Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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SECTlON MITL9109-Q94-230-NAcorrected when the night security guard comes on duty and sets “Night 2” to reroute calls to the security desk. Night Bells and Night Answer 2.16The system allows incoming calls to be redirected to a Night bell. A station in that tenant may dial the ‘TAFAS ACCESS -LOCAL TENANT” feature access. code to answer the first call in that tenant’s queue. Similarly, the SUPERSET 4 or SUPERSET 4DN telephone prompt “NIGHT ANS” will light if there is a call in its tenant queue. Any extension may dial the “TAFAS-any” feature access code to pick up a call in any tenant to which it is allowed to connect. “Dial 0” Routing 2.17Any tenant group may operate with a central attendant position handling incoming calls and “Dial 0” calls, or may program its own Day/Night directory numbers to route “Dial 0” calls. Figure 2-5 shows two examples. 2.18The feature access code for attendant access (usually “0”) is programmed systemwide for all stations. Each tenant may then specify the Day, Night 1, and Night 2 answer points to route callers who dial this access code. TENANT 1 (DAV)TENANT 2 (NIGHT) TRUNKS ROUTED TOTRUNKS ROUTED TO SUPERSET 4N TELEPHONE LINESNIGHT BELL 8296ROElFigure 2-4 Night Switching Options Page 8
Tenanting Call Rerouting Features and Answer Point 2.19Each tenant may determine its method of rerouting “Dial 0” calls, intercepts for illegal access, or calls that are not an- swered, or reach busy parties. The answer point may be an Attendant console, SUPERSET telephone line, station, hunt group, or Night bell. The caller is automatically camped on to a busy station or SUPERSETtelephone. Calls may also be routed to a staffed Night answering desk for the PABX, or to an outside answering service. 2.20Rerouted calls arrive at a console as NO ANSWER or BUSY recalls. From the display, the attendant can identify which ten- ant originated the recall. Calls rerouted to a SUPERSET telephone may ring into a different key for each tenant, thereby identifying the com- pany that originated the recall. If the line is busy, a recall will auto- matically camp on to the SUPERSET telephone. 2.21Several examples of Call Rerouting follow; a complete list is given in the CDE Section. Direct Inward Dial Rerouting 2.22In some cases DID trunks may be shared among tenants. The block of numbers obtained is used by all the tenants, each with its own phone numbers listed in the telephone directory. The DID trunks are placed into one tenant which is programmed to be able to connect totheother tenants that share theDID trunks.If noone TENANT 1TENANT 2 “DIAL 0” CALLS ROUTED TO SUPERSET 4% TELEPHONE LINES “DIAL 0” CALLS ROUTED TO ATTENDANT CONSOLE 8297ROEliFigure 2-5“Dial 0” Call Routing Page 9
SECTION MITLSI 09-094-230-NAanswers an incoming call, or if the number is busy it may be rerouted to a specified answer point as a No Answer/Busy recall. Direct-in Line Rerouting 2.23Incoming DIL trunks are directed to ring destinations in any tenant that they can connect to. An unanswered incoming call may be rerouted to a specified answer point (Day, Night 1, or Night 2) as a No Answer recall, from the tenant into which the trunk rang. Numbering Plan 2.24Since tenants are allowed to connect to each other, extension numbers must be unique and nonconflicting across the entire system; for example, there may be one and ONLY ONE extension 201 in the PABX. Similarly, feature access codes must be the same through- out the system. SMDR records may be sorted for each tenant by its unique extension numbers. Automatic Route Selection with Multiple Tenants 2.25Automatic Route Selection (ARS) enables the system to access, in a specific sequence, possible routes to a given destination. Routes are listed within the system in the order in which they are to be tried. 2.26Route definition is based on trunk groups, each of which is listed as first to sixth choice to some destinations. Since so’metenants may be allowed to access only specific trunks, the ARS pack- age checks the tenant interconnection table to verify if a caller may access a particular trunk. If the first choice trunks are not available to a particular tenant, the system skips them and takes the next choice trunks instead. The system automatically searches available trunks from first choice to last choice as it attempts to find a free trunk. 