NEC EliteMail Vms/Elitemail Limited Technician Guide

							Issue 3 EliteMail VMS/EliteMail Limited
xTable of Contents
Section 8 Set Up Voice Detect Call Holding .......................................................  25-12
Section 9 Control How Long the System Waits for Speech................................  25-12
Section 10 Example of an Advanced Voice Detect Application ............................  25-13
Chapter  26 Back Up and Restore
Section 1 Introduction ...........................................................................................  26-1
Section 2 Definitions .............................................................................................  26-1
Section 3 Archive Feature ....................................................................................  26-1
Section 4 Backup Feature ....................................................................................  26-4
 Appendix  A Access Codes
 Appendix B Action Codes
 Appendix C Call Transfer Options
 Appendix D Console Shortcut Keys
 Appendix E Special Dialing Characters
 Appendix  F Integration Option Codes
Section 1 Dialtone Detection .................................................................................. F-1
Section 2 Dial-Out Access ...................................................................................... F-2
Section 3 Special Telephone System Settings ....................................................... F-2 
						

							Referencexi
List of Figures
Figure 2-1 Sample Personal Directory Screen With Call Holding On .............................................  2-2
Figure 2-2 Sample Transaction Box With Call Holding Turned On ................................................  2-2
Figure 2-3 Operator Box With Call Holding Turned On ..................................................................  2-2
Figure 2-4 Sample Voice Detect Box With Holding Turned On ......................................................  2-3
Figure 2-5 Allow Subscriber to Change Call Holding by Telephone ...............................................  2-4
Figure 2-6 Allow New Subscribers to Change Call Holding by Telephone .....................................  2-4
Figure 2-7 Call Holding Fields on Switch Setup Screen Page 2.....................................................  2-8
Figure 2-8 Call Transfer on a Subscriber Page ............................................................................  2-12
Figure 2-9 Call Transfer on a Transaction Box .............................................................................  2-12
Figure 2-10 Call Transfer on the Operator Box ..............................................................................  2-12
Figure 2-11 Sample Subscriber Page With Expanded Transfer Options Shown ...........................  2-14
Figure 2-12 The Max Screening Recording Field ...........................................................................  2-18
Figure 3-1 Application Screen Page 6 Showing Automatic Directory Fields ..................................  3-3
Figure 3-2 A Directory Group..........................................................................................................  3-7
Figure 3-3 A Directory Menu...........................................................................................................  3-8
Figure 3-4 Numeric Directory Assistance Using Directory Groups and Directory Menu ..............  3-10
Figure 3-5 MK Startup Option on Application Screen Page 6 ......................................................  3-14
Figure 3-6 Using Departments Box for Directory Assistance .......................................................  3-16
Figure 3-7 The Departments Box .................................................................................................  3-16
Figure 3-8 Opening Greeting with Numeric and Automatic Directory Assistance ........................  3-17
Figure 4-1 Sample Public Fax Box on Application Screen Page 6.................................................  4-2
Figure 4-2 The CNG Startup Option on Application Screen Page 6...............................................  4-6
Figure 5-1 Personal Directory for a Guest ......................................................................................  5-2
Figure 6-1 Sample Interview Box....................................................................................................  6-2
Figure 7-1 Keypad Maps ................................................................................................................  7-2
Figure 7-2 Application Screen Page 6 Showing Keypad Map ........................................................  7-3 
						

