Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
flash permits the user to consult another party and the second switchhook
flash forms a conference.
A variant on Broker’s Call is the Transfer With Privacy feature. This provides
the SWAP functionality without the restrictions on transfers; see Transfer
With Privacy.Conditions
The following conditions apply to this feature:
lWith COS Option 203 (Broker’s Call) enabled in its COS, the industry-stan-
dard telephone cannot set up a conference call or transfer calls.
lThe feature prevents the industry-standard telephone from putting a con-
ference on consultation hold; reorder tone is returned if it is attempted.
lIf the extension originating the Broker’s Call hangs up with a party on
hold, the held party recalls to the extension instead of being transferred to
a third party (see STATION TRANSFER SECURITY). COS Option 403 (Trunk
Recall Partial Inhibit) is an exception to this.l
An extension with the Broker’s Call feature may access the Call Hold, Call
Hold and Retrieve, and Paging features after flashing on a call.
lCOS Option 203 (Broker’s Call) and the following COS Options are mutual-
ly exclusive:
302 (Flash-In Conference)
252 (Transfer With Privacy)
223 (Flash Disable)224 (Flash for Attendant)
lThe following COS Options do not apply to an extension with Broker’s Call
enabled:
214 (Cannot Dial a Trunk after Flashing)215 (Cannot Dial a Trunk if Holding or Conf With One)
ProgrammingEnable COS Option 203 (Broker’s Call) for the extension.Operation
Operation varies depending on the type of telephone as described below.Industry-standard Telephones
A normal 2-party call is established, and the extension user requires to con-
sult a third party.
Flash the switchhook 
- dial tone is heard, and the second party is placed in
consultation hold.
Dial the number of the third party and establish a private 2-party conversa-tion.
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							Telephone Features
To alternate between calls, flash the switchhook.
SUPERSET Telephones
See SWAP (TRADE CALLS).
CalculatorDescription
4.7 The SUPfRSET4DN telephone provides a basic four function calculator
using the telephone keypad, display, and softkeys.Conditions
This feature is available only on SUPERSET4DN telephones.
ProgrammingNoneOperation
The calculator feature operates as follows:
0 Press SUPERKEY.
l Press CALCULATOR softkey.
The telephone-keypad is used as the numeric keypad; the * key is used as the
decimal point key. Arithmetic operators (x, 
+, -, + / =), clear entry/clear (CE/
CLR) and another decimal point key appear on the 
softkeys. The display is on
the top line of the LCD.
lPress SUPERKEY when completed.
Call AnnounceDescription
4.8 This feature allows a caller to announce a call through a WPERSET4 tele-
phone’s Handsfree speaker (Call Announce Port) prior to transferring it.
When the held party is released to the 
SUPERSETtelephone the transfer ismade to the 
SUPfRSETtelephone itself-if the set is idle, it rings; if it is busy,
the call camps on. Also see CALL ANNOUNCE PORT.Conditions
The following conditions apply to this feature:
lCall Announce operates only on SUPfRSET4 telephones.
lThe SUPfRSET4 telephone can be on a call at the time.
lCall Announce operates on a SUPERSET telephone regardless of the type
of device originating the call.
0 The user can perform a Call Announce via a Speedcall key or Abbreviated
Dial number only.9 109-094-l 
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							Features Description
lThe SUPERSET telephone must not be Handsfree (using the speaker) at
the time.
lThe Call Announce Port can only handle one caller at a time.
lif the Call Announce Port is busy then the call continues as usual as if the
SUPERSET telephone had been dialed directly.
lThe feature is ignored if the SUPfRSET4 telephone has the Non-busy Ex-
tension feature enabled.
lThe call announce cannot be put on hold or consultation hold or confer-
enced with a party on consultation hold.
ProgrammingProgram the set’s extension number followed by *5 into a Speed Call number
or Abbreviated Dial number, as required.
Enable COS Option 501 (Override Announce) in the caller’s COS.
Program the Call Announce Port for the 
SUPERSET telephone in CDE Form
09 
(StationlSUPERSET Sets).
