Norstar Compact 616 Dr5 Installer Guide

							Answer a  
Answering the  67
Handle many calls at once,
Answer buttons 137 
  Call Information 80  , __    Call Queuing 97 
    Pickup 68, 94        Hold, 124, 137  ,  Prime   149  
 Bring another person into 
   conversation’     your calls 
Conference another telephone
Group Listen 121Call Forward 77
Handsfree/Mute 
 Service Modes 145
Privacy 100
Log your incoming calls
Change your telephone defaultsAutobumping 84
Button Inquiry 118
  
Contrast Adjustment 105 83
Class of Service 104, 154
Customizing your telephone 105
Dialing Modes 106
Make calls quickly without
Do Not Disturb 68, 78, 117having to dial the whole. number
Feature programming I 18 74
Language Choice 107Hotline telephone 148
Line appearance 154 
Last Number Redial 112
  108, 138     
Lines 154Speed Dial 150
 Telephones 137Saved Number Redial 113
Prime line 155
Private lines 155
Make calls to numbers outside
Ring Type IO9
Ring Volume 110
Telephone Admin. Lock 110your  system
Dialing 112
External line access code 112
Check the length of a call
Call Duration Timer 157
Show Time 157
Communicate within your office
Dialing 112
Direct-dial 112,
147
Page 141
Priority Call 143
Ring Again 112
Voice Call 162Host System Signaling 126
Line Pools 129, 155
Transfer a call to another person
Call Park 92
Camp On 98
Transfer 98,
158
Compact DR5 System Coordinator Guide 
						

							64  Using  features
OK 
‘Using  features
  feature, enter the feature code and watch your
telephone display for instructions. Different displays come up at
different times,.depending on how you invoke the feature and the
choices you make while using the feature. 
 you want more
  information about a display, look  up in  section of
each feature 
Note that some features work only in certain circumstances. For
example, to use Conference you must have two calls at your
telephone, one active and one on hold.
. .
One-line and two-line displays
All  telephones have LCD displays that give you
information about your calls and guide you through 
features. The M7100 and M7208 Telephones have a one-line
display. The M7310 and M7324 Telephones have a two-line
display. The second line of a two-line display shows the functions
of the three buttons directly below it. If you have a telephone with
a two-line display, you can use these display buttons. Some
display buttons, such as  and  are simply
shortcuts. If you have a telephone with a one-line display, these
shortcuts are not available. Other display buttons, such as 
and SHOW, perform essential functions. If your telephone has a
one-line display; you can use the following buttons in place of
these display buttons:
QUIT
El
UIEWEl
El 
SHOW BKSP
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							Using  teatures  65
 
  displays listed in  are  as they  the
two-line display, except those that appear only on telephones
with a one-line display. If you are using a telephone with a
one-line display, ignore both the second line of the display shown
in this book, and the instructions for using display buttons.
 feature   , 
You may see the    you use a feature.
 Someone Is   of
Administration programming. You
Feature timeout
Not avail abl 
cannot use programming features. Try
again later.
You have taken more than 15 seconds
to press a button in response to a
display.
You have entered an invalid feature
code.
You have tried to use a feature that is
not available in the present set-up of
your 
 system.
You cannot use the feature you have
chosen because your telephone is
locked. See Telephone Administration
Lock in Customizing your telephone.
Dialing and  the telephone
Many  features require you  dial telephone numbers.
The displays associated with dialing are listed in the Dialing
section. If you see a display that is not listed with the feature you
are using, look for it in the Dialing section. All the displays that
appear when you are receiving a call are listed in the Answering
the telephone section.
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 System Coordinator Guide 
						

