NEC EliteMail Vms/Elitemail Limited Technician Guide

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance4 - 7
5. To select a file, highlight it, then either press 
 or press

 .  A selected (or tagged) file is displayed with a small
triangle to the right. To transfer more files, repeat this
procedure for each.
Optionally, you may list and select files using DOS wildcard
character * or ?.  Press 
!to display the FILENAMES box,
then specify. If REP*.* is entered, every file beginning with
REP is selected.
6. Check your choices before the file transfer.  

Ensure that the arrow (centered above the windows)
points to the destination computer directory.

Ensure that the directory you want to transfer the files to
is listed correctly over the destination file list window.

Ensure that a small arrow is displayed to the right of
each file you selected. 

Verify  the  total number of files to be transferred.
7. Press 
! to start the file transfer.
3.3 During  File Transfer
During a file transfer, a status window provides information about
the transfer.  For most users, the most important information is the
percentage of the file transferred.  This figure can be used to
estimate when the file transfer will end.
Other activities cannot be performed with Remote Maintenance
until the file transfer is complete.  However, transferring files does
not interfere with the voice mail system on the host computer.  The
voice mail system continues to answer calls while the file transfer is
in progress.
If the File Transfer Fails
Under some circumstances, the system may fail to transfer a file
because of a poor telephone connection between the host and
remote computers.
If an error occurs during a file transfer, Remote Maintenance
attempts to correct it several times. If the problem persists, the
transfer is eventually aborted.  The number of errors is displayed in
a status window.  If problems persist with a transfer, try
disconnecting and calling again to establish a better connection. 
						

							4 - 8Transferring Files Issue 3 EliteMail VMS/EliteMail Limited
SECTION 4 
O
THER FILE MENU 
F
UNCTIONSAdditional functions at the File Menu include:

Make Directory

View Files

Delete Files.
To use any, start from the File Menu.  The function line at the bottom of the
screen lists some functions by function key and abbreviated name.
4.1 Make Directory Under the Current Directory in the Active 
List
1. Press 



 
 to display the File Menu expanded menu.
2. Press 
. to make a directory.
3. Enter the directory name (no backslash), and press 

.
4.2 View File Contents
1. To select a file, move the cursor to the filename, and either
press 

 or press 
 .
2. Press 
 to display the File Menu expanded menu.
3. Press 
/ to view file contents.  The file automatically scrolls.
Press
  to pause or restart scrolling.
4. To return to the File Menu,
.
4.3 Delete Files from the Active List
1. To select a file, move the cursor to the filename, and either
press 

 or press 
 .
2. Press 
 to display the File Menu expanded menu.
3. Press 
$.  When asked if you want to confirm deleting each
file before it is deleted, press 
0 to individually confirm or
press 
1 to delete selected files without confirming. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance4 - 9
SECTION 5 
REPLOG F
ILESThe voice mail system keeps a record (log) of every call it answers, dials,
or transfers.  When the system handles a call, a line is added to a DOS file
called REPLOG files.  REPLOG files are named using the following
format: 
REPLOG
d.m
Where d is the day, and m is the number of the month.  Each day a new
REPLOG file is created.  The REPLOG for March 20, is REPLOG20.3
; the
REPLOG for November 6 is REPLOG6.11
.  For details on the REPLOG
files, refer to the Reference Book.
After you have transferred REPLOG files from a host computer to your
own remote computer, you may review them in several ways.  REPLOG
files use ASCII data format. Any standard word processor or spreadsheet
program may be used to display or print the report.  
						

							Console MaintenanceA - 1
Advanced Features
 
SECTION 1 
G
ENERAL 
I
NFORMATIONRemote Maintenance provides several additional features that may be useful
for advanced applications.  This appendix explains how to: 

Suspend and resume a remote session without ending the connection.
This feature is useful if you want to perform operations on the remote
computer without disconnecting from the host computer.

Use the billing log to keep track of calls made and answered by the
remote computer.  You can use this information to bill customers for your
time, or for other reporting reasons.

Restart the host computer from the remote computer. You should only
restart the host computer after exiting the voice mail software.

