Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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ACB TELEMARKET&R Application Package 1 Illegal Access Intercept, 3-46 Implicit New Call, 2-17 Individual Directory Number, 2-17inhibit Trunk Ring-Me-Back During Dialing, 3-46 Intercept. See Illegal Access Intercept; Intercept to Recorded Announcement; Vacant Num- ber Intercept Intercept to Recorded Announcement, 3-47Intercom, 4-35 Interconnection Restriction. See Device Inter- connection ControlInterposition Calling and Transfer, 2-18 Intrude. See OverrideInward Restriction (DID), 3-47 L Language Display. See Console Language Dis- play Last Number Redial, 2-18,4-35 Last Party Receives Dial Tone, 3-48 LCD Console. See Attendant ConsoleLine Lockout, 3-48 Line Privacy, 4-36Line Selection, 4-37 Line Types and Appearances for SUPERSETTele-,phones, 3-49 Local Switching, 3-52 Lockout Alarm, 3-53Logical Lines, 3-54 M Maid In Room Display - SUPERSETTelephones, S-10 Maid In Room Status, 5-9Manual Line, 3-54 Message Lamp Test, 5-l 1Message Register, 5-l 2 Message Waiting Setup and Cancel, 2-l 9Messaging -Advisory, 4-38 Messaging - Call Me Back, 4-41 Meter Pulse Collection, 3-55Modem Pooling, 6-24 Modem Pooling Queuing, 6-29 Moves, Adds and Changes. See Moving Stations and SUPfRSETTelephones Moving Stations and SUPERSE~Telephones,3-56 Multi-Attendant Positions, 3-56 Music on Hold (MOH), 3-57 N Name, Number, COS, COR Display, 2-5 Names, 3-58 Never a Consultee Extensions, 3-60Never a Forwardee, 3-60 New Call Ring, 2-20Night Bells, 3-61 Night Services, 3-62 Night/Day Switching, 2-20,3-61 Node Identification, 3-63Non-Busy Extensions, 3-63 0 Off-Premise Extension (OPS), 3-64 Originate Only Extensions, 3-65,4-g, 4-l 1 Overlap Outpulsing, 3-66 Override, 4-45 See also Busy OverrideOverride Announce, 2-21, 448 See also Call AnnounceOverride Security, 3-66 PIndex-10Issue 3Revision 1 Paged Hold Access, 2-23 9109-094-105-NA
IndexPaging, 2-2 I, 3-66Secretarial Line, 4-54 Parallel Connection of Industry-Standard Tele-Serial Call, 2-24 phones, 3-69 Pickup - Local and Directed, 4-48 Pickup Groups, 3-69Power Fail Transfer (PFT), 3-70 Priority Dial 0,3-70 Privacy Enable, 4-50 Privacy Release, 4-50 Programmable Feature Keys, 3-71 Property Management System (PMS), 5-I 3Setup of Set Advisory Messages, 2-25 Show, Set Date, 7-5Show, Set System Time, 7-6 SMDR. See Station Message Detail RecordingSource Key, 2-25 Speedcall, 4-55Split, 4-59 Station Message Detail Recording (SMDR), 3-79 Station Swap. See Brokers Call R Range Programming, 3-72 Recall, 3-72 Receive Only Extensions, 3-75 Recorded Announcements. See Attendant Au- tomatic Overflow; Recording Support Recording Support, 3-76 Reminder, 4-51 Remote Maintenance Administration and Test Access, 7-5 Remove From Service, 7-5 Resale Package, 3-78Ringing Plan, 3-78 Ringing Time-Out, 3-79 Room Status - Attendant Console, 5-I 6 Room Status Audit, 5-18 Room Status Display - SUPERSETTelephones,5-19 RS-232C Pin Connections DATASET 1100 Series, C-2 DATASET 2 100 Series, C-3 SSatellite PABX, 3-79 Second Language, 4-53Station Transfer Security, 3-80 Subattendant, 3-81 Summary of Call Types for Call Rerouting, B-ISwap, 4-60 Swap Campon, 4-61 System Identifier, 3-83 System Logging Facility, 7-6 System Option24-Hour Clock (OI), 2-10,7-6Account Code Length (55), 3-3, 3-4,3-I 16, 6-I I ACD Reports (44), 3-56 Attendant Call Block (09), 5-7 Attendant Conference Beeps (lo), 2-82-g Auto Room Status Conversion/Auto Wake-upPrint (34), 5-5,5-6,5-13, 5-15,5-I8 Auto Room Status Conversion/Auto Wake-upPrint Timer (56), 5-5,5-6,5-18 Automatic Call Distribution (41), 6-23Automatic Wake-up Alarm (I 2), 5-5 Automatic Wake-up Print (13), 5-5,5-I 6 Automatic Wakeup (1 l), 4-52Automatic Wakeup Enable (I I), 5-5, 5-l 6 Automatic Wakeup Music (14), 5-6 Calibrated Flash (37), 3-13 Cancel 24-Hour Message Waiting (07), 442Data Demultiplexer (I 5), 3-26 DATA SMDR Indicate Long Calls (39), 6-I 5 Dialing Conflict Timer (50), 3-23 Digit Translation Plan 0 - 3 (46), 3-33 DISA Answer Timer (54), 3-I 05 Discriminating Ringing (17), 3-38 9109-094-l 05-NAIssue 3 Revision I Index-l 1