							Issue 3 EliteMail VMS/EliteMail Limited
xiiList of Figures Figure 8-1 Live Record Settings .....................................................................................................  8-2
Figure 8-2 Live Record Features Programmed at Each Extension ................................................  8-3
Figure 8-3 Access Code Options Window ...................................................................................... 8-5
Figure 9-1 Error Notices to Field on Application Screen Page 6 ....................................................  9-8
Figure 9-2 Message Delivery Fields on the Personal Directory Page ..........................................  9-10
Figure 9-3 Fields in the Message Delivery Line ............................................................................  9-11
Figure 9-4 Outdial Access Code on Switch Setup Screen Page 1 ............................................... 9-14
Figure 9-5 Sample Personal Directory Screen, with Message Delivery to Pager ......................... 9-17
Figure 9-6 Message Group Definitions .........................................................................................  9-20
Figure 9-7 Sample Groups Screen ............................................................................................... 9-21
Figure 9-8 Personal Directory Page for Subscriber with Y Access Code .....................................  9-28
Figure 9-9 Message Notification and Delivery Fields....................................................................  9-29
Figure 9-10 Message Refresh Rate for Constant Message Count .................................................  9-30
Figure 9-11 Personal Directory Page, with Message Time Announcement on ..............................  9-33
Figure 9-12 Touchtone Key Effects on Message Playback ............................................................  9-38
Figure 9-13 Message Receipt Access Codes and Results .............................................................  9-44
Figure 9-14 Message Taking Fields on Subscriber Page ...............................................................  9-46
Figure 9-15 Message-Taking Fields on Application Screen Page 6............................................... 9-47
Figure 9-16 Message-Taking Fields on Subscriber Personal Directory Page ................................  9-49
Figure 9-17 Message-Taking Fields on Application Screen Page 5............................................... 9-52
Figure 9-18 Message-Taking Fields on Transaction Box ...............................................................  9-53
Figure 9-19 Message Waiting Lamp Fields for Subscriber .............................................................  9-54
Figure 9-20 System-Wide Message Waiting Lamp Fields.............................................................. 9-55
Figure 9-21 Port Status ...................................................................................................................  9-56
Figure 10-1 Comparison of Conversations for Numeric and Lettered Access Codes ....................  10-2
Figure 10-2 The ID for Num Groups Field on Application Screen Page 6 ......................................  10-3
Figure 11-1 Opening Greeting Prompts ..........................................................................................  11-1
Figure 11-2 AVPRMPT Subdirectory Location and Filename.........................................................  11-3
Figure 11-3 Sample Part of AVPRMPT File.................................................................................... 11-3 
						

							EliteMail VMS/EliteMail Limited Issue 3
Referencexiii Figure 11-4 Sample Music-on-Hold Prompts Used in Quick Play ..................................................  11-7
Figure 12-1 Operator Box on Application Screen Page 3...............................................................  12-1
Figure 13-1 Application Screen Page 2 for 4-Port System .............................................................  13-1
Figure 14-1 The Public Interview Box .............................................................................................  14-1
Figure 14-2 Application Screen Page 6, with Public Message Fields.............................................  14-5
Figure 15-1 The Voice Prompt Editor Screen .................................................................................  15-2
Figure 16-1 Call Report Aging Field ...............................................................................................  16-1
Figure 16-2 Sample Subscriber Usage Bar Graph Report .............................................................  16-2
Figure 16-3 Sample System Usage Bar Graph Report ..................................................................  16-3
Figure 16-4 Sample Subscriber Usage Table Report .....................................................................  16-3
Figure 16-5 Sample System Usage Table Report ..........................................................................  16-4
Figure 16-6 Subscriber Report .......................................................................................................  16-5
Figure 16-7 Extension List Report ..................................................................................................  16-6
Figure 16-8 Group List ....................................................................................................................  16-7
Figure 16-9 Group Membership......................................................................................................  16-7
Figure 16-10 Subscriber Membership .............................................................................................. 16-7
Figure 16-11 Directory Group List ....................................................................................................  16-8
Figure 16-12 Busy Ports Report .......................................................................................................  16-8
Figure 16-13 Call Log .......................................................................................................................  16-9
Figure 16-14 Call Log Data Fields ..................................................................................................  16-10
Figure 16-15 Error Log ...................................................................................................................  16-11
Figure 16-16 Filenames for Reports ...............................................................................................  16-16
Figure 17-1 Application Screen Page 4 ..........................................................................................  17-1
Figure 17-2 Sample schedule .........................................................................................................  17-2
Figure 18-1 The VMS Banner Screen ............................................................................................  18-1
Figure 18-2 The Limited Banner Screen.........................................................................................  18-2
Figure 18-3 The System Screens ...................................................................................................  18-5
Figure 18-4  Application Screen Page 1 .........................................................................................  18-6
Figure 18-5 Application Screen Page 2 ..........................................................................................  18-7 
						

