NEC EliteMail Vms/Elitemail Limited Technician Guide

							26 - 6Back Up and Restore Issue 3 EliteMail VMS/EliteMail Limited
The directory exists and does not contain a previous backup
The utility continues the backup.
The utility then displays the EliteMail directory to be backed up and the
local directory used for backup, and asks: Is this correct? (Y/N). 
If N is answered, the utility returns to the directory prompt.
If Y is answered, the system starts transferring EliteMail files to the backup
directory.  EliteMail files and directories to be backed up are designated by
the BRFILES.LST in the remote directory on the support PC.  Press Esc
anytime to abort the backup procedure and return to the Main Menu.
Restore
The utility prompts: Please specify the directory from which to restore the
system.
If a directory is not entered or the technician presses ESC, the Main Menu
is displayed. 
When a directory is entered, one of the following cases occurs:
The directory does not exist
An error message is displayed, and the utility returns to the directory
prompt.
The directory exists but does not contain a previous backup
The utility prompts:  does not appear to contain a valid
system.  Restore from this directory anyway? (Y/N).
If Y is answered, the process continues.  If N is answered, the utility
returns to the directory prompt.
The directory exists and does contain a previous backup
The utility continues the restore process.
The utility then displays the EliteMail directory to be restored and the local
directory used for restore, and asks for confirmation (Y/N). 
If N is answered, the utility returns to the directory prompt.
If Y is answered, the system starts transferring files from the support PC to
EliteMail.  EliteMail files and directories to be restored are designated by
the BRFILES.LST in the remote directory on the support PC.  Press ESC
anytime to abort the restore function and return to the Main Menu. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 26 - 7
Configure
This option allows the technician to define how to communicate with
EliteMail from the support PC.  The configuration must be established prior
to the first EliteMail backup.  Parameters set here must match those set in
the CoSession configuration.
When this option is selected, the utility displays current configuration
settings to the technician and prompts: Would you like to change these
settings? (Y/N).
If N is answered, the utility returns to the Main Menu.
If Y is answered, the utility displays a different parameter screen for each
parameter, explains the parameter, and gives a location to enter the new
value.  Press  	
to retain current settings.
Phonebook entry name
The configuration defined by this utility can be stored in the
CoSession remote telephone book directory to allow the technician
to use the same configuration for backup/restore utility and
CoSession, but because of limitations to the scripting program, the
backup/restore utility cannot browse or edit existing entries in the
phonebook.  Default entry for this field is BACKUP.
Remote working directory
This is the host system directory where the Voice Mail application
resides.  The default is C:\VMAIL and should not be modified for
EliteMail VMS/EliteMail Limited.
Remote telephone number
This defines the telephone number to dial to connect to Voice Mail.
Default for this field is blank.
CoSession login name:
The CoSession login name used by EliteMail.  Default for this field is
blank.
CoSession password
The CoSession password used by EliteMail.  Default for this field is
blank.
Modem type
This defines the modem used by the support PC to connect to
EliteMail.  User must enter the index number of the modem used.
Press 	
to retain current settings.  VPS displays a list of
possible modem index numbers.  Default is 35 - Direct Connect.  
						

							26 - 8Back Up and Restore Issue 3 EliteMail VMS/EliteMail Limited
Baud rate
This defines serial communication speed between the support PC
and EliteMail.  Default (maximum) speed is 19200.
Local COM port
This defines the communication port on the support PC used to
connect to EliteMail.
After all parameters are set, the utility displays new parameters and asks:
would you like to save these settings? (Y/N).
If N is answered, the utility returns to the first configuration screen.
If Y is answered, changes are saved locally and the utility then prompts:
Would you like to add these settings to the CoSession Phone Book? (Y/N).
The utility then processes either answer and returns to the Main Menu.
Exit
The system exits and returns the technician to the DOS prompt.  The
technician can then reboot EliteMail to restore operation. 
						

							ReferenceA - 1
Access Codes 
ANo Setup Options Access
Subscriber cannot change options by telephone. Access codes A and T may be combined to
deny access to all setup options 
except personal greetings.
BNo Receipt Summary
The system does 
not tell the subscriber that messages were received, unless the subscriber
marks a message for explicit return receipt.
CCancel Public Message Notification
The system does not notify the subscriber when a public message is received. A public
message is not addressed to a particular extension. Use this code for subscribers who have
public message access (
i.e., no P access code) but want their message waiting lamp lit only
for messages sent specifically to them.
DDirectory Restriction
Subscriber is excluded from the automatic directory of subscribers.
EAddress Messages by Extension
Subscriber leaves messages by extension number instead of the first three letters of the
recipient last name.
FFirst-Time Enrollment Conversation
Subscribers are enrolled by telephone the next time they call voice mail. The system does
not deliver messages to a subscriber with the F access code.
GCannot Change Greeting
Subscriber cannot change personal greetings.
HReserved for future use.
ILive Monitor On?
Enables Live Monitoring for subscribers.

    Optional upgrade on EliteMail Limited
JAuto Live Monitor
Sets enabled Live Monitoring to Automatic Mode.

    Optional upgrade on EliteMail Limited
KCan Change Call Holding by Telephone
Subscriber can change call holding by telephone.
LLength of Messages Announced
The system announces the length of messages, for example 
“You have 3 new messages
totaling 3 minutes, 20 seconds. Would you like to hear them?” 
						

