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Mitel SX 200 DIGITAL Pabx General Descriptions Manual

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    							SECTlON MITL9109-Q94-230-NAcorrected when the night security guard comes on duty and sets
    “Night 2” to reroute calls to the security desk.
    Night Bells and Night Answer
    2.16The system allows incoming calls to be redirected to a Night
    bell. A station in that tenant may dial the 
    ‘TAFAS ACCESS -LOCAL TENANT” feature access. code to answer the first call in that
    tenant’s queue. Similarly, the 
    SUPERSET 4 or SUPERSET 4DN telephone
    prompt “NIGHT ANS” will light if there is a call in its tenant queue. Any
    extension may dial the “TAFAS-any” feature access code to pick up a
    call in any tenant to which it is allowed to connect.
    “Dial 0” Routing
    2.17Any tenant group may operate with a central attendant position
    handling incoming calls and “Dial 0” calls, or may program its
    own Day/Night directory numbers to route “Dial 
    0” calls. Figure 2-5
    shows two examples.
    2.18The feature access code for attendant access (usually “0”) is
    programmed systemwide for all stations. Each tenant may then
    specify the Day, Night 1, and Night 2 answer points to route callers
    who dial this access code.
    TENANT 1 
    (DAV)TENANT 2 (NIGHT)
    TRUNKS ROUTED TOTRUNKS 
    ROUTED TO
    SUPERSET 4N TELEPHONE LINESNIGHT BELL
    8296ROElFigure 2-4 Night Switching Options
    Page 8 
    						
    							Tenanting
    Call Rerouting Features and Answer Point
    2.19Each tenant may determine its method of rerouting “Dial 0”
    calls, intercepts for illegal access, or calls that are not an-
    swered, or reach busy parties. The answer point may be an Attendant
    console, SUPERSET telephone line, station, hunt group, or Night bell.
    The caller is automatically camped on to a busy station or 
    SUPERSETtelephone. Calls may also be routed to a staffed Night answering desk
    for the PABX, or to an outside answering service.
    2.20Rerouted calls arrive at a console as NO ANSWER or BUSY
    recalls. From the display, the attendant can identify which ten-
    ant originated the recall. Calls rerouted to a 
    SUPERSET telephone may
    ring into a different key for each tenant, thereby identifying the com-
    pany that originated the recall. If the line is busy, a recall will auto-
    matically camp on to the 
    SUPERSET telephone.
    2.21Several examples of Call Rerouting follow; a complete list is
    given in the CDE Section.
    Direct Inward Dial Rerouting
    2.22In some cases DID trunks may be shared among tenants. The
    block of numbers obtained is used by all the tenants, each with
    its own phone numbers listed in the telephone directory. The DID
    trunks are placed into one tenant which is programmed to be able to
    connect totheother tenants that share theDID trunks.If noone
    TENANT 1TENANT 2
    “DIAL 
    0” CALLS ROUTED TO SUPERSET 4% TELEPHONE LINES
    “DIAL 0” CALLS ROUTED TO ATTENDANT CONSOLE
    8297ROEliFigure 2-5“Dial 
    0” Call Routing
    Page 9 
    						
    							SECTION MITLSI 09-094-230-NAanswers an incoming call, or if the number is busy it may be rerouted
    to a specified answer point as a No Answer/Busy recall.
    Direct-in Line Rerouting
    2.23Incoming DIL trunks are directed to ring destinations in any
    tenant that they can connect to. An unanswered incoming call
    may be rerouted to a specified answer point (Day, Night 1, or Night 2)
    as a No Answer recall, from the tenant into which the trunk rang.
    Numbering Plan
    2.24Since tenants are allowed to connect to each other, extension
    numbers must be unique and nonconflicting across the entire
    system; for example, there may be one and ONLY ONE extension 201 in
    the PABX. Similarly, feature access codes must be the same through-
    out the system. SMDR records may be sorted for each tenant by its
    unique extension numbers.
    Automatic Route Selection with Multiple Tenants
    2.25Automatic Route Selection (ARS) enables the system to access,
    in a specific sequence, possible routes to a given destination.
    Routes are listed within the system in the order in which they are to
    be tried.
    2.26Route definition is based on trunk groups, each of which is
    listed as first to sixth choice to some destinations. Since 
    so’metenants may be allowed to access only specific trunks, the ARS pack-
    age checks the tenant interconnection table to verify if a caller may
    access a particular trunk. If the first choice trunks are not available to a
    particular tenant, the system skips them and takes the next choice
    trunks instead. The system automatically searches available trunks
    from first choice to last choice as it attempts to find a free trunk.
    2.27If tenant interconnection is allowed, shared trunks should be
    accessible from all participating tenants. ARS will optimize all
    calls made from these tenants. The administrator must collect and sort
    the SMDR reports for billing to each tenant.
    Sub-Attendants and Message Centers
    2.28A company may set up its system with a main attendant con-
    sole for receiving incoming calls and routing them to stations
    in the system. Usually the attendant who handled an incoming trunk
    call, receives the No Answer recall. Any department wanting to handle
    its own recalls (for example, to take messages), may program alternate
    recall points for its calls. The department is programmed as a tenant,
    and then uses call rerouting for its calls.
    2.29The person can take a message and set message waiting on
    the absent party’s set. Members of a department may call their
    own “message center” by dialing “0“;since each tenant programs its
    Page 10 
    						
