Norstar Compact 616 Dr5 Installer Guide

							Prime Telephone User Card  173
When do I answer aYou answer a call if:
call?   someone within the system calls you. You hear the  internal ring
(two quick rings followed by a longer pause), and an indicator 
 flashes
beside one of your telephone’s Intercom buttons.
 an external call comes directly to your Prime Telephone. You hear the
external ring, and an indicator  flashes beside one of your telephone’s
 external line buttons.
 a call is redirected to your Prime Telephone from somewhere else within the
system. You hear an internal ring, an external ring, or the Camp-On tone
(two quick beeps), and you see a message on the display of your telephone.
 You do not answer the call if your Prime Telephone does not ring.
How do I answer aIf you want a line to be automatically selected:
call?1,Pick up the receiver or press  (if assigned).
OR
If you want to manually answer a line:
Press the line button with a slow flashing indicator 
2.Pick up the receiver if you want the Handsfree microphone OFF.
 A fast flashing indicator  shows that a line is on hold.
Handling more thanWhen you have more than one call arriving at your telephone, the Call
one call at onceQueuing feature allows you to answer each of the waiting calls by
automatically selecting the next call for you.
Use Call Queuing when you are on a call and a new call alerts you by ringing
at your telephone, or by sending Call Queuing tones.
1.Pick up the receiver to answer the first call.
2.Press     or the Call Queuing button if programmed.
The call you were on is automatically put on hold and the new call is
answered.
3. To return to a previous call:
Press the external line button of the call on hold.
4. Continue to answer incoming calls.
5.Press  when yau are finished with the call you are on,
Compact DR5 System Coordinator Guide
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							Redirecting calls
using display
messages
The display messages which appear on your Prime Telephone for redirected
internal calls should help you to understand why those calls were passed to
your Prime Telephone. This information is useful when you need to decide
what to do with the call once it has been answered.
The following table lists some example display messages that could appear on
a Prime Telephone when you receive redirected calls:
Held  Karen holds a call for too long.
JOHN DNDThe call you transferred is returned to you
because the telephone is in Do Not Disturb
mode.
DRT Line02Delayed Ring Transfer redirects an
unanswered call on line 02.
Line01 to primeA call on line 01 cannot ring elsewhere.
A call on line 03 was forwarded or routed to
Janet, but was not answered.
Line04 call backA transferred, camped, or parked call on
line 04 was returned to the originator using
the Callback feature, but was not answered.
The Held Line Reminder message  d is repeated periodically after
the first message  d   appears. This message is accompanied
by the same tone used with the Camp-On feature (two quick beeps).
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							Prime Telephone
User Card  175
Your optionsYou have just answered a call for someone else. What do you do next?
You can:
. ,
Transfer the call to another telephone within or outside of the  system.
OR
Camp the  on another  telephone.
Park the call and page someone to pick it up.
OR
Take a message.
Transferring the
active call
To another  telephone:
1.Check whether the telephone to which you want to transfer is already busy:
 Is there an indicator  beside the Internal  button for the other
telephone?
 If you have a  is the indicator ON for the other telephone?
2. Transfer the call using one of these four methods:
*Transfer with Announcement 
 you first talk on the telephone to the
person to whom you want to transfer the call.
*Transfer without Announcement 
 you immediately transfer the call 
talking to the caller.
l Establish a conference call.
l Transfer using hold.
Do not forget that you can use programmed  buttons on your 
telephone and CAP module (if installed) to select a  telephone.
To a telephone outside the  system:
1. Call the person to whom you wish to transfer the call.
2. Establish a conference with the two parties.
3.Drop out of the conference using 
 At least one of the remaining parties must be internal.
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							176  Prime Telephone User Card
Camping the callIf the  telephone you want to transfer the call to is busy on another
call, you may want to camp the call on that telephone. The person receiving
the camped call will hear Camp-On tones (two quick beeps).
1. Press    or the Camp-On button (if programmed).
2.Dial the Extension number of the other telephone or press its Internal
 button if programmed.
Announcing the
active callYou are trying to pass calls you have answered to co-workers who are not at
their telephones. Using the Page feature, you can announce the calls over the
 telephones, an external loudspeaker, or both. A co-worker hearing an
announcement can answer the call from the nearest  telephone.
 you want your  to  the  from a specific 
telephone:
1. Place the call on hold.
2.Using the Page feature, announce the call and the location of the telephone
to which you will transfer the call.
3. Transfer the call to the appropriate 
 telephone.
OR
Camp the call on the appropriate  telephone.
4. Replace your receiver.
 you want your co-worker to take the call on a specific line:
1. Place the call on hold.
2.Use the Page feature to announce the call and its line number.
3. Replace the receiver.
Your co-worker can now go to the nearest 
 telephone that has that
line, select the line, and lift the receiver.
 you want your co-worker to take the call from any  telephone:
1.Use the Call Park feature to place the call on hold. Your telephone shows a
three-digit Call Park Retrieval code on the display.
2.Use the Page feature to announce the call and the Call Park Retrieval code.
3. Replace your receiver.
Your co-worker can now retrieve the call from any other 
 telephone
by lifting the receiver and dialing the three-digit code.
Note: Remember that callback (the call is redirected back to your Prime
Telephone) occurs if your transferred, parked, or camped call goes
unanswered.
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							Prime TelephoneUser Card  177
Informing your
co-workers about
their calls
 
