NEC EliteMail Vms/Elitemail Limited Technician Guide

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 7
All Ports Busy Action
Tells how the NEC telephone system responds: ring until answered,
forward to the operator, or play a busy signal. 
Trunk Pilot #
The telephone number outside callers dial to reach voice mail.
# of Trunks Answered
The number of trunks the voice mail system answers.
Alternate Trunk #s
Three other numbers outside callers use to reach voice mail. 
Voice Port Stations
The number of ports on the system used for voice mail. 
Pilot #
The internal extension called to reach the voice mail system.
Station Numbers
NEC telephone system station numbers connected to voice mail
port.
SECTION 4 
A
PPLICATION SCREEN 
P
AGE 2Use Page 2 to specify the Opening Greeting Box, to set the status for each
port, to set rings to answer for each port, and to set the schedule and
special options for each port. Refer to Figure 18-5 Application Screen
Page 2.       
Figure 18-5   Application Screen Page 2

















		 	

	




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							18 - 8Screens Issue 3 EliteMail VMS/EliteMail Limited
Line 11
The field on this line sets up your opening greeting. For more details,
refer to Chapter 11 Opening Greeting, Chapter 13 Port Applications,
and Chapter 15 Section 3 The Voice Prompt Editor Screen on page
15-2 for Quick Play
.
Port Status
This field controls how the system uses each port to answer, route
calls, and to dial out to notify subscribers of voice mail received.
Refer to Chapter 13 Port Applications.
Rings to Answer
This field contains the number of rings before the system answers a
call. Refer to Chapter 13 Port Applications.
Day/Night Schedule
The system supports up to 4 different day and night schedules that
may be applied to ports individually. Refer to Chapter 13 Port
Applications and Chapter 17 Schedules.
SECTION 5 
A
PPLICATION SCREEN 
P
AGE 3Use Page 3 to configure how and when the system transfers callers to the
human operator, and the action to take if no operator is available. Refer to
Figure 18-6 Application Screen Page 3. For a detailed explanation of how
to use this screen, refer to Chapter 12 Operator Box.
Figure 18-6   Application Screen Page 3
System ID
The operator System ID.

















		 	

	




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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 9
Voice Name
The Operator Box recorded name.
Rings
This field indicates the number of times the voice mail system should
ring the operator extension before taking the next step in the
Transfer GreetingAction structure for Await Answer and Wait for
Ringback transfer only.
Intro
This voice field contains a short recording that the system plays to
the caller before attempting to transfer the call to the operator. The
default Intro recording is “
I’ll transfer you now.”
Holding?
When this field is Yes, the caller can press a touchtone to hold for the
operator when the operator line is busy. When this field is Vo x, the
caller can say Yes to holding. When this field is No, call holding is
turned off. Available only with the Await Answer and Wait for
Ringback call transfer. Refer to Chapter 2 Section 1 Call Hold on
page 2-1.
Transfer Options
This field controls how calls are transferred to the operator. For more
details on how to set up call transfer, refer to Chapter 2  Section 2
Call Transfer on page 2-11 and Section 3 Screen Calls on page 2-16.
Greeting Day/Nite/Alternate
These voice fields store the Operator Box greetings.
Active
This field tells you which greeting is currently active. D/N means the
standard Day or Night greeting is active. Alt means the alternate
greeting is currently active.
Action Day/Nite
These fields tell the system what to do if the caller does not press any
touchtones during the operator greeting. The default action for the
Operator Box is GotoID$PM for the Public Interview Box. 
						

