Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Attendant FeaturesAttendant Bell Off
Description2.4 This feature allows the Attendant to mute the console ringer. Incoming
calls are 
ihdicated by a flashing Answer Key LED and LDN softkeys displayed
on the console. When the console ringer is disabled, “BELL 
0FF”appears on
the second line of the console LCD display.Conditions
The foliowing conditions apply to this feature:
ProgrammingOperation
0The system defaults this feature to “BELL ON” upon system power-up.
lThe status of the bell is ignored by Lockout Alarms ringing at the console.
lThere is no bell on the console if Attendant Tone Signaling has been en-
abled on the console.
Enable COS Option 100 (Attendant Bell Off) for the console.
Refer to Practice 9 109-094-3 
15-NA, Attendant Console Description.Attendant Busy Override
Description
2.5 This option allows the attendant who encounters a busy connection, to
override the connection and enter the call; 
seeOVERRIDE (INTRUDE).Conditions
The following conditions apply to this feature:
0 See OVERRIDE (INTRUDE) for more conditions.
lThis applies to override of trunk calls through the Attendant Direct Trunk
Select feature.
ProgrammingEnable COS Option 500 (Override) for 
the.console.Operation
Having reached a busy number:
0Press and hold down the console OVERRIDE softkey - all parties in the con-
nection hear a warning tone and the Attendant is connected to the call.
0Release the OVERRIDE key-the Attendant is released from the call.
lIf the call cannot be overridden, reorder tone is returned, and the console
LCD displays “CANT”.Attendant Call Announce
Description
2.6 This feature allows the Attendant to make an announcement through a
SUPfRSE~4 telephone’s Call Announce Port; see CALL ANNOUNCE.9 109-094-l 05-NA
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							Features Description
Optionally, the Attendant may override to a 
SUPERSET telephone Call An-
nounce Port rather than intruding into the call; see OVERRIDE ANNOUNCE.Conditions
None
ProgrammingNoneOperation
None
Attendant Callback - Busy/No Answer
Description2.7 The Attendant can set up a callback if the called destination is busy or
does not answer. The Attendant can also cancel all callbacks in the system.
See EXPENSIVE ROUTE WARNING for callbacks to ARS for less expensive
routes.
See CALLBACKS for details on callbacks.Conditions
The following conditions apply to this feature:
l See CALLBACKS.
lWhen clearing all callbacks, callbacks are only canceled for a console or an
extension if the Device’ Interconnection Control checks pass between the
device and the console.
0See ATTENDANT DEFAULT CALL POSITION for information on the call posi-
tion where the CALLBACK 
softkey appears.
Programming
No COS options are needed for the attendant.Operation
Having reached a busy or non-answering number, press the CALLBACK soft-
key. The console rings as soon as the destination becomes available. When
the Attendant answers the ring, CALLBACK appears on the display. As soon as
the attendant answers the callback, the called party rings.
Attendant Call Forward Setup and CancelDescription
2.8 This feature allows the Attendant to set up, review and cancel Call For-
warding for any extension. The extension for which the Attendant sets up
forwarding need not have any of the Call Forwarding features in its COS. The
Attendant may also set up Call Forwarding from the extension to the Atten-
dant. The Console can also cancel Call Forwarding for all extensions at once.
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							Attendant Features
ConditionsThe following conditions apply to this feature:
lThe extension or console to which the calls are forwarded must not have
Option 234 (Never a Forwardee) in its COS.
eValid forward destinations are: hunt groups (not data or modem-pool),
consoles, sets, abbreviated dial numbers, Dial 0 access code, LDN, Night
Bells, and ACD paths.
lThe cancel of all Forwarding by the Console only applies to extensions for
which Device Interconnection Control checks pass between the Console
and the extension.
ProgrammingNone
OperationRefer to Practice 
9109-094-315-NA, Attendant Console Description.Attendant Call Selection
Description2.9 The Attendant Console has up to 10 call selection positions which appear
as 
softkey features when the console is receiving an incoming call. Some of
the positions are set up by default by the system for certain call types and
some are user defined LDN keys.
