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Mitel SX 200 DIGITAL Pabx General Descriptions Manual

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    							Attendant FeaturesProgrammingEnable COS Option 103 (Attendant DISA Code Setup) for the console.OperationRefer to Practice 9109-094-315, Attendant Console Description.
    Attendant Do Not Disturb (DND) Setup, Cancel or OverrideDescription
    2.22 The Attendant may set up or cancel Do Not Disturb (DND) for an exten-
    sion.
    The Attendant may override Do Not Disturb (DND) on an extension when the
    extension is called.
    See DO NOT DISTURB.Conditions
    If the extension does not have COS Option 220 (Do Not Disturb) enabled in its
    COS, then the extension is not able to alter the DND setting; it can only be
    done through the console.
    ProgrammingEnable COS Option 220 (Do Not Disturb) in the Console’s COS. It is not needed
    in the extension’s Class of Service.OperationRefer to Practice 
    9109-094-315-NA, Attendant Console Description.
    Attendant Extension Busy-Out
    .Description
    2.23 This feature allows the Attendant to busy out any extension (the exten-
    sion is removed from service and cannot originate or receive any calls), and to
    remove the busy-out condition. The same operation is provided in Mainte-
    nance. Refer to Practice 
    9109094-351-NA, RS-232 Maintenance Terminal. If
    the Attendant dials the number of a busied-out extension, the console dis-
    plays the extension number and “BSY OUT” in the Destination display and the
    Attendant will receive reorder tone.Conditions
    The following conditions apply to this feature:
    0If the extension is idle when the Attendant sets the busy-out condition,
    the extension is busied-out immediately.
    lIf the extension is not idle when the Attendant sets the busy-out condi-
    tion, the extension is busied-out as soon as the extension becomes idle.
    lThe extension is treated as being busy with regard to forwarding. If the
    extension has “Call Forwarding 
    - Busy” or “Call Forwarding - Follow Me”
    set up, the forwarding occurs.
    9109-094-105-NAIssue 3Revision 1105 2-13 
    						
    							Features Description
    lIf the extension is a member of a hunt group, all calls to the hunt group
    bypass the busied-out extension.
    lA locked out extension cannot be busied out.
    ProgrammingEnable COS Option 112 (Attendant Station Busy-Out).
    OperationRefer to Practice 9109-094-315, Attendant Console Description.
    Attendant Flash Over Trunk
    Description2.24 The Attendant may flash on a trunk (any type) by pressing the FLASH
    softkey. A flash is sent out on the trunk, and dialing is restarted on the trunk.Conditions
    The following conditions apply to this feature:l
    There must be only one party at the console.
    lThe attendant may flash on incoming and outgoing trunks.
    l The trunk must be in a trunk group.
    lThe feature is not available when the console is locked out.
    a
    lThe flash duration is based on the trunk hardware used. For trunks in Digi-
    tal bays, the duration is programmed using the Flash Duration Trunk Cir-
    cuit Descriptor Option, For all other trunks, the time is approximately
    200 ms.
    lIf the trunk is the source party then the trunk becomes the destination
    pa fly.
    lDialing continues until an inter-digit timeout or the maximum number of
    digits (26) have been dialed. Digits dialed on the console keypad are sent
    out on the trunk (tone or pulse) by the system, based on the DTMF TrunkCircuit Descriptor Option for the trunk.
    lWhen dialing is restarted:
    - If COS Option 802 (Limited Wait For Dial Tone) is not enabled for the
    trunk then the system will wait indefinitely for dial tone to be de-
    tected. COS Option 805 (Trunk No Dial Tone Alarm) does not apply.
    - Tones are turned off at the console and must be turned on again if
    needed later; see ATTENDANT TONE SIGNALING.
    - The trunk’s SMDR is completed before dialing is restarted. SMDR ap-
    plies to the dialing that is started on the trunk.
    ProgrammingNone
    OperationWhile the attendant is connected to an outgoing trunk:
    105 2-149109-094-l 05-NA Issue 3
    Revision 1 
    						
    							Attendant Featuresl Press the FLASH 
    softkey.
    l Dial as required.
    Attendant Function Access
    Description2.25By pressing the Console FUNCTION key and the ATT FUNCTION softkey,
    the Attendant can access Attendant Functions, which include:ABBR DIAL
    ALARM (read alarms)
    APPLICATION (To access CDE or Maintenance)
    BELL ON/OFF (if named)BUSY OUT
    CALL FORWARD
    CANCEL ALL CALLBACKS
    CANCEL ALL CALL FORWARDINGDAY/NIGHT l/NIGHT 2 switching
    DO NOT DISTURB SETUP AND CANCEL
    FLEXIBLE NIGHT SERVICE
    FORCED TRUNK RELEASE
    FRANCAIS (French language prompts and messages on console)
    GUEST ROOM functions (if enabled)MESSAGE WAITING SETUP AND CANCEL
    a- SEND MESSAGE
    . SET DATE
    . 
    SETTIME
    0 SET UP MESSAGE
    0 STATIONS
    l SYSTEM IDENTIFIER
    . TRUNK STATUS/ACCESS/BUSY OUT
    For more information about Attendant Functions, refer to the individual fea-
    ture descriptions in this Practice.
    ConditionsAttendant Functions are not available if the Attendant Console Lockout op-
    tion (Feature 17) is invoked. 
    						