Operationif a call is to be transferred, place it on Consultation Hold (flash switchhook or
press 
TRANSKONF key, as appropriate for type of set).
Press the SPEED CALL key or dial the Abbreviated Dial number of the set with
the Call Announce Port.
The CAP answers automatically; make the announcement.
Hang up; if there is a call on hold, it rings or camps on to the destination.
Call Announce Port
Description4.9 The Call Announce Port is an auxiliary port that allows a caller tocommu-
nicate through the Handsfree speaker of a SUPERSET telephone under vari-
ous circumstances. This is possible while there is a call in progress at the tele-
phone on the telephone’s handset.
The Call Announce Port itself occupies a separate line circuit and is connected
to the second pair on the 
SUPERSET telephone.
See CALL ANNOUNCE, OVERRIDE ANNOUNCE, and INTERCOM for details on
the uses of a Call Announce Port.Conditions
The following conditions apply to this feature:
lA Call Announce Port is available only on a SUPERSET telephone.
lThe SUPERSET telephone can be busy or idle, but cannot be operating in
Handsfree mode, when the Call Announce Port is accessed.105 4-a
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							Telephone Features
lThe Call Announce Port must be programmed for and connected to the
black/yellow (auxiliary) pair of its associated 
SUPERSET telephone.
lThe Call Announce Port (CAP) must be connected to a COV card, a digital
OPS card or an analog Line Circuit card; hardware restrictions prevent an
ONS port being used for a CAP.
0The Call Announce Port can accept only one caller at a time.
l A Call Announce Port cannot be put on hold or consultation hold or con-
ferenced with a party on consultation hold.
lThe SUPERSET telephone must not be Handsfree (using the speaker) at
the time that the call to the Call Announce Port is made. The CAP is consid-
ered busy if this is the case.
lIf the SUPERSE~4 telephone changes its current call to Handsfree while the
Call Announce 
Port is in use then both the current call and the call an-
nounce call is on the handsfree part of the telephone.
lNo device connection checking is done between a Call Announce Port and
calling devices.
ProgrammingProgram the Call Announce Port for the 
SUPERSET telephone in CDE Form09 
(StationslSUPERSETSets).Operation
See the features which access a Call Announce Port.Callback -Busy
Description
4.10 The Callback - Busy feature allows a user who has encountered a busy
set, hunt group, or trunk group to have the call completed when the required
set, hunt group, or trunk group becomes idle.
See CALLBACKS for details on Callbacks.
See EXPENSIVE ROUTE WARNING for Callbacks to less expensive ARS routes.Conditions
Originate Only extensions do not have access to this feature.
ProgrammingEnable COS Option 300 (Automatic Callback) in the set’s COS.
Assign an access code to 
Feat&e 20 (Callback-Busy).
If desired, 
SUPERSET3DN telephones can access Callback via a feature key.
Program a CALLBACK feature key in the set’s 
subform of CDE Form 09 (Sta-
tions/SUPERSETSets).
If Callback 
- Busy is to be permitted on outgoing trunks, also enable COS Op-
tion 236 (Outgoing Trunk Callback) in the set’s COS.9 109-094-l 05-NAIssue 3 Revision 1105 4-9 
						

							Features DescriptionOperation
Operation varies depending on the type of telephone as described below.Industry-standard Telephones and 
SUPERSET Telephones
The called extension, hunt group, or Trunk Group is busy. To set a callback:
lDial the Callback - Busy access code within 10 seconds. Dial tone is re-turned.
The extension is now ready for normal use. When the busy party becomes
idle, the set rings:
lLift the handset - ringback or audio for ARS dialing is heard.
lThe required extension rings or the trunk is seized.
SUPER%7 4 Telephone
The called extension, hunt group, or Trunk Group is busy.
To set a callback:
lPress the CALLBACK softkey - dial tone is returned.
The 
SUPERSET telephone is available for normal use.
To Answer a Callback 
- Busy:
l The SUPERSET telephone rings. The LCD reads”CALLBACK”.l
Go offhook - ringback or audio for ARS dialing is heard.
