NEC EliteMail Vms/Elitemail Limited Technician Guide

							17 - 2Schedules Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
M
ULTIPLE SCHEDULESYou can define up to four different Day Mode schedules (#1 - #4) then
assign particular system ports or transaction boxes a different Day Mode
schedule. For example, if you had a Customer Service Department that
was open on weekends when the rest of the office was closed, you might
create an extended Day Mode schedule for the calls routed to that
department from a particular port.
By default, the system uses only Schedule #1, unless you explicitly tell the
system to use Schedule #2, #3, or #4.
Schedule #1, #2, or #3
Schedule #1, #2, and #3 can each have three ranges (a:
, b:
, or c:) 
of
hours and days that define that schedule Day Mode. Refer to Figure
Figure 17-2 Sample schedule.   
Figure 17-2  Sample schedule
When the current time and day fall in any range defined for a
schedule, that schedule is in Day Mode. The rest of the time, the
schedule is in Night Mode. The Current mode
 field is a display-only
field that tells you the current
 schedule mode (e.g., Current mode:
DAY
). 
Schedule #4
Schedule #4 is a special schedule that stays in either Day Mode or
Night Mode, 24 hours a day, 365 days a year. The mode can be
changed at the console only. This allows you to set a group of ports
or boxes to stay in a particular mode regardless of the time of day. By
changing the setting of Schedule #4, you can reset all the ports or
transaction boxes that use Schedule #4. The Schedule #4 field has
no impact on Schedule #1, #2 or #3.
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							EliteMail VMS/EliteMail LimitedIssue 3
Reference 17 - 3
SECTION 3 
D
AY MODE SCHEDULETo define a Day Mode schedule, enter the Day Mode hours and days
under that schedule heading. For example, enter normal business hours
under the Schedule #1 field. Typically, you need to enter only one range of
hours in the a: field. If your company is open from 8 to 5, Monday through
Friday, enter 
8:00am - 5:00pm MTWHF in the a: field under Schedule #1. If
your company has different weekend or evening hours, you can enter
these hours in the 
b: and c: fields for that schedule.
The seven days of the week are designated by 
MTWHFSU. H is Thursday
and 
U is Sunday. Midnight is 
12:00am, and noon 
is 12:00pm.
The Current mode:
 field displays the schedule mode based on the ranges
that define that schedule. As you change the hours of the schedule, 
this
field may change from DAY
 to NIGHT
 or vice versa. Even if this field
displays Current mode: NIGHT
, remember to define only the hours and
days this particular schedule is in Day Mode.
SECTION 4 
A
DDITIONAL 
S
CHEDULESIn most applications, you use only one schedule throughout the entire
system. However, there may be cases when you want to define and apply
additional Day Mode schedules. Define the additional schedules under the
headings 
Schedule #2 and Schedule #3, the same way you define
Schedule #1. 
After you have defined additional schedules, apply
 the additional schedule
by entering the applicable schedule number (1, 2, 3 or 4) in one of these
fields:
To apply the schedule to a particular port
, use Application screen
Page 2, Line 12.
To apply the schedule to a transaction box
 or voice detect box
,
use the field labeled Schedule # 
in the upper-right corner of the
screen.


Unless you apply a particular schedule to a transaction or voice
detect box, the box follows the schedule used by the port that
answered the call routed to the box. 
						

							17 - 4Schedules Issue 3 EliteMail VMS/EliteMail Limited
SECTION 5 
C
HANGE CURRENT 
S
CHEDULE BY 
T
ELEPHONE1. Call the system and sign in with your Personal ID and security code.
2. Press 0 to skip to the System Manager conversation.
3. Press 9 to skip to the system schedule
 options. 
SECTION 6 
H
OLIDAYSYou may specify up to 18 different holidays and the system operates in
Night Mode for the entire day. Enter your company holidays on the two
rows below 33. Holidays
. You may enter up to 9 holidays on each row. 
Enter each holiday as a day and month 
(
e.g., 1-Jan,
 25-Dec
). The date
entered is considered a holiday every year. For holidays that fall on
different dates in different years, you must change the date each year.


If Schedule #4 is in Day Mode, it stays in Day Mode even during system
holidays.
Ignore Holidays
You can control whether Schedule #1, #2, or #3 operate in Holiday Mode
on holidays. This feature is useful for organizations with varied holiday
schedules. For example, a hospital may close its business office on
holidays, but keep its emergency clinic open 365 days a year.
The 
Ignore holidays? field controls whether or not a schedule recognizes
holidays. If this field is No 
(default) in a schedule, ports and boxes
following that schedule operate in Holiday Mode throughout the holidays. 
If the 
Ignore holidays? field is Yes
, the system operates as if no holidays
were specified and follows the regular Day and Night Mode schedule as
defined. A schedule can recognize all or no holidays.
SECTION 7 
S
WITCH TO OR FROM 
H
OLIDAY MODEYou can place a schedule in or out of Holiday Mode anytime, regardless of
whether or not the current date is defined as a system holiday in the
schedule. This feature is useful for unforeseen business closures due to
weather conditions.
1. Call the system and sign in with your Personal ID and security code.
2. Press 0 to skip to the System Manager conversation.
3. Press + to skip to the opening greetings
 options.  
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 17 - 5
SECTION 8 
S
ET DAYLIGHT 
S
AVINGS TIMEYou may configure the system to automatically adjust to Daylight Savings
Time. To activate this feature, set the 
Daylight Savings? field to Yes
. In the
Date On
 and Off
 fields, enter the dates that Daylight Savings Time begins
and ends for the current year. These settings should be updated yearly. 
At 2:00am on the date in the 
Date On field, the system clock is set ahead
by the time in the 
Hours field. At 2:00am on the date in the Off
 field , the
system clock is set back by the time in the 
Hours field.
SECTION 9 
S
ET DATE OR TIMEYou can use the Today date
 field or the Time Now
 field to change the
current date or time on the voice mail computer internal calendar or clock. 


