NEC EliteMail Vms/Elitemail Limited Technician Guide

							Console Maintenance2 - 1
Install the Remote  
Computer Software

 

SECTION 1 
B
EFORE YOU 
I
NSTALL REMOTE 
M
AINTENANCE 
S
OFTWAREBefore you install the remote version of Remote Maintenance software:

If you are connecting remotely, verify that a modem is correctly installed
on the remote computer.

Determine which COM port the modem or direct connection uses.

Verify that you have the Remote Maintenance remote software disk.
SECTION 2 
I
NSTALL THE 
R
EMOTE VERSION 
OF REMOTE 
M
AINTENANCE 
S
OFTWARE1. Verify that you are in the drive where you want to install Remote
Maintenance. 
2. Insert the remote Remote Maintenance Disk in the A: floppy drive. 
3. Enter A:INSTALL
, and press 
.
4. Enter 
Y, and press 

 to confirm that you want to continue, or enter
N, and press 
 to cancel.  If you do not know the COM port,
cancel the procedure
.
5. When the system asks:
Okay to install the remote maintenance option? (Y/N), enter Y
, and press

. 
						

							2 - 2 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
6. When the system asks:  
Do you want to use a direct serial connection? (Y/N),
enter Y, and press 
 if using direct connection, and go to the
next step.  Enter N, and press 
  if using remote connection, and
go to step 9.
7. When system asks: 
Do you know which COM port to use? (Y/N),
enter Y, and press 
 . Copying remote maintenance files is
displayed.
8. When system asks: 
Should direct connect use COM1? (Y/N),
enter Y, and press 
.  Go to step 13.
9. When the system asks: 
Has a modem been installed on this PC? (Y/N),
enter 
Y, and press 
.  If you have not installed a modem, enter
N, and press 
 to cancel. 
10. When the system asks:
Do you know the modem COM port?,
enter Y, and press 

. 
11. When the system asks: 
Is your modem assigned to COM1? (Y/N),
enter 
N, and press 
.
12. When the system asks: 
Is your modem assigned to COM2? (Y/N),
enter 
Y, and press 
.
13. After you identify the modem COM port, the program copies Remote
Maintenance on the computer hard disk and also creates a batch file
(RR.BAT) in the root directory of the hard disk. 
14. After Remote Maintenance is installed, remove and store the remote
maintenance disk, and set up software. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance2 - 3
SECTION 3 
S
ET UP REMOTE 
S
OFTWAREBefore using the remote software, set up the online telephone book.  To
do this, set up a default telephone book entry.  After setting the default,
add the rest of the telephone Book entries (one for each host computer
you plan to access).  To make adding entries faster, the default settings
are automatically copied to each new telephone book entry for you.  All
you have to add is the host computer name and telephone number.
3.1 Set the Default Telephone Book Entry
To ensure the default settings are correct:
1. At the DOS prompt, run the Remote Maintenance software.
Change to the root directory of the C: drive (or the drive
where you installed the software).  Enter RR, and press

.  A Banner Screen is displayed briefly, then the DOS
prompt is displayed again.
2. Press 
	
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this).  The Main Menu (Figure 2-1 Main Menu) is displayed.    
Figure 2-1 Main Menu

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34 
						

							2 - 4 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
3. Press 
 to select the Call Menu option.  Figure 2-2 Call
Menu is displayed.
4. If you press the wrong function key and want to try again,
press 
 to return to the Main Menu.    
Figure 2-2 Call Menu
5. Press 
 to select the Phone Book Menu option.  The
Phone Book Directory Screen (Figure 2-3 Phone Book
Directory) is displayed. 
Figure 2-3 Phone Book Directory
6. Verify that the DEFAULT entry in the Phone Book directory is
selected.  If necessary, use the arrow keys to highlight it.
 	


 
  
 
  
  
 
    
 
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							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance2 - 5
7. Press 
 again to select the Change option.  The Phone
Book Entry Screen (Figure 2-4 Default Phone Book Entry) is
displayed.  The NAME field on this screen should read
DEFAULT.  If this screen does not appear, press 
 until
you return to the Main Menu, and try again from step 3.
     
Figure 2-4   Default Phone Book Entry
8. Press 
.  This moves the cursor from the NAME field
to highlight the COM Ports section at the bottom of the
screen.
9. Look at the PORT field. The number should be the same as
the COM port you specified during the installation procedure
(
e.g., 2 for COM2). 
10. If the port number is incorrect, press 
repeatedly to show
the correct number.
11. Look at the BAUD field immediately below the PORT field.
The number in this field should be 2400 for remote
connection or 19,200 for direct connection.
12. If you want to change the baud rate, press 
repeatedly until
you display the baud rate you want.
13. Look at the MODEM field to the right of the BAUD field, and
press 
 to see a list of supported modems.
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							2 - 6 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
14. Press 
 or 
 to view the entire list.  If you are
using the remote connect option, press the arrow keys to
highlight your modem brand and press 
.  If you do not
see your modem in the list, and your modem is 100% Hayes
compatible, select Hayes Extended.  If you are using the
direct connect option, select Direct-Connect and press