SUPERSET 3DN Telephone
The called extension or Trunk Group is busy, or the called extension does not
answer. To set a callback:
0Press the CALLBACK feature key-dial tone is returned.
The 
SUPERSET3DN telephone is available for normal use.
NOTE: The 
SUfERSET3DN telephone can also dial the Callback access code.
To Answer a Call back 
- Busy:.
l The SUPERSET3DN telephone rings.
lGo offhook - ringback or audio for ARS dialing is heard.105 4-10
SUPERSFT4DN Telephone
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							Telephone Features
The called extension or Trunk Group is busy, or the called extension does not
answer. To set a callback:
lPress the Call Me Back sof-tkey -dial tone is returned if offhook or the set
goes idle.
The 
SUPERSET4DN telephone is available for normal use.
NOTE: The 
SUPERSET4DN telephone can also dial the Callback access code.
To Answer a Cal I back 
- Busy:
l The SUfJERSET4DN telephone rings. The LCD indicates that a callback is
calling.
lGo offhook - ringback or audio for ARS dialing is heard.
Callback - No AnswerDescription
Conditions
ProgrammingOperation
9109-094-l 
OENA
4.11 Callback - No Answer allows a user, after dialing an extension which
does not answer, to have the call completed after the called party uses the
telephone later. The system continuously monitors the originating set and
the called set. When the called set goes off-hook, the callback is handled in
the same way as Callback 
i Busy.
See CALLBACKS for details on Callbacks.
The following conditions apply to this feature:l
Callback - No Answer cannot be activated by access code while listening to
ringback; see Operation.l
Callback - No Answer can be activated on extension numbers only.
lOriginate Only extensions do not have access to this feature.
Enable COS Option 300 (Automatic Callback) in the set’s COS.
Assign an access code to Feature 43 (Callback 
- No Answer).
If desired, 
SUffRSET3DN telephones can access Callback via a feature key.
Program a Callback feature key in the set’s 
subform of CDE Form 09 (Station/
SUPERSETSets).
Operation varies depending upon the type of telephone as described below.Industry-standard Telephones and 
SUPERSET Telephones
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							Features Description
The called extension does not answer. To set a callback:
l Hang up.
l Go off-hook agai.n.
lDial the Callback - No Answer access code.
lDial the unanswered set’s extension number. Dial tone is returned. The set
is available for normal use.
When the called (unanswered) set is used and returned on-hook, the set that
activated the callback gives regular ringing. To answer:
lLift the handset - ringback is heard.
l The required extension rings.
SUPERSET 3DN Telephone
The called extension does not answer. To set a callback, follow the steps given
for industry-standard telephones, above, or:
lPress the CALLBACK feature key -dial tone is returned.
The 
SUPERSET3DN telephone is available for normal use.
To Answer a Callback 
- Busy:
l The 
SUPERSET3DN telephone rings.
lGo off-hook - ringback is heard.
0
SUPERSET 4 Telephone
The called extension does not answer. To set a callback:
lPress the CALLBACK softkey -dial tone is returned. The set is available for
normal use.
NOTE: The 
SUPERSET telephone can also follow the steps given for indus-
try-standard telephones above.
When the called (unanswered) set is used and returned on-hook, the set that
activated the callback gives regular ringing; its LCD reads CALLBACK. To an-
swer:
e Go off-hook. Ringback is heard.
l The required extension rings. 
						

							Telephone Features.SUPERSET 4DN Telephone
The called extension does not answer. To set a callback:
lPress the Call Me Back softkey - dial tone is returned. The set is available
for normal use.
NOTE: The 
SUPfRSET4DN telephone can also follow the steps given for in-
dustry-standard telephones, above.
When the called (unanswered) set is used and returned on-hook, the set that
activated the callback gives regular ringing to indicate that a callback is call-
ing.
To answer:
l Go off-hook. 
Ringback is heard.
l The required extension rings.
Call Duration DisplayDescription4.12 When a 
SUPERSET or SUPfRSET4DN telephone accesses a trunk and es-
tablishes a call, the duration of the call is displayed on the set’s LCD.