This feature allows the Attendant to answer calls either in the order in which
they arrive at the console regardless of call type by using the ANSWER 
hard-
key, or by selecting a specific call type by using a selection position 
softkey. As
calls arrive at the console, they are queued on a first come first served basis
and the ANSWER LED flashes. The display also indicates the number of calls
waiting.Conditions
None
ProgrammingFor setting up answering positions other than the defaults listed in ATTEN-
DANT DEFAULT CALL POSITIONS, see CONSOLE LDN KEYS.Operation
To answer the first call in the Attendant queue: Press the ANSWER key-the
tone ringer stops, the prompt associated with the call type is removed if there
are no more calls of that type calling, the display shows the number of the
calling trunk or extension 
and the Attendant is connected to the calling
PaW
To answer a specific call type: Press the softkey associated with the desired
call type-the tone ringer stops, the ANSWER LED lights steadily, the display
shows the number of the originating party, and the Attendant is connected
to the calling party.
Attendant Called and Calling Name, Number, COS, COR DisplayDescription
2.10 When the Attendant Console establishes or answers a call, the display
provides information about the call. The available items of information are:9 109-094-l OS-NAIssue 3
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							Features Description
l Extension Number and Set Name
l Tenant Name (not available with Generic 1002)l Trunk Name
0 Trunk Group Name
l Trunk number
l COS and Class of Restriction (COR)
l COS Name (not available with Generic 1002)
The system programmer can assign names to Sets, Classes of Service, Tenants,
Trunks and Trunk Groups; see NAMES.Conditions
The following conditions apply to this feature:
lThe set name is displayed only if the set has a name programmed in CDE
Form 09 
(StationISUPERSETSets) or a user of a SUPERSET or
SUPERSET4’” DN telephone programs a name at the telephone.
lThe COS number and COR number appear only if there is no COS Name
programmed.
lNames associated with trunksappear only after the console answers a
trunk call.
l The Tenant name appears only on rerouted TIE, DID, or Dial-In calls where
the Tenant name is programmed in the CDE Call Rerouting Table. If the
Tenant name is displayed, no other trunk information appears.
lThe Trunk Group Name appears only if there is no Trunk Name pro-
grammed.
0The Trunk number appears only if there is no Trunk Name or Trunk Group
name programmed.
ProgrammingNone
OperationWhen the Attendant Console establishes or answers a call, the display pro-
vides information described above about the call.Attendant Call Splitting and Swapping
Description
2.11 During the setting up of a call between two parties, the attendant may
be required to speak to both parties, or to speak privately with either party.
The Attendant can do this by using the CONF, SOURCE, and DEST 
softkeys.Conditions
None105 2-69109-094-l 05-NA Issue 3
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							Attendant Features
ProgrammingNone
OperationEstablish a 3-party conference via the CONF 
softkey - the Attendant may now
speak to both parties.
Press either the SOURCE or DEST 
softkey to split the call and talk to either
party privately. The Attendant may alternate between the parties by pressing
one of the two 
softkeys, as required to select the other party.
Press the RELEASE key to disconnect the Attendant from the conference, leav-
ing the two parties connected.
Press the CANCEL key to drop the conference, disconnecting both parties
from the Attendant, and leaving the console in idle mode.Attendant Calls 
Fowarded On No Answer
Description2.12 Calls directed to the LDN of a console which are not answered within apredetermined time-out period are rerouted to a NIGHT 1 destination (if
there is one). For CO trunks, the reroute is to the trunk’s NIGHT 1 answer-
point. For DID trunks, the reroute is to the Attendant DID Access NIGHT 1 an-
swer point for the trunk’s tenant. For dial-in Tie trunks, the reroute is to the
Attendant Dial-in Tie Access NIGHT 1 answer point for the trunk’s tenant. For
sets, consoles, and 
DISA trunks, the reroute is to the Dial 0 NIGHT 1 Answer
Point for the set’s or console’s or trunk’s tenant.
See CALL REROUTING for how this fits in with recalls to the console.Conditions
The following conditions apply to this feature:
lRerouting does not occur unless the NIGHT 1 and day service answer points.
are different.
lNo further rerouting is done for DID/TIE trunks after a DID/TIE BUSY or AL-
WAYS reroute, or after a DID/TIE trunk is routed to the Night Access Point
for DID or TIE trunks.
lNo reroute is done for calls directed to the LDN from a DND, Vacant or Ille-
gal number intercept, or from a 
DID/TIE intercept routing.
lNo reroute is done for a call recalling to the console (calling the default
RECALL softkey).
lThe feature applies after forwarding has occurred to an LDN.
lThis feature is mutually exclusive with Attendant Automatic Overflow;
also see ATTENDANT AUTOMATIC OVERFLOW.
