NEC EliteMail Vms/Elitemail Limited Technician Guide

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 15
Set number of seconds to wait for touchtones during a directory
menu:
1. Sign in to the system and press 
 repeatedly to display
Application screen Page 6.
2. In the Startup field, press   repeatedly to move the cursor to the
end of any options already in the field. Enter MK
n, where n is the
number of seconds you want the system to wait before processing a
touchtone entered at a directory menu. Enter MK1 if you want the
voice mail system to wait 1 second before processing the touchtone.
If no MK option is set, or if the option is MKØ, the system does not
allow callers to override the one-key dialing offered during directory
menus.
3. Press 	
.
SECTION 4 
U
SE TRANSACTION 
B
OXES WITH 
D
IRECTORY 
A
SSISTANCE In addition to the directory assistance features already described, you can
use transaction boxes to create special call routing applications that
supplement or replace the automatic directory or the numeric directory.
For example, the system comes with a sample departments transaction
box using the System ID 411. This System ID is mentioned in the opening
greeting: 
If you are calling from a touchtone telephone, you may enter the
extension at any time. If you don’t know the extension, press 411 for a
directory.”
Callers who dial 411 then hear the greeting for the departments
transaction box:
Press 1 for Sales, 2 for Support, or 3 for a list of all personnel. Once
again: press 1 for Sales, 2 for Support, or 3 for a list of all personnel.”
This greeting is recorded in the sample transaction box Greeting Day
field. Notice that callers who want to reach a particular subscriber rather
than a particular department can still press the 555 default to reach
automatic directory assistance. This option is also mentioned to callers in
the departmental directory as a one key dialing choice: 
“...press 3 for a list
of all personnel.”
 Figure 3-6 Using Departments Box for Directory
Assistance shows how the Departments Box routes callers. 
						

							3 - 16Directory Assistance Issue 3 EliteMail VMS/EliteMail Limited
Figure 3-6 Using Departments Box for Directory Assistance
The Transaction Directory page for the departments box is shown in
Figure 3-7 The Departments Box. You can use it as a model for any other
call routing applications you might create. 
Figure 3-7 The Departments Box
Opening Greeting
“Thank you for calling the XYZ
Corporation! You may enter the
extension number anytime.  For
directory assistance, press
411…”















	
 	











  

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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 3 - 17
SECTION 5 
O
FFER AUTOMATIC 
AND NUMERIC 
D
IRECTORY 
A
SSISTANCEYou can also use transaction boxes to route callers to either automatic
directory assistance or numeric directory assistance.
For more details about how to use transaction boxes for advanced call
routing applications, refer to Chapter 24 Transaction Boxes.
Also refer to:
Chapter 10 Numeric Access
Chapter 11 Opening Greeting
Chapter 15 Recording Voice Fields
Figure 3-8 Opening Greeting with Numeric and Automatic Directory Assistance
Numeric
Directory Assistance
Opening Greeting

Thank you for calling XYZ Corporation!  If you are calling 
from a touchtone telephone, enter the extension anytime.  If 
you do not know the number, press 1 to spell a name
 and 
hear the extension number.  Or, press 2 for a list of 
departments and personnel.  Otherwise, please hold, and an 
operator will be right with you.
12
 Automatic
Directory Assistance 
						

							Reference4 - 1
Faxes and the Public Fax Box
 
The voice mail system Public Fax Box provides fax detect, routing, and
notification for incoming faxes to eliminate the need for a separate dedicated
telephone line for the fax machine.
The system can send a public notice when a call is routed to the Public Fax
Box, so you can check for fax arrival. A caller can record a voice message
about the fax before sending it, and it is added to the fax notice. The operator,
or anyone with public message access, can then redirect the notice and
attached message to the person who received the fax.
SECTION 1 
D
IFFERENCES 
BETWEEN MANUAL 
AND AUTOMATIC 
F
AXESThe voice mail system recognizes two incoming fax types:
Manual faxes
 
The person sending the fax dials your telephone number from a fax
machine telephone keypad, and listens to the progress of the call on a
speaker or handset. When the voice mail system answers, the caller
presses the fax extension number and may record a voice message
about the fax. When the fax machine tone is heard, the Send or Start key
is pressed to send the fax.
Automatic faxes
The person sending the fax sets the fax machine to send a fax
automatically. The caller does not have to monitor the progress of the
call. The voice mail system hears the fax tone on the line when it
answers the call, and automatically delivers it to the fax extension. 
						