ConditionsThe following conditions apply to this feature:
lThis feature is only available on SUPERSET or SUPfRSET4DN telephones.
lThe feature applies to incoming and outgoing trunk calls, whenever a
trunk of any type is the second party in a call.
lThe duration shown is the time that all parties in the PABX spend talking
on the trunk call. If a trunk is transferred from extension to extension, the
time is not restarted.
lThe duration display does not indicate the complete time that the trunk
has been answered where recordings are involved. The recording answers
the trunk but the call duration counting does not start until the trunk is
answered by an extension.
lIf Analog Networking is enabled then the extension number of the party
calling from the other node is displayed.
lIf the trunk has a name then the trunk name is displayed as well. If the
trunk has no name programmed then the trunk’s trunk group name is dis-
played. For 
SUPfRSET4DN telephones, the digits dialed are displayed in-
stead of the name for outgoing trunk calls.
lThe duration has a maximum of 10 hours (9:59) and starts back at 0 after
that time.
ProgrammingNone
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							Features Description
OperationEstablish a call on a trunk; the LCD displays the duration of the call.Call Park
Description
4.13 This feature allows an industry-standard telephone user to park an ac-
tive call and replace the handset. The call may be retrieved at the extension at
which the call was parked, or from any other extension in the system. If Music
On Hold is available, the parked party hears music. The parking extension may
not originate or receive new calls until the parked call is retrieved; however,
paging equipment may be accessed.
ConditionsThe following conditions apply to this feature:
lThis feature is available only at industry-standard telephones.
lIf there is no system music then silence is heard.
l COS Options 401 (Call Park) and 403 (Trunk Recall Partial Inhibit) are mutu-
ally exclusive.
lThe paging and call park feature access codes are the only access codes
that the parking industry-standard telephone-can dial after the park is
done.
lThe industry-standard telephone is considered busy by the Campon and
Callback features until the parked party is retrieved.
lThe parked call can only be picked up from another extension once the
parking extension has gone on-hook.
lWhen the call is parked, the timer for COS Option 254 (Call Hold Recall
Timer) is started.
lWhen the Call Hold Recall timer times out, the industry-standard tele-
phone audibly starts to ring. Forwarding 
onthe extension is ignored and
the timer for COS Option 115 (Attendant Timed Recall 
- NO ANSWER) is
started. Music or silence continues for the parked party. When the Recall
No Answer timer expires, recall handling is done; see RECALL.
ProgrammingAssign an access code to Feature 33 (Call Park).
Enable COS Option 254 (Call Hold Recall Timer) for the extension, to set the
Call Park recall time.
Enable COS Option 401 (Call Park) for the extension that parks the call and for
extensions using the Call Park access code to pick up the parked call.
Enable COS Option 218 (Directed Call Pickup) for others to pick up the parked
call.OperationTo park a call:
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							Telephone Features
lFlash the switchhook -wait for dial tone.
lDial the Call Park access code-wait for dial tone.
eReplace the handset, or access paging equipment; see PAGING.
To retrieve a parked call from the original extension:l Lift the handset-connection is made.
To retrieve a parked call from another extension:
lDial the Call Park or the Directed Call Pickup access code.
lDial the number of the extension where the call was parked.
lThe call is connected to the remote extension.
Clear All FeaturesDescription
4.14 An extension user may cancel all Call Forwarding, Do Not Disturb, and
Callbacks active at that extension.Conditions
None
ProgrammingEnable COS Option 221 (Clear All Features) for the extension.
Assign an Access Code to Feature 25 (Clear All Features).Operation
To cancel all Call Forwardings, Callbacks, and Do Not Disturb:
lLift the handset-dial tone is returned.
lDial the Clear All Features feature Access Code
l Dial tone is returned.*
l Replace the handset.
ConferenceDescription
4.15 This feature allows a set user to establish a conference of up to five par-
ties (including the originating extension), without the assistance of the At-tendant.
See DEVICE INTERCONNECTION CONTROL for information on controllingtrunk conferencing.
Conditions
The following conditions apply to this feature:9 109-094-l 05-NA
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