NEC EliteMail Vms/Elitemail Limited Technician Guide

							B - 2Solving Problems Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
S
TILL HAVING 
P
ROBLEMS?Refer to the troubleshooting section in the documentation accompanying
the modem or contact NEC Technical Support.
Still experiencing 
problems, with 
modem installed and 
set to the correct 
COM port.Set up the software. Verify that the 
PORT field of the 
DEFAULT Phone Book Entry specifies the same number 
as the modem COM port. Check the Phone Book entry for 
accuracy (
e.g., baud rate, or modem type). PROBLEM SOURCE/SOLUTION 
						

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Table of Contents
Chapter  1 Using This Book
Section 1 The Reference Book...............................................................................  1-1
Section 2 Sign In to the System .............................................................................  1-2
Chapter  2 Call Hold, Transfer, and Screen
Section 1 Call Hold .................................................................................................  2-1
Section 2 Call Transfer .........................................................................................  2-11
Section 3 Screen Calls .........................................................................................  2-16
Chapter  3 Directory Assistance
Section 1 Automatic versus Numeric Directory Assistance ....................................  3-2
Section 2 Automatic Directory Assistance ..............................................................  3-2
Section 3 Numeric Directory Assistance ................................................................  3-6
Section 4 Use Transaction Boxes with Directory Assistance ...............................  3-15
Section 5 Offer Automatic and Numeric Directory Assistance .............................  3-17
Chapter  4 Faxes and the Public Fax Box
Section 1 Differences between Manual and Automatic Faxes ...............................  4-1
Section 2 The Public Fax Box ................................................................................  4-2
Section 3 Set the CNG Startup Option ...................................................................  4-6
Section 4 Using Multiple Fax Machines..................................................................  4-6 
						

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Chapter  5 Guests
Section 1 Add a Guest ............................................................................................  5-1
Section 2  Delete a Guest ........................................................................................  5-2
Section 3 The Guest Conversation .........................................................................  5-2
Section 4 Urgent Messages from Guests ...............................................................  5-3
Chapter  6 Interview Boxes
Section 1 Add Interview Boxes ...............................................................................  6-1
Section 2 Set Up an Interview Box .........................................................................  6-1
Section 3 Delete an Interview Box ..........................................................................  6-5
Chapter  7 Keypad Maps
Section 1 Keypad Maps on the System ..................................................................  7-1
Section 2 Check the Keypad Map ..........................................................................  7-3
Chapter  8 Live Record/Live Monitoring
Section 1 Set Up Live Record System-Wide ..........................................................  8-1
Section 2 Customize Live Record at Each Extension.............................................  8-2
Section 3 Use Live Record .....................................................................................  8-4
Section 4 Record after Transfer..............................................................................  8-4
Section 5 Limited Recording Time on the Voice Mail System ................................  8-5
Section 6 Set Up Live Monitoring ...........................................................................  8-5
Section 7 Feature Key Assignment ........................................................................  8-6
Section 8 Live Monitoring Restrictions....................................................................  8-6
Section 9 Enable/Disable Live Monitoring ..............................................................  8-7 
						

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Section 10  Live Monitoring Operating Procedures ..................................................  8-8
Chapter  9 Messages
Section 1 Message Types ......................................................................................  9-1
Section 2 Identify Yourself to the System ...............................................................  9-4
Section 3 Special Delivery Options ........................................................................  9-4
Section 4 The Message Life Cycle .........................................................................  9-6
Section 5 Message Delivery ...................................................................................  9-9
Section 6 Message Delivery Telephone Numbers ...............................................  9-11
Section 7 Message Groups ..................................................................................  9-18
Section 8 The Groups Screen ..............................................................................  9-20
Section 9 Message Notification ............................................................................  9-29
Section 10 Message Playback ...............................................................................  9-31
Section 11 Message Receipts ................................................................................  9-42
Section 12 Take a Message ...................................................................................  9-45
Section 13 Message Waiting Lamps ......................................................................  9-54
Chapter  10 Numeric Access
Section 1 Set Up the System for Numeric Access ...............................................  10-1
Section 2 Leave Messages By Number ...............................................................  10-2
Chapter  11 Opening Greeting
Section 1 The Opening Greeting Prompts............................................................  11-1
Section 2 Use the Voice Detect Feature ..............................................................  11-2
Section 3 Route Outside Calls to Specific Message Box .....................................  11-2 
						

