NEC EliteMail Vms/Elitemail Limited Technician Guide

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 21 - 9
SECTION 12  
C
ONTROL LIVE 
R
ECORDThese fields control Live Record at your site.  Refer to Figure 21-4 Live
Record Fields.    
Figure 21-4   Live Record Fields
Live Record beep interval
Many locales require telephone systems to issue a beep
 during
conversations being recorded. This field allows you to set an interval
(in seconds, from 0 to 65) for a beep sound to confirm that the
conversation is being recorded. When this field is 0
, no beep is
issued.
Live Record after transfer
This setting determines whether or not the system continues to
record a live conversation after the subscriber
 who initiated Live
Record transfers the call to another extension.
When No
, transferring to another extension ends the recording
session.   














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							Elite M ail  VM S/E lite M ail Li mit e d  Issue  3
R efe re n ce   21 -  11
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							Reference22 - 1
System IDs
 


System IDs are crucial to proper system operation. They route calls to the
proper extensions and mailboxes and can be used to link boxes for advanced
call routing and audiotext features. 
Each subscriber, guest, interview box, transaction box, voice detect box,
directory group, or directory menu, is identified by a unique System ID. The
system also uses a unique System ID for automatic directory assistance and
sending messages to numbered groups.
SECTION 1 
E
XAMPLES OF 
S
YSTEM IDSSystem IDs include several types. Refer to Figure 22-1 System IDs and the
Screens Where they Reside.
Figure 22-1   System IDs and the Screens Where they Reside 
ID IDENTIFIES SCREEN LOCATION
Personal ID Subscribers and 
GuestsPersonal Directory Screen
Extension # ID A subscriber 
mailbox. (Callers 
dial this number to 
reach the
subscriber.)Personal Directory Screen
Box IDs Transaction
Boxes
Interview Boxes
Voice Detect
BoxesTransaction Directory Screen
Operator Box Application Screen Page 3
Auto Directory 
AssistanceApplication Screen Page 6
ID for Alpha Directory
Directory  IDs Numeric Directory 
Assistance
 (directory groups 
and menus)Groups Screen
Special 
System ID for 
Numbered 
GroupsSubscribers 
leaving messages 
for message 
groups by numberApplication Screen Page 6
ID for Num Groups 
						

							22 - 2System IDs Issue 3 EliteMail VMS/EliteMail Limited
Extension # IDs
The caller dials An Extension # ID to reach a subscriber. Think of it as
the address of the subscriber voice mailbox on the system.
Usually an Extension # ID matches a subscriber actual telephone
extension number. However, this may not always be the case. Two
subscribers who share the same telephone extension have different
Extension # IDs on the voice mail system.
Personal IDs
A Personal ID identifies the caller to the system. The system
identifies subscribers and guests through their Personal ID. A
subscriber Personal ID is often created by adding 9 at the front of the
subscriber Extension # ID, but other Personal ID conventions may be
used.
When subscribers call the system and enter a Personal ID, they can
listen to messages, leave two-way messages for their guests and
other subscribers, or change their setup options. 
When guests call and enter a Personal ID, they can trade two-way
messages only with their host subscriber.
Box IDs
This is similar to an Extension # ID, but it identifies a transaction box,
interview box, or voice detect box, rather than a subscriber. A Box ID
is also used to reach the Operator Box. For all these boxes, this ID is
labeled System ID. Callers can dial Box IDs like any other Extension
# ID to reach a particular box. The system may also use Box IDs for
automatic routing of calls and in one key dialing menus.
The Operator Box ID is set on Application Screen Page 3. The
default Operator Box ID is 0.
Directory IDs
Callers press a Directory ID to hear directory assistance and find a
subscriber extension number. Some organizations use the automatic
directory that allows callers to find a subscriber Extension # ID by
spelling the first three letters of the subscriber last name on the
touchtone keypad. The default Directory ID for automatic directory
assistance is 555.
For organizations with callers that have only numbers on their
touchtone keypads, you can set up numeric directory assistance,
using directory groups and directory menus. Each directory group
and directory menu can have its own Directory ID. As an example of
how this can work, the system is shipped with an example of numeric
directory assistance that uses the System ID $411. To try the
numeric directory assistance example, change the System ID to an
ID you can dial. For details, refer to Chapter 3 Directory Assistance. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 22 - 3
SECTION 2 
S
PECIAL SYSTEM ID 
FOR NUMBERED 
G
ROUPSYou may allow subscribers to leave messages for message groups by
pressing numbers to identify the group, instead of spelling the group
name. To allow subscribers to do this, you enter a special System ID in the
ID for Num Groups
 field on Application Screen Page 6, and start each
group name with three digits (
e.g., 234 Sales Department
). 
To send a message to a message group by number, a subscriber first
presses a special System ID for numbered groups, then the group
number. Because the numbers used for message groups may duplicate
other System IDs, the system uses the special System ID for numbered
groups to indicate when a subscriber is going to press a message group
number. 
SECTION 3 
R
ULES FOR SYSTEM 
ID
SCallers enter System IDs from a touchtone telephone to tell the voice mail
system how to route the call or to identify themselves to the system. Each
System ID may have up to 10 digits. Most important, each System ID
must be unique
. No two entities in the system can have the same System
ID.
A System ID is usually entered and displayed as numbers on-screen.
However, it can also be shown as letters or even include $
. When $
 is
used, the System ID cannot be dialed from a telephone. This lets you hide
System IDs from direct telephone access.
For systems using a lettered keypad map, the system translates letters in
a System ID into the corresponding numbers on the telephone keypad. For
example, on some keypads, touchtone 2 is associated with the letter A, B,
or C. 
If the system uses a lettered keypad map, remember that the touchtone
numbers make a System ID unique, not the corresponding letters. For
example, on the Q=7, Z=9 keypad map, the System ID 
SANDY is identical
to the System 
RANDY, because each ID translates to the System ID
72639. Similarly, the System ID AAA is identical to BBB, because both
translate to 222 in touchtones. 
						