ACB TELEMARKETER Application Package Discriminating Ringing Always (18), 3-38 End of Dial Character # Enabled (36), 3-6Final Ring Timeout (51), 3-75, 3-79 Holiday Messages (20), 4-35 Incoming to Outgoing Call Forward (21), 4-24,4-25 Last Party Clear - Dial Tone (22), 3-48Limited Wait for Dial Tone (48), 3-101 Maximum Flash Timer (53), 3-42 Message Lamp Test Enable (02), 5-l 1, 5-18 Message Register Audit (24), 5-3 Message Register Count Additional Supervi-sions (23), 3-56, 5-l 3 Message Register Follows Talker (40), 5-13 Message Register Zero After Audit (25), 5-3 Message Waiting and Message Register ClearPoint (04), 5-4, 5-13 Message Waiting and Message Register ClearPrint (04), 5-l 5, 5-l 6 Minimum Flash Timer (52), 3-13, 3-42 No Overlap Outpulsing (26), 3-66 Occupied Room Default Call Restriction (58),5-8 Outgoing Call Restriction (32), 5-8, 5-l 5 Property Management System (35), 5-1.5Pseudo Answer Supervision Timer (43), 3-98 Pseudo Answer Supervision Timer (49), 5-l 3 Room Status (33), 5-8, 5-l 5, 5-18 Room Status Audit (27), 5-l 5, 5-19Satellite PBX (31), 3-79 Single Paging Amplifier (03), 2-22, 3-67 SUPERSET Last Number Redial(29), 2-19,4-36Switchhook Flash (38), 3-l 3,3-40, 3-41 Vacant Room Default Call Restriction (57), 5-8Verified Account Codes (05), 3-l 16, 6-10 System Option Number01 (24-Hour Clock), 2-l 0,7-602 (Message Lamp Test Enable), 5-l 1, 5-18 03 (Single Paging Amplifier), 2-22, 3-67 04 (Message Waiting and Message Register Clear Point), 5-4,5-13 04 (Message Waiting and Message RegisterClear Print), 5-l 5, 5-l 6 05 (Verified Account Codes), 3-l 16, 6-l 0 07 (Cancel 24-Hour Message Waiting), 4-42 09 (Attendant Call Block), 5-7 10 (Attendant Conference Beeps), 2-8, 2-911 (Automatic Wakeup Enable), 5-5,5-l 6 11 (Automatic Wakeup), 4-52 12 (Automatic Wake-up Alarm), 5-513 (Automatic Wake-up Print), 5-5, 5-l 6 14 (Automatic Wakeup Music), 5-6 15 (Data Demultiplexer), 3-2617 (Discriminating Ringing), 3-38 18 (Discriminating Ringing Always), 3-38 20 (Holiday Messages), 4-35 21 (Incoming to Outgoing Call Forward), 4-24,4-25 ;22 (Last Party Clear - Dial Tone), 348 23 (Message Register Count Additional Super-visions), 3-56, 5-l 3 24 (Message Register Audit), 5-3 25 (Message Register Zero After Audit), 5-3 26 (No Overlap Outpulsing), 3-6627 (Room Status Audit), 5-l 5, 5-l 9 29 (SUPERSET Last Number Redial), 2-19,4-3631 (Satellite PBX), 3-79 32 (Outgoing Call Restriction), 5-8, 5-l 5 33 (Room Status), 5-8,5-l 5,5-l 8 34 (Auto Room Status Conversion/Auto Wa-ke-up Print), 5-5,5-6,5-13,5-15,5-18 35 (Property Management System), 5-l 5 36 (End of Dial Character # Enabled), 3-6 37 (Calibrated Flash), 3-1338 (Switchhook Flash), 3-13, 340, 341 39 (DATA SMDR Indicate Long Calls), 6-l 5 40 (Message Register Follows Talker), 5-13 41 (Automatic Call Distribution), 6-2343 (Pseudo Answer Supervision Timer), 3-98 44 (ACD Reports), 3-5646 (Digit Translation Plan O-3)), 3-33 48 (Limited Wait for Dial Tone), 3-101 49 (Pseudo Answer Supervision Timer), 5-13 50 (Dialing Conflict Timer), 3-23 51 (Final Ring Timeout), 3-75,3-7952 (Minimum Flash Timer), 3-13,342 53 (Maximum Flash Timer), 342 54 (DISA Answer Timer), 3-105 55 (Account Code Length), 3-3,34,3-l 16, 6-l 1 56 (Auto Room Status Conversion/Auto Wa-ke-up Print Timer), 5-5,5-6,5-18 57 (Vacant Room Default Call Restriction), 5-8 58 (Occupied Room Default Call Restriction), Index- 12Issue 3Revision 1 9109-094-l 05-NA