							66  Using Not-star features
One button access
You can program most  feature codes onto telephone
memory buttons so that you can use the feature by pressing a
single button, See the procedures in the Feature programming
section.
Whenever the instructions tell you to enter a‘feature code, you
can do so either by pressing the buttons shown in the feature
 description or by pressing a memory button on ‘which the feature
code has been programmed. You can also enter a telephone
number by pressing an 
 button, rather than entering it
manually. 
Canceling a feature
Some features change the way your telephone works. To make
your telephone work normally again you must cancel the feature.
To cancel a feature, press  then I# and the feature
code. For example, to cancel Call Forward, which you activate by
pressing  (4, press  
If a feature code is programmed onto a memory button, you may
be able to cancel the feature by pressing the memory button
while the feature is active.
If you change your mind in the middle of using a feature, you 
back out by pressing (Feature] or  Be aware that pressing
 disconnects any active or held call.
 Telephone
Because the M7100 Telephone does not have any line buttons it
sometimes works slightly differently from other 
.telephones. Where other telephones may require you to select a
line button to answer a call, on the M7100 Telephone you simply
pick up the receiver. Where other telephones require you to
select a fine button to take a call off hold, you press 
 on
the  Telephone. The  Telephone cannot have a
 button. You will find special instructions for the M7100
Telephone in some feature descriptions.
Compact 
 System Coordinator Guide 
						

							 the,, telephone  
   
Your  telephone can receive many different types of calls, Your  telephone can receive many different types of calls,
Your telephone’s display  what type of call you are Your telephone’s display  what type of call you are
 The usual way to  a call is to pick up the The usual way to  a call is to pick up the
receiver, but there are  possible methods, receiver, but there are  possible methods,
‘depending on how your system is set up and the type of ‘depending on how your system is set up and the type of 
is ringing. is ringing. 
Callback
Callback
When you direct a call you have answered to another telephone,
the system monitors the call to make sure someone answers it. If
no one answers a call within a programmable length of time, the
system directs it back to you. Callback generates a variety of
displays. Most occur after a programmable delay and are listed in
this section. Some occur immediately, if the telephone to which
you are directing-a call is out of service or otherwise unavailable.
These are listed with the descriptions of the features in which
they occur.
Delayed Ring Transfer (DRT)
If no one answers a call within a  of time;
the system transfers the call to the Prime telephone.
Call Display information
If you have subscribed to Call Display services from your 
telephone company, one line of information about an external
caller is displayed after you answer. If your telephone has been
programmed to receive Call Display information automatically,
 that information is shown before you answer. Depending on the
setting in Administration Programming and the external
information available, either the caller’s name or telephone
number is displayed.
When you transfer an external call to another 
 user, this
information is displayed on the recipient’s telephone.
Compact DR5
System Coordinator Guide 
						

							68  Answering the telephone
There will be a delay between the time your telephone rings and
when 
 Display information is available. If you answer a call
before the Call Display information arrives, that information is not
available for the call.
   
Call Pickup   
.  Pickup lets you use your telephone to answer a call that is
  someone else’s telephone.
Call Queuing
Call Queuing allows you to choose the call with the highest
priority when you have more than one call ringing at your
telephone.
Do Not Disturb  
If you do not wish to receive calls, turn on, Do Not Disturb.
You can answer calls without picking up the receiver using
Handsfree/Mute.
Prime telephone
A Prime telephone receives calls that go unanswered at other
telephones. For more information, see Special telephones.
Retrieving a Parked Call
You can retrieve a parked call at any telephone in the system.
Voice Call Deny
If you do not wish to receive voice calls, turn on Voice Call Deny.
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 System Coordinator Guide 
						

