NEC EliteMail Vms/Elitemail Limited Technician Guide

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 27
Transfer Day? Nite?
Use these fields to turn call transfer on or off for Day Mode and Night
Mode. Refer to Chapter 2 Section 2 Call Transfer on page 2-11 and
Section 3 Screen Calls on page 2-16. 
Call Transfer Type
This unlabeled field, below the 
Nite? field, sets call transfer. Refer to
Chapter 2 Section 2 Call Transfer on page 2-11 and Section 3
Screen Calls on page 2-16 and Chapter 9 Section 12 Take a
Message on page 9-45.
Rings
The number of times the extension should ring if the call transfer is
Await Answer or Wait for Ringback.
Intro
The system plays any recording in the Intro
 field before it transfers a
call. The system does not play the Intro
 if call transfer is turned off.
Holding?
This field is Yes if call holding is used.  Refer to Chapter 2 Section 1
Call Hold on page 2-1.
Transfer Options
Controls how the system transfers calls routed through the
transaction box. Refer to Chapter 2 Section 2 Call Transfer on page
2-11 and Section 3 Screen Calls on page 2-16.
Greeting Day/Nite/Alternate
Controls 3 separate transaction box greetings. The fields display
how many seconds each greeting lasts. 
Active
Tells you which greeting is currently active. D/N
 means the standard
Day or Night greeting is active (depending on current mode). Alt
means the alternate greeting is currently active. 
Action Day/Nite
Tells the system what to do if the caller does not press any
touchtones during the greeting. 
Max-msg
Applies if the Action
 field is Take-msg
. Sets time (maximum 9999
seconds or 2 hours, 46 minutes) an outside caller message can last.  
						

							18 - 28Screens Issue 3 EliteMail VMS/EliteMail Limited
Edits OK?
Applies only if the Action field is Take-msg and controls whether or
not outside callers are asked if they want to add to, listen to, or record
their message again. Refer to Chapter 9 Section 12 Take a Message
on page 9-45.
Send Msg Urgent?
Controls whether or not messages left by outside callers should be
marked urgent. Refer to Chapter 9 Messages.
After Msg
Controls how the system handles the call after recording a message
from the caller. 
One key Dialing
Allows you to program single digits to represent full System IDs for
subscriber Extension # IDs or other boxes.
Interview Boxes
Interview boxes let you program the system to ask callers questions, and
record their answers in a message. Refer to Figure 18-20 Sample
Interview Box.  This screen is described in detail in Interview Boxes.
Figure 18-20   Sample Interview Box
Name
The interview box spelled name.
Interview box of
The interview box owner.
System ID
The interview box unique System ID.















		
 










   


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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 29
Voice name
The interview box recorded name.
Question
The recording for each of the questions in the interview and the
number of seconds the question lasts. You can record up to 20
questions per interview.
Reply
The time in seconds outside callers are allowed to record their reply
to a question.
Send Msg Urgent
Controls whether or not messages left by outside callers should be
marked urgent. Refer to Chapter 9 Messages.
After
Controls how the system handles the call after recording the caller
responses to the interview. 
Public Interview Box
The system is shipped with a Public Interview Box. Refer to Figure 18-21
The Public Interview Box. Messages left in the Public Interview Box are
called public messages that are available to subscribers with public
message access. Usually, the Public Interview Box is used to take
messages from callers when the operator is not available.
The fields on this screen work the same as those on the interview box
screen. Refer to Chapter 14 Public Interview Box and Public Messages
and Chapter 9 Messages.     
Figure 18-21   The Public Interview Box















		
 









 	 
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							18 - 30Screens Issue 3 EliteMail VMS/EliteMail Limited
Voice Detect
You can use voice detect boxes to program the voice mail system to
recognize when an outside caller says Yes or remains silent to answer a
question. Refer to Figure 18-22 Sample Voice Detect Box. This screen is
described in detail in Chapter 25 Voice Detect.
Figure 18-22   Sample Voice Detect Box
Voice detect boxes use the same Transfer®Greeting®Action structure as
transaction boxes. The fields on voice detect screens work the same as on
transaction box screens. However, the bottom of a voice detect screen
includes a Voice Selection section, instead of One key dialing
. The Voice
Selection fields are:
Voice
The System ID callers are routed to if they speak after the voice
detect box greeting.
Silence
The System ID callers are routed to if they remain silent after the
voice detect box greeting.















		
 









 	 
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 31
SECTION 15  
V
OICE PROMPT 
E
DITOR SCREENUse the Voice Prompt Editor Screen to listen to, record, or copy system
prompts. Refer to Figure 18-23 Voice Prompt Editor Screen. The fields on
this screen are described in detail in Chapter 15 Recording Voice Fields.
Press 
 to move forward through the prompt sets.  Press #$%&	-
 to
move backward through the prompt sets.
Figure 18-23   Voice Prompt Editor Screen
Prompt Set
The name of the set of prompts you are viewing. The column on the
left side of the screen displays the number for each prompt. 
Description
Briefly describes the text of each prompt. Editing the description
does not change the recording.
Number
This left column on the screen shows the number for each prompt. 
All Ports Day/Nt
This dual column contains voice fields for prompts played for all
ports, during Day Mode and Night Mode.
Port n Day/Nt
An additional dual column for each system port contains voice fields
for prompts you want the system to play only on that port, and only
during Day Mode or Night Mode.




















