NEC EliteMail Vms/Elitemail Limited Technician Guide

							Issue 3 EliteMail VMS/EliteMail Limited
6Glossary Message Box Integration
The NEC telephone system can transfer calls directly to an extension
and/or the subscriber voice mailbox when the extension is ring-no-
answer or busy.
Message Delivery
The system calls the subscriber to indicate new messages. The
subscriber must enter a Personal ID to hear the messages.
Message Group
A collection of subscribers and/or guests that receive  a common
message left by a subscriber. Refer to Broadcast distribution, Dispatch
distribution, Private
 group and Open group.
Message Notification
A feature used by the voice mail system to notify a subscriber of new
messages.
Message Waiting Lamp
A light on an extension telephone that is lit when the applicable
subscriber has new messages.
Names
Refer to Spelled name or Voice name.
Night Mode
All times not in Day Mode.
Numeric Directory Assistance
A special directory assistance for callers with touchtone keypads
without letters, or for other special directory assistance applications.
Creates numeric directory assistance with directory groups and
directory menus.
Open Group
All authorized subscribers on the system can send messages to an
open message group. Usually, a subscriber is authorized to leave a
message for any open group. Individual subscribers can be prevented
from creating open groups or leaving open group messages by placing
Y in the Access field on the individual subscriber Personal Directory
page. 
						

							EliteMail VMS/EliteMail Limited Issue 3
Glossary  7 One-Key Dialing
Allows the caller to enter a single touchtone digit instead of a full
System ID during a subscriber or transaction box greeting. This feature
lets you offer callers a menu of choices during a greeting. One-key
dialing options must be programmed individually for each subscriber
and transaction box.
One-Way Message
A message left by an outside caller for a particular subscriber.
Opening Greeting
The greeting the system plays when it first answers a call. The system
opening greeting is stored on Application Screen Page 3.
Option Set
The Transfer and Screening Options control how calls are transferred
to a subscriber. Call transfer options are displayed in the Transfer
section of the Personal Directory pages and include Announce,
Confirm, Introduce, Message Screen, or Screen. Subscribers can
switch between Transfer Options and Screening Options by
telephone.
Outside Callers
Nonsubscribers (customers, clients, and friends who call your
organization.
Owner
The owner is a subscriber or System Manager that controls a
transaction box, voice detect box, interview box, or message group.
The owner of a transaction box or interview box receives the
messages left in the box. A transaction box owner can change the box
greetings by telephone. The owner of a message group can change it
by telephone. If the owner is deleted, all transaction boxes, interview
boxes, and private message groups that the subscriber owned are also
deleted. The subscriber open message groups are reassigned to
•SYSTEM•.
Personal ID
A subscriber uses this number to retrieve messages, leave messages
and perform personal housekeeping (
e.g., changing options or security
codes) by phone. The system supplies a suggested Personal ID based
on the Extension Number ID. In most cases, this is 9 plus the
extension number. 
						

							Issue 3 EliteMail VMS/EliteMail Limited
8Glossary Personal Secretary
Ensures every important call for a subscriber is answered. If the
subscriber is unavailable, callers can be routed to another extension
automatically or can make a menu selection to choose where to route
the call. 
Port
A telephone channel or line coming into the system.
Private Group
A private message group belongs to a single subscriber, called the
group owner. Only the group owner may leave messages for other
group members. Group owners cannot be a member of their private
groups.
Prompt
A recording played at a specific time in the conversation. System
prompts are stored in voice fields on the Voice Prompt Editor Screen.
Public Message
Messages left in the Public Interview Box or the Operator Box are
public messages available to all authorized subscribers. Usually, only
a few people have access to public messages.
Private Group
A private message group belongs to a single subscriber, called the
group owner. Only the group owner may leave messages for other
group members. Other members can hear the group message but
cannot leave a message for the group in return.
Recorded Name
The recorded name of a subscriber, guest, operator or transaction box.
The system plays the recorded names (also called 
voice names) in
prompts that require identification of the source or destination of a
message.
Release
Call transfer when the voice mail system releases a call to the NEC
telephone system. The voice mail system does not track the progress
of the call. 
						

							EliteMail VMS/EliteMail Limited Issue 3
Glossary  9 Screening Options
Call transfer options that the subscriber can turn on and off by
telephone. 
This field may or may not include call screening codes (e.g.,
C, I, M, or S).
Spelled Name
The name or three-character sequence that is displayed in the Name
field of the Personal Directory page, transaction box page, voice detect
box page, or groups page. Callers with letters on their touchtone
keypad can select the person or box by spelling the first three letters of
the name if the system is set up for lettered keypads. The spelled
name should correspond to the recorded name.
Subscriber
This term refers to all enrolled 
users of the voice mail system that have
name, extension number and other information entered in the system.
This term includes regular subscribers (
e.g., company employees) and
System Managers.
Switch
The NEC telephone system.
System ID
A code that uniquely identifies each subscriber, guest, transaction box
and interview box on the system. Subscriber IDs are called Personal
IDs.
System Manager
A subscriber that can access the system and manipulate its features,
including adding and deleting subscribers, guests, or transaction
boxes. A System Manager can promote other subscribers to be
System Managers.
Two-way Message
Possible when both the sender and recipient are identified as enrolled
subscribers or guests on the system. Allows an immediate reply.
Transaction Box
A box with a Transfer
Greeting
Action structure that is programmed
to provide, special call routing, one-key dialing menus, or audiotext
announcements. It is the basic building block of special voice
processing applications. 
						

							Issue 3 EliteMail VMS/EliteMail Limited
10Glossary Voice Detect
A special box that allows callers to say Yes to answer a question.
Voice Field
A field for recording prompts, recorded names, or greetings.
Voice Mail
A general term for messages recorded digitally over the telephone by
one person to communicate with another person or persons.
Voice Name
The recorded name of a subscriber, guest, operator or transaction box.
The system plays the voice names (recorded names) in prompts that
require identification of the source or destination of a message.
Voice Response
Refer to Audiotext.
Wait for Ringback
The system waits for an extension to ring a certain number of times
before transferring the call.