime telephone
and a Central Answering Position (CAP).
There may be up to five Direct-dial telephones in your system,
but each telephone in the system is assigned to a single
Direct-dial telephone. There is a single,Direct-dial digit for the
whole system that lets each telephone call its assigned
Direct-dial telephone.
Each 
 Direct-dial telephone can send up to 30 messages
and each can invoke Service Modes to activate the Extra-dial
telephone.
Your Customer Service Representative sets up Direct-dial
telephones in Configuration programming. The System
Coordinator assigns telephones to Direct-dial telephones in
Administration programming.
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							  Special Telephones
Emergency telephone
The Emergency telephone is a single-line telephone (not a
 telephone) that functions independently of the 
system. You can use the Emergency telephone when your
 system is not working.
Emergency Transfer/Power Failure Cut-through provides basic
telephone service on external line 01 through an Emergency
telephone if the power fails or if a system error occurs.
The Emergency telephone is usually located near the Key
Service Unit (KSU). Each KSU can support two Emergency
telephones, and each Trunk Module can support one additional
Emergency telephone.
Extra-dial telephone
In Service Modes, a second telephone can be assigned to ring
on calls made to a Direct-dial telephone. There may be one
Extra-dial telephone for each Direct-dial telephone, and it may be
a different telephone in each Service Mode.
Hotline telephone
You can call a programmed internal or external telephone
number simply by picking up the receiver of the Hotline telephone
(or by pressing 
A Hotline telephone can be set up to dial an operator or an
emergency number. You should put a notice by the Hotline
telephone to let people know which number will be dialed when
they lift the receiver.
If the Hotline telephone is set up to dial an external number using
the Prime line, there must be an external Prime line assigned to
the telephone. If not, the Hotline call will fail.
The System Coordinator sets up the Hotline telephone, the
telephone number it dials, and the line on which that number is
dialed, in Administration programming.
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							.
Special Telephones  149
To bypass a Hotline   
Press a line button, or use the Pre-Dial or Automatic Dial feature
before you pick up the receiver or press 
The following displays may occur at a Hotline telephone.
The line assigned to the Hotline is in
use. Make the call using normal
methods or wait until the Hotline line is
free.
[NO 1  The Hotline has been set up to dial an
external number on a Prime line but
the Hotline telephone does not have a
Prime line. This must be corrected in
Configuration or Administration
programming.
The Hotline has been set up to dial an
external number on a Prime line but
the Hotline telephone has an internal
Prime line and no access to line pools.
This must be corrected in
Configuration or Administration
programming.
This message may also appear if the
line pool assigned to the telephone is
busy.
Prime telephone
Each line in a  system can have a telephone assigned to
it as a Prime telephone. Calls not answered at their normal
destinations are transferred to the Prime telephone. The Prime
telephone is usually the telephone on the receptionist’s desk and
it is often the Control telephone and a Central Answering Position
as well. A Prime telephone is assigned to a line in Configuration
programming.
See the Answering the telephone section for the displays that
may occur at a Prime telephone.
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							150  Speed Dial 
Speed Dial
Make a Speed Dial call
You can quickly dial external telephone numbers that have been
programmed onto Speed Dial codes.
1.Press   .
2.Enter the appropriate two-digit Speed Dial code.
 supports two types of Speed Dial codes, Personal and
System. System Speed Dial codes are from 01 to 70. The
System Administrator can assign numbers to System Speed Dial
codes for the entire system in Administration programming.
Personal Speed Dial codes are from 71 to 94 and may have
different numbers assigned to them on each telephone. Users
can program their own Personal Speed Dial numbers.
Program Personal Speed Dial
You can add or change a Personal Speed Dial number on your
telephone.
1.
2.
3.
4.
5.
Press (Feature]  
Enter the code that you want to associate with a telephone
number.
If you want to include a line selection for this number, select
the line or line pool. For the M7100 Telephone, you can
select a line only.
Enter the number you want to program.
Press  or [Hold].
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							Speed Dial  151 
    
You will see some of these prompts while using or programming
Speed Dial.
Continue entering the number you
wish to program. You can change the
number by pressing the left side of the
volume bar or by pressing 
When vou are finished, press
 denied
 full
Enter code:
Invalid 
Line in 
I
I
You have tried to program a Personal
Speed Dial number while someone
else on the system is in Configuration
or Administration programming.
You have tried to enter a new
Personal Speed Dial Number, but the
memory for these numbers in your
 system is full.
Enter a two-digit code between 71 and
94 for the personal speed dial number
you want to program.
Enter the telephone number you wish
to program exactly as you would if you
were dialing it normally. When 
you are
finished, press 
 or 
You have entered a code outside the
code range (01-94).
The line associated with the speed
dial number you are trying to use is
busy.
There is no number stored on the
Speed Dial code you have dialed.
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							152 /Speed Dial,
 and 
 a 1 
 dial 
If you want to program a line or line
pool selection for this Speed Dial,
select the line or line pool.
Otherwise, enter the telephone
number you wish to program exactly
as you would if you were dialing it
normally. When you are finished,
press(Hold].
If you want to program a line or line
pool selection for this Speed Dial,
select the line or line pool.
Otherwise, enter the telephone
number you wish to program exactly
as you would if you were dialing it
normallv. When vou are finished.
press  
There is no line associated with the
speed dial number you are trying to
use. Select a free external line or line
pool and enter the Speed Dial feature
code again.
Enter a two-digit Speed Dial code
(01-94). You must enter the zero for
codes 01 to 09.
Notes
There is no difference between using Personal Speed Dial and
using System Speed Dial. They differ only in how you program
them.
Speed Dial numbers’ may include line choices and Host System
Signaling codes.
Speed Dial numbers are subject to the same Class of Service as
regularly dialed numbers. System Speed Dial numbers can be
programmed to bypass dialing restrictions.
Normally, Speed Dial numbers are shown on the display while
they are being dialed. System Speed Dial numbers may be
programmed to show a Speed Dial name instead of the number,
keeping the actual number confidential.
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