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							18 - 32Screens Issue 3 EliteMail VMS/EliteMail Limited
SECTION 16  
S
WITCH SETUP 
S
CREEN PAGE 1Use Page 1 to fill in values automatically for your NEC telephone system.
Refer to Figure 18-24 Switch Setup Screen Page 1. For details on any field
on the Switch Setup Screen, refer to Chapter 21 Switch Setup.    
Figure 18-24   Switch Setup Screen Page 1
Switch
The NEC telephone system.
Description
A brief description of the NEC telephone system model. This field
cannot be edited.
Integration Options
Special parameters that affect how the voice mail system works with
the NEC telephone system.
Outdial Access
The number(s) the voice mail system dials to access an outside line,
such as for message delivery.
Transfer Initiate
The sequence the voice mail system dials to put an outside caller on
hold and ring an extension.
Recall
The sequence the voice mail system dials to return to the outside
caller if an extension does not answer.
Connect
The sequence the voice mail system dials to complete a transfer to
an extension.














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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 33
Busy Recall
The sequence the voice mail system dials to return to the outside
caller if an extension is busy.
TT Prompt/Msg/Record
The minimum time, in hundredths of a second, the voice mail system
expects a touchtone to last. Normally, you should not change the
values in these fields.
Release on LCR?
Controls whether or not the voice mail system assumes the caller
has hung up when it receives a loop current open signal.
Answer on ring low?
Whether or not the voice mail system waits through a complete ring
on incoming calls before answering.
Off-hook delay
How many hundredths of a second, the voice mail system waits after
answering the telephone, before speaking or accepting touchtones. 
Ring-on time / Ring-off time
The time, in tenths of a second, of the on/off periods in an incoming
ring cycle.
Pooled delay
This field is not used with EliteMail VMS/EliteMail Limited. 
SECTION 17  
S
WITCH SETUP 
S
CREEN PAGE 2Use Page 2 to set message waiting lamp codes, dial-out timing, call
holding, Live Record, and Constant Message Count options. Refer to
Figure 18-25 Switch Setup Screen Page 2.   Refer also to Chapter 21
Switch Setup.      
Figure 18-25   Switch Setup Screen Page 2  














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							18 - 34Screens Issue 3 EliteMail VMS/EliteMail Limited
Message Lamp On
The code to turn message waiting lamps on.
Message Lamp Off
The code to turn message waiting lamps off.
Retries
The number of additional times the voice mail system should dial
each message waiting lamp on/off code to verify that it takes effect.
Interval (mins)
The time to wait between dial-out attempts to light the same message
waiting lamp.
Reset All Lamps?
Lets you manually cause the system to light message waiting lamps.
Immediately after you change this field to Yes, the system dials out to
light message waiting lamps for subscribers with messages waiting.
Daily Lamp Reset
The time the system automatically dials out to turn on message
waiting lamps for subscribers with new messages waiting. This
ensures the proper message waiting lamps are on.
Dialout Pause
The time, in hundredths of a second, of a pause in a dialing
sequence.
, = 100. Causes a 1-second pause.
; =
 300. Causes a 3-second pause.
Hookflash
The time, in hundredths of a second, of the connection period in a
dialing sequence.
Dialout DTMF Duration
The time, in hundredths of a second, the voice mail system plays a
touchtone in a dialing sequence. This field is display only.
DTMF Interdigit Delay
The time, in hundredths of a second, between each touchtone the
voice mail system plays in a dialing sequence.
Dialtone Delay
The time, in hundredths of a second, the voice mail system should
wait before dialing after going off hook to place a call. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 35
Max Lines Holding Total
The maximum number of calls allowed to hold at one time on the
entire system. Refer to Chapter 2 Section 1 Call Hold on page 2-1.
Max Lines Holding For Ext
The maximum number of calls allowed to hold at one time for a
particular extension. Refer to Chapter 2 Section 1 Call Hold on page
2-1.
Number Tries Between TT Checks
The number of voice mail system tries to transfer a caller on hold to
an extension, before checking back with the caller. Refer to Chapter
2 Section 1 Call Hold on page 2-1.
Extra Hold Time Between Tries
The time, in tenths of a second, the voice mail system waits between
transfer attempts while an outside caller is on hold. Refer to Chapter
2 Section 1 Call Hold on page 2-1.
Live Record Beep Interval
The time, in seconds, between beeps confirming that a conversation
is being recorded. For details, refer to Chapter 8 Live Record/Live
Monitoring.
Live Record After Transfer
With some NEC telephone systems, controls whether or not to
continue to record a live conversation after the subscriber who
initiated Live Record transfers the call to another extension. For
details, refer to Chapter 8 Live Record/Live Monitoring.
Message Refresh Interval
The time, in seconds, between updates of Constant Message Count
displays. For details, refer to Chapter 9 Section 9 Message
Notification on page 9-29. 
						

							18 - 36Screens Issue 3 EliteMail VMS/EliteMail Limited
SECTION 18  
S
WITCH SETUP 
S
CREEN PAGE 3Use Line 20 through Line 28 on Page 3 to modify ring detection values.
Refer to Figure 18-26 Switch Setup Screen Page 3. The fields on this
screen should be changed only if you are experiencing problems with ring
detection.
Figure 18-26   Switch Setup Screen Page 3
Max time to wait for voice
The field on Line 29 is used for voice detect boxes and voice detect
call holding and controls the time in seconds the system waits for an
outside caller to speak. For details, refer to Chapter 25 Voice Detect
and Chapter 2 Section 1 Call Hold on page 2-1.
Also Refer To:
EliteMail VMS/EliteMail Limited Job Specifications Manual
#750176-1.














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