    							Features Description
    ProgrammingNone
    OperationRefer to Practice 9109-094-3 
    15-NA, Attendant Console Description.
    Attendant 
    Hoid Positions
    Description2.26 The Attendant may place an extension or trunk on hold in one of eight
    HOLD positions. There are four keys; 
    HOLDl, HOLD2, and HOLD3 are for hold
    positions1 through 3, while HOLD4 is for hold positions 4 through 8. A call
    hold recall time of 10 to 240 seconds may be programmed (default is 30).
    ConditionsThe following conditions apply to this feature:l
    A HOLD key LED is on when it has a call on hold.
    lIf music is available on the system the held party receives music on hold
    while on hold, even after the party starts alerting the console after a hold
    time-out. If no music is provided, the caller hears silence rather than 
    ring-
    back.
    lWhen the call hold timeout occurs, the call alerts the console at that-hold
    key- the call does not appear at any LDN position nor does it recall. The
    calls waiting display is updated.
    .
    oThe console can selectively answer the held call by selecting individual
    hold key.
    oNon-busy extensions cannot be placed on hold.
    l Conference calls cannot be placed on hold.
    0If the current party is a Call Announce Port at the console, the call on hold
    cannot be retrieved. If the source has a call on consultation hold, the call
    on hold cannot be retrieved.l
    If the Attendant with a call on hold is talking to a destination, and presses
    the HOLD key to retrieve the call, the destination party is placed on consul-
    tation hold and becomes the source. The held call is connected to the at-
    tendant and becomes the destination. The attendant can switch between
    parties by pressing the SRC and DEST keys on the console, or can connect
    the parties by pressing the RELEASE key.
    ProgrammingProgram COS Option 116 (Attendant-Timed Recall - HOLD) in the console’s
    COS to set the time-out period (default time is 30 seconds).
    OperationTo put a Call on Hold at the console:
    lPress the ANSWER key when call rings console.l
    Press an idle HOLD key (1-4); call is put on hold at this HOLD key.105 2-169 109-094-l 05-NA Issue 3
    Revision 1 
    						
    							Attendant FeaturesTo Retrieve a Call on Hold at the console:
    lIf the call has been recalled by a call hold time-out, the HOLD key LEDflashes.
    aPress the key (flashing) to speak with the call on hold.
    If the call is to be retrieved before a time-out, the Attendant may press the
    HOLD key where the call is being held. By pressing the HOLD key, the call is
    transferred to the SOURCE, or to the DEST if there is a SOURCE already.
    If HOLD key 4 is used, the user must 
    next press one of the softkey hold slots(HOLD slots 4 through 8) for both holding and retrieving.
    Attendant Implicit New 
    Call
    DescriptionConditions
    None
    ProgrammingNoneOperation
    Press any dial pad key. 2.27 When the Attendant presses a key on the console dial pad, by default a
    new call is initiated. When the first key is pressed, an existing party is auto-
    matically placed on hold. At the completion of dialing, the Attendant can
    transfer the call to the dialed destination by releasing from the call.
    By pressing the TONES ON 
    softkey (if available), this feature is temporarily dis-
    abled. See ATTENDANTTONE SIGNALING.
    Immediately, the current call (if one exists) is placed on hold, and a new call is
    initiated.Attendant Individual Directory Number
    Description
    2.28 Each Attendant Console has a unique directory number identifying that
    console.
    The directory number is in addition to the general attendant access number
    (usually 0) used to obtain the attendant or any LDN keys programmed at that
    console. A calling party has the choice of either dialing the general attendant
    access number, or dialing the directory number which is dedicated to a par-ticular attendant position (useful when there is more than one attendant po-
    sition).Conditions
    The following conditions apply to this feature:9 109-094-l OS-NAIssue 3
    Revision 1105 2-17 
    						