Take a screen snapshot to save a copy of a single host computer screen
to a file, before you change a host computer screen, so you can restore
the original values if necessary.
Press
% at the Remote Maintenance Main Menu to access many advanced
features from the Support Menu.  Figure A-1 Support Menu is displayed.   
 Figure A-1  Support Menu

 	


 
	

 	

 
    
     ! 
   #!$ %!!$ 
  & !(
)*%)+  
  , -*%!)((  
  . /$ 
 
 01

01 
						

							A - 2Advanced Features Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
S
USPEND AND 
R
ESUME SESSIONYou can suspend a remote session without disconnecting from the host
computer.  When you suspend a remote session, the remote computer no
longer controls the host computer. A suspended session allows you to run
other programs on the remote computer as if you were not connected to a
host computer. Later, you can quickly resume the remote session without
having to again call the host computer to reestablish connection.

When you suspend a session, you remain connected to the host computer.
If you are connected using a long distance call, you continue to incur long
distance charges.
If you do suspend a remote session, be sure to return later and disconnect
properly from the host computer. This avoids triggering an abrupt restart
on the host computer.
Suspend a session:
1. Press
	
-

 to display the Remote Maintenance Main Menu
.
2. Press 
% for Support Menu
.
3. At the Support Menu, press 
! to select Suspend/Resume
.  The
session is suspended. The remote computer no longer controls the
host computer.
Resume a session:
1. At the Remote Maintenance Main Menu, press 
% for Support
Menu
.
2. At the Support Menu, press 
! to select Suspend/Resume
.  The
host computer display is displayed on the computer screen.  The
remote computer again controls the host computer. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console MaintenanceA - 3
SECTION 3 
U
SE BILLING LOGIn some cases, you may want to keep track of the number and length of
calls made or received by the remote computer.  To do this, turn on the
billing log
.  When the billing log is on, the information about a session is
saved as a single record in a text file.  You can print this file on a printer, or
use it in database, spreadsheet, or word processing programs. The
information is useful to bill a customer for the time you spend maintaining a
voice mail system, or for other reporting reasons.
Each record in the billing log file is separated by a Return.  Each record
contains these fields:
Operator ID
The ID entered by the person who turned on the billing log.  You can
change the Operator ID when you disconnect from the host computer.
Name
The name of the host computer taken from the remote computer Phone
Book Entry for the host computer.
Description
A 40-character field used for comments.  Initially, the description is taken
from the remote computer Phone Book Entry for the host computer.  You
are asked to edit the description when you disconnect from a host
computer.  This field is useful for keeping notes about the session.
Telephone Number
The host computer telephone number. The telephone number is taken
from the host computer Phone Book Entry. You can edit the telephone
number when you disconnect from the host computer.
Direction of the Connection
Indicates whether the remote computer made or received the call. ORIG
indicates that the remote computer made the call. RCVD indicates that the
remote computer received the call.
Date
The date the call occurred, in MMDDYY format.
Day-of-Week
The day the call occurred, where 1~7 is Monday~Sunday, respectively. 
						

							A - 4Advanced Features Issue 3 EliteMail VMS/EliteMail Limited
Start Time
The time the connection started.
End Time
The time the connection ended.
Elapsed Time
Time connected.
Turn on the billing log:
1. At the Remote Maintenance Main Menu, press 
% for Support
Menu.
2. At the Support Menu, press 
 to select Billing Log.
3. Press 

 to accept the default name SESSION.LOG, or enter a
new name, and press 

.
4. When prompted, enter an Operator ID, and press 

.  The
Operator ID indicates who ran a particular remote session.  You may
use up to three characters.  For example, use your initials or your
extension number.
The billing log remains on until you turn it off.  Each time you disconnect
from a host computer, you can change the Operator ID, Phone Book entry,
and description.
Turn off the billing log:
1. At the Remote Maintenance Main Menu, press 
% for Support
Menu.
2. At the Support Menu, press 
 to select Billing Log and turn it off.
SECTION 4 
T
AKE SCREEN 
S
NAPSHOTSYou can use the Save Screen Image feature to copy any single screen
from the host computer to a file. Before you edit a host computer screen,
you should take a snapshot to have a record of the original values in the
screen fields. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console MaintenanceA - 5
You can also use the Save Screen Image feature to copy screens from
other applications running on the remote computer. You do not have to
establish a connection with a host computer to use this feature.

