NEC EliteMail Vms/Elitemail Limited Technician Guide
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EliteMail VMS/EliteMail LimitedIssue 3 Reference 20 - 17 SECTION 10 T HE SUBSCRIBER C ONVERSATIONSubscribers use the voice mail system by calling from any touchtone telephone and entering a Personal ID and security code. Most subscribers use the system by answering a series of yes-and-no questions. This series of questions lets subscribers perform the following basic actions: Check new messages Leave messages Review old messages Change setup options. Through setup options, subscribers can change many aspects of their voice mail setup by telephone, including: Record and switch between standard and alternate greetings Edit internal greetings Create, edit, list, or delete message groups they own, including changing the group name or list of members Turn call transfer to their extension on or off, including changing the telephone number where calls are transferred Turn call screening on or off (if available) Turn call holding on or off (if available) Change message delivery telephone numbers and schedules Change several personal options, such as security code, recorded name, spelled name, or directory listing. The System Manager can control many of the features a subscriber can change by telephone by adding or removing codes in the subscriber Access field. Quick Keys Subscribers can use quick key sequences to jump ahead in the conversation directly to a particular option. The quick key sequences use the 4, 5, 6, and 7 keys on the keypad. For example, after entering a Personal ID and security code, a subscriber can press 754 to jump directly to adding a message group. By pressing 3 during a yes-and-no question, subscribers hear a help menu that lists the quick key for each option associated with that question.
20 - 18Subscribers Issue 3 EliteMail VMS/EliteMail Limited Quick Option Menus Some subscribers may want to hear special quick option menus in place of the yes-and-no subscriber conversation. To do this, add the M access code to the subscriber Access field. For details on the quick key sequences and how the menu mode conversation works, refer to the EliteMail VMS/EliteMail Limited Voice Mail User Guide #750178-0 and the Quick Option Menus card. Also Refer To: Chapter 2 Call Hold, Transfer, and Screen Chapter 9 Section 1 Message Types on page 9-1 Chapter 9 Section 5 Message Delivery on page 9-9 Chapter 9 Section 7 Message Groups on page 9-18 Chapter 9 Section 9 Message Notification on page 9-29 Chapter 9 Section 10 Message Playback on page 9-31 Chapter 9 Section 11 Message Receipts on page 9-42 Chapter 9 Section 12 Take a Message on page 9-45 Chapter 9 Section 13 Message Waiting Lamps on page 9-54 Chapter 19 Security Codes Chapter 22 System IDs Chapter 23 System Manager The Quick Option Menus card
Reference21 - 1 Switch Setup The voice mail system works with the NEC Electra Elite telephone system (or switch) at the Switch Setup screen. The voice mail system is shipped with predefined parameters for each NEC telephone system, and filling in the fields on the Switch Setup screen usually is as easy as identifying your NEC telephone system. This chapter explains the Switch Setup screen fields and provides guidelines for changing them after installation. For details on how to connect the voice mail system and the NEC Electra Elite telephone system, refer to the Electra Elite System Hardware Manual #750363. For details about the NEC Electra Elite telephone system, read the voice mail system online help, and check the NEC Electra Elite telephone system documentation. SECTION 1 A UTOMATIC S WITCH SETUPTo view Switch Setup screen, sign in to the voice mail system and press -#. Refer to Figure 21-1 Switch Setup Screen Page 1. Press or to view additional pages. Figure 21-1 Switch Setup Screen Page 1 D G 5 ! L 0%)& &) %) E G L# #L ) )% A)% B1 1 ?1F! 23333333333333333333333333333333333333333333333333333333333333333333333333333338 !L )+% && >L 5 %)%) Z; & &) / . & 23333333333333333333333333333333333333333333333333333333333333333333333333333338 FL A), ,& + > ,> ,K 9 CL 0 % 09 55: = +. F KL % : )% ! % : 55 )% F BL + +. >F H333333333333333333333333333333333333333333333333333333333333333333333333333333I
21 - 2Switch Setup Issue 3 EliteMail VMS/EliteMail Limited The Switch Setup screen sets the following information about the NEC Electra Elite telephone system: Call transfer access codes Message waiting lamp activation codes Outdial access code DTMF (touchtone) sensitivity Ring and busy cycle characteristics. The voice mail system is shipped with a Switch Setup Library that includes the parameters predefined for NEC telephone systems. Enter NECX in the Switch field on Switch Setup screen Page 1, then choose the parameters predefined for the NEC Electra Elite telephone system model and software version. The fields on all the Switch Setup pages are filled in automatically. You can change the values for some parameters on the Switch Setup screens manually. SECTION 2 U SE ONLINE SWITCH S ETUP HELPThe voice mail system provides online help for the Switch Setup Screen for the NEC Electra Elite telephone system, and describes each field on each page. View online help for the Switch Setup Screen 1. Sign in to the system and press -# to view Switch Setup screen Page 1. 2. Press to view help for the Switch Setup screen. Refer to Figure 21-2 Switch Setup Help Screen. 3. Press again to view the help file for how to program the NEC Electra Elite telephone system currently selected. 4. Press *, , , or to move through the help file. 5. Press to exit help.