							22 - 4System IDs Issue 3 EliteMail VMS/EliteMail Limited
SECTION 4 
H
OW THE SYSTEM 
L
ISTENS FOR IDSWhen the system asks a subscriber a question, it listens for touchtones
that indicate the subscriber answer, usually 1 for yes, 2 for no, or a quick
option menu choice. When the system asks for an extension number, it is
listening for a System ID. At other times when the system speaks, it is also
listening for System IDs. 
The system listens for System IDs digit-by-digit. When a caller enters an
ID, the system examines the first touchtone to see if it alone is a valid
System ID. If not, the system adds the second touchtone, then checks if
the combination matches a valid two-digit ID. If the system still does not
find a valid ID, it adds the third touchtone, then checks if the combination
matches a valid three-digit ID. This process repeats for every touchtone,
until the touchtones match a System ID or until there are no more
touchtones to check.
Figure 22-2   How the System Listens for IDs
When the system matches a valid System ID, it takes the applicable
action. If it matches a Personal ID, the system starts playing the subscriber
conversation to allow the subscriber or guest to check messages. If it
matches an Extension # ID or Box ID, the system follows the
Transfer®Greeting®Action sequence that is programmed for the
subscriber or transaction box, with that ID. Typically, this involves
transferring a call to a particular telephone extension or taking a message
if the line is busy or goes unanswered.
Touchtones entered: 76543
THE SYSTEM DETERMINES:
Does 7 match a System ID?    NO
Does 76 match a System ID?    NO
Does 765 match a System ID?    NO
Does 7654 match a System ID?    YES
The System Routes the Call to Extension # ID 7654 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 22 - 5
Conflicting IDs
The system method of listening for System IDs provides quick responses
from the system, but it has an important impact: it limits the number of
unique System IDs. Because the system acts as soon as it hears a valid
System ID, it is impossible to have a long ID that begins with digits that
match a shorter ID. For example, you cannot have both 234 and 2345 as
System IDs, because as soon as the system hears the touchtones 234, it
matches a valid System ID. Immediately, the system responds and directs
the call accordingly. The system would never identify the ID 2345.
The system gives you an error message if you try to add a System ID that
conflicts with an ID already created. For example, if the ID 234 is already
stored as a valid System ID, you would not be able to add the System ID
23 or 2345, because each conflicts with the existing ID 234. You could,
however, add the System IDs 233, 235, or 24.