    							Features Description
    lCalls to an individual Directory Number are not presented to other atten-
    dants (if any).
    l .Calls directed to the Directory Number appear at a default softkey position
    provided by the system; see ATTENDANT DEFAULT CALL POSITIONS.
    ProgrammingProgram the Directory Number of each attendant position in CDE Form 07
    (Console Assignments).Operation
    NoneAttendant interposition Calling and Transfer
    DescriptionConditions
    The following condition applies to this feature:
    ProgrammingOperation
    2.29 In a multiple console environment, an Attendant can call or transfer acall to any other Attendant using the individual Attendant Directory Number.
    The call is transferred in the same method as a call to an extension.
    lSince Consoles cannot be put on hold, normal Attendant operations (hold,
    swap, etc) are not available when talking to another Console.
    Program the Directory Number of each attendant position in CDE Form 07
    (Console Assignments).
    When the call has been answered, dial the Directory Number of the attendant
    console to which the call is to be transferred.
    While listening to ring back or when the Attendant answers, press the RE-
    LEASE key to transfer the SOURCE caller to the called console.Attendant Last Number Redial
    Description
    2.30 The Attendant has the option of using a single softkey to have the system
    redial the last external/internal number manually dialed from the Attendant
    Console.ConditionsThe following conditions apply to this feature:
    l The redial number is changed when an internal destination is successfully
    dialed or a trunk group is dialed and found busy or an external number is
    successfully dialed.
    0The REDIAL softkey does not appear until a destination has been dialed
    and the number can be changed.105 2-189 109-094-l 05-NAIssue 3
    Revision 1 
    						
    							Attendant FeatureslThe number is not updated after a call made using Abbreviated Dial.
    lThe REDIAL softkey can be used while calls are ringing the console.
    lIf a call is directed to an LDN programmed at the same key as the REDIAL
    key 
    (softkey 9), the LDN label replaces the REDIAL softkey and the Redial
    feature is not available.
    lThe REDIAL key does not appear when the console is locked out; see AT-
    TENDANT CONSOLE LOCKOUT.
    ProgrammingEnable System Option 29 
    (SUPERSET Last Number Redial).Operation
    To redial the last number dialed from the console, press the REDIAL softkey.Attendant Message Waiting Setup and Cancel
    Description
    2.31 This feature allows the Attendant to inform extension users that there is
    a message waiting. The message waiting indication may take the form of a
    message on the display of a 
    SUPERSET or SUPERSETIDN telephone, a con-
    tinuously flashing lamp on the extension (if equipped), or the extension may
    be rung every 20 minutes with a distinctive ringing pattern (three cycles of 3.5
    ips ringing).
    If either message waiting COS Option is enabled, the extension rings every 20
    minutes when idle, or until the message waiting is canceled. If the message
    waiting indication is given by a lamp, the lamp flashes (at 60 ipm). When the
    user returns and calls the Attendant, and the Attendant answers, the “MSW”
    indicator appears on the console display to indicate that there is a message
    waiting for that extension.
    As an option, the system may be programmed to print a message on a system
    printer indicating each instance of a new message waiting. See ATTENDANT
    MESSAGE WAITING SETUP AND CANCEL-GUEST ROOM.
    When Transparent Multi-Console Operation is used, a console may review or
    cancel a message waiting indication for any station; without this feature,
    only the console that set Message Waiting for a specific station can review or
    cancel it. Also see ATTENDANT TRANSPARENT MULTI-CONSOLE OPERATION.
    ConditionsThe following conditions apply to this feature:
    lIf the message waiting indication is given by ringing the extension, the
    first ring starts 10 seconds after the extension becomes idle.
    lThe message waiting lamp or display indicator on SUPERSETtelephones is
    always lit for any message irrespective of COS options.
    0If the extension. has Do Not Disturb enabled, the ringing indication is not
    given. 
    						
    							Features Description
    lAll consoles with this feature must be in the same tenant, and have COSOption 320 (Transparent Multi-Console Operation) enabled.
    lAny console within this tenant with COS Option 320 (Transparent Multi-
    Console Operation) enabled may cancel Message Waiting, instead of just
    the console that set it.
    ProgrammingEnable COS option 232 (Message Waiting Setup 
    - Lamp) and/or COS Option
    231 (Message Waiting Setup 
    - Bell) for each extension on which the console is
    to place a message.
    COS Option 231 enables ringing at an extension; both COS Option 231 and
    COS Option 232 enable ringing at a 
    SUPERSETtelephone.Enable COS Option 320 (Transparent Multi-Console Operation) for each con-
    sole that is to operate in Transparent Multi-Console Operation mode.
    OperationRefer to Practice 
    9109-094-315-NA, Attendant Console Description.Attendant New Call Ring
    * Description
    Conditions
    The following conditions apply to this feature:
    Programming
    Operation2.32 The first call placed in the Attendant call waiting queue, while the Atten-
    dant is active on a call, signals the Attendant with a single burst of ringing.
    Subsequent calls do not alert the Attendant when they are added to the
    queue. Their presence is shown by the CW (Call Waiting) indication on the
    top line of the display; see ATTENDANT CALLS WAITING DISPLAY.
    lThis feature is disabled if the attendant bell is turned off from the console.
    Refer to ATTENDANT BELL OFF.
    lThis feature is disabled if TONES ON is on.