NEC EliteMail Vms/Elitemail Limited Technician Guide
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EliteMail VMS/EliteMail Limited Issue 3 Programming1 - 7 SECTION 3 VMS ETU C ONTROLS AND I NDICATORSFigure 1-1 VMS( )-U10 ETU shows the controls and indicators. Figure 1-1 VMS( )-U10 ETU Option Kit (purchased separately) is required for remote maintenance. The 8-port VMS KTU is shown with a 4-port auxiliary DSP installed. For 2/4 ports, the auxiliary DSP is not installed. 9-pin RS-232 Modem Port RJ-11COM2 Ports Make Busy Switch DIP Switch Up = Off Down = On COM1 Local Connection
Issu e 3 EliteMail VMS/EliteMail Limited 1 - 8Programming SECTION 4 VMS LED I NDICATIONSThe front edge of the VMS ETU has 12 LEDs. LEDs CH1 ~ CH8 indicate port status as follows: Off Port idle or not used On Port busy The Live LED is red if the KTU is receiving power. When the MB LED is on, the VMS( )-U10 ETU can be removed. The DOS (BIOS) LED is red if a BIOS error has occurred. The bicolor (BCLR) LED indicates the application status. Red DOS started (VM application not ready) Green VM application is running Orange Error If BCLR LED is orange, check error type on console screen. After error is corrected, this LED automatically changes to green. Do not connect the link between the console and the KTU until BCLR turns green during booting The hard disk drive (HDD) LED flashes red when HDD is active. Do not reset the KTU while the HDD LED is flashing. SECTION 5 VMS S WITCHESThe main power ON/OFF switch for the VMS( )-U10 ETU can be used to reset the KTU. Switch SW1 4-position DIP switch: 1 Normally off (on to enable COM1). 2 Normally off. When 1 and 2 are both on, COM1 is enabled for HOSTKEY and the VM application stops working (Maintenance). 3 On – COM2 (Remote/RJ11) Off – COM1 Local connection 4 Normally off (On to boot up to DOS prompt). If switch SW1, position 1, 2, 3, or 4 is changed, the ETU must be rebooted (MB switch off, then on).
EliteMail VMS/EliteMail Limited Issue 3 Programming1 - 9 SECTION 6 VMS/FMS C ONNECTORS 9-pin RS232(COM 2) Not Used (MDM-U10 Unit) RJ11 modem port (COM 2) Remote connector on serial interface (MDM-U10 Unit) 9-pin RS232(COM1) Local serial connector on main ETU for direct connection SECTION 7 FMS ETU C ONTROLS AND I NDICATORSFigure 1-2 FMS( )-U10 ETU shows the controls and indicators. Figure 1-2 FMS( )-U10 ETU COM1 Local ConnectionDIP Switch Up = Off Down = On Make Busy Switch
Issu e 3 EliteMail VMS/EliteMail Limited 1 - 10Programming SECTION 8 FMS LED I NDICATIONSThe front edge of the FMS ETU has 8 LEDs. LEDs CH1 ~ CH4 indicate port status as follows: Off Port idle or not used On Port busy The Live LED is red if the KTU is receiving power. When the MB LED is on, the ETU can be removed. The DOS (BIOS) LED is red if a BIOS error has occurred. The bicolor (BCLR) LED indicates the application status. Red DOS started (VM application not ready) Green VM application is running Orange Error If BCLR LED is orange, check error type on console screen. After error is corrected, this LED automatically changes to green. Do not connect the link between the console and the KTU until BCLR turns green during booting The hard disk (HD) LED flashes red when Flash Disk is active. Do not reset the KTU while the HD LED is flashing. SECTION 9 FMS S WITCHESThe main power ON/OFF switch for the FMS( )-U10 ETU can be used to reset the KTU. Switch SW1 4-position DIP switch: 1 Normally off (on to enable COM1). 2 Normally off. When 1 and 2 are both on, COM1 is enabled for HOSTKEY and the VM application stops working (Maintenance). 3 On – COM2 (Remote/RJ11) Off – COM1 Local connection 4 Normally off (On to boot up to DOS prompt). If switch SW1, position 1, 2, 3, or 4 is changed, the ETU must be rebooted (MB switch off, then on).