							18 - 10Screens Issue 3 EliteMail VMS/EliteMail Limited
Max-msg
This applies only if the Action is Take-msg. This field sets the time in
seconds (maximum 9999 or 2 hours, 46 minutes) an outside caller
message can last. For more details, refer to Chapter 9 Section 12
Take a Message on page 9-45.
Edits OK?
Applies only if the Action is Take-msg. This field controls whether
outside callers are asked if they want to add to, listen to, or record
their messages again. For more details, refer to Chapter 9 Section
12 Take a Message on page 9-45.
Send Msg Urgent?
This applies only if the Action is Take-msg. This field allows outside
callers to leave urgent messages. For more details on urgent
messages, refer to Chapter 9 Messages on page 9-1.
After Msg
Applies only if the Action is Take-msg. This field controls whether or
not the system takes another action after recording a message from
the caller. For more details, refer to Chapter 9 Section 12 Take a
Message on page 9-45.
Alternate System IDs for Special Operators on each Port
This field allows you to route callers pressing 0 to a different
operator, depending on which system port the call came in on. For
more details about programming your system to handle calls
differently for each port, refer to Chapter 9 Section 12 Take a
Message on page 9-45. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 11
SECTION 6 
A
PPLICATION SCREEN 
P
AGE 4Use Page 4 to set Day and Night Modes, and to schedule holidays. Refer
to Figure 18-7 Application Screen Page 4. For more details about the
fields on this screen, refer to Chapter 17 Schedules.
Figure 18-7   Application Screen Page 4
Today’s Date
Set date in this field. 
Time Now
This field shows the current time. Date and time are stored in the
system battery-powered clock/calendar.
Schedule #1, Schedule #2, Schedule #3
The voice mail system can handle calls differently for day and night.
Use Line 31 to set hours and days of the week for these two modes.
Current Mode
This field tells you whether a schedule is currently in Day Mode or
Night Mode.
Ignore Holidays?
This field controls whether or not to use Night Mode on holidays.
Schedule #4
Schedule #4 is an additional schedule that can be manually set to
Day Mode or Night Mode. When set, it never changes mode unless
the System Manager changes the mode at the system console.

















		 	

	




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							18 - 12Screens Issue 3 EliteMail VMS/EliteMail Limited
Holidays
Line 33, Holidays contains fields for up to 18 dates. Dates are
entered in day-month format (
e.g., 15-Jan). If the Ignore holidays?
field is No, the system operates on a NIGHT schedule all day each
holiday. 
Daylight Savings?
Line 34 fields control daylight savings time for systems in North
America. To turn on this feature, set this field to Yes. Set the Date On
and Off fields to the Sunday dates when the time changes. During
daylight savings time, the On Now? field is Ye s.
SECTION 7 
A
PPLICATION SCREEN 
P
AGE 5Use Page 5 to set default settings for each new subscriber. Refer to Figure
18-8 Application Screen Page 5. Also refer to Chapter 20 Subscribers.        
Figure 18-8   Application Screen Page 5
Personal ID
Used to create Personal IDs for subscribers. Refer to Chapter 22
System IDs.
Hold/Archive msgs
Contains the number of days the system stores subscriber held and
archived messages. Refer to Chapter 9 Messages.
Access
Controls which features subscribers can access by default. 

















		 	

	




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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 13
Transfer
Controls if and how calls are transferred to a subscriber telephone
extension. For more details, refer to Chapter 2 Section 2 Call
Transfer on page 2-11, Section 3 Screen Calls on page 2-16, and
Chapter 9 Section 12 Take a Message on page 9-45.
Action
Action the system takes after playing a subscriber greeting. Refer to
Chapter 2 Section 2 Call Transfer on page 2-11, Section 3 Screen
Calls on page 2-16, and Chapter 9 Section 12 Take a Message on
page 9-45.
Message Notification
Controls default message delivery and whether or not the system
lights message waiting lamps for subscribers. Refer to Chapter 9
Section 13 Message Waiting Lamps on page 9-54.
Access Code Options
Press 	
-, then press 	
 to view a help screen for selecting access
codes. These codes are used by each new subscriber added to the
system.  Press #
( to add or remove a code. For details on access
codes, refer to Chapter 20 Subscribers.
Figure 18-9   Access Code Options Window for New Subscribers

















 		