2.27If tenant interconnection is allowed, shared trunks should be accessible from all participating tenants. ARS will optimize all calls made from these tenants. The administrator must collect and sort the SMDR reports for billing to each tenant. Sub-Attendants and Message Centers 2.28A company may set up its system with a main attendant con- sole for receiving incoming calls and routing them to stations in the system. Usually the attendant who handled an incoming trunk call, receives the No Answer recall. Any department wanting to handle its own recalls (for example, to take messages), may program alternate recall points for its calls. The department is programmed as a tenant, and then uses call rerouting for its calls. 2.29The person can take a message and set message waiting on the absent party’s set. Members of a department may call their own “message center” by dialing “0“;since each tenant programs its Page 10
Tenanting own dial “0” .answering point, people don’t have to remember how to call their message desk. They can call another department’s message desk by dialing its extension number. Page 11
Tenanting 3. PROGRAMMING AND CUSTOMER DATA ENTRY FOR TENANTING - 3.01This Part describes how the Customer Data Entry (CDE) package handles setting up the various functions described earlier. The forms are more fully explained in Section MITL9109-094-210-NA, Cus- tomer Data Entry (CDE). CDE Access Restrictions 3.02There are five levels of access to Customer Data Entry; Installer, Maintenance 1, Maintenance 2, Supervisor, and Attendant; ac’- cess by each level is restricted during initial Customer Data Entry to prevent unauthorized database modifications. Tenant Assignments 3.03Stations, sets, data sets, consoles, and trunks are assigned to a tenant when they are programmed into the system during CDE. The field labeled ‘TEN” is the tenant assignment field. Enter the tenant number (1-25) to which the station or SUPERSET telephone belongs. The Station/SUPERSET telephones programming form (Form 3-l) shows extension 311 in tenant 1 and extension 312 in tenant 2. FORM 09 - STATIONBUPERSET TELEPHONES CDE TERMINAL DISPLAY lo:15 PM 15-JAN-88alarm status = NO ALARM BAY SLT CCT TEN EXTN COS COR TYP ANNOUNCENAMEASSOCCOMMENTS 1 1 01131111SetSUE C. 1 702231211SetT. HILL 1 103131311SetNANCY M. 1 104131411SetPETER S. 1 105131511SetJ. BARKER 1 1 06131611SetNORM MCM. 1 107131711.SetS. KRITSCH1 108131811SetKEITH A 1 2 01130111StnJ. COLES 1 202130211StnS. DUNCAN 1 2 03130311StnM. HENDREN 1 204130411StnP. TINSLEY1 1 01131111SetSUE C. 1-MOVE2-FINDEXT3-EXPANDSET4-B-RANGE 6-QUIT 7-BAY/SLT/GCT8-DELETEg-REVIEWO-Form 3-l Stations/SUPERSET Telephone Programming Form Page 13
SECTION MITL9109-094-230-NAInterconnections Between Tenants 3.04Each tenant may be allowed or not allowed to call any other tenant, by programming the TENANT INTERCONNECTION TABLE. On each horizontal line, an M*Nindicates tenants that may be called, and a ‘I.”indicates tenants that may not be called from that identified tenant. 3.05The diagonal of the matrix is labeled “0” because a tenant may not be prohibited from calling within itself. Note that the con- nection control is unidirectional; if tenant 1 may call into tenant 2, tenant 2 may not necessarily be able to call into tenant 1. This allows for a master tenant who could call everyone, but not be called. 3.06Form 3-2 shows an example where tenant 1 may call any tenant except tenants 5 and 7. 3.07The Tenant Interconnection Table provides security for data devices connected to the PABX through data sets by restricting access only to data sets within the same tenant group. Each group of data users who are to be able to access only each other are placed within the same tenant; data set calls between tenants are then re- stricted by programming Form 05, Tenant Interconnection Table. FORM 05 i TENANT INTERCONNECTION TABLE CDE TERMlNdL DISPLAY 4~26 1 -JAN-f36 alarm status = NO ALARM 01 02 03 04 05 06 07 06 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 0, 0 x h * . * . * f * * i * * * * * * * * * d * * *02 * 0.” * * * * * A * * * * * * * * * * * * * * t *03 * * 0 * * * * * * * * * li * * * * * * * * Ir * I *04 * * * 0 * * * * * * * t * * * * * * * li * * * t *05 . * * * 0 * * t * li t * It * * * * t * * * * * * *06*hIt**Oli-**t*IrIk*d1~L*ILf**~* 0, . * * t * t 0 * * * * * t * * * t * * * * * * * *08 * * * * + * L 0 +. * * * * * * * + * II * * * * * *09 * * ii * * * * * 0 * * * * * * * * )i It + * * * * * 10 * * * * * * * * * 0 * * t * * * * * * * * * * * *11 * * * * * * * * li * 0 * * * t * * * * * t * * * L,2 * * )i * * * * * * * * 0 k i * * * * * f * * L * * 01 0 * * * . * . * t * li t * * * * * * * * It * * k (t l- 6-QUIT2-3-4-TOP 7-TENANT NUM8-DISALLOW9-Form 3-2 Tenant Interconnection Table5-BOTTOM O-ENTER Page 14