							Answering, the   69
         
  Flashing on and off There is an incoming call on the line.
for equal lengths of
   ,
‰ Flashing on and off‰ Flashing on and offYou have placed a call on hold. You have placed a call on hold.
__ more   __ more   
      Someone  has put a call on hold Someone  has put a call on hold
 longer than off longer than offon that line on that line   
 On, not’flashing On, not’flashingYOU are connected to the call on thatYOU are connected to the call on that
line or the line is  use elsewhere. line or the line is  use elsewhere.
Off 
  Off   The line is free. The line is free.
Rings you may hear
Rings you may hear
A double beep every
A double beep every A call has been camped to yourA call has been camped to your
ten seconds
ten secondstelephone.
telephone.
A long single ring
A shorter double ring
Three beeps
descending in toneThere is an external call on the line for
you.
There is an internal call on the line for
you or a 
 is being transferred to
you.
You are receiving a priority call.
Displays
You will see one or more of the following displays when you.
receive a call on your telephone and while you are answering
that call. See Messages for a full explanation of the Messages
feature. See Dialing for a full explanation of Ring Again.
This indicates a long distance call.
1You are connected to an internal call.
TRRNSFER You can press TRRNSFER to transfer
the call.
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							70  Answering the telephone
  
/Line 01 
 calls 
Either you are receiving an internal
call from telephone 02 forwarded by
telephone 21 or you have an Answer
button for telephone 21 and an
internal call from 02 is ringing on 21.
You are receiving a call from
telephone 21.
You have received a Ring Again offer
for a call to an internal telephone. To
call the number again, press 
 or
the flashing internal line button. On the
 Telephone, just lift the
receiver. Otherwise, press 
 or wait
30 seconds for the Ring Again offer to
expire. For an explanation of Ring
Again, see Dialing.
.
The person to whom you camped the
call did not answer it. The call has
come back to you. Press the
 button or the line button to
reconnect to the call.
You are connected to an external call.
You can press  to transfer
the call.
The call on line 01 is being transferred
to you by someone else in your
 system.
Either you are receiving an external
call forwarded from telephone 21 or
you have an Answer button for
telephone 21 and an external call is
ringing on’that telephone.
You tried to use Call Queuing but no
call was ringing at your telephone.
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							Answering the telephone  71
There is no call ringing at your
telephone. If you have a flashing line
button but your telephone is not
ringing, you must press the line button
to answer the call on that line,
The 
  which  h&e
directed. a  is not in service or 
otherwise unavailable. The call is
returned to your telephone.
Nobodyanswered the call you parked.
The call has come back to you,
You have used the Call Queuing
feature without picking up the receiver
and Auto Handsfree has not been
assigned to your telephone. You must
use the receiver or 
 to
Call. If you
are on another call, inform the person
you are speaking to that the call is
about to be put on hold. Press the
 flashing line indicator of the Priority
Call or wait till the call connects
automatically (in eight seconds).
The Priority Call goes through when
you hear the next beep.
Your active call is placed on Exclusive
Hold. It will be reconnected
automatically when the priority call
ends (unless you transfer the Priority
Call, in which case you must press the
line button of your original call to
reconnect).
To reject a Priority Call, use DND
   ) or pressBLOCK.
You have no free line buttons on
which to receive a call. Release one of
your current calls and try again to
answer the incoming call.
Compact DR5 System Coordinator Guide 
						

							72  Answering the telephone
You have received a Ring Again offer
for a line pool. To use the line pool,
press 
 or the flashing internal line
button. On the M7100 Telephone, just
lift the receiver. Otherwise, press 
or wait 30 seconds for the Ring Again
offer to expire, For an explanation of
Ring Again, see Dialing.
Prime telephone displays
If yours is a Prime telephone, you may see the following displays:
  I
DRT Line 81
IJ
/Line 01  
.
The person at telephone 21 has
forwarded an external call to you using
Do Not Disturb.
The system has transferred an
external call to you from a telephone
in Do Not Disturb mode.
Nobody answered this call on line 01,
so the system transferred it to you.
Someone has camped, parked or
transferred a call on line 01, but no
one has answered it. Press the
 button or the line button to
connect to the call.
There is no telephone that can receive
a call on line 01 so the System has
transferred it to you.
The call coming in on line 03 was
intended for line 07. Line 07 is busy so
the call has come to you.
Compact DR5 System Coordinator Guide