							Issue 3 EliteMail VMS/EliteMail Limited
xivList of Figures Figure 18-6 Application Screen Page 3 ..........................................................................................  18-8
Figure 18-7 Application Screen Page 4 ........................................................................................  18-11
Figure 18-8 Application Screen Page 5 ........................................................................................  18-12
Figure 18-9 Access Code Options Window for New Subscribers ................................................. 18-14
Figure 18-10 Application Screen Page 5 with Expanded Transfer Options ....................................  18-14
Figure 18-11 Application Screen Page 6 ........................................................................................  18-15
Figure 18-12 Personal Directory Screen......................................................................................... 18-19
Figure 18-13 Access Code Options Window .................................................................................. 18-20
Figure 18-14 Personal Directory Screen with Expanded Transfer Options ....................................  18-22
Figure 18-15 Personal Directory Page for a Guest .........................................................................  18-23
Figure 18-16 A Message Group......................................................................................................  18-24
Figure 18-17 A Directory Group ......................................................................................................  18-25
Figure 18-18 A Directory Menu .......................................................................................................  18-26
Figure 18-19 Transaction Box Screen ............................................................................................  18-27
Figure 18-20 Sample Interview Box ................................................................................................  18-29
Figure 18-21 The Public Interview Box ........................................................................................... 18-30
Figure 18-22 Sample Voice Detect Box ..........................................................................................  18-31
Figure 18-23 Voice Prompt Editor Screen ......................................................................................  18-32
Figure 18-24 Switch Setup Screen Page 1 ..................................................................................... 18-33
Figure 18-25 Switch Setup Screen Page 2 ..................................................................................... 18-34
Figure 18-26 Switch Setup Screen Page 3 ..................................................................................... 18-37
Figure 19-1 Personal Directory Page with a Security Code Set .....................................................  19-3
Figure 20-1 Application Screen Page 5 ..........................................................................................  20-2
Figure 20-2 The Personal Directory ................................................................................................  20-3
Figure 20-3 Access Code Options Window for a Subscriber.......................................................... 20-6
Figure 20-4 Personal Directory with Expanded Transfer Options Displayed ..................................  20-7
Figure 20-5 Default Expanded Transfer Options ............................................................................  20-8
Figure 20-6 Subscriber Added by Range......................................................................................  20-13
Figure 20-7 Enabling the Internal Greeting Option....................................................................... 20-14 
						

							EliteMail VMS/EliteMail Limited Issue 3
Referencexv Figure 20-8 Subscriber Personal Greetings Fields .......................................................................  20-14
Figure 21-1 Switch Setup Screen Page 1.......................................................................................  21-1
Figure 21-2 Switch Setup Help Screen...........................................................................................  21-3
Figure 21-3 Switch Setup Screen Page 2.......................................................................................  21-7
Figure 21-4 Live Record Fields.......................................................................................................  21-9
Figure 21-5 Constant Message Count Refresh Rate....................................................................  21-10
Figure 21-6 Switch Setup Screen Page 3.....................................................................................  21-11
Figure 22-1 System IDs and the Screens Where they Reside .......................................................  22-1
Figure 22-2 How the System Listens for IDs ..................................................................................  22-4
Figure 22-3 Default System IDs......................................................................................................  22-8
Figure 24-1 Sample Transaction Box .............................................................................................  24-2
Figure 24-2 Startup Options, Application Screen Page 6 ...............................................................  24-6
Figure 24-3 Sample Departments Box ...........................................................................................  24-7
Figure 24-4 Sample Sales Box .......................................................................................................  24-8
Figure 24-5 Sample Technical Support Box ...................................................................................  24-9
Figure 25-1 Sample Voice Detect Box............................................................................................  25-1
Figure 25-2 Using Voice Detect Before Routing Callers to the Operator Box ................................  25-6
Figure 25-3 Sample Voice Detect Box for Routing Calls to Operator Box......................................  25-7
Figure 25-4 Sample Transaction Box Used in a Voice Detect Application .....................................  25-8
Figure 25-5 Sample Opening Greeting Routing to a Voice Detect Box ..........................................  25-8
Figure 25-6 Maximum Time to Wait for Voice Field......................................................................  25-13
Figure 25-7 Example of Advanced Call Routing Using Voice Detect ...........................................  25-14 
						