EliteMail VMS/EliteMail LimitedIssue 3 Reference 21 - 3 Figure 21-2 Switch Setup Help Screen 6. Press again to view the help file for how to program the NEC Electra Elite telephone system currently selected. 7. Press *, , , or to move through the help file. 8. Press to exit help. SECTION 3 C HANGE SWITCH S ETUP PARAMETERSIf the default parameters for the NEC Electra Elite telephone system do not work the way you want them to on your telephone system, you may need to change some parameters on the Switch Setup screen. Refer to Figure 21-1 Switch Setup Screen Page 1. The Switch Setup screen includes three pages: Page 1 sets special integration options, dialing codes, touchtone sensitivity, and incoming call timing. Page 2 controls message waiting lamps, dial-out timing, call holding, Live Record, and Constant Message Count. Page 3 sets ring detection and a special parameter for voice detect. % *#F ^ D G ^ ^ 0%)& )A & & )% ) A 5 % 5 )% ^ ^ )) +5% 0 ) - %& % . ) 0 = 0%) . )A . )L ^ ^^ ^ SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS ^ ^ S OEP % 5 A ) A )%& )A . ) S ^ ^ S & ). & 5% + 5 ) - %& % . )L S ^ ^ SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS ^ ^^ ^ 7 ^ ^ .A % ) 5% ) 50 )) 5 ) )A . ) 5&) L ^ ^ O ) PL - %& % . ) 55 . ) )&% A ^ ^ . ) + + 5)0 - % %) % %) 0%)& %J . ) ^ ^ )%L / ) &) ) & &) 5)0 - % + + J L ^ ^^ ^ 5 . &) 5 ) & %& ) . ) 55 ) A ) ^ ^ ) 0%)& )A & A ) )%&. & 5% + 5 )) ^ ^ )A . )L ^ _NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN`
21 - 4Switch Setup Issue 3 EliteMail VMS/EliteMail Limited SECTION 4 S ET INTEGRATION O PTIONSThe Integration Options field on Line 2 of Switch Setup screen Page 1 sets special integration options that control how the voice mail system works with the NEC Electra Elite telephone system, including: Dialtone detection Outdial trigger length for external calls Particular NEC telephone system integrations. You can list more than one integration option in this field, if each integration option code is followed by a single space. The codes are listed in Appendix F Integration Option Codes. SECTION 5 S ET DIALING CODESThe voice mail system must know what codes to dial to access particular features of the NEC Electra Elite telephone system. For more information on these special telephone number characters, refer to Appendix E Special Dialing Characters. Outdial Access To place outside calls (to deliver messages off-site or to activate pagers), the voice mail system must know the outdial access code. The voice mail system dials this code (typically 9) to get an outside line. By default, the voice mail system automatically dials outdial access codes before dialing any message delivery telephone number longer than 5 digits. This causes a problem if Extension # IDs are longer than 5 digits. To disable the outdial access code for a particular telephone number, put , in front of the first digit of the telephone number ( e.g., ,5551234) or change the outdial trigger length. Call Transfer Sequences For the voice mail system to transfer calls, it must know the transfer dialing sequences for the NEC Electra Elite telephone system. It must know how to put a caller on hold, call an internal extension, and connect the caller or return to the caller if the extension is busy or not answered.
EliteMail VMS/EliteMail LimitedIssue 3 Reference 21 - 5 The specific call transfer sequences are: • Initiate The Initiate sequence is dialed by the voice mail system to put an outside caller on hold and ring an internal extension. The &X stands for go on hook then off hook, then dial the extension number. • Recall The Recall sequence is dialed by the voice mail system to return to the outside caller when the internal extension did not answer. • Busy Recall Busy Recall is dialed by the voice mail system to return to a caller on hold when the called extension is busy. It is usually the same as the Recall sequence. • Connect Connect is dialed by the voice mail system to complete the transfer of an outside caller to an internal extension. Typically, it is Q for hang up. SECTION 6 C ONTROL TOUCHTONE S ENSITIVITYWhen the voice mail system is playing and recording messages and prompts, it must recognize real touchtones dialed by the caller while screening out the false touchtones that may occur in human speech. Because of no audible difference between the sound of dialed touchtones and spoken ones, the system can only distinguish between them by length. Dialed touchtones are usually longer than spoken ones, so the voice mail system ignores tones less than a certain length. The voice mail system has the following minimum lengths for touchtones: Prompt Used when the system plays a prompt and expects the caller to enter touchtones. Msg Used when the system plays back a message recorded over the telephone and knows that the caller might enter a touchtone. Record Used when the system records a message and does not expect the caller to enter a touchtone.
21 - 6Switch Setup Issue 3 EliteMail VMS/EliteMail Limited These minimum values, stored on Line 5 of Switch Setup screen Page 1, are specified in hundredths of a second ( e.g., 6 means ignore tones shorter than 6 hundredths of a second or 60 milliseconds). Unless you experience problems with the system failing to recognize touchtones, do not change these values. If you experience this problem, try reducing the prompt DTMF length by one unit at a time until the voice mail system consistently recognizes dialed touchtones. The minimum value is 4 (40 milliseconds). SECTION 7 S ET INCOMING CALL T IMINGThe following fields affect the voice mail system response to an incoming ring signal. There is no need to adjust these values unless the voice mail system fails to answer incoming calls. All timing fields are in hundredths of a second ( e.g., 50 is one-half second). Release on LCR Tells the voice mail system whether or not to assume the caller has hung up when it receives a loop current reversal signal from the NEC Electra Elite telephone system. Answer on Ring Low Tells the voice mail system whether or not to wait through a complete ring on incoming calls before answering. Off-hook Delay Tells the voice mail system how long to wait after answering the telephone before speaking or accepting touchtones. Ring-on Time/Ring-off Time Incoming calls send a ring signal to the voice mail system with a voltage alternating on and off. Line 7 specifies the time (in tenths of a second) of the on and off periods in the ring cycle. Pooled Delay This field is not used with Electra Elite.
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