To avoid confusion, you should use IDs that all contain the same number of
digits. This also maximizes the total number of IDs available.
Bad IDs
If a sequence of touchtones does not match a valid System ID, the system
waits up to three seconds to see if any more touchtones are pressed. If
not, the system responds:
“I’m sorry, I did not hear your selection. Please re-enter your selection
now.”
If a caller does not enter a valid Personal ID or Extension # ID after several
tries, the system can either disconnect the caller or route the caller to a
need help System ID, such as the System Operator Box (System ID 0).
You control this feature on Application screen Page 6. Line 53 has two
fields, Max ID attempts and Bad ID Goto. Enter the number of times a
caller may try to enter a valid Personal ID in the Max ID attempts field.
The default is 4 tries. Enter the System ID that callers who need help
should reach in the Bad ID Goto field.
If you leave the Bad ID Goto field blank, callers who do not enter a valid
System ID in the maximum number of tries allowed are disconnected. 
						

							22 - 6System IDs Issue 3 EliteMail VMS/EliteMail Limited
SECTION 5 
U
SE INTERNAL IDSWhen you want to prevent callers from dialing a subscriber or transaction
box, assign a System ID that contains the $
 that cannot be dialed from a
touchtone keypad. These are called internal IDs or hidden IDs.
Internal IDs can still be used in the system automatic call routing features,
but cannot be dialed by callers directly.
The most common use of internal System IDs is for linking voice detect
boxes, transaction boxes, or interview boxes with the GotoID
 action. 
The system comes with a Public Interview Box with a System ID of $PM.
This ID is used because a caller never dials the Public Interview Box
directly. A caller is routed to the Public Interview Box automatically only
when the operator is not available, or when a caller does not press any
touchtones when calling after hours.
SECTION 6 
P
LAN SYSTEM IDSEstimate what kind and how many System IDs you need, then design an
easy-to-remember numbering system that best meets these needs.
The number of System IDs determines how many digits you should have
in your IDs. The table estimates how many unique IDs are available for a
particular ID numbering plan. Allow plenty of spare System IDs for future
growth. Remember, System IDs are assigned not only to subscribers, but
also to all transaction boxes, interview boxes, and subscriber guests.     
ID DIGITS UNIQUE IDS
19
290
3900
4 9,000
590,000
6900,000
7 9,000,000
8 90,000,000
9 900,000,000
10 9,000,000,000
Assumes Operator Box ID = 0 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 22 - 7
Ranges of System IDs
You may want to assign particular ranges of IDs to a particular purpose.
You could reserve System IDs 10 through 19 for menus (transaction
boxes) that can be accessed by outside callers, IDs 200 to 399 for
Extension # IDs for subscribers, IDs 9200 to 9399 for subscriber Personal
IDs (9 + Extension # ID), and IDs 7200-7399 for guest Personal IDs. You
could also assign additional System IDs beginning with $ for internal IDs
for opening greeting boxes, or on transaction boxes that handle special
call routing applications.
Operator Box ID
The default System ID for the Operator Box is 0 (Application Screen Page
3). This precludes any other System ID beginning with 0. 
Special System ID for Numbered Groups
If you allow subscribers to leave messages for message groups by
pressing numbers to identify the group, you must enter a special System
ID in the ID for Num Groups field on the Application screen Page 6, and
start each group name with three digits (
e.g., 234 Sales Department). 
For this special System ID for numbered groups, you should choose a
number that is easy for subscribers to enter. While you should try to use a
short number, keep in mind that a short number prevents you from using
some System IDs. For example, using 14 prevents you from using any
other System IDs that start with 14, such as 140-149 and 1400-1499. 
Match Extension # IDs with Extension Numbers
You could simplify the application if you make subscriber Extension # IDs
match the subscriber actual telephone extension number, but you should
first assess how this affects your overall ID plan.
Consider this extreme case. If you had a company operator at extension 0
and nine subscribers with telephone extension lines already numbered
1~9, you could assign Extension # IDs 1~9 to these subscribers to match
the actual telephone extensions. But then you could not assign any more
System IDs. If you had guests or new employees to add to the system, you
would need a completely new ID numbering plan. However, you could
assign Extension # IDs as 10 through 19. This allows you to add many
more System IDs starting with the digits 2 through 9.