index T Tl CO DISA, Trunk Hardware Options, 3-97 Tl Tie DISA, Trunk Hardware Options, 3-96 TAFAS, 3-88Tandem Operation, 3-84 Tenanting, 3-84 Test Line Function, 7-6 Tie DISA, Trunk Hardware Options, 3-94Tie Trunks, 6-l 0,6-12, 6-27 Timed Recall, 2-26 TimersAttendant Automatic Call Forward - No An- swer, 2-8 Attendant Timed Recall, 3-74 Auto Wakeup Print Timer, S-5,5-6, S-18Calling Party Disconnect, 3-90, 3-97, 3-98 Debounce Timer, 3-92,3-95,3-96,3-98 Dialing Conflict Timer, 3-23 DISA Answer Timer, 3-l 05Disconnect, 3-9 1,3-92, 3-94,3-95,3-96, 3-97,3-98 DTR Off Disconnect Timer, 6-20Final Ringback Timer, 3-74 Flash Timer, 3-l 3,3-42,3-91,3-92,3-96, 3-97,3-98 Guard Timer, 3-91,3-92,3-95,3-96,3-97, ,3-99 Interdigit Timer, 3-91,3-92, 3-96,3-97, 3-98, 3-99 Transfer Dial Tone, 3-87Transfer to Campon, 2-27 Transfer with Privacy, 4-67Transparent Multi-Console Operation, 2-28 Trunk Answer from Any Station. See TAFAS Trunk Answer From Any Station (TAFAS), 3-23Trunk Busy-Out, 2-29 Trunk Circuit Descriptor Options, 3-89 Trunk Dial Tone Detection, 3-l 00 Trunk Group Status Display, 2-29Trunk Groups, 3-101 Trunk Operation Direct Inward Dial (DID), 3-102 Direct Inward System Access (DISA), 3-103Non-Dial-in CO, 3-l 05 Tie, 3-107 Trunk Support Music On Hold Timer, 3-l 14 Outpulse Delay Timer, 3-96,3-97,3-99 Pseudo Answer Supervision Timer, 3-98, S-12 Recall No Answer Timer, 3-73,3-74 Recorded Message Length Timer, 3-76 Recording Failure to Hangup Timer, 3-76 Release Acknowledge Timer, 3-92,3-95,CO (LS/GS), 3-l 08 Direct Inward Dial (DID), 3-109 E&M, 3-l 09 Tl,3-110 U 3-96,3-99Uniform Call Distribution, 3-l 12 Repeated Campon Beeps Timer, 3-20Ring Cycle, 3-9 1,3-97, 3-l 00 Ringing Debounce Timer, 3-91,3-98,3-100Seize Timer, 3-9 1,3-98,3-l 00 Session Inactivity Disconnect Timer, 6-20, V6-24 Wait for Delay Timer, 3-92,3-96,3-97,3-l 00Vacant Number Intercept, 3-l 14 Verified Account Codes, 3-l 15 Verified Account Codes (Special DISA), 3-l 16Wink Timer, 3-95,3-97,3-100Toll Control, 3-85 See also ARSTone Demonstration, 4-62 Tone Plans, 3-86 Tone Signaling, 2-26 Trade Calls. See SwapTraffic Measurement, 3-86 Training Jacks, 2-27Transfer, 4-65 9 109-094-l OS-NA Issue 3Revision 1 Index-73
ACD TELEMARKETER Application Package CCopyright 1989, MITEL Corporation. All rights reserved. Index- 14issue 3Revision 1 9 109-094-l OS-NA
MITEL STANDARD PRACTICESECTION MITL9109-094-220-NAIssue 3, September 1989 SX-200” DIGITAL PRIVATE AUTOMATIC BRANCH EXCHANGE (PABX) AUTOMATIC ROUTE SELECTION AND TOLL CONTROL @Copyright 1989, MITEL Corporation. All rights reserved. @Registered Trademark of MITEL Corporation T”Trademark of MITEL Corporation
Automatic Route Selection and Toll Control CONTENTSPAGE 1. GENERAL introduction........................ Reason for Reissue.................. ARS: General Description.............. 2. NUMBERING PLANS General . . . . . . . . . . . . . . . . . . . . . . . . . . . North American Numbering Plan . . . . . . . . . 3. CALL ROUTING OPTIONS General . . . . . . . . . . . . . . . . . . . , . . . . . . . ........... . .Direct Distance Dialing . . . . . . . . . . . . . . . . ........... . .Tie Line Service . . . . . . . . . . . . . , . . . . . . . ........... . .Foreign Exchange Service (FX) . . . . . . . . . . ........... . .Wide Area Telephone Service (WATS) . . . . . ........... . .Specialized Common Carrier Service (SCC) . ........... . . .......... .......... .......... .......... .......... . . . . . . . . . . . . . * . . .1 . .1 . .1 * .3 . .3 .5 .5 .5 .5 .7 .84. DETAILED DESCRIPTION introduction.........................................11Alternative Routing................................... 11Least Cost Routing.................................... 41Toll Control......................................... 11Overlap Outpulsing.................................... 72Expensive Route Warning Tone........................... ‘13Callback Queueing.................................... 43Camp-on Queueing................................... 73Return Dial Tone..................................... 43Maximum Digits Dialed................................. 