NEC EliteMail Vms/Elitemail Limited Technician Guide

							16 - 8Reports Issue 3 EliteMail VMS/EliteMail Limited
Directory Group List
This report shows all the directory groups and directory menus in the
system. Refer to Figure 16-11 Directory Group List.  
Figure 16-11 Directory Group List
SECTION 4 
B
USY PORTS REPORTThis report shows the total number of times all or selected ports were
busy. It also shows the average percentage of time the ports were busy
during a specific time period. You can run the report for all ports on the
system, or for a selected group of ports. 
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 9
SECTION 5 
C
ALL LOGThis report (called REPLOG) records all calls the voice mail system
answers, dials, or transfers. You can run it for the system, or for an
individual subscriber or System ID, and the system creates an ASCII file
called REPLOG.PRN that you can import into most database and
spreadsheet programs for further analysis. Refer to Figure 16-13 Call Log. 
The REPLOG.PRN file contains a record of each call placed to the
system. Each record is divided into fields of data, separated by commas.
Refer to Figure 16-14 Call Log Data Fields. Each call record in the
REPLOG.PRN file is 82 characters long, including the commas between
data fields and two control characters (Return and Line feed) ending each
record. Text fields are surrounded by quotation marks. Numeric fields are
not.
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							16 - 10Reports Issue 3 EliteMail VMS/EliteMail Limited
Figure 16-14   Call Log Data Fields
FIELD LENGTH DESCRIPTION
Port 2 Voice mail answering port answering this call.
Date 10 Date of call: YYMMDD format.
Time 10 Time of call: HH:MM:SS format.
Call Length 4 Duration in seconds
Origin 3 A   – Answered incoming call/collision 
C   – Continued (call restarted)
D   – Dialed out
Call Type 8 Possible values include:
Owner – Call from subscriber
Guest – Call from guest 
Int Box – Call for interview box
Tran Box – Call for transaction box
Msgbox – Call for message box
Public–Public call
Xfer op – Transfer to operator
Xfer ID – Operator ID transfer
Remote – Network call
Restart – Voice mail software restarted
Shutdown – Voice mail software stopped
 – VMS placed call with no contact or dialed
out to light message waiting lamp
Failure – System failure, fail codes in next three fields
Complete – Call completed
Transfer – Caller transferred
Call Status 10 Possible values:
Busy
Complete
No answer
No connect
Intercept
Incomplete
No ID
No msg
Error
Bad ID
Bad SC
Locked
System ID 12 ID of caller (blank for outside caller)
Name 9 Name of subscriber, guest or box. For outside caller,
the telephone number where the caller is transferred is
displayed. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 11
SECTION 6 
E
RROR LOGThis report lists system errors, including the error code, the port on which
the error occurred, and the date and time the error occurred. Use this
report to identify system problems. Write down the error code and contact
Technical Support. 
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							16 - 12Reports Issue 3 EliteMail VMS/EliteMail Limited
Access the Reports Menu
1. At the voice mail system Banner Screen, press 
 to sign in. Enter a
System Manager ID, and press 	
. If asked, enter the System
Manager security code, and press  	
.
2. From any system screen, press 
. The Command Menu appears.
3. Press 8 for Reports. The Reports Menu appears.
Run a Usage Report
1. At the Reports Menu, verify that
 Usage reports is highlighted, and
press 	
.
2. To run report for the entire system, press 	
.
3. To run the report for an individual guest, subscriber, extension or
System ID, press . 
4. For a guest or a subscriber, enter the last name, and press 	
.
For a System ID, enter the ID, and press 	
. 
5. When the system asks for confirmation, press 	
.
6. Enter the start date for the report, and press  	
. (
e.g., enter
9-Sep for September 9th.)
7. Enter the end date for the report, and press 	
.
8. Press  to highlight either Graph of usage or Table of usage, and
press 	
.
Run a Directory Report
1. At the Reports Menu, press  to highlight Directory reports,
 and
press 	
.
2. Press  to highlight
 Subscriber Report, or
 Extension List, and
press 	
.
Run a Group report:
1. At the Reports Menu, press  to highlight
 Directory reports, and
press 	
.
2. Press  to highlight
 Group Reports, and press 	
.
3. Press  to highlight
 List of Message Groups,
 Members in a
Group, or
 Groups including Person, and press 	
. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 13
4. If running a List of Message Groups report, answer the yes-and-no
questions to list:
All groups in the system
Open groups in the system
The groups owned by a particular subscriber.
5. If running a Members in Group report, enter the group name, and
press 	
.  Press 	
 to confirm.
6. If running a Groups Including Person report, enter the subscriber
or guest last name, and press 	
.  Press 	
 to confirm.
Run the Busy Ports or Error Log Report
1. At the Reports Menu, press  to highlight the name of the report,
and press 	
.
2. Enter the start date for the report, and press 	
. (
e.g., enter
9-Sep for September 9th.)
3. Enter the end date for the report, and press 	
.
4. If you are running the Busy Ports report, specify the port numbers to
include, separated by commas (
e.g., 1, 2, 3), or enter a range of port
numbers separated by a hyphen (1-4). To run the report for all voice
mail system ports, press  	
.
Run the Call Log
1. At the Reports Menu, press  to highlight, and press 	
.
2. To run the report for the entire system, press 	
.
3. To run the report for an individual guest, subscriber, Extension # ID,
or System ID, press . 
4. For a guest or a subscriber, enter the last name, and press 	
.
Or, for a System ID, enter the ID, and press 	
. 
5. When the system asks for confirmation, press 	
.
6. Enter the start date for the report, and press 	
. (
e.g., enter
9-Sep for September 9th.)
7. Enter the end date for the report, and press 	
. 
						