							4 - 2 Faxes and the Public Fax Box Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
T
HE PUBLIC FAX BOXYou control how the system handles incoming faxes using the Public Fax
Box. Refer to Figure 4-1 Sample Public Fax Box on Application Screen
Page 6. To view this screen, sign in to the voice mail system at the system
console.  Press 

 to view Application screen Page 6.   
Figure 4-1  Sample Public Fax Box on Application Screen Page 6
The settings in the Public Fax Box
 section apply to both manual and
automatic fax calls. When the system answers a call and hears fax tone, it
immediately transfers the call to the fax extension specified in the
Transfer? Yes
 field. 
The Fax ID is the number a caller presses to send a manual fax.
Depending on how you set up the system, the system may ask the caller
to record a message describing the fax and stating who should receive it.
If the fax extension does not answer (or the extension is busy and call
holding is not available), the system handles the automatic fax call as
instructed in the Alt Action
 field. You may allow callers sending a manual
fax to hold if the fax extension is busy. Obviously, a fax machine sending
an automatic fax cannot choose to hold if the fax extension is busy. 
The fields in the Public Fax Box
 section of the screen are used as follows:

















		 	

	




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FL (%  
%5     +. 
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23333333333333333333333333333333333333333333333333333333333333333333333333333338
F#L ( A:A &+% ! & ( &% &+% C 
F!L =%A J&= )%  * > (  ))A) > /+  7)::4 
F>L &+ LLL/%% F ) +% # 
 +% ! 
FFL /A  &+9  %= 5 0% ) F % 5) 
23333333333333333333333333333333333333333333333333333333333333333333333333333338
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FBL ))A 
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F L  5 	A %&). FFF 	) (59   5  7A 
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  +%9   	& 	0. 
H333333333333333333333@33333333333333333333333333@33333333333333333333333333333I 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 4 - 3
Fax ID
The System ID to reach the fax machine. The ID must be unique and
cannot conflict with any other Personal IDs, Extension # IDs, or
System IDs. Callers press this ID to send manual faxes. You should
mention this ID in the opening greeting, so callers know the number
to dial to reach the fax machine.
To prevent callers from pressing the System ID directly, you can use
a hidden System ID (by adding $ to the beginning of the System ID).
If the fax System ID is hidden, or if the Fax ID field is blank, outside
callers cannot send manual faxes. The system delivers automatic
faxes only.
Voice name
The fax box recorded name is the Public Fax Box. You may record
this name again using a local connection if you want. For details,
refer to Chapter 15 Recording Voice Fields.
Transfer?
To set up the voice mail system to handle incoming faxes, set the
Transfer? field to Yes and enter the telephone extension number
that the fax machine is connected to. The voice mail system
transfers all incoming fax calls to this extension.
Just below the Transfer? field, specify the call transfer you want:
Release, Await-Ans, or Wait-Ring. Except for a Release call
transfer, specify the number of rings you want the voice mail system
to wait. For more details on how call transfer works, refer to Chapter
2 Section 2 Call Transfer on page 2-11 and Section 3 Screen Calls
on page 2-16.

Holding?
This field applies only to manual faxes, and requires Await Answer or
Wait for Ringback transfer. Set this field to Ye s if a person sending a
manual fax should be allowed to hold by pressing 1 if the fax
machine extension is busy. Set this field to Vo x if the person should
be allowed to hold by saying Yes instead of pressing touchtones. A
fax machine sending an automatic fax cannot hold. To turn off call
holding, set this field to No. 
						

							4 - 4 Faxes and the Public Fax Box Issue 3 EliteMail VMS/EliteMail Limited
Alt Action
Use this field to specify what should happen if the fax extension does
not answer or is busy (and holding is not allowed). This option
requires the Await Answer or Wait for Ringback call transfer. Enter
the letter for the Action you want:
GGo to system ID 
HHangup 
OTransfer to operator
RRestart 
SSay good-bye
TTake a message
For details on these codes, refer to Appendix B Action Codes.

Announce
This field controls whether or not the system sends a public notice
when it transfers a call to the fax machine, and if it asks the person
sending a manual fax to record a message describing the fax and
stating who should receive it. 
If you use fax notification, the public fax notice is available to any
subscriber who has public message access (typically the operator or
system manager). 
ANNOUNCE 
FIELDASK CALLER TO 
RECORD A 
MESSAGE?NOTIFY WHEN 
FAX CALL IS 
TRANSFERRED?
Always Yes Yes
Voice Yes Only when caller 
records a voice 
message
Post No Yes
Never No No 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 4 - 5
If the fax machine is located in the same office with the operator or
system manager, you should set the field to Voice (if you want
callers to be able to record a message), or Never (callers are not
asked to record a message). That way, the operator or system
manager does not receive unnecessary fax notices. However, if the
fax machine is located out of the operator or system manager sight,
you should set the field to Always or Post so they are notified when
faxes are delivered.
Set Up the Public Fax Box
1. Connect the fax machine to a telephone system extension. Identify 
the extension number.
2. Choose a unique System ID for the Public Fax Box, and enter it in 
the Fax ID field. Callers can press this System ID to reach the fax 
machine, or it can be used in any Action field GotoID (
e.g., 
GotoID329).
3. Set the Transfer? field to Yes and enter the fax machine extension 
number. Choose the call transfer type. If you choose Await Answer 
or Wait for Ringback, enter the number of rings the system should 
wait before taking an action in the Rings field.
4. If you want to allow callers to the fax machine to hold if the fax 
extension is busy, set the Holding? field to Yes (to let outside callers 
press 1 to hold) or Vo x (to let outside callers say Yes to hold).
5. Set the action the system should take if call holding is turned off, and 
the fax extension does not answer or is busy. 
6. In the Announce field, set how you want the system to handle fax 
notification. 
7. Add the CNG startup option to the Startup field on Line 58 of Figure 
4-2 The CNG Startup Option on Application Screen Page 6. 
						

