NEC EliteMail Vms/Elitemail Limited Technician Guide

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 17
DOS Surrender Daily/Weekly/Monthly
Lets you program the system to exit to DOS automatically to back up
the system, run utility programs, or run reports. For details, refer to
Chapter 26 Back Up and Restore.
Startup
Lets you program special options that take effect when you start the
voice mail system.
Error Notices to
Sets who receives a voice message if certain system errors occur.
For details, refer to Chapter 9 Messages.
ID for Alpha Directory
The System ID for the automatic directory. Refer to Chapter 3
Directory Assistance.
Auto Xfer?
When only one name matches the three letters a caller enters in the
automatic directory, the system automatically transfers the caller to
the subscriber extension. Refer to Chapter 3 Directory Assistance.
ID for Num Groups
For subscribers who leave messages by number, this is the System
ID to press before leaving a message for a message group. Refer to
Chapter 9 Section 7 Message Groups on page 9-18.
Fax ID
The System ID for the fax box. For details, refer to Chapter 4 Faxes
and the Public Fax Box and Chapter 22 System IDs.
Voice Name
The fax box recorded name.
Transfer?
Controls whether or not and how calls are transferred to the fax
machine telephone extension.
Call Transfer Type
This unlabeled field, below the Transfer? field, is used to set the way
the voice mail system transfers calls to the Public Fax Box.
Holding?
Controls whether callers can hold for the fax machine if the fax
extension is busy. 
						

							18 - 18Screens Issue 3 EliteMail VMS/EliteMail Limited
Alt Action
Sets the action the system takes if the fax extension does not
answer, or is busy (and call holding is not allowed).
Announce
Controls whether or not the system sends a public message when it
delivers a fax to the fax machine, and whether or not the system asks
an outside caller to record a message describing the fax.
SECTION 9 
P
ERSONAL DIRECTORY 
S
CREENThe Personal Directory Screen contains one page for each subscriber,
guest and System Manager enrolled in the system. Refer to Figure 18-12
Personal Directory Screen. Use this screen to customize transfer,
screening, holding, message box and delivery options for individual
subscribers. The directory can be sorted by subscriber last name or
Extension # ID.
Figure 18-12   Personal Directory Screen
Personal ID
The subscriber unique Personal ID. If SC is displayed a few spaces
after the Personal ID, the subscriber has set a security code.
Extension # ID
The touchtone numbers a caller presses to reach a subscriber.
Hold/Archive Msgs
This dual field defines how long the system saves the subscriber old
and archived messages. The hold time or the archive time can be set
to up to 99 days. However, to conserve disk space, you should set it
for 7 days or less.





















	
 










 	 
    
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 19
Access
Uses one-letter codes to turn on or turn off specific system features. 
New Msgs / Total
The number of new messages waiting, and the time in minutes and
seconds the messages last. The total number of messages includes
new messages and old messages.
Transfer?
Controls whether or not calls are transferred to the subscriber
extension. If call transfer is turned on, the field also specifies the
telephone number or extension calls are transferred to. 
Call Transfer Type
This unlabeled field, below the Transfer? field, sets the way the
voice mail system transfers calls to subscribers. For details on the
call transfer types, refer to Chapter 2 Section 2 Call Transfer on page
2-11 and Section 3 Screen Calls on page 2-16.
Rings
The number of extension rings before a caller is transferred to the
voice mailbox. Applies only if call transfer is Wait-Ring or
Await-Ans.
Screening?
Controls whether Transfer Options or Screening Options are
currently active for the subscriber. If Ye s, the subscriber Screening
Options are active. For details, refer to Chapter 2 Section 2 Call
Transfer on page 2-11 and Section 3 Screen Calls on page 2-16.
Holding?
Controls call holding. For details, refer to Chapter 2  Section 1 Call
Hold on page 2-1.
Greeting
Contains voice fields for the subscriber standard, internal, and
alternate personal greetings. For details, refer to Chapter 20
Subscribers. You can display additional information about greetings
by displaying the expanded transfer options.  Refer to Chapter 20
Subscribers Section 5 Expanded Transfer Options Window on page
20-7.
Action
Defines system action after playing the subscriber greeting. 
						

							18 - 20Screens Issue 3 EliteMail VMS/EliteMail Limited
Max-msg
Sets the time in seconds (Maximum 9999) messages from outside
callers can last. This field applies only if the Action field is
Take-msg. Refer to Chapter 9 Section 12 Take a Message on page
9-45.

Edits OK?
Controls whether or not outside callers are asked if they want to add
to, listen to, or record their message again. This field applies only if
the 
Action field is Take-msg. For details, refer to Chapter 9 Section 12
Take a Message on page 9-45.
Lamp # / Activate Lamps?
Controls message waiting lamps for the subscriber. For details, refer
to Chapter 9 Section 13 Message Waiting Lamps on page 9-54.
On Now?
Tells you whether or not the voice mail system thinks the subscriber
message waiting lamp is on now.
#1 - #4
Lines 1 through 4 in the lower part of the screen each set a message
delivery telephone number, schedule, and delivery method for up to 4
telephone numbers. Refer to Chapter 9 Section 5 Message Delivery
on page 9-9.
SECTION 10  
A
CCESS CODE 
O
PTIONSPress 	
-, then press  	
 to view a help screen for selecting access
codes.   Press , #$%&	-,*, ,[, or   to highlight the checkbox
to the left of a code description.  Press #
( to add or remove a code.
Refer to Chapter 20 Subscribers Section 5 Expanded Transfer Options
Window on page 20-7 for a description of each code.
Figure 18-13   Access Code Options Window





