ProgrammingEnable COS Option 107 (Attendant Automatic Call Forward 
- No Answer) for
the console where the LDN is programmed. If the LDN is on more than oneIssue 3
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							Features Description
console then the association of LDN to a COS is to the console programmed
with the the lowest Bay/Slot/Circuit.Set the time-out period via 
CO’S Option 118 (Attendant Automatic Call For-
ward - No Answer Timer) for the console where the LDN is programmed; the
default time is 30 seconds.
Enter a NIGHT 1 routing point for the appropriate call types via CDE 
Form19
(Call Rerouting Table).Operation
When the call arrives at the console, the timer for the Forward On No Answer
is started. When the timeout occurs, the caller is routed to the appropriate
answer point.Attendant Calls Waiting Display
Description
2.13 The Attendant Console may have calls from outside trunks and exten-
sions queued that are waiting to be answered. The total number of calls in
the queue is displayed in the Attendant Console queue (Calls Waiting) area of
the display located in the top right corner of the LCD display.
See ATTENDANT NEW CALL RING.Conditions
The following conditions apply to this feature:
lIf there are no calls in the Calls Waiting queue, there is nothing in the CW
area of the LCD display.
lThe maximum number of calls waiting that can be displayed at the console
is 99. (See Note.)
NOTE: The actual queue maximum is 200 calls waiting.
ProgrammingNoneOperation
See ATTENDANT CALL SELECTION and/or ATTENDANT HOLD POSITIONS for
operational details.Attendant Conference
Description
2.14 This feature allows the Attendant to enter into a conference with the
destination party and the source party of a call. The Attendant may also initi-
ate a 3-party conference call. When the Attendant is in a conference, a peri-
odic warning beep is given to ail internal parties if System Option 10 (Atten-
dant Conference Beeps) is enabled.105 2-8
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							Attendant Features
ConditionsThe following conditions apply to this feature:
lThe console may be involved in a conference with a maximum of two oth-
er parties.
lA conference cannot be created involving another console or a Call An-
nounce Port.l
Device interconnection checks do not apply to the conference.
ProgrammingTo enable Attendant conference warning beeps, enable System Option 10
(Attendant Conference Beeps).
COS Option 120 (Attendant Conference Disable) must be DISABLED in the
Console’s COS.Operation
To enter into a conference with the source and destination parties, press the
CON 
Fsoftkey.
To initiate a conference, do the following:
lDial the first party and establish a connection.
lDial the second party and establish a connection.l
Press the CONF softkey. The three parties are now in a conference.
Attendant Console Language DisplayDescription2.15 This feature allows the Attendant to change the display of Attendant
Console softkeys from English to French, or from French to English.Conditions
None
ProgrammingNoneOperationRefer to Practice 9109-094-315, Attendant Console Description.
Attendant Console LockoutDescription
2.16 The Attendant can enter an access code to restrict the capabilities of the
Attendant Console. This is useful to prevent system tampering via the console
during breaks, etc. When the console is locked out, the following restrictionstake effect:
l
no outgoing trunk calls can be made9 109-094-l 05-NAIssue 3
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							Features DescriptionConditions
ProgrammingAssign an access code to Feature 17 (Console Lockout Access Code).
OperationTo lock out the console:
l there is no Attendant function access.
The Attendant Console can still be used to initiate internal calls, and to an-
swer incoming trunk calls.
The Attendant can lock out the console at any time as long as there is no
source party connected.
lEnter the Console Lockout access code. The display changes to “Console in
Restricted Service”.
To return the console to normal operation:
l RHnter the code.Attendant Date and Time Display
Description
Conditions
ProgrammingOperation
2.17 The SX-200 DIGITAL PABX continually displays the time of day on theright-hand portion of the status line of the Attendant Console LCD display.
When the console is idle, the date (month, day, year) is also displayed. The
displayed time is used by Message Waiting, Traffic Measurement, SMDR,
SUPfRSET4, and SUPERSET4DN telephones, and other features. The time may
be displayed in 
12- or 24-hour format. The Console can change the date and/
or time.
A date/time change may cause some traffic measurements to be lost, and can
also affect ACD Reports.