The Save Screen Image feature can capture screens displayed in text mode
(for example, the voice mail system screens).  Screens displayed in EGA or
VGA graphics mode cannot be captured.
Copy a screen:
1. Display the screen you want to copy.
2. Press 
	
-

 to display the Remote Maintenance Main Menu.
3. Press 
% for Support Menu.
4. At the Support Menu, press 
. to select Record/Playback Menu.
(Refer to Figure A-2 Record/Playback Menu).
5. Press 
 to select Save Screen Image.
6. Press 

 to accept the default filename, or enter a new filename,
and press  

.

The first time you take a snapshot of a screen, the system offers
SVSCREEN.ØØØ for the filename. The next snapshot becomes
SVSCREEN.ØØ1. Even if you change the filename, the file extension
number increases by one each time you take a new snapshot.
7. Press 
! repeatedly until you exit Remote Maintenance.    
 Figure A-2  Record/Playback Menu
 +

 !+	 +
 
  		# ,- +
 
.	
?7/ !
::95 
.&14L>4?@ !
::95 
.!4O
 !?7

5 46
 
.$9
2 !?7

5 46
: 
   . 89
 
 ( 
 ()
() 
						

							A - 6Advanced Features Issue 3 EliteMail VMS/EliteMail Limited
View a screen:
1. Press 
	
-

 to display the Remote Maintenance Main Menu.
2. Press 
% for Support Menu.
3. At the Support Menu, press 
. to select Record/Playback Menu.
4. Press 
. to select View Screen Images.
5. To view the file the system offers, press 

.   Otherwise, enter a
different filename, and press

.
6. If you took snapshots of several different screens, press 
) or 
( to
move back and forth between the screens. 
7. After you finish, press 
 to return to the Record/Playback Menu.
8. Press 
! repeatedly until you exit Remote Maintenance.
SECTION 5 
S
PECIAL KEYBOARD 
H
ANDLINGThe Special Keyboard Handling feature controls how the host computer
receives keystrokes from the remote computer.  On the host computer, the
Special Keyboard Handling field is under the Hardware option of the
Remote Options Menu. You cannot set Special Keyboard Handling for the
remote computer.

By default, Special Keyboard Handling is set to
 No for  EliteMail VMS/
EliteMail Limited voice processing systems.  
Do not change this setting.
With Special Keyboard Handling set to No, you cannot use the Alt key to
perform commands in applications running on the host computer. Some
applications, such as MS-DOS EDIT, require the Alt key if you are not
using a mouse. 
If the Alt key does not work for applications running on the host computer,
you may use a mouse on your remote computer instead. For example,
when you use MS-DOS EDIT to change a file on a host computer, you can
use a mouse to display a pull-down menu and save the file. 
						

							Console MaintenanceB - 1
Solving Problems
 
SECTION 1 
F
OLLOW TABLE 
P
ROCEDURE
PROBLEM SOURCE/SOLUTION
The computer hangs 
completely during 
restart. COM port conflict exists.
Remove or disable any mouse or expansion board (
e.g., 
SIO board or a voice board) that may be using the same 
COM port as the modem. 
If this is not possible, reconfigure the software to assign 
the modem to another COM port. For details, refer to 
Chapter 2 Section 3 Set Up Remote Software on 
page 2-3
.
Unsuccessful 
connection attempt 
message is displayed 
after attempt to 
establish a 
connection.Several sources are possible.
Verify that the telephone number used in the Phone Book 
entry is correct. 
Verify that telephone line used is working properly.
Verify that the host computer telephone line is installed in 
the correct jack on the modem. 
Verify that the host computer does not have a defective 
modem.
Remote Maintenance 
acts as though no 
modem were 
installed.The modem is not assigned to the correct COM port.
If you are using an internal modem, verify that it is 
installed, and then verify that the modem COM port 
assignment is correct.
File transfer fails. Poor telephone connection exists between the host and 
remote computers.
If an error occurs during a file transfer, Remote 
Maintenance attempts to correct it several times; if the 
problem persists, the transfer is eventually aborted. The 
number of errors incurred is displayed in the status 
window. If problems persist with a transfer, disconnect, 
lower the baud rate on the remote computer, and call 
again to establish a better connection.
Computer freezes 
about 15 seconds 
and ignores 
keystrokes every 
minute or so.Verify that the modem is installed correctly.