	
 










 	 
  	 
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 21
SECTION 11  
E
XPANDED TRANSFER 
O
PTIONSPress 	
-, then press , and press 	
 to display additional call
transfer options for a subscriber. Refer to Figure 18-14 Personal Directory
Screen with Expanded Transfer Options.    
Figure 18-14   Personal Directory Screen with Expanded Transfer Options
Transfer / Screening Options
Control how calls are transferred to a subscriber extension. Refer to
Chapter 2 Section 2 Call Transfer on page 2-11 and Section 3
Screen Calls on page 2-16.
Std / Int / Alt
Voice fields for the standard, internal and alternate greetings.
Active
Tells you which greeting is active: standard (STD
) or alternate (ALT
).
If the standard greeting is active and an internal greeting is recorded
and set to Yes
, the internal greeting is played for internal callers. For
details, refer to Chapter 20 Subscribers.
Int
Indicates whether or not the internal greeting is on (Ye s
) or off (No
).
If Ye s
, if an internal greeting is recorded, and if the standard greeting
is active, then the internal greeting is played for internal callers. For
details, refer to Chapter 20 Subscribers.
Send Msg Urgent?
Controls whether or not outside callers are allowed to leave urgent
messages for the subscriber. Refer to Chapter 9 Messages.





















	
 










 	 
  	 
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							18 - 22Screens Issue 3 EliteMail VMS/EliteMail Limited
After Msg
Defines action the system takes after recording a message for this
subscriber from an outside caller. Refer to Chapter 9 Section 12 Take
a Message on page 9-45.
SECTION 12  
G
UESTSThe system also allows subscribers to host guests on the system. Guests
are greeted by name and can exchange messages with their host
subscriber. They have limited system privileges. The Personal Directory
includes a page for each guest in the system. Refer to Figure 18-15
Personal Directory Page for a Guest The fields on a guest page control the
same features as on a subscriber page.  Refer to Chapter 5 Guests.   
Figure 18-15   Personal Directory Page for a Guest





















	
 










 	 
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 23
SECTION 13  
G
ROUPS SCREENUse the Groups Screen to set up message groups, directory groups, and
directory menus. 
Message Group
Use a message group to send the same message to several subscribers
at once. Refer to Figure 18-16 A Message Group For details, refer to
Chapter 9  Section 7 Message Groups on page 9-18.
Figure 18-16   A Message Group
Name
The message group spelled name or group number.
Voice
The message group recorded name.
Open Group of or Private Group of
The name of the message group owner.
Dispatch
When Ye s
, the first person in the group who listens to a message is
the only person who receives it. 
Member name
Lists the last and first names of each message group member in
alphabetical order.
Last contacted
Shows the date and time a group member last listened to a group
message.

































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							18 - 24Screens Issue 3 EliteMail VMS/EliteMail Limited
Directory Group
Lets you create numeric directory assistance. Refer to Figure 18-17 A
Directory Group. The fields on this screen are described in detail in
Chapter 3 Directory Assistance.  
    
Figure 18-17   A Directory Group
Name
The directory group name.
DIRECTORY group of •SYSTEM•
The directory group owner (always •SYSTEM•)
.
Directory ID
The directory group System ID.
Voice
The directory group recorded name.
Member name / Voice / Ext # ID
The members of the directory group are listed in alphabetical order in
this column, along with their recorded name and Extension # ID.

































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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 25
Directory Menu
A one-key dialing menu for numeric directory assistance. Refer to Figure
18-18 A Directory Menu. For details, refer to Chapter 3 Directory
Assistance.
Figure 18-18  A Directory Menu
Name
The directory menu name.
DIRECTORY Menu of •SYSTEM•
The directory menu owner (always
 •SYSTEM•).
Directory ID
The directory menu System ID.
Voice
The directory menu recorded name.
Key
Numbers 1~8 indicate a touchtone choice on the directory menu. 
Directory Name
Lists one-key dialing choices on the directory menu.
Type
Whether the menu choice is a directory group or a directory menu.
Voice
Each menu choice recorded name.
Dir ID
Each menu choice System ID, if applicable.

































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							18 - 26Screens Issue 3 EliteMail VMS/EliteMail Limited
SECTION 14  
T
RANSACTION 
D
IRECTORY SCREENUse the Transaction Directory to create transaction boxes and interview
boxes that are the building blocks for special applications using special call
routing, audiotext, information menus, directories, and interviews. You can
also set up special voice detect applications for callers who want to speak
their answers, instead of pressing touchtones.
Each transaction box, interview box, and voice detect box in the system
has  one page in the Transaction Directory. The Transaction Directory can
be sorted by box name or System ID. The fields on these screens are
described in detail in Chapter 24 Transaction Boxes, Chapter 6 Interview
Boxes, Chapter 14 Public Interview Box and Public Messages, and
Chapter 25 Voice Detect.
Transaction Boxes
Transaction boxes let you set up special call routing and audiotext
applications. Refer to Figure 18-19 Transaction Box Screen.   
Figure 18-19   Transaction Box Screen
Name
The transaction box spelled name.
Transaction box of
The transaction box owner.
Voice name
The transaction box recorded name.
Schedule #
Schedule the box follows (1, 2, 3 or 4). If blank, the transaction box
follows the schedule for the port the call came in on. For details, refer
to Chapter 17 Schedules.















		
 










 	 
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