Norstar Compact 616 Dr5 Installer Guide

							Call  
You have tried to park a conference
call. Split the conference and park the
calls separately. The person who
 retrieves the calls can reconnect the
 
   or press  to
. , announce the call and its 
All available retrieval codes are in use.
Transfer the call or take a 
instead.
Notes
When you park a call, the system assigns one of two codes for
the retrieval of the call. These codes consist of the Call Park
prefix, which may be any digit from 0 to 9, and a two digit call
number 01 or 02. For example, if the Call Park prefix is 4, the first
parked call is assigned Retrieve Park code 401.
Your Customer Service Representative sets the Call Park prefix
in Configuration programming. If the Call Park Prefix is set to
None, parking is disabled.
Your Customer Service Representative also sets the Call Park
Callback delay in Configuration programming. External calls
parked for longer than the program delay are returned to your
telephone.
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							94  Call Pickup
Call Pickup
You can pick up a call that is ringing at another telephone.
Directed   
You can answer any telephone that is ringing in your 
system
Press 
2.Enter the internal number of the ringing telephone.
Group Pickup
Your  system can be divided into as many as four Pickup
groups. If you are a member of a pickup group, you can pick up a
call that is ringing at any telephone in your pickup group.
1.Press (Feature]  
Trunk Answer(Feature]   
The Trunk Answer feature allows you to answer an external call
that is ringing at any other telephone in your office.
Trunk Answer works only with calls that are ringing on lines for
which a Service Mode is active and if Trunk Answer is ON in
Administration programming.
1.Press 
Displays
You may see some of these displays while using a Call Pickup
feature.
 joinedYou are already connected to the
telephone that made the call you are
trying to pick up. This can happen if
you are on a call to a co-worker, your
co-worker dials the number of a
telephone in your Pickup group, and
you attempt to pick up that call.
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							Call Pickup  95
Your telephone is not a member of a 
You have tried to pick up a call when
you have no line button availabfe.
  (Pickup) There is  that you can
pick up or the call that was ringing has
already been answered
(Trunk Answer) The calf that is ringing
is on a line that is not in a Service
Mode.
You have attempted to pick up a call
on someone else’s private line.
Enter the internal number of the
telephone that is ringing. (You may
use an Internal 
 button to do
this.)
If you decide not to answer a ringing
call once you have activated Directed
Pickup, press [Feature]. The call will
continue to ring.
Notes
Call Pickup cannot be used on private lines.
To use Directed Pickup, the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing
at a telephone, the call cannot be answered using Directed
Pickup. It must be answered normally at a telephone that has a
flashing indicator for the call, or by using Trunk Answer.
If a call is ringing on an Answer button, you can use Directed
Pickup to answer the call by entering the internal number of any
member of the Answer group.
If there is more than one incoming call at a telephone in a pickup
group, a call ringing on the Prime line is answered first followed
by calls on external lines and, finally, calls on internal lines.
Compact DR5 System Coordinator Guide 
						

							96  Call Pickup
If there is more than one incoming call on lines in a Service
Mode, the Trunk Answer feature picks up the external call that
has been ringing the longest.
The System Coordinator can assign telephones to one of four
Pickup groups in  programming.
Compact DR5 System Coordinator Guide 
						

							Call Queuing  
 you have more than one call ringing at your telephone, you
 choose the call that has the highest priority.
1. Press   
2.The system connects you to the call that has the highest
priority.
Notes
Call Queuing answers incoming calls before callback calls.
Call Queuing can be programmed onto a memory button.
Compact 
 System Coordinator Guide 
						