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							18 - 14Screens Issue 3 EliteMail VMS/EliteMail Limited
Expanded Transfer Options
Press 	
-, then press , and press 	
 to view additional call
transfer settings on Application screen Page 5. Refer to Figure 18-10
Application Screen Page 5 with Expanded Transfer Options For more
details, refer to Chapter 2 Section 2 Call Transfer on page 2-11, Section 3
Screen Calls on page 2-16 and Chapter 9 Section 12 Take a Message on
page 9-45.
 For descriptions of each transfer option code, refer to Appendix
B Action Codes.    
Figure 18-10   Application Screen Page 5 with Expanded Transfer Options
Transfer Options / Screening Options
The one-letter codes control how calls are transferred to a subscriber
by default.
•Int =
When Yes
, subscribers can record an internal greeting that is
played to internal callers. For details, refer to Chapter 20
Subscribers.
• Send Msg Urgent?
Controls whether or not outside callers are asked to leave
urgent messages.
• After Msg
Action the system takes after recording a message from an
outside caller.
• One key dialing
Use these fields to program a menu of choices for outside
callers. The menu choices you set on Application screen Page
5 are set for each new subscriber added to the system. 

















		 	

	




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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 15
SECTION 8 
A
PPLICATION SCREEN 
P
AGE 6Use Page 6 to configure system-wide parameters. Figure 18-11
Application Screen Page 6.              
Figure 18-11   Application Screen Page 6
Maximum Message Life
The number of days the system keeps a new message on the
system. Refer to Chapter 9 Section 12 Take a Message on page 9-
45.   
Call Report Aging
The number of days of information the system stores for creating
reports. Refer to Chapter 16 Reports.
Public Hold/Archive Msgs
The number of days the system keeps held and archived public
messages. Refer to Chapter 9 Section 12 Take a Message on page
9-45 and Chapter 14 Public Interview Box and Public Messages.
New Msgs/Total
The number of new Public messages on the system and the time in
minutes and seconds the messages last. The total number of
messages includes new and old public messages.
Max Person-Person Recording
The maximum time in seconds a message between subscribers can
last. Refer to Chapter 9 Section 12 Take a Message on page 9-45.
Max Screening Recording
The maximum time in seconds an outside caller has to reply to the
question 
“Whom may I say is calling?” Refer to Chapter 2 Section 2
Call Transfer on page 2-11 and Section 3 Screen Calls on page 2-16.

















		 	

	




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							18 - 16Screens Issue 3 EliteMail VMS/EliteMail Limited
Skip Back Time On #
The time in seconds the system moves forward or backward when a
subscriber presses the pound key or the 7 or 9 keys during message
playback. Refer to Chapter 9 Section 12 Take a Message on page 9-
45.
Max ID Attempts
The number of times a subscriber can try to enter a valid Personal ID.
Refer to Chapter 22 System IDs.
Bad ID Got
Callers who enter an invalid Personal ID the number of times
indicated in the Max ID attempts field are routed to the System ID in
this field. Refer to Chapter 22 System IDs.
Record Pauses...Beginning/Short Ending/Long Ending
These fields control how the system decides when a caller has
stopped talking. Refer to Chapter 9 Section 12 Take a Message on
page 9-45.
Beep On Record?
The field controls whether or not the system plays a beep after
prompting a caller to record. Refer to Chapter 9 Section 12 Take a
Message on page 9-45.
Disk Full Warning at 15 Mins Left
The system asks subscribers to delete unnecessary messages when
the message storage time left on the system is equal to or less than
the value in this field. Refer to Chapter 9 Section 12 Take a Message
on page 9-45.
Blank PC Screen?
Controls whether or not the system displays the 
AWAITING A KEY
message after a few minutes of inactivity.
Screen Type
The monitor that the system determined was in use when the
software was installed. 
Keypad
The keypad map set for the system. This field is not editable. For
details, refer to Chapter 7 Keypad Maps.