							4 - 6 Faxes and the Public Fax Box Issue 3 EliteMail VMS/EliteMail Limited
SECTION 3 
S
ET THE CNG 
S
TARTUP OPTIONTo use the Public Fax Box, you must add the CNG startup option to the
Startup
 field on Line 58 of Application screen Page 6. This option sets the
voice mail system to recognize incoming fax tone. Refer to Figure 4-2 The
CNG Startup Option on Application Screen Page 6.   
Figure 4-2  The CNG Startup Option on Application Screen Page 6
Add the CNG Startup Option
1. At the voice mail system Banner Screen, press 
 to sign in. Enter a 
System Manager Personal ID, and press 	
. If asked, enter the 
System Manager security code, and press 	
.
2. Press 
 until you see Application screen Page 6. Highlight the 
Startup
 field.
3. If necessary, press   repeatedly to move the cursor to the end of 
any startup options already entered in the field.
4. Enter CNG
, then press  	
 to accept each option on Line 58.
SECTION 4 
U
SING MULTIPLE FAX 
M
ACHINESYou can connect more than one fax machine. To do this, set up the Public
Fax Box extension as a hunting extension on the Electra Elite system.
Then, if a fax extension is busy when another fax comes in, the Electra
Elite system can transfer the call to another fax extension in the hunt
group. The voice mail system receives a busy signal only if all extensions
in the hunt group are busy.

















		 	

	




  C 5 C 



FL (%  
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FL J%& +,	&%-   ,# 0  1 ) 1 
23333333333333333333333333333333333333333333333333333333333333333333333333333338
F#L ( A:A &+% ! & ( &% &+% C 
F!L =%A J&= )%  * > (  ))A) > /+  7)::4 
F>L &+ LLL/%% F ) +% # 
 +% ! 
FFL /A  &+9  %= 5 0% ) F % 5) 
23333333333333333333333333333333333333333333333333333333333333333333333333333338
FCL /= 
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FKL  +: %. D=. ). 
FBL ))A 
7  )%& )  
F L  5 	A %&). FFF 	) (59   5  7A 
2333333333333333333333633333 J%& E( /( 333336333333333333333333333333333338
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 $%&  #  	0%):	::4> %  
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H333333333333333333333@33333333333333333333333333@33333333333333333333333333333I 
						

							Reference5 - 1
Guests
 
Subscribers can provide a more personal interface through the voice mail
system for special clients, contacts, friends, or family to greet them by name
and direct access to exchange messages with a particular subscriber.
Such people are enrolled on the system as subscriber guests. A guest
 is
assigned to a particular subscriber and can trade messages with the host
subscriber the same way other subscribers leave two-way messages.
Guests can leave messages only for their host. A guest can leave a message
for another subscriber or try an extension only as an outside caller.
This chapter describes guests, and how to add them to the system.
SECTION 1 
A
DD A GUESTGuests are added to the system by the System Manager at the system
console.
1. At the Banner Screen, press 
 to sign in. Enter a System Manager ID
and press  	
. If asked, enter the System Manager security code,
and press 	
.
2. Press 	
- to jump to the Personal Directory Screen.
3. Press 
 or 
 (or use the Jump command) to display the
page for the guest host subscriber.
4. Press 
 to view the Add Menu.
5. Press  to highlight Guest
, and press 	
.
6. When the system asks Add Guest for ? (Y/N):
press  if the system displays the host name. Otherwise, press .
Enter the first three letters of the host last name, and press 	
.
Press  until you find the subscriber you want, then press .
7. At the prompts, enter the guest Personal ID, last name and first name.
The new guest Personal Directory page is displayed. Refer to Figure 5-1
Personal Directory for a Guest.  
8. Record a guest name. For details, refer to Chapter 15 Recording Voice
Fields. 

Guests cannot enroll by telephone; their name must be recorded
at the console.