							A - 2Access Codes Issue 3 EliteMail VMS/EliteMail Limited
MMenu Mode Exclusively
Subscriber hears the system quick option menus for all voice mail features, instead of yes-
and-no conversation. This code cancels the T access code. 
NHands-free Message Retrieval
This code turns on hands-free message retrieval. The system does not ask the subscriber
“Would you like to hear them?” between message sources. This code also turns on softkeys
on an equipped Multiline Terminal.
*     If this code is on, normal conversation mode is enabled.  
      If this code is off, softkey mode is enabled.
ONo Old Messages
Subscriber cannot review old messages.
PNo Public Messages
Subscriber cannot access public messages. Usually, only one or two people at any site need
access to public messages.
QNo Urgent Messages
Subscriber cannot mark messages urgent.
RCannot Redirect Messages
Subscriber cannot redirect messages received.
SCannot Send Messages
Subscriber cannot leave messages for other subscribers, guests, or groups.
TTraditional Conversation
Subscriber hears four basic questions in the following order: Check new messages, Leave
messages, Change greetings, Review old messages. To reach setup options other than
greetings, subscriber can press  
# # after the system asks 
“Would you like to do anything
else?”
.  M cancels this code.
UNo Messages to Subscribers
Subscribers cannot send messages to other subscribers but can leave messages for their
guests and message groups. 
VNo Private Messages
Subscriber cannot mark messages private. Any message the subscriber sends may be
redirected by the recipient.
WNo Future Delivery
Subscriber cannot mark messages for future delivery.
XNo Return Receipt Request
Subscriber cannot mark messages for explicit return receipt or cancel a return receipt
marked automatically by the system.
YNo Messages to Open Groups
Subscriber cannot create open message groups, or leave messages for open message
groups. Subscribers can still create and leave messages for private message groups. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference A - 3
ZAutomatic Return Receipt
The system automatically marks 
every message sent by the subscriber for return receipt
requested. To avoid redundant return receipts and receipt summary announcements, never
use Z without also using access code B. 
						

							ReferenceB - 1
Action Codes 
GGo to System ID
The system routes the call to another System ID. You must
enter a valid System ID directly to the right of the 
GotoID

arrow. (
e.g., 
GotoID
 $PM routes a call to the Public
Interview Box.) Do not create a closed loop of linked System
IDs, in which each ID routes back to the other. 
HHang up
The system immediately hangs up, without saying good-bye. 
OTransfer to Operator
The system routes the call to the Operator.
RRestart 
For systems with only one language, return call to the opening
greeting.
SSay Good-bye
The system says 
“If you need further assistance, press the
pound key now.  Thank you and good-bye,”
 then
hangs up. 
TTake a Message
The system says, 
“If you’d like to leave a message, I’ll record it
now,”
 then takes a message. 
						

							ReferenceC - 1
Call Transfer Options 

AAnnounce
The person who answers the telephone hears a beep before
being connected to the caller. This lets the operator know
exactly when the call is being connected or that a call is an
outside call. 
CConfirm
Before a call is transferred, the person who answers the
telephone can choose whether or not to take the call. If the call
is refused, the system returns to the caller to play the
applicable greeting and take an action (typically take
message). 
DDialtone Detection
The voice mail system checks for dial tone before the call is
transferred. For this transfer option to work, you must also use
the DT integration option. For details, refer to 
Chapter 21
Switch Setup
.
IIntroduce
The person who answers the telephone hears 
“Call for
”
 before being connected to the caller. Use this when
several people share the same telephone. 
MMessage Screen
Callers are asked to record their name. Before the call is
transferred, the person who answers the telephone hears 
“Call
from .”
 If the caller leaves a message
instead, the recorded name is added to the start of the
message. Even if the caller does not leave a message, the
recorded name is still left as a message box message. Do not
use with the 
S call transfer option. 
SScreen
Callers are asked to record their name. Before the call is
transferred, the person who answers the telephone hears 
“Call
from .”
 The recorded name is 
not saved. Do
not use with the 
M call transfer option. 
						

							ReferenceD - 1
Console Shortcut Keys 
These keys jump to a console screen:
	
-/A
pplication Screen
	
-Personal D
irectory Screen
	
-G
roups Screen
	
-T
ransaction Directory Screen
	
-Voice P
rompt Editor Screen
	
-#S
witch Setup Screen
These keys move between pages
 of a particular screen (pages are listed
alphabetically by subscriber, box, or group):

Move to the previous page.

Move to the next page.
12
Displays the first person, box, or group in a directory.
3Displays the last person, box, or group in a directory.
	
-)Jumps to a subscriber, box, or group. When prompted for the name
to jump to, enter the first few characters of the last name, and
press 	
. At the Voice Prompt Editor Screen, you can also
press 	
-) to jump to a prompt number.
These keys move the cursor between fields
 on a page:
4Move cursor one field 
to the right.
#$%&	-4Move cursor one field to 
the left.
*Move cursor to the closest field above.
Move cursor to the closest field below.
	
Move cursor to the next field.
Each key also saves any changes you made to the current field.  Press  if
you do not want to save the changes you made in the current field. 
						

							D - 2Console Shortcut Keys Issue 3 EliteMail VMS/EliteMail Limited
Function Keys

Help Information

Command Popup Menu

5Select Port

6Local connect: on or off

+Previous Screen

9Next Screen

Delete Popup Menu (not available on all screens)

Add Popup Menu or Next Prompt Set (not available on all
screens)

,Record Prompt (active only on voice fields)

0Play Prompt (active only on voice fields)