NEC EliteMail Vms/Elitemail Limited Technician Guide

							5 - 2Guests Issue 3 EliteMail VMS/EliteMail Limited
.
Figure 5-1 Personal Directory for a Guest
SECTION 2 
D
ELETE A GUEST
The system waits for all ports to clear before deleting the guest.
1. At the voice mail system Banner Screen, press 
 to sign in. Enter a
System Manager ID, and press 	
. If asked, enter the System
Manager security code, and press  	
.
2. Press 	
- to view the Personal Directory.  Press 
 or

 (or use the Jump command) to view the guest page.
3. Press 
.
4. Press 	
. The system asks for confirmation.
5. Press  	
. The system deletes the guest after all ports are
cleared.
SECTION 3 
T
HE GUEST 
C
ONVERSATIONTo trade messages with the host subscriber, a guest calls the system and
enters a Personal ID when the system answers. The opening greeting may
not specifically tell guests to enter their Personal IDs, so you should tell
them to enter a Personal ID when they call the system.
When the system recognizes a guest Personal ID, it says:
“, how nice to hear from you!”





















	
 










 	 
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 5 - 3
The system then:
Plays any messages the host left for the guest.
Offers to take a message or reply from the guest or host.
Says good-bye as follows:
“If you’d like to try an extension, you may do so now (pause). See
you later!”
The system conversation with the guest is simple and direct. It keeps
the touchtones that a guest must press to a minimum, yet allows full
two-way messaging between the guest and the host subscriber.
If the guest wants to reach a subscriber other than the host, the
guest must do so as an outside caller, either by pressing the other
subscriber extension number during the good-bye phrase, or by
making a separate call to the system.
SECTION 4 
U
RGENT MESSAGES 
FROM GUESTSGuests can mark messages to their host subscriber for urgent delivery.
Guests cannot access any other special delivery option. To control urgent
message delivery for a guest, use the Send Msg Urgent?
 field on the
guest Personal Directory page.  Set this field to Ye s
 to automatically mark
every message a guest sends as urgent.  Set this field to Ask
 to let the
guest choose if a message is marked urgent.  Set this field to No
 to keep a
guest from marking any message urgent.
Guests and Message Groups
Because a guest can trade messages only with the host subscriber, a
guest can only be a member of the 
private message groups owned by the
host. A guest cannot be a member of any open message group, even if the
group is owned by the host subscriber.
Also refer to:
Chapter 9 Messages
Chapter 11 Opening Greeting
Chapter 20 Subscribers 
						

							Reference6 - 1
Interview Boxes
 
The system can ask callers a series of questions using an interview box. An
interview box may be used to ask for names and addresses, take sales
orders, or take names, problems and telephone numbers in a product support
organization. 
Each interview box is owned by a subscriber. The owner receives all
messages left in the interview box. This chapter describes how to design and
use interview boxes.
SECTION 1  
A
DD INTERVIEW 
B
OXESThe System Manager adds interview boxes individually at the system console.
1. At the voice mail system Banner Screen, press 
 to sign in. Enter a
System Manager ID, and press  	
. If asked, enter the System
Manager security code and press 	
.
2. Press 	
- to jump to the Transaction Directory.
3. Press 
 for Add. The Add Menu is displayed.
4. Press ! to select interview box. 
5. Press 	
 to set the System Manager as the box owner, or press 
to choose a different owner. Enter the owner last name, and press
	
.  Press  until the system displays the owner name, then press
.
6. Enter the interview box System ID, and press 	
.
7. Enter the name of the interview box, and press 	
. You cannot
leave the name blank.
SECTION 2 
S
ET UP AN 
I
NTERVIEW BOXBefore setting up an interview box, you should write the text of the questions.
For each question, decide the number of seconds a caller response can last.
The questions may include introductory statements or other information. You
should also decide how a caller routes to the interview box.  
						

							6 - 2Interview Boxes Issue 3 EliteMail VMS/EliteMail Limited
A caller may route to an interview box in any of these ways:
You can set the Action to route a caller to the interview box System
ID (For example, GotoID$PM) or set the Action to GotoID for a
transaction box, a voice detect box, or the Operator Box. Callers do
not need touchtone telephones.
You can answer a particular port with an interview box. Enter the
interview box System ID on Line 13 of Application screen Page 2.
Callers do not need touchtone telephones. 
You can set up a one-key dialing menu, where the interview box
System ID is assigned to a single key. Caller must have a touchtone
telephone.
The caller can press the interview box System ID. You should include
the System ID in the opening greeting so callers know how to reach
the interview box. Caller must have a touchtone telephone.
The Interview Box Screen
Figure 6-1 Sample Interview Box
System ID
An interview box is accessed through the System ID that is defined
when the box is created. For details, refer to Chapter 22 System IDs.















		
 










   


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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 6 - 3
Voice name
Record a name for the interview box using a local connection. For
details, refer to Chapter 15 Recording Voice Fields. The system
plays the recorded name to the subscriber who owns the box when it
announces that the box has messages. For example:
” has a message for you.”
If you do not record a name, the system plays the box System ID
instead, translating any letters in the System ID to the corresponding
touchtone numbers.
Questions
Record the questions in sequence starting with the first. Questions
may include introductory statements or other information in addition
to actual questions. For details, refer to Chapter 15 Recording Voice
Fields. For the introductory statement say, 
“I’m going to ask several
questions. After each, please reply. First,...”
Reply
After recording each question, enter the maximum reply time, in
seconds, for the caller to answer the question. If the caller stops
speaking before the end of the maximum reply time, the system goes
on to the next question. Set the reply time to zero for any question or
statement that does not require a response from the caller.
The system waits until the caller is finished answering a question
before asking the next question (up to the maximum reply time). The
time that the system pauses after the caller has finished the answer
is determined by the Long ending and Short ending fields on
Figure 18-11 Application Screen Page 6 on page 18-15. If the reply
time is set less than 30 seconds, the system uses the value in the
Short ending field. Otherwise, it uses the value in the Long ending
field. For details, refer to Chapter 9 Messages.
Send Msg Urgent?
This field controls whether or not outside callers are asked to leave
urgent messages in the interview box. If this field is Ye s, every
message from an outside caller is marked urgent. If this field is Ask,
the system asks an outside caller whether or not to mark the
message urgent. If this field is No, outside callers cannot leave
urgent messages. 
						