							98  Camp On
Camp On
Camp a 
You can send an external call to another telephone, even if all its
lines are busy.
1.Press   
2.Dial the number of the telephone you want to camp the call
to.
Related features
Transfer
Camp On is a variation of the Transfer feature.
Displays
You will see some of the following prompts while Camping a call.
 denied
You tried to camp a call to a telephone
that already has a camped call. The
call has come back to you. Press the
 button or the line button to
reconnect to the call. On the M7100
Telephone, just pick up the receiver.
The person to whom you redirected a
call has Do Not Disturb active on the
telephone. The call has come back to
you. Press the 
 button or
the line button to reconnect to the call.
On the M7100 Telephone, just pick up
the receiver.
You have tried to camp an internal
call. You can only camp external calls.
Dial the number of the internal
telephone to which the call will be
sent.
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							Camp On  99
The telephone to which you camped a
 did not answer the call. The call
has come back to you. Press
 or the line button to
reconnect to the call. On the 
Telephone, just pick up the receiver.
A call you camped has come back to
 you, but the caller hung up before you
 could reconnect.
You have no call to camp. If the call
you want to camp is on hold, take it off
hold and then camp it.
The telephone to which you have
camped a call is out of service or is
being used for Configuration or
Administration programming. The 
has come back to you. Press
 or the line button to
reconnect to the call. On the 
Telephone, just pick up the receiver.
The line that the camped call is on is
in use or that line does not appear at
your telephone. Release the line or
release an internal line.
Notes
If you use Call Queuing to answer a camped call, external calls
are answered before the camped call.
Camped calls appear on a line button on the receiving telephone,
if one is available. If not, there is just a message on the display
and Camp tones.
Compact DR5 System Coordinator Guide 
						

							  Conference
Conference 
Create a conference
You can talk to two people at once.
1.Make sure you have two calls, one active and one on hold.
2. Press  
3.Take the held call off hold (this is automatic on the M7100
Telephone).
Conference using Privacy
Normally your calls are private; no one else can pick up your line
and join in your conversation. You can turn privacy off for a call
allowing another person with the same line to press the line
button and join in your conversation, forming a conference.
1.Press 
2.Tell the other person to press the line button and join your
conversation.
Disconnect one party
You can disconnect one party from a conference and continue
talking to the other.
1. the line button of the call that you want to disconnect.
The call that you want to keep is automatically put on hold.
OR
For the  Telephone, press    which
places one party on hold. Press [Hold] again if
necessary, to put on hold the party that you want to keep.
2.Press  The call is disconnected.
3.To speak to the remaining party, press the line button of the
held call, or for the  Telephone, press [Hold].
Compact DR5 System Coordinator Guide 
						

							Conference  101
Independently hold  
For all  telephones except the  O&Telephone, you can
put the two people on hold independently so that they cannot talk
to each other.  
1.Press the line button of one person,, The other person is    put on  __
Press (Hold]. The second’person’is put on 
 
You can  the conference.
1, Take one call off hold.
2Press  
3.Take the other call off hold. 
Put a conference on hold
 You can put a conference on hold, allowing the other two people
to continue speaking to each other,
1.Press  The display shows    d.
.
You can reconnect to the conference.’
1.Press either of the held line buttons, or for the M7100
Telephone, press [Hold]. You are reconnected.
Split a conference
You can talk with one person while the other person is on hold.
1.Press the line button of the person you want to speak to. The
other person is automatically put on hold.
OR
For the  Telephone, press   which puts
the first party on hold. Press 
 again if necessary to
switch parties.
You can reestablish the conference,
1.Press 
2.Take the held call off hold. This is not necessary for the
 Telephone.
Compact 
  Guide 
						

							102  Conference’.  ,
Displays
You will see some of these displays while using the Conference
feature.
3  You are trying to add a fourth party to
your conference call, or to join two
conferences together. Release one
call from the conference before adding
another, or keep the two conferences
separate.
Privacy control cannot be used on
internal or conference calls.
You have put a conference call on
hold.
You have tried to make a conference
call, but your system is already
handling its maximum number of
conference calls.
 81 21You are on a conference with the two
lines or telephones shown.
Make calls first
Make call first
/Make  call 
  FREE 
You have tried to set up a conference
call, without having made the calls that
are to be connected. Make both calls
first.
You have tried to use Privacy Control
when you are not on a call.
You have tried to set up a conference
call while connected to only one caller.
Put your first call on hold, make a
second call, and enter the Conference
feature code again.
You have put a conference call on
hold from your 
 Telephone,
then tried to get another line. Your
 Telephone can handle only
two lines at a time, and your
conference call is using both of them.
Compact  System Coordinator Guide