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Section 4  The AVPRMPT File .............................................................................  11-2
Chapter  12 Operator Box
Section 1 The Operator System ID .......................................................................  12-1
Section 2 Transfer, Greeting, Action.....................................................................  12-2
Section 3 Set Up Multiple Operators ....................................................................  12-5
Chapter  13 Port Applications
Section 1 Set Opening Greeting Options by Port .................................................  13-1
Section 2 Port Status Options...............................................................................  13-2
Section 3 Control the Number of Rings to Wait ....................................................  13-4
Section 4 Set The Day/Night Schedule for Ports ..................................................  13-4
Chapter  14 Public Interview Box and Public Messages
Section 1 Set Up the Public Interview Box ...........................................................  14-1
Section 2 Leave a Message in the Public Interview Box ......................................  14-2
Section 3 Delete Public Interview Box Messages.................................................  14-3
Section 4 Set Up Subscribers to Receive Public Messages.................................  14-3
Section 5 Messages from the Public Interview Box ..............................................  14-4
Section 6 Set Public Message Fields ...................................................................  14-5
Chapter  15 Recording Voice Fields
Section 1 Location of Various Voice Fields ..........................................................  15-1
Section 2 How Voice Fields Are Displayed...........................................................  15-2
Section 3 The Voice Prompt Editor Screen ..........................................................  15-2 
						

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Section 4 Record Tips ..........................................................................................  15-3
Section 5 Make Voice Field Recordings ...............................................................  15-4
Section 6 Change Opening Greeting....................................................................  15-6
Section 7 Copy Recordings ..................................................................................  15-6
Section 8 Append to Recordings ..........................................................................  15-7
Section 9 Delete A Recording in a Voice Field .....................................................  15-9
Section 10 Record Quick Play Prompts .................................................................  15-9
Chapter  16 Reports
Section 1 Store Data for Reports..........................................................................  16-1
Section 2 Usage Reports......................................................................................  16-2
Section 3 Directory Reports..................................................................................  16-5
Section 4 Busy Ports Report ................................................................................  16-8
Section 5 Call Log ................................................................................................  16-9
Section 6 Error Log.............................................................................................  16-11
Section 7 Previous Report ..................................................................................  16-11
Section 8 Run Reports .......................................................................................  16-11
Section 9 Choose the Report Output..................................................................  16-14
Chapter  17 Schedules
Section 1 Day and Night Modes ...........................................................................  17-1
Section 2 Multiple Schedules ...............................................................................  17-2
Section 3 Day Mode Schedule .............................................................................  17-3
Section 4 Additional Schedules ............................................................................  17-3 
						

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Section 5 Change Current Schedule By Telephone .............................................  17-4
Section 6 Holidays ................................................................................................  17-4
Section 7 Switch to or From Holiday Mode...........................................................  17-4
Section 8 Set Daylight Savings Time....................................................................  17-5
Section 9 Set Date or Time...................................................................................  17-5
Chapter  18 Screens
Section 1 The Banner Screen...............................................................................  18-1
Section 2 Awaiting a Key ......................................................................................  18-4
Section 3 Application Screen Page 1 ...................................................................  18-6
Section 4 Application Screen Page 2 ...................................................................  18-7
Section 5 Application Screen Page 3 ...................................................................  18-8
Section 6 Application Screen Page 4 .................................................................  18-11
Section 7 Application Screen Page 5 .................................................................  18-12
Section 8 Application Screen Page 6 .................................................................  18-15
Section 9 Personal Directory Screen ..................................................................  18-18
Section 10 Access Code Options .........................................................................  18-21
Section 11 Expanded Transfer Options ................................................................  18-22
Section 12 Guests ................................................................................................  18-23
Section 13 Groups Screen....................................................................................  18-24
Section 14 Transaction Directory Screen .............................................................  18-27
Section 15 Voice Prompt Editor Screen ...............................................................  18-32
Section 16 Switch Setup Screen Page 1 ..............................................................  18-33
Section 17 Switch Setup Screen Page 2 ..............................................................  18-34 
						