Console Maintenancei Table of Contents Chapter 1 Introduction Section 1 General Information ................................................................................ 1-1 Section 2 Connect Host and Remote Computers................................................... 1-1 Section 3 Disk for Remote Maintenance ................................................................ 1-1 Section 4 Remote Maintenance Telephone Book .................................................. 1-1 Section 5 What You Need To Connect the Computer ............................................ 1-2 Section 6 Connect a Modem .................................................................................. 1-2 Section 7 Hardware Connection Options ............................................................... 1-2 Section 8 Use This Guide ....................................................................................... 1-2 Chapter 2 Install the Remote Computer Software Section 1 Before You Install Remote Maintenance Software ................................. 2-1 Section 2 Install the Remote Version of Remote Maintenance Software ............... 2-1 Section 3 Set Up Remote Software ........................................................................ 2-3 3.1 Set the Default Telephone Book Entry ................................................. 2-3 3.2 Add Phone Book Entry for Each Host Computer .................................. 2-6 Section 4 Set the Host Modem ............................................................................... 2-8 Section 5 Solve Problems After Installation............................................................ 2-9 Chapter 3 Using Remote Maintenance Section 1 General Information ................................................................................ 3-1 Section 2 Start Remote Version ............................................................................. 3-1
Issue 3 EliteMail VMS/EliteMail Limited iiTable of Contents Section 3 Access Remote Maintenance Menus ..................................................... 3-2 Section 4 Return to DOS ........................................................................................ 3-2 Section 5 Call Host Computer ................................................................................ 3-2 5.1 Start a Remote Maintenance Session .................................................. 3-2 5.2 Call a Host Computer from the Call Menu ............................................ 3-3 Section 6 Use Quick Connect ................................................................................. 3-3 6.1 Quick Connect Option ........................................................................... 3-3 6.2 Call a Host Computer Using the Quick Connect Option ....................... 3-3 Section 7 Access Menus During Connection.......................................................... 3-5 Section 8 End Connection ...................................................................................... 3-5 8.1 Properly Disconnect from a Remote Maintenance Session .................. 3-5 8.2 Disconnect from the Host Computer ..................................................... 3-5 Section 9 Unload Remote Maintenance from Memory ........................................... 3-6 9.1 Remote Maintenance ............................................................................ 3-6 9.2 Unload Remote Maintenance from the Remote Computer Memory ..... 3-6 Chapter 4 Transferring Files Section 1 General Information ................................................................................ 4-1 Section 2 Prepare for File Transfer......................................................................... 4-1 2.1 File Transfer Options ............................................................................ 4-1 2.2 The File Menu Screen ........................................................................... 4-2 Section 3 Transfer Files Between Host and Remote Computers ........................... 4-5 3.1 Files You May Transfer ......................................................................... 4-5 3.2 Transfer Files ........................................................................................ 4-5 3.3 During File Transfer ............................................................................. 4-7
EliteMail VMS/EliteMail Limited Issue 3 Console Maintenanceiii Section 4 Other File Menu Functions ..................................................................... 4-7 4.1 Make Directory Under the Current Directory in the Active List ............. 4-8 4.2 View File Contents ................................................................................ 4-8 4.3 Delete Files from the Active List ........................................................... 4-8 Section 5 REPLOG Files ........................................................................................ 4-8 Appendix A Advanced Features Section 1 General Information ................................................................................ A-1 Section 2 Suspend and Resume Session .............................................................. A-2 Section 3 Use Billing Log........................................................................................ A-3 Section 4 Take Screen Snapshots ......................................................................... A-4 Section 5 Special Keyboard Handling .................................................................... A-6 Appendix B Solving Problems Section 1 Follow Table Procedure.......................................................................... B-1 Section 2 Still Having Problems? ........................................................................... B-2
Console Maintenancev List of Figures and Tables Figure 2-1 Main Menu .................................................................................................................. 2-3 Figure 2-2 Call Menu ................................................................................................................... 2-4 Figure 2-3 Phone Book Directory ................................................................................................2-4 Figure 2-4 Default Phone Book Entry .......................................................................................... 2-5 Figure 2-5 Adding Phone Book Entries ....................................................................................... 2-7 Figure 2-6 Sample Phone Number Format .................................................................................. 2-8 Table 1-1 SW1 Settings.............................................................................................................. 2-8 Figure 4-1 File Menu Screen ....................................................................................................... 4-2 Figure 4-2 Expanded File Menu ..................................................................................................4-4 Figure A-1 Support Menu ............................................................................................................ A-1 Figure A-2 Record/Playback Menu ............................................................................................. A-5
Console Maintenance1 - 1 Introduction SECTION 1 G ENERAL I NFORMATIONConsole Maintenance is used for all local and remote maintenance. A computer is used to control a customer voice mail system, monitor operation, and transfer files back and forth as needed. Console Maintenance display lets you solve problems on the voice mail computer system without visiting a customer site (using optional modem). SECTION 2 C ONNECT HOST AND REMOTE C OMPUTERSThe computer controlling a Remote Maintenance connection is the remote computer . The other computer voice mail system under the control of the remote computer, is the host . The remote computer is linked to the host computer by modem or direct link. When a connection is made between the host and the remote computer, the remote computer screen reflects on-screen changes for the host computer. The keyboard on the remote computer can also remotely control the host. SECTION 3 D ISK FOR REMOTE M AINTENANCEThe disk contains the remote software, for the remote computer. The host software for the voice mail system is preinstalled. If the remote software is not installed on the remote computer, console maintenance cannot be performed. SECTION 4 R EMOTE M AINTENANCE T ELEPHONE BOOKEach computer with Remote Maintenance installed also has a Remote Maintenance Telephone Book. This online telephone book contains the settings for that particular computer COM port, modem, login, and password. On remote computers, the telephone book also contains the name, telephone number, and other information necessary to complete a connection to each host computer it is set up to contact.
1 - 2Introduction Issue 3 EliteMail VMS/EliteMail Limited SECTION 5 W HAT YOU NEED TO C ONNECT THE C OMPUTERIf the remote computer is linked to the host computer using a modem, the following items are required for the remote computer before connections can be made: MDM-U10 Unit Single Line Telephone port for the modem Remote Maintenance software If linking the remote computer to the host computer using direct connect, the Serial cable included with the VMS/FMS( )-U10 ETU is required. SECTION 6 C ONNECT A MODEMFor Remote Maintenance to work, each computer must have its own modem. The host version of Remote Maintenance is already installed on the VMS/FMS( )-U10 ETU. The optional MDM-U10 Unit must be installed for remote maintenance. SECTION 7 H ARDWARE C ONNECTION OPTIONSThe following options are available: Direct connect using serial cable The cable (included) requires a DB-9 connector. This serial cable connects the EliteMail VMS/EliteMail Limited card to a serial port on the remote computer. Remote connect using MDM-U10 Unit An RJ-11 connector is required to plug in a telephone extension. SECTION 8 U SE THIS GUIDEThis guide explains how to install the Remote Maintenance software on a remote computer. It also explains how to use the Remote Maintenance software to link the computers and transfer files.