.
15. Press 
! three times to redisplay the Main Menu.
To avoid losing your changes, do not press 
 to exit
from the Phone Book Entry Screen.
16. Press 
! again to return to the DOS prompt.
17. Press 
#
-
	
-

 to restart the computer.
3.2 Add Phone Book Entry for Each Host Computer
After you set the default Phone Book entry, you should add a
Phone Book entry for each host computer you plan to access.  The
COM port, baud rate, modem type, login name, and password are
automatically copied to each Phone Book entry you add.  All you
have to do is add each host computer name and telephone
number.
1. Press 
	
-

 to display the Main Menu.
2. Press 
 to select the Call Menu option. The Call Menu is
displayed.
3. Press  
 to select the Phone Book Menu option.  The
Phone Book Directory is displayed.    
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance2 - 7
Figure 2-5 Adding Phone Book Entries
4. Press 
! to select the Add option.  A NEW NAME pop-up is
displayed (Figure 2-5 Adding Phone Book Entries).
5. Enter a name for the host computer and press 

.
(Usually, this is the name of the company that purchased the
voice mail system.)  The Phone Book Entry Screen is
displayed.
6. Enter the telephone number to dial to reach the host
computer.  If needed, change the login name and password
to match the login name and password set on the host
computer.  Keep these guidelines in mind:
•Telephone Numbers
.  The Phone Book entry PHONE
field stores the telephone number to dial for a particular
host computer modem. Enter up to 35 characters.  You
can use all the special characters accepted by Hayes-
compatible modems. Hyphens are ignored during dialing.
The chart in Figure 2-6 Sample Phone Number Format
summarizes the format used.
•Login Name and Password
.  Because the host Remote
Maintenance is set up to use a particular login name and
password, leave these entries at the defaults, unless you
have changed them on a particular host computer.  The
login name and password are case-sensitive and must
exactly match those on the host computer.
7. Press 
! to save the entry.
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­
						

							2 - 8 Install the Remote Computer Software Issue 3 EliteMail VMS/EliteMail Limited
8. Add an additional Phone Book entry for each host computer
you plan to call. To do this, repeat step 4 through step 7.
9. When you finish, press 
! repeatedly to exit.
SECTION 4 
S
ET THE HOST MODEMThe serial interface on the EliteMail VMS/EliteMail Limited ETU has a 9-
pin RS-232 connector for direct connection to the Remote Maintenance
computer, and an RJ-11 serial port for remote connection by modem.  The
interface designation is COM2.  Switch SW1, located on the interface, is a
4-position DIP switch that controls the active connection according to
Table 1-1 SW1 Settings.
Table 1-1  SW1 Settings
SAMPLE PHONE NUMBER FORMAT:  9,9721234567,,,,987
EXAMPLEMEANING
9The number used to dial out. For NEC telephone systems, this 
is 
9.
,Inserts a two-second delay.
9721234567The number dialed. In this example, 972 is the area code, 
1234567 the phone number.
,,,,987Adds a delay before dialing an extension. Four or five commas 
add an 8- to 10-second pause prior to dialing 
987.
Figure 2-6  Sample Phone Number Format
1Normally off.
2Normally off. When 1 and 2 are both on, the VM 
application stops working (Maintenance Mode)
3On – COM2 Remote (RJ11) Connection
Off – COM1 Local Connection
4Maintenance Use 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance2 - 9
SECTION 5 
S
OLVE PROBLEMS 
A
FTER INSTALLATIONWhen the Remote Maintenance software is installed correctly, there
should be no visible affect during routine operation of the remote
computer.
However, if either the remote computer modem or Remote Maintenance
software was installed improperly, a variety of problems can occur when
you use the remote software. 
If the remote computer freezes for about 15 seconds 
and all keystrokes
are ignored every minute or so, this may occur because:

The modem is installed incorrectly.

The remote software is not set up correctly.


Unsuccessful connection attempt 
is displayed on the remote
computer when you try to connect to a host computer.
For details to correct problems resulting from improper installation, refer to
Appendix B Solving Problems. 
						

							Console Maintenance3 - 1
Using Remote Maintenance
 
SECTION 1 
G
ENERAL 
I
NFORMATIONThis chapter explains how to use Remote Maintenance to make a connection
with the host computer to control or change a customer voice mail system
from the remote computer.
No special action is required to load the host version of Remote Maintenance
software on the host computer. 
SECTION 2 
S
TART REMOTE 
V
ERSIONRemote Maintenance must be running on both the host and the remote
computers to make a connection between them.  Remote Maintenance is
always running on the host computer.  However, you must explicitly start the
Remote Maintenance software on the remote computer.
To establish a connection from the remote computer, start Remote
Maintenance:
Enter RR,
 and press 

 to load the software.  This command loads
the remote version of the software, making it resident in computer
memory.  A Banner Screen is displayed 
briefly.  Then, the DOS
prompt is returned.
You may now continue to use DOS to run other programs on the remote
computer, but the Remote Maintenance Main Menu is now accessible.  The
remote software remains resident and accessible until you restart the remote
computer.