If you change the date or time, it could affect the timestamp on messages,
and messages set for future delivery.
Change the date or time by telephone
1. Call the system and sign in with your Personal ID and security code.
2. Press 0 to skip to the System Manager conversation.
3. Press 9 to skip to the system schedule
 options. 
Change the date or time at a console
1. Sign into the system, and press  
 or 
 to display Appli-
cation screen Page 4.
2. To change the date in the computer calendar, highlight the Today’s 
date
 field. Enter the new day, month, and year (
e.g., 19-Jun-97
), 
and press 	
.
3. To change the current time in the computer clock, highlight the Time 
Now
 field. Enter the new time, and press 	
 (
e.g., 10:23am
 or 
11:25pm
).
Also Refer To:
Chapter 11 Opening Greeting
Chapter 12 Operator Box
Chapter 13 Port Applications
Chapter 18 Screens for application screens
Chapter 24 Transaction Boxes
EliteMail VMS/EliteMail Limited Job Specifications Manual
#750176-1 
						

							Reference18 - 1
 
Screens
 	
This chapter describes system screens and the keys used to move around the
screens and indicates where in this manual to find more details on a field. To
find details in the system on-screen help, highlight a field, and press 
.
SECTION 1 
T
HE BANNER 
S
CREENThis screen, displayed before you sign in at the console, gives information
about system ports, date and time, system schedule, and hours of storage
available on the system hard disk. Refer to Figure 18-1 The VMS Banner
Screen and Figure 18-2 The Limited Banner Screen.
  
Figure 18-1  The VMS Banner Screen
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							18 - 2Screens Issue 3 EliteMail VMS/EliteMail Limited
Port Status
The upper-left corner of the screen shows port numbers (1, 2, 3,4)
and an abbreviation for each current status. A port is a telephone
line connection. Status changes while calls are answered and
processed.
Date & Time
The upper-right corner of the screen shows the date and time using
the system internal clock. It must be kept accurate, because the
system uses this clock for the time and date on each message and
report.
Figure 18-2  The Limited Banner Screen
NEC Corporation should read NEC America, Inc. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 3
Day or Night Mode
Between the time and date, the system shows either DAY or NIGHT,
depending on whether Schedule #1 is in Day Mode or Night Mode. 
Keylock Status
Just below the date and time is an area that shows if the 
Caps Lock,
Numb Lock, or Insert key is active on the console keyboard. When on,
CAPS keeps all letters UPPERCASE, NUM enables the console
numbered pad, and INSERT means that entered characters are
inserted in a line (rather than overwrite the existing characters).
These keys may or may not be active on the keyboard.
Recording Time 
This field, just below the keylock status, indicates the number of
hours and minutes still available for new messages. Depending on
the hardware, the total time available for message storage can range
from a few hours to dozens of hours. Watching this number change
over time gives a feeling for how much recording time is normal. If
business grows and this number starts to drop dramatically, your
NEC Associate can help you expand recording capacity.
Screen Window
The center area of the display is the window to the system database
and fields organized around 6 sets of screens. Refer to Figure 18-3
The System Screens. Screens include:
• Application Screen
• Personal Directory Screen
• Groups Screen
• Transaction Directory Screen
• Voice Prompt Editor Screen
• Switch Setup Screen
When no one is signed in at the console, the system displays the
Banner Screen to prevent unauthorized users from viewing or
changing values on the system screens.
Function Keys 
Along the screen bottom, a list of keys shows functions currently
available. These correspond to the keys labeled F1 through F5 on
the keyboard (
e.g., press 
 to get on-line help).  
						

							18 - 4Screens Issue 3 EliteMail VMS/EliteMail Limited
One-line Reminder
At the bottom of the screen, immediately below the function key list,
is a one-line reminder. This tells you what the system expects you to
enter. As you enter information in the system, watch this area for
quick reminders.
Refer to Appendix D Console Shortcut Keys for detailed descriptions
of the keys you can use to move quickly between screens, pages and
fields.
SECTION 2 
A
WAITING A KEYGenerally, when you sit down at the console, the system is turned on and
active. However, the screen probably is blank except for the message
AWAITING A KEY. This prolongs the life of the monitor. After a few minutes
of keyboard inactivity, the system clears the full screen and displays this
short message instead. The message itself changes screen position every
few minutes.
When you press any key on the keyboard, the awaiting a key message
disappears and the screen returns to normal. 
						

							EliteMail VMS/EliteMail LimitedIssue 3
Reference 18 - 5
Figure 18-3   The System Screens 
						

							18 - 6Screens Issue 3 EliteMail VMS/EliteMail Limited
SECTION 3 
A
PPLICATION SCREEN 
P
AGE 1Use Page 1 to store general information about the configuration and set
station numbers. Refer to Figure 18-4 Application Screen Page 1.   
Figure 18-4   Application Screen Page 1
Site Name
The name of your organization.
Contact
The person responsible for maintaining the voice mail system at your
organization, such as the System Manager.
Phone#
The contact telephone number.
Total Trunks/Stations
The number of trunks and stations on the NEC telephone system.
Calls/Day
The average number of calls answered each day.
Day Calls Answered
The voice mail system answers all, some, or no trunks.
Night Calls
The voice mail system answers all, some, or no trunks.

















		 	

	




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