Use the Send Message feature to notify co-workers that they should call you
for information.
If the person you are trying to call is on another line, or their telephone has Do
Not Disturb ON, a display message shows you that their telephone is busy.If
the person you 
are trying to call does not answer, a display message informs
you that there is no reply. In each case, you can use the Ring Again feature.
The Ring Again feature is a method of ensuring that you immediately know
when there is a change in the use of the other telephone. You can then try
again to place a call.
Working with other
features
Some of the many special features which  provides may be particularly
useful to you. Some of these features, however, are only available if assigned
during Configuration or Administration programming. Speak to your System
Coordinator to determine which features you can use, and to obtain details on
how to use them.
Answer Group: You can immediately answer and monitor a specific group of
 telephones, for example, your managers’, using Answer buttons.
Automatic Handsfree: If programmed, you can use the Handsfree
microphone and speaker for all your calls.
Call Pickup Directed: Anyone in the office can answer a call ringing at any
other 
 telephone by dialing that telephone’s Extension number.
Call Pickup Group: Any member of a specified group can answer an external
or internal call ringing at another telephone within that specified group.
Direct-Dial Telephone: 
If your Prime Telephone is administered as a 
Dial telephone, anyone assigned to your Direct Dial telephone can quickly
contact you by dialing an assigned single-digit number.
Hotline: A  telephone may be programmed to automatically dial your
Prime Telephone as soon as its receiver has been lifted.
Page Zone: If you do not want to disturb the entire office with an
announcement, you can direct the page to a choice of smaller areas.
Priority Call: If you have answered an urgent call for someone who is busy
on another line, you can interrupt the person with this feature.
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							  Prime Telephone User Card  
Some unique
situationsIf an external call comes to you, and you do not have a button representing
the line the call is on, the indicator  for that call will appear next to any
available Intercom button on your telephone.
If your Prime Telephone receives a callback call, you will hear the 
 ring
instead of the External ring.
The Held Line Reminder or the Delayed Ring Transfer feature is not available
unless assigned during Configuration programming.
If you are using all of your external line buttons and Intercom buttons, you
can still receive a camped call (you will hear two quick beeps).
If your Prime Telephone is an M7324 telephone, you can monitor the busy/not
busy status of other 
 telephones. Check for the presence or absence
of indicators  beside the Internal  buttons for the other telephones.
Where to get helpTo learn more about  and its features, the System Coordinator can
provide you with the following  documents:
The  Telephone User Cards show you how to:
 make a external call
 make an internal call
 put a call on hold
use 
 program memory buttons.
The  Feature Card lists the feature codes and describes the features.
The 
 Busy Lamp  (BLF) User Card describes how to use the Busy
Lamp Field.
The 
 Central Answering Position (CAP) User Card describes how to
use Central Answering Position modules.
Compact DR5 System Coordinator Guide 
						