145. ARS TABLES General............................................15ARS Digit Strings Tables (CDE Form 26).................... 15ARS Maximum Dialed Digits (CDE Form 27)................. 21ARS Route Plans Table (CDE Form 25).....................23 ARS Day Zone Definition Table (CDE Form 21)...............25 ARS Route Lists Table (CDE Form 24)......................27 ARS Route Definition Table (CDE Form 23)..................29 ARS Modified Digit Table (CDE Form 22).................... 30ARS COR Group Definition Table (CDE Form 20)..............33 6. ARS OPEkATION: GENERAL APPROACH General ..,...................., . . . . . . . . . . . . . . Programming Process - General. . . . . . . . . . . . . . . . . . . . . . . .35 . . . . .35 7. APPLICATION General............................................37 Scenario.............................. _............37 Trunk Groups........................................37 COR Assignments.................................... 38 ARS Form Filling..................................... 38 Step 1.............................................40 . . .III
SECTION MITL9109-094-220-NACONTENTS (CONT’D) PAGE Step 2............................................. 40 Step3.............................................. 41ARS Digit Strings ..................................... 41Route Definition Table 43 Route List Table......................................................... : : : : : : : 43 Route Plan Table 43 Day Zone Table ................................................................. : : : : : 46 COR Group Definition Table .............................46 Modified Digits Table ..................................46 8. SYSTEM PROGRAMMING General............................................. 47 9. AUTOMATIC DATA ROUTE SELECTION (ADRS) General............................................ 49 Application .......................................... 49 Trunk Groups COR Groups..................................................................... . . ........49 50 Toll Control Requirements ..............................50 Voice Station Requirements .............................50 Data Station Requirements ..............................50 DayZones........................................... 52 Modified Digits .......................................52 Route Definition ......................................52 Route Lists ...........................................53 Route Plan .......................................... 54 Scenarios ........................................... 56 LIST OF TABLES TABLE TITLE 5-l 5-2 5-3 5-4 5-5 5-6 5-7 5-8 5-9 9-l 9-2 9-3 9-4 9-5 9-6Form 26 -ARS Digit Strings Table - Leading Digits ...19ARS Digit Strings - Nested Table .................20 Form 27 -ARS Maximum Dialed Digits ............22 Form 25 - ARS Route Plans Table ................ 24 Form 21 -ARS Day Zone Definition ...............26 Form 24 -ARS Route Lists Table ................28 Form 23 -ARS Route Definition Table .............30 Form 22 - ARS Modified Digit Table 32 Form 20 -COR Group Definition Table ’ : : : : : : : : : : : : 34 Trunk Groups ...............................50 .COR Groups ........ 50 Customer Requirements Table........................... : : : : : : : : 51 Digit Modification ............................52 Route Definition .............................53 Route List Table .............................54 iv
Automatic Route Selection and Toll Control FIGURETITLEPAGE 3-l 3-2 3-3 3-4 5-l 7-1 7-2(a) 7-2(b)Typical Tie Line..............................6Typical Foreign Exchange Line................... 6Canadian WATS Zoning........................ 7Typical SCC Arrangement...................... 9ARS Table Hierarchy......................... 16Trunking Network............................39 Table Network (Part 1)........................44 Table Network (Part 2)........................45 LIST OF ILLUSTRATIONS