    							Tenanting
    own dial “0” .answering point, people don’t have to remember how to
    call their message desk. They can call another department’s message
    desk by dialing its extension number.
    Page 11 
    						
    							SECTION MITL9109-094-230-NAPage 12 
    						
    							Tenanting
    3. PROGRAMMING AND CUSTOMER DATA ENTRY FOR TENANTING -
    3.01This Part describes how the Customer Data Entry (CDE) package
    handles setting up the various functions described earlier. The
    forms are more fully explained in Section 
    MITL9109-094-210-NA, Cus-
    tomer Data Entry (CDE).
    CDE Access Restrictions
    3.02There are five levels of access to Customer Data Entry; Installer,
    Maintenance 1, Maintenance 2, Supervisor, and Attendant; 
    ac’-
    cess by each level is restricted during initial Customer Data Entry to
    prevent unauthorized database modifications.
    Tenant Assignments
    3.03Stations, sets, data sets, consoles, and trunks are assigned to a
    tenant when they are programmed into the system during CDE.
    The field labeled ‘TEN” is the tenant assignment field. Enter the tenant
    number (1-25) to which the station or 
    SUPERSET telephone belongs.
    The 
    Station/SUPERSET telephones programming form (Form 3-l)
    shows extension 311 in tenant 1 and extension 312 in tenant 2.
    FORM 09 
    - STATIONBUPERSET TELEPHONES
    CDE TERMINAL DISPLAY
    lo:15 PM 15-JAN-88alarm status = NO ALARM
    BAY SLT CCT TEN EXTN COS COR TYP ANNOUNCENAMEASSOCCOMMENTS
    1 1
    01131111SetSUE C.
    1 702231211SetT. HILL
    1 103131311SetNANCY M.
    1 104131411SetPETER S.
    1 105131511SetJ. BARKER
    1 1
    06131611SetNORM MCM.
    1 107131711.SetS. KRITSCH1 108131811SetKEITH A
    1 2
    01130111StnJ. COLES
    1 202130211StnS. DUNCAN
    1 2
    03130311StnM. HENDREN
    1 204130411StnP. TINSLEY1 1
    01131111SetSUE C.
    1-MOVE2-FINDEXT3-EXPANDSET4-B-RANGE
    6-QUIT
    7-BAY/SLT/GCT8-DELETEg-REVIEWO-Form 3-l 
    Stations/SUPERSET Telephone Programming Form
    Page 13 
    						
    							SECTION MITL9109-094-230-NAInterconnections Between Tenants
    3.04Each tenant may be allowed or not allowed to call any other
    tenant, by programming the TENANT INTERCONNECTION TABLE.
    On each horizontal line, an 
    M*Nindicates tenants that may be called,
    and a 
    ‘I.”indicates tenants that may not be called from that identified
    tenant.
    3.05The diagonal of the matrix is labeled “0” because a tenant may
    not be prohibited from calling within itself. Note that the con-
    nection control is unidirectional; if tenant 1 may call into tenant 2,
    tenant 2 may not necessarily be able to call into tenant 1. This allows
    for a master tenant who could call everyone, but not be called.
    3.06Form 3-2 shows an example where tenant 1 may call any
    tenant except tenants 5 and 7.
    3.07The Tenant Interconnection Table provides security for data
    devices connected to the PABX through data sets by restricting
    access only to data sets within the same tenant group. Each group of
    data users who are to be able to access only each other are placed
    within the same tenant; data set calls between tenants are then re-
    stricted by programming Form 05, Tenant Interconnection Table.
    FORM 05
    i TENANT INTERCONNECTION TABLE
    CDE 
    TERMlNdL DISPLAY
    4~26 1 -JAN-f36
    alarm status = NO ALARM
    01 02 03 04 05 06 07 
    06 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
    0, 0 x h * . * . * f * * i * * * * * * * * * d * * *02 * 0.” * * * * * A * * * * * * * * * * * * * * t *03 * * 0 * * * * * * * * * li * * * * * * * * Ir * I *04 * * * 0 * * * * * * * t * * * * * * * li * * * t *05 . 
    * * * 0 * * t * li t * It * * * * t * * * * * * *06*hIt**Oli-**t*IrIk*d1~L*ILf**~*
    0, . * * t * t 0 * * * * * t * * * t * * * * * * * *08 * * * * + * L 0 +. * * * * * * * + * II * * * * * *09 * * ii * * * * * 0 * * * * * * * * )i It + * * * * *
    10 * * * * * * * * * 0 * * t * * * * * * * * * * * *11 * * * * * * * * li * 0 * * * t * * * * * t * * * L,2 * * )i * * * * * * * * 0 k i * * * * * f * * L * *
    01 0 * * * . * . * t * li t * * * * * * * * It * * k (t
    l-
    6-QUIT2-3-4-TOP
    7-TENANT NUM8-DISALLOW9-Form 3-2 Tenant Interconnection Table5-BOTTOM
    O-ENTER
    Page 14 
    						