							M7100 User Card  179
Release button
cancels active calls.
Display
shows the time, date, call information and guides you
while using  features.
Memory button
is programmable to store a feature or to
automatically dial internal or externat
Dial pad
Feature button
starts or ends a feature.
Volume control
Button inquiryConfirm that your memory button has the correct snap-on cap by checking its
programming.
1. Release all calls and open lines with dial tone.
2. Press    .
3. Read the display.
4, Press 
 when finished.
Adjusting display1. Press    .
contrast2. Press  to  for the level you want.
Selecting a ring type1. Press   
and volume2. Press    or  to hear the different types of rings.
3. While the telephone is ringing, press 
 to adjust the volume.
4. Press 
 to store the ring.softerlouder
Adjusting receiver or1. Press  when using the receiver or the speaker.
telephone speakersofterlouder
volume
 Meridian and  are trademarks of Northern Telecom.
Compact  System Coordinator Guide 
						

							Internal calls1. Pick up the receiver.
2. Dial the internal number.
External calls1. Pick up the receiver.
2. Dial 
 (or your system’s external line access code).
 Dial the external telephone number.
Note: Internal numbers and the external access code are supplied by your
System Coordinator.
Making andThe M7100 telephone allows you to have two calls active at the same time.
answering a secondBy using  you can switch between calls.
callTo answer a second call while on another call
1. Press  to put the first call on hold.
The second  automatically comes onto the line.
To hold a call and make a second call
1. Press  to put the first call on hold.
2.Dial the telephone number for the second call.
To return to the first 
1.Press  again to return to the first call on hold.
The second call is automatically put on hold.
To hold a call
1. Press [Hold] .
2.Press  again to return to the call on hold.
Check the display for confirmation or additional information.
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							 User Card  181
About the
memory button
The memory button can store a
telephone number or feature
code to give you one touch
dialing or feature activation. You
can change the memory button
by programming it with a new
number or feature code.
 Memory button
 Press    to check the memory button.
Programming
memory buttons 
External  
If you are on a call or an open line with dial tone, press 
2.
3.
4.
5.
or 
Press  
.Dial the external number.
Press  to store the number.
Label your new button.
Internal 
1.If you are on a call or an open line with dial tone, press 
2. Press   
3. Dial the internal number.
4. Label your new button.
Features
1.If you are on a call or an open line with dial tone, press [Hold]
2. Press (Feature  
3. Press [Feature) and the feature code.
4, Label your new button.
Erasing memory buttons
1.If you are on a call or an open line with dial tone, press  or 
2. Press   
3. Press  to erase the button.
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							182  M7208 User Card       
Display
  time, date, call information and guides you
while using 
 features.
Indicators
appear beside active lines and features.
Feature button
starts or ends a feature.
 and line buttons
are buttons with indicators for one
touch dialing, feature operation or line
access.
Button InquiryConfirm that your memory and line buttons have the correct snap-on caps by
checking their programming.
1.Release ail calls and open lines with dial tone.
2. Press 
3. Press the button you want to check.
4. Read the display.
5. Press  when finished.
Adjusting display
contrast
1. Press   
2.Press a number on the dial pad for the contrast level you want, the higher
the number the higher the contrast level.
Selecting a Ring
Type and volume
level
 
1. Press    .
2. Press 
   or q to hear the different types of rings.
3. While the telephone is ringing, press 
 to adjust the volume.
4. Press  to store the ring.louder
Adjusting receiver or  when using the receiver or the speaker.
telephone speakersofter louder
volume
 Meridian and  are trademarks of Northern Telecom.
Compact  System Coordinator Guide