Tenanting Call Rerouting 3.08The CALL REROUTING TABLE (Form 3-3) specifies where each tenant is to route different types of calls in Day, Night 1, or Night 2. If no number is specified, the caller receives reorder tone. 3.09For dial-in and DID trunks, forwarding and intercepting is for calls that are dialed into the tenant currently being displayed. DID trunks, which can access multiple tenants, are routed by the tenant whose local directory number was dialed. 3.10Night bells and Attendant LDN keys are programmed into the system with directory numbers for reference, and may be specified here along with stations, SUPERSET telephones, and SUPER-SET telephone lines. Notes for programming Form 19, Call Rerouting Table. DID and Dial-In Tie Trunk Attendant Night Access Points only work when the tie trunks are sent to the Attendant’s extension number, and not to a softkey on the console. The following table defines which tenant controls the recall point for incoming calls that are not answered by the destination station. TYPE OF CALL CGNTROLLING TENANT GROUP DID Recall Points on Busy DID Recall Points on No Answer DID Routing for Calls into this Tenant DID Intercept Routing for Calls into this Tenant DID Vacant Number Routing for this Tenant DID Attendant Night Access Points .Non-Dial-In Trunks Alternate Recall PointsDestination Station Dial-In Tie Recall Points on BusyDestination Station Dial-In Tie Recall Points on No AnswerDestination Station Dial-In Tie Routing for Calls into this TenantDestination Station Destination Station Destination Station Destination Station Calling Trunk Calling Trunk Calling Trunk Note: Will not recall on no answer if the ringing destination is the trunk’s night 1 answering point. Page 15
SECTION MlTL9109-094-230-NA 7:50 AM 15-JAN-88FORM 19 -CALL REROUTING TABLE CDE TERMINAL DISPLAY alarm status = NO ALARM (TENANT : iITYPE OF CALLDAYNlN2Station Dial 0 Routing 18211821Priority Dial 0 Routing DID Recall Points On Busy DID Recall Points On No Answer DID Routing For Calls into This Tenant DID Intercept Routing For Calls Into This Tenant DID Vacant Number Routing For This Tenant DID Attendant Night Access Points----- Non-Dial-In Trunks Alternate Recall Points Dial-In Tie Recall Points On Busy Dial-In Tie Recall Points On No Answer Dial-In Tie Routing For Calls Into This Tenant Station Dial 0 Routing 18211821 I-2-TENANT NAME3-4-TOP5-BOTTOM Ei-QUIT7-TENANT8-DELETE9-O-Form 3-3 Call Rerouting Table Night Switching 3.11A TENANT NIGHT SWITCHING CONTROL matrix allows one or more tenants (such as a night security desk console or SUPER-SET telephone) to switch all tenants into Night service. This matrix is similar to the TENANT INTERCONNECTION TABLE. 3.12 The tenant being examined (horizontal row) will Night-switch each tenant programmed with an U*rr in its column. This matrix is unidirectional; tenant 1 may be programmed to Night-switch tenant 2, but tenant 2 may not be programmed to Night-switch tenant 1. Form 3-4 shows an example where tenant 1 will Night-switch all tenants into Night service, but all other tenants will only Night-switch themselves. Tenant 1 therefore is the “master tenant” for Night switch- ing control. Page 16
Tenanting FORM 06 - TENANT NIGHT SWITCHING CONTROL CDE TERMINAL DISPLAY 4:26 1 -JAN-85alarm status = NO ALARM 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 0, 0 * * * * * * * t * * * * li * * * * * k * i; * * *02 0. . . . . . . . . . . . . . ..,03 d : : : . . . . . . . . . . . . . 04 0 05 d : : : : : : : : : : : : : : : : : : : : 06 0 . . 07 . 0 08 d. . . . . . . . . . . . . . . 09 d : . 10.. .o . ,*,11 0 12 0 . 0, 0 * * * * * t * * * * * * * * * * * * k * * * * * l- 6-QUIT2-3- ?-TOP-/-TENANT NUM 8-SWITCHED9-Form 3-4 Tenant Night Switching Control5-BOTTOMO-Page 17