							Reference1 - 1
Using This Book
 	
SECTION 1 
T
HE REFERENCE 
B
OOK This book lets you quickly find the information you need for a particular system
task. Other Chapters are in alphabetical order. Each chapter covers part of the
voice mail system. The Table of Contents is a quick guide to desired chapters. 
Refer to this Reference Book when you need specific information on a
particular aspect of the system. The material is helpful to those that install and
maintain the voice mail system. As you learn more about the system
automated attendant, voice messaging, and audiotext abilities, this manual
provides you with detailed instructions to change, update or add a particular
feature.
Also Refer To:
At the end of each Reference Book chapter is a list of other chapters or
sections and additional documents that relate to the subject matter at hand,
under the heading Also Refer To. You can use this list as a signpost to direct
you to additional, helpful information in this manual. 
						

							1 - 2Using This Book Issue 3 EliteMail VMS/EliteMail Limited 
On-line Help
The system on-line help facility provides convenient information on fields,
codes, and settings, plus a glossary of common terms.  Press 


 to
access help.
Press 
 again to read Help for Help, a short description of the help
system and how to navigate it
SECTION 2 
S
IGN IN TO THE 
S
YSTEMOnly System Managers may sign in at the computer console.
Press 
 from the Banner Screen to sign in at the system console, Enter a
System Manager ID, and press 	
. If asked, enter the System
Manager security code, and press 	
.
If this is the first time you are using the system, or if you have not yet
created another System Manager, sign in as the default System Manager,
Amy Ronk, whose Personal ID is NEC (632).


When calling in to the system via telephone, you can also use the System
Manager Personal ID (632) to access the System Manager conversation. 
						

							Reference2 - 1
Call Hold, Transfer, and Screen
 

SECTION 1 
C
ALL HOLDThe voice mail system call holding feature allows you to queue up several
callers holding for a busy extension. The system tells callers on hold how
many calls are waiting before their call and allows each caller to hold, leave a
message, or try another extension. The system may also be set up to play
music and special messages to callers on hold. All these features are
independent of any call holding features provided by the Electra Elite.
You can enable the call holding feature for individual subscribers, transaction
boxes, the Operator Box, or voice detect boxes. You can also control whether
a subscriber can turn call holding on or off by telephone and limit the total
number of calls holding anytime or for any extension.
You can set up the system so that outside callers using a touchtone telephone
can press 1 to hold for an extension. 
You can allow callers without a touchtone telephone to say Yes to hold: The
system listens for spoken sound, using the system voice detect feature.
Both types only work with call transfer turned on and Await Answer or Wait for
Ringback call transfer. Call holding does not
 work with Release call transfer.


Each caller placed on hold, ties up one port of the voice mail system. You
should plan for enough ports on the system to handle call holding. You can also
limit the total number of callers placed on hold. 
Set Up Call Holding
You can allow callers to hold for a particular subscriber, or you can allow
callers routed through a transaction box to hold until the transaction box
extension is free. Outside callers can also hold for the Operator Box or a voice
detect box extension. To turn on call holding, use the 
Holding? field. The four
figures below show where the 
Holding? field is located on these screens.
You can also set call holding for new subscribers added to the system with the
Holding? field on Application screen Page 5 shown in Figure 2-6 Allow New
Subscribers to Change Call Holding by Telephone. 
						

							2 - 2 Call Hold, Transfer, and Screen Issue 3 EliteMail VMS/EliteMail Limited
 
Figure 2-1  Sample Personal Directory Screen With Call Holding On
Figure 2-2  Sample Transaction Box With Call Holding Turned On
Figure 2-3  Operator Box With Call Holding Turned On





















	
 










 	 
    
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