    							Tenanting
    Call Rerouting
    3.08The CALL REROUTING TABLE (Form 3-3) specifies where each
    tenant is to route different types of calls in Day, Night 1, or
    Night 2. If no number is specified, the caller receives reorder tone.
    3.09For dial-in and DID trunks, forwarding and intercepting is for
    calls that are dialed into the tenant currently being displayed.
    DID trunks, which can access multiple tenants, are routed by the tenant
    whose local directory number was dialed.
    3.10Night bells and Attendant LDN keys are programmed into the
    system with directory numbers for reference, and may be
    specified here along with stations, SUPERSET telephones, and SUPER-SET telephone lines.
    Notes for programming Form 19, Call Rerouting Table.
    DID and Dial-In Tie Trunk Attendant Night Access Points only work
    when the tie trunks are sent to the Attendant’s extension number, and
    not to a 
    softkey on the console.
    The following table defines which tenant controls the recall point for
    incoming calls that are not answered by the destination station.
    TYPE OF CALL
    CGNTROLLING TENANT GROUP
    DID Recall Points on Busy
    DID Recall Points on No Answer
    DID Routing for Calls into this Tenant
    DID Intercept Routing for Calls into this Tenant
    DID Vacant Number Routing for this Tenant
    DID Attendant Night Access Points
    .Non-Dial-In Trunks Alternate Recall PointsDestination Station
    Dial-In Tie Recall Points on BusyDestination Station
    Dial-In Tie Recall Points on No AnswerDestination Station
    Dial-In Tie Routing for Calls into this TenantDestination Station Destination Station
    Destination Station
    Destination Station
    Calling Trunk
    Calling Trunk
    Calling Trunk
    Note: Will not recall on no
    answer if the ringing destination
    is the trunk’s night 1 answering
    point.
    Page 15 
    						
    							SECTION MlTL9109-094-230-NA
    7:50 AM 15-JAN-88FORM 19 
    -CALL REROUTING TABLE
    CDE TERMINAL DISPLAY
    alarm status 
    = NO ALARM
    (TENANT : iITYPE OF CALLDAYNlN2Station Dial 0 Routing
    18211821Priority Dial 0 Routing
    DID Recall Points On Busy
    DID Recall Points On No Answer
    DID Routing For Calls 
    into This Tenant
    DID Intercept Routing For Calls Into This Tenant
    DID Vacant Number Routing For This Tenant
    DID Attendant Night Access Points-----
    Non-Dial-In Trunks Alternate Recall Points
    Dial-In Tie Recall Points On Busy
    Dial-In Tie Recall Points On No Answer
    Dial-In Tie Routing For Calls Into This Tenant
    Station Dial 0 Routing
    18211821
    I-2-TENANT NAME3-4-TOP5-BOTTOM
    Ei-QUIT7-TENANT8-DELETE9-O-Form 3-3 Call Rerouting Table
    Night Switching
    3.11A TENANT NIGHT SWITCHING CONTROL matrix allows one or
    more tenants (such as a night security desk console or 
    SUPER-SET telephone) to switch all tenants into Night service. This matrix is
    similar to the TENANT INTERCONNECTION TABLE.
    3.12 The tenant being examined (horizontal row) will Night-switch
    each tenant programmed with an
    U*rr in its column. This matrix
    is unidirectional; tenant 1 may be programmed to Night-switch tenant
    2, but tenant 2 may not be programmed to Night-switch tenant 1.
    Form 3-4 shows an example where tenant 1 will Night-switch all
    tenants into Night service, but all other tenants will only Night-switch
    themselves. Tenant 1 therefore is the “master tenant” for Night switch-
    ing control.
    Page 16 
    						
    							Tenanting
    FORM 06 - TENANT NIGHT SWITCHING CONTROL
    CDE TERMINAL DISPLAY
    4:26 1 -JAN-85alarm status = NO ALARM
    01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
    0, 0 * * * * * * * t * * * * li * * * * * k * i; * * *02 0. . . . . . . . . . . . . . 
    ..,03 d : : : . . . . . . . . . . . . .
    04 0
    05 
    d : : : : : : : : : : : : : : : : : : : :
    06 0 . .
    07 . 0
    08 d. . . . . . . . . . . . .
    . .
    09 d : .
    10.. .o . ,*,11 0
    12 0 .
    0, 0 * * * * * t * * * * * * * * * * * * k * * * * *
    l-
    6-QUIT2-3-
    ?-TOP-/-TENANT NUM
    8-SWITCHED9-Form 3-4 Tenant Night Switching Control5-BOTTOMO-Page 17 
    						
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