If 
12-hour time display is required, no clock options are required. If 24-hour
time display is required, enable System Option 01 
(24-Hour Clock).
Refer to Practice 
9109-094-315-NA, Attendant Console Description.Attendant Default Call Positions
Description
2.18 Three incoming call indicators are provided by the system to identify calls
to the console directory number. In addition to these call indicators are LDN
keys on the console; see CONSOLE LDN KEYS.
The three default positions are:105 2-10
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							Attendant Features-
Conditions
lFO (NIGHT BELL) -calls ringing any night bell in the console’s tenant group
(see TAFAS).
lFl (RECALL) -recalls of calls handled by the console, or for multiple con-
sole operation, by any 
conso1.e in the system (see RECALL).
lF2 (INTERNAL) -calls directed to the console’s internal directory number.
The following conditions apply to this feature:
lThe INTERNAL position uses whatever label is programmed at key F2. The
label is by default INTERNAL but an LDN key with a different label may be
programmed at the same key. This does not affect the direction of internal
calls to this position 
- only the label used changes.
lCallbacks ringing the console appear at the INTERNAL position.
lIf key FO is programmed with an LDN, calls to the LDN take precedence
over Night Bell calls. In this case, the key label shows the name pro-
grammed for the LDN key. Pressing the key answers calls to the LDN. Calls
to the Night Bell appear at key FO only after all LDN calls have been han-
dled; the label changes to NIGHT BELL.
0Serial calls, being recalls, appear at the RECALL position.
lThe RECALL position (key Fl) cannot be changed and cannot have an LDN
key programmed at the same key.
ProgrammingNone
OperationNoneAttendant Destination (DEST) Key
Description
ConditionsThis 
softkey only appears when the Attendant Console is connected to a mul-
ti-party call and the source party can be put on consultation hold.
ProgrammingNone
OperationPress the DEST softkey -the console is connected to the destination party and
the source party is put on consultation hold.
2.19 This feature allows the Attendant to press a softkey (DEST) to speak to
the destination party of a call, to SWAP between the destination and source
parties or to SPLIT a conference call.
The destination party’s extension number, COS, and COR are displayed on the
second line of the console’s LCD display and the source party is put on consul-tation hold.
See ATTENDANT CALL SPLITTING AND SWAPPING.
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							Features DescriptionAttendant Direct Trunk Select
Description
2.20 The console may be used to directly access (seize) a trunk for mainte-
nance or operational procedures.Conditions
The following conditions apply to this feature:
lFor viewing the status of and accessing a trunk, the attendant must be al-
iowed to connect to the trunk. See DEVICE INTERCONNECTION CONTROL.
lFor accessing the trunk, the trunk must not be in the process of being
seized by another device in the system.
lSMDR applies to the call when a trunk is accessed. If there are no SMDR
records available, the call continues without an SMDR record; see STATION
MESSAGE DETAIL RECORDING.
l Trunks cannot be accessed by “Attendant Function” if the console’s COS
has COS Option 200 (Account Code, Forced Entry 
- External Calls) or COS
Option 201 (Account Code, Forced Entry 
-Long Distance Calls) enabled.
ProgrammingNoneOperationRefer to Practice 9109-094-31 S-NA, Attendant Console Description.
Attendant 
DlSA Code Setup
Description
2.21 This option allows the Attendant to change the Direct Inward System Ac-
cess 
(DISA) security code (Feature 19) in CDE Form 02 (Feature Access Codes)
that a 
DISA caller must dial to access the system.Conditions
The following conditions apply to this feature:l
The DISA code cannot conflict with the numbering plan.
0The DISA code is limited to a maximum of five digits.
l The DISA code cannot be displayed.l
An Attendant cannot delete the DISA code; it may only be deleted via CDE
Form 02 (Feature Access Codes). Refer to Practice 
9109-094-21O-NA, Cus-
tomer Data Entry (CDE), for further details.
eWhile the DISA code (Feature 19) in CDE Form 02 (Feature Access Codes) is
being setup from the Console, CDE Form 02 cannot be accessed from Cus-
tomer Data Entry. Similarly, while Feature 19 in CDE Form 02 (Feature Ac-
cess Codes) is being accessed from Customer Data Entry, the 
DISA code can-
not be changed from the console.105 2-129 109-094-I 
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