							6 - 4Interview Boxes Issue 3 EliteMail VMS/EliteMail Limited
After
Select an applicable action to be taken after the interview is
completed. The possible actions are the same as for transaction
boxes, except that T (For Take-msg) is not allowed. The most
common actions after an interview are Say good-bye or Hangup.
The actions allowed are:
GGo to System ID
HHangup 
OTransfer to operator
RRestart 
SSay good-bye 
For details on these codes, refer to Appendix B Action Codes.
Leave Message in an Interview Box
A caller routed to an interview box hears the questions in the order they
are recorded. If the caller does not finish answering a question in the
allotted reply time, the system continues with the next question.
Retrieve Message from Interview Box
All responses to the interview are stored as a single message, with a beep
between each response. The subscriber who owns the interview box does
not hear the original questions when listening to the replies. If a caller did
not answer one of the questions in the sequence, the subscriber hears two
consecutive beeps. 
Only the owner of the interview box receives messages for the box.
Interview box messages are listed in the message stack after transaction
box messages, but before public messages. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 6 - 5
SECTION 3 
D
ELETE AN INTERVIEW 
B
OX 1. Sign in to the system, and press 	
- to jump to the Transaction
Directory.
2. Press 
 or 
 or use the Jump command to display the
correct interview box.
3. Press 
 for the Delete Menu.
4. Press 	
 to select Box
.
5. Press 	
 to confirm.
Delete All Messages from Interview Box
After you hear an interview box message, the message is deleted at the
same schedule as other messages. A System Manager at the console
can, however, delete all messages from a specific interview box. 
1. Sign in to the system and press 	
- to jump to the Transaction
Directory.
2. Press 
 or 
 or use the Jump command to display the
correct interview box.
3. Press 
 for the Delete Menu.
4. Press  to highlight All Messages
.
5. Press 	
 to select Box.
6. Press 	
 to confirm.
Also Refer To:
Chapter 2 Section 2 Call Transfer on page 2-11
Chapter 2 Section 3 Screen Calls on page 2-16
Chapter 9 Section 1 Message Types on page 9-1
Chapter 9 Messages Section 10 Message Playback on page 9-31
Chapter 14 Public Interview Box and Public Messages
Chapter 22 System IDs
Chapter 24 Transaction Boxes
Appendix B Action Codes 
						

							Reference7 - 1
Keypad Maps
 
Telephone manufacturers in many countries have tried to standardize the
location of the letters that appear on a telephone keypad. For example, in the
United States, A, B, and C are always on key 2. However, the location of
letters on the keypad can vary among countries and among different
telephone manufacturers. Many keypads do not show Q and Z, while others
may show them on the 1, 7, 9, or 0 key.
This chapter describes how the voice mail system works with the selected
keypad map. 


NEC recommends using the 
default keypad map installed with the system.
SECTION 1 
K
EYPAD MAPS ON 
THE SYSTEMThe system supports five keypad maps shown on next page. For details on
how to set the system to work with the Numbers Only keypad, refer to Chapter
10 Numeric Access.
The Wildcard Key
Some lettered keypads support a wildcard key. This is an unlettered key that
matches any letter or digit. Subscribers and outside callers can use the
wildcard when they are unsure of a spelling. For example, the Q=7, Z=9
keypad map uses the 1 key as a wildcard. Pressing 7-1-1 matches all names
which begin with P, Q, R, or S because the 7 key maps to P, Q, R, or S, and
the 1 key (the wildcard) maps to any letter.
The numbers-only keypad has a wildcard key that can be used only by
subscribers to locate numbered message groups. For example, press 1-1-1 to
match all numbered message groups in the system.
       
  
						

							7 - 2Keypad Maps Issue 3 EliteMail VMS/EliteMail Limited
Figure 7-1 Keypad Maps
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 7 - 3
SECTION 2 
C
HECK THE KEYPAD 
M
APYou can check the name of the current keypad map in the Keypad field on
Line 56 of Figure 7-2 Application Screen Page 6 Showing Keypad Map.
This field is for display only.  
Figure 7-2 Application Screen Page 6 Showing Keypad Map
When to Change the Keypad Map
The voice mail system uses one keypad map system-wide. The keypad
map is selected during system installation. After installation, there are only
two reasons to change the keypad map:
An organization installing a new NEC telephone system may want to
change its keypad map if the new telephone keypads are different
from the old telephones.
An organization may want to change its keypad map to better match
the keypad of the majority of its outside callers.
Considerations
Before changing the keypad map, consider the following questions.
Do you want to accommodate internal subscribers or outside callers?
Organizations should try to accommodate both internal subscribers
and outside callers. When that is not possible, most organizations
select the keypad map that matches the keypad on their internal
subscriber telephones. 
In some applications, however, you may want to accommodate
outside callers instead of internal subscribers. For example, if you
have an import/export business, you may want to select the keypad
map which best accommodates suppliers or clients, rather than the
internal staff.

















		 	

	




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