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Section 18 Switch Setup Screen Page 3 ..............................................................  18-37
Chapter  19 Security Codes
Section 1 Security Codes and Personal ID ..........................................................  19-1
Section 2 Set a Security Code..............................................................................  19-1
Section 3 Use a Security Code.............................................................................  19-2
Section 4 Forgotten Security Codes .....................................................................  19-3
Chapter  20 Subscribers
Section 1 Default Subscriber Settings ..................................................................  20-1
Section 2 The First-Time Enrollment Conversation ..............................................  20-2
Section 3 The Personal Directory .........................................................................  20-3
Section 4 Access Codes Window .........................................................................  20-6
Section 5 Expanded Transfer Options Window ....................................................  20-7
Section 6 Personal Secretary Feature..................................................................  20-9
Section 7 Add Subscribers .................................................................................  20-10
Section 8 Personal Greetings .............................................................................  20-13
Section 9 Delete Subscribers or Their Messages ..............................................  20-15
Section 10 The Subscriber Conversation .............................................................  20-17
Chapter  21 Switch Setup
Section 1 Automatic Switch Setup........................................................................  21-1
Section 2 Use Online Switch Setup Help .............................................................  21-2
Section 3 Change Switch Setup Parameters .......................................................  21-3
Section 4 Set Integration Options .........................................................................  21-4 
						

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Section 5 Set Dialing Codes .................................................................................  21-4
Section 6 Control Touchtone Sensitivity ...............................................................  21-5
Section 7 Set Incoming Call Timing ......................................................................  21-6
Section 8 Control Message Waiting Lamps ..........................................................  21-7
Section 9 Control Dial-Out Timing ........................................................................  21-7
Section 10 Control Call Holding ..............................................................................  21-8
Section 11 Set the Call Holding Pattern .................................................................  21-8
Section 12 Control Live Record ..............................................................................  21-9
Section 13 Set Refresh Interval for Constant Message Count .............................  21-10
Section 14 Set Up Ring Detection ........................................................................  21-10
Section 15 Set the Voice Detect Parameter .........................................................  21-11
Chapter  22 System IDs
Section 1 Examples of System IDs.......................................................................  22-1
Section 2 Special System ID for Numbered Groups.............................................  22-3
Section 3 Rules for System IDs ............................................................................  22-3
Section 4 How the System Listens for IDs............................................................  22-4
Section 5 Use Internal IDs ....................................................................................  22-6
Section 6 Plan System IDs ...................................................................................  22-6
Section 7 Default System IDs ...............................................................................  22-8
Section 8 Personal IDs and Security Codes .........................................................  22-9
Chapter  23 System Manager
Section 1  Who Can Be a System Manager? .......................................................  23-1 
						

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Section 2 Sign In as System Manager .................................................................  23-1
Section 3 Create System Managers .....................................................................  23-2
Section 4 Improved System Manager Conversation ............................................  23-3
Chapter  24 Transaction Boxes
Section 1 Access a Transaction Box ....................................................................  24-1
Section 2 The Transaction Directory ....................................................................  24-1
Section 3 One-Key Dialing (Single-Digit Menus) ..................................................  24-5
Section 4 Sample Transaction Boxes...................................................................  24-7
Section 5 The Transaction Box Owner .................................................................  24-9
Section 6 Add Transaction Boxes ......................................................................  24-10
Section 7 Record a Name ..................................................................................  24-12
Section 8 Delete a Transaction Box or Its Messages .........................................  24-13
Section 9 Sort the Transaction Directory ............................................................  24-13
Section 10 Other Transaction Directory Pages ....................................................  24-14
Chapter  25 Voice Detect
Section 1 Voice Detect Boxes ..............................................................................  25-1
Section 2 Handle Calls with a Voice Detect Box ..................................................  25-2
Section 3 Set Up a Voice Detect Application........................................................  25-5
Section 4 Add a Voice Detect Box........................................................................  25-9
Section 5 Delete a Voice Detect Box or Its Messages .......................................  25-10
Section 6 Voice Detect Opening Greeting ..........................................................  25-11
Section 7 Test the Voice Detect Application.......................................................  25-12