							16 - 14Reports Issue 3 EliteMail VMS/EliteMail Limited
SECTION 9 
C
HOOSE THE REPORT 
O
UTPUTAfter a report is created, you can view it on-screen or copy it to a new disk
file that can be imported to other programs.
View a Report On Screen
1. Run the report. The Output Menu is displayed. 
2. Press 	
. The system displays the report. To move through the
report, press , *, 
, 
, 12
, or 3, or use the Jump
command.
In the upper left corner of the screen, the system tells you how much
of the report you have viewed (
e.g., 50%). In the upper right corner of
the screen, the system tells you the number of the last line displayed
on screen (
e.g.,Line #18). 
Search for Words and Phrases in Reports
The voice mail system Jump command lets you jump ahead to the
information you are interested in. First, display the report on screen. Then,
use the Jump command to find dates, numbers, error codes, or any word
or phrase up to 30 characters.
The Jump command is especially useful for reading a Call Log report that
covers many days. Use the Jump command to search for the date you
want, or to search for values in data fields. For values that may occur in a
Call Log report data fields, Refer to Figure 16-14 Call Log Data Fields. 
1. Run the report and view it on screen.
2. Press 	
-). 
3. Enter the characters you want to search for. You can use numbers or
letters. You can enter the letters in uppercase/lowercase (the search
facility is not case sensitive).  Press 	
.
4. To repeat a search for the same characters, press 	
-) again. The
system displays the characters you used in the last search.  Press
	
.  
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 16 - 15
Copy the Report to a File
1. Run the report. The system displays the Output Menu.
2. Press  to highlight Copy, and press 	
.
3. Select a filename for the report.
By default, the system displays the filename that appears at the top of the
Output Menu. To accept the default filename and copy the new report file
to the directory containing the system files, press 	
.
Copy the report to a floppy disk
1. Insert the disk in drive A
2. Enter
 
A:, and press 	
, where  is the
name of the file.
After you copy the report file to a floppy disk, you can use it on another
computer with most spreadsheet, database or word processing programs.


If you copy more than one report to a floppy disk, give each report a
different filename.
The Previous Report Option
The system stores the contents of the reports you run in disk files, located
in the directory containing the voice mail system software. You can view,
copy, or print a report at a later time by requesting the report filename.
1. At the Reports Menu, Press  to highlight Previous Report, and
press 	
.
2. When prompted for a filename, enter the name of the report file, and
press 	
. Refer to Figure 16-16 Filenames for Reports.
 
Each time you run a report type, the system uses the
same filename and replaces the last report of that type.
To save a particular report, copy it to a file with a
different name.  
						

							16 - 16Reports Issue 3 EliteMail VMS/EliteMail Limited
Figure 16-16   Filenames for Reports
Use the Previous Report Option to View Other Files
You can use the 
Previous Report option to view a text file on a floppy disk
or the system hard drive without shutting down the voice mail software.
1. At the Reports Menu, press  to highlight Previous Report
, and
press 	
.
2. When the system prompts you for a filename, enter the full path and
filename for the report or text file you want. The system displays the
Output Menu. You can then display, copy or print the file.
Also Refer To:
Chapter 13 Port Applications
Chapter 22 System IDs
REPORT TYPE FILENAME
Any Usage Graph Report GRAPH.RPT
Any Usage Table Report TABLE.RPT
Subscriber Report SUBSCRIB.RPT
Extension List EXTENSIO.RPT
List of Message Groups GROUPLIS.RPT
Group Membership GROUPMEM.RPT
Groups Including Person MEMBERSH.RPT
Directory Assistance DRLIST.RPT
Busy Ports BUSYPORT.RPT
Call Log REPLOG.PRN
Error Log ERRLOG.RPT 
						

							Reference17 - 1
Schedules
 	
Most offices are not open around the clock. You can configure the voice mail
system to handle calls differently during the hours your company is closed.
You define for the system the hours and days of the week your office is open
for business. You can also specify holidays when your office is closed.
This chapter describes how to set the system schedules and how they affect
the system Day and Night Modes of operation. Refer to Figure 17-1
Application Screen Page 4.     
Figure 17-1  Application Screen Page 4
Use Toolkit to schedule unattended backups and disk optimization. For
details, refer to Chapter 26 Back Up and Restore. 
To bypass Toolkit to schedule other processes, use the DOS Surrender
 fields
(Application screen Page 6) and the daily, weekly, and monthly batch files.
SECTION 1 
D
AY AND NIGHT 
M
ODESYou can configure the system for Day Mode or Night Mode. You define the
hours and days when your office is open as Day Mode. When your office is
closed, the system operates in Night Mode. Day Mode hours do not have to be
normal daylight hours. Day Mode hours are the business hours when standard
telephone service is available.

















		 	

	




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