NEC EliteMail Vms/Elitemail Limited Technician Guide

							3 - 2Using Remote Maintenance Issue 3 EliteMail VMS/EliteMail Limited
SECTION 3 
A
CCESS REMOTE 
M
AINTENANCE MENUSRemote Maintenance is a terminate-and-stay resident (TSR) program,
meaning it remains loaded in your computer memory while you use DOS
or run other applications.  Press 
	
-

 to access the Remote
Maintenance Main Menu. The Main Menu includes several submenus that
are described below.

You must press Shift key on the 
left side of the keyboard.
To select from the Main Menu or any submenu, either:

Press the function key listed next to the desired selection.

Use the arrow keys to highlight your selection, and press 

.
To return from any submenu to a previous menu, press 
!.  To escape
from a submenu or a selected function, you can also press 
.

When you press 
	

], changes you made are not saved.
SECTION 4 
R
ETURN TO DOSPress 
! to return to DOS from the Remote Maintenance Main Menu
but leave the Remote Maintenance Main Menu accessible.  You may then
run other DOS programs and later press 
	
-

 to return to the Main
Menu.
You do not
 need to reload the remote software with the RR
 command
unless you restart the computer or unload Remote Maintenance using the
SUNLOAD
 command.  For details, refer to Chapter 3 Section 9 Unload
Remote Maintenance from Memory on page 3-5.
SECTION 5 
C
ALL HOST 
C
OMPUTER5.1 Start a Remote Maintenance Session

Use the Call Menu.
  Applicable for technicians working with
multiple host computers and/or different COM settings (
e.g.,
modem or baud rate).

Use Quick Connect.
  Applicable if you have only one host
computer to support or prefer to manually enter the telephone
number. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance3 - 3
5.2 Call a Host Computer from the Call Menu
1. From the Main Menu, press 
 to access the Call Menu.
2. Highlight the Phone Book entry you wish to call.  Use the
arrow keys to move from name to name.
3. Press 
! to start dialing.  A pop-up is displayed, identifying
both the host and the calling parameters in use (
e.g., COM
port and baud rate).  Note the 
Dialing! message displayed at
the bottom of the screen.
4. Wait 5 to 10 seconds for a connection.  The waiting time may
vary based on how busy the host system is.  The host
computer screen should be displayed on your screen.
SECTION 6 
U
SE QUICK CONNECT6.1 Quick Connect Option
Quick Connect speeds use of Remote Maintenance.  This option
uses data from the 
DEFAULT Phone Book Entry, including the
login, password, COM port, and baud rate.  Since most host
systems use the same COM settings, Quick Connect can save you
time.  If you have only one host computer to support, you may even
enter the telephone number in the 
DEFAULT entry.
6.2 Call a Host Computer Using the Quick Connect Option
1. From the Main Menu, press 
! to select 
Quick Connect.
2. At the displayed
 ENTER TELEPHONE NUMBER pop-up,
either:

Specify the telephone number.  Use the applicable
format described in Chapter 2 Install the Remote
Computer Software on page 2-1.

Use the telephone number from the 
DEFAULT Phone
Book Entry. To use this, continue to step 3.
3. Press 
.  A displayed pop-up identifies both the host
and the calling parameters in use. Note the 
Dialing!
message displayed at the bottom of the screen.
4. Wait 5 to 10 seconds for a connection. The wait period may
vary based on how busy the host system is. The host
computer screen should be displayed on your screen. 
						

							3 - 4Using Remote Maintenance Issue 3 EliteMail VMS/EliteMail Limited
SECTION 7 
A
CCESS MENUS 
D
URING CONNECTIONTo access other menus during connection:
1. Press 
	
-

 to access the Remote Maintenance Main Menu
anytime during a connection just as you did to access from DOS.
This allows you to access various functions, such as the File Menu to
transfer the host computer REPLOG file to your computer.  The
program running on the host computer is not affected and operates
normally.
2. When you are finished using the Remote Maintenance menus, press

! from the Main Menu to redisplay the screen from the host
computer and regain control of it.
SECTION 8 
E
ND CONNECTION8.1 Properly Disconnect from a Remote Maintenance
Session
When you have finished a Remote Maintenance session, you must
disconnect properly.  If you do not properly disconnect from the
host computer, the telephone line the host computer used for the
connection is not released.
   
8.2 Disconnect from the Host Computer
1. Press 
	
-

 to display the Main Menu.
2. Press 
$ to select the Hangup
 option.  This ends the
connection and releases the telephone line.
3. Press 
!to return to DOS or make a connection to another
host computer using the Quick Connect
 option.
If you do not disconnect correctly, or accidentally
lose your connection, the host immediately
restarts. This safety feature prevents the host from
being left inaccessible. To avoid disconnecting
anyone currently calling the host system, always
disconnect according to these instructions. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance3 - 5
SECTION 9 
U
NLOAD REMOTE 
M
AINTENANCE FROM 
M
EMORY9.1 Remote Maintenance
Remote Maintenance is a terminate-and-stay resident (TSR)
program. TSR programs remain in the computer memory while you
use DOS or run other applications.  The following procedure
unloads Remote Maintenance only.  It does not unload other TSR
programs.
9.2 Unload Remote Maintenance from the Remote Computer
Memory
1. Verify that you are at the DOS prompt in the directory used by
the Remote Maintenance software, generally C:\REMOTE
.
2. Enter SUNLOAD
, and press 

. 
						

							Console Maintenance4 - 1
Transferring Files
 
SECTION 1 
G
ENERAL 
I
NFORMATIONRemote Maintenance allows you to transfer files from the host computer to the
remote computer, including the call report log file (REPLOG
 file). Related file
transfer features let you change the current directory, view, delete, rename, or
copy files, or print a file from the host computer on a printer attached to the
remote computer.
SECTION 2 
P
REPARE FOR FILE 
T
RANSFERMany functions are available from the Remote Maintenance File submenu.  To
use any file function, press 
	
-

 to access the Main Menu.  From the
Main Menu, press 
 to select the File Menu
 option and the File submenu is
displayed.  The File submenu offers a number of options.  Of the various File
options available, only Transfer
 is dealt with in this guide.
2.1 File Transfer Options
Before transferring files, you may want to set one or more of the
applicable file transfers options below:

File Compression 
Leave File Compression at OFF (default). 

Overwrite Verify
With this option ON (default), you must confirm any file transfer
that replaces an existing file with the transferred file.  If OFF, you
are not asked to confirm before the file transfer.

Overwrite Duplicate Files 
This option reduces unnecessary or accidental duplication of
files. Settings are: ALWAYS replace duplicate files (default),
OLDER (replace when the destination file is older than the
transferred source file), or NEVER replace the destination file. 
						

							4 - 2Transferring Files Issue 3 EliteMail VMS/EliteMail Limited
Set File Transfer Options
1. From the Main Menu, press 
 to select the Files option.
2. Press 
 to select the File Menu expanded menu.
3. Press 
% to select Options.
4. To reset an option at the Options Menu, highlight it, then
press 
 .  Settings toggle between ON and OFF.
Leave the File Compression option OFF (default).
5. Press 
! to save entries and exit to the File Menu.
2.2 The File Menu Screen
Figure 4-1 File Menu Screen lets you transfer files between the
host and remote computers.  You can also use this Screen to copy,
delete, or view files, and make new directories on either the host or
remote computer.
Figure 4-1  File Menu Screen
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							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance4 - 3
File Lists
The File Menu Screen has two separate windows. The left window
lists files and directories on the local computer (where you are).
The right window lists files and directories on the host you are
connected to by modem.  The directory you are in is listed at the
top of each window.  To move between the two windows, press the
left or right arrow key.  The other elements of the File Menu Screen
(from top to bottom of the screen) are:
Status Box
In Figure 4-1 File Menu Screen, Remote and ACTIVE-FSP are
shown at the top left, below the product name and version number.
Remote indicates the Remote Maintenance software is in use.
ACTIVE indicates a connection to a host computer, with -FSP
indicating that the host software is using the Full-Speed Mode
option.
Phone Book ID
When a connection is established, the host name or ID from the
Phone Book is displayed. JOHNSON CORP. is shown in the
example above.  With no connection, DISCONNECTED is shown.
Local/(Arrow)/Host
The left or right arrow centered above the file list windows indicates
the direction that files are transferred.  The left arrow indicates file
transfer from the host to the local computer.
Scroll Bars
When more files than can be displayed at once exist, the scroll
bars (left and center) show you the relative position in the file lists.
Highlight Bar
On this screen, the cursor is displayed as a bar and used for
highlighting various files. The window where the highlight bar is
placed is the active window.
Message Line
Watch the line below Files Selected for prompts/messages. 
						

							4 - 4Transferring Files Issue 3 EliteMail VMS/EliteMail Limited
Functions Line
The bottom of the screen lists the functions available at this
window by function key and abbreviated name.  These may vary
slightly depending on whether the highlight bar is in the local or
host window.
Tagging Files
You can select the files you want to transfer, view, copy, or delete
by tagging (marking) them.  Files can be tagged individually by
using the arrow keys or grouped using the DOS wildcard
characters.
Tag or Untag Files Individually
1. To tag a file, press the arrow keys to highlight the file, then
press 

. 
2. To remove a tag from a file (untag it), highlight it again, and
press 

.
If more than one file is tagged when you issue a
command, the command is performed on all the tagged
files.
Tag or Untag a Group of Files Using DOS Wildcard Characters
Wildcard characters are special characters that can represent any
other valid characters in a filename or extension.  The ? can be any
single character.  For example, ?AT.DOC is all files with AT as the
middle and last character, and DOC as the extension such as
BAT.DOC and CAT.DOC.  The * can be any number of characters
(
e.g., REP*.* is for all files beginning with REP, with any file
extension). 
Refer to Figure 4-2 Expanded File Menu.  You can also use this
menu to tag or untag a group of files using DOS wildcard
characters.  Press 
 to view the expanded File Menu.   
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance4 - 5
Figure 4-2    Expanded File Menu
Tag or untag a group of files:
1. Press right or left arrow to move the highlight bar to the
correct window on the File Menu Screen. 
2. Press 
 to display the expanded File Menu.
3. Press 
! to Tag File
(s
) or press 
 to Untag File
(s
). 
4. Enter the name of the file or files, using the wildcard
characters (*
 or ?
) and press 

.
SECTION 3 
T
RANSFER FILES 
B
ETWEEN HOST AND 
R
EMOTE COMPUTERS3.1 Files You May Transfer
You may transfer files from one host computer to the remote
computer during a Remote Maintenance connection. Transferred
files are copied to the remote computer; files on the host computer
are not erased.  
3.2 Transfer Files
1. From the Main Menu, press 



 
 to select the Files
 option.
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							4 - 6Transferring Files Issue 3 EliteMail VMS/EliteMail Limited
2. To move between windows, press 
& to move the highlight
bar to the right window or press 
 to move to the left
window.
Placement of the highlight bar designates which window is
active. The active window is the source from which files
transfer.  The other window is automatically the destination.
3. To move through the directory list(s), use the following keys: 
4. To change directories, perform either procedure below:

Move the highlight bar to the directory name, current
directory (.), or parent directory (..). Then press 


to list the files in that directory.

Press 
 to display the File Menu expanded menu.
Press 
 to select Change Drive/Directory.  At a
dialog box, indicate the drive, directory, and any
subdirectories.  Press  

 to list.
Key Movement in the List

&Move to right-hand list

Move to left-hand list

(Up one file

)Down one file

* Up one screen page

Down one screen page

+,Top of list

-Bottom of list
Do not transfer or view the voice mail system
database files (AV*.*), executable files (*.EXE)
or the current day REPLOG file while the voice
mail software is running on the host computer.
The host computer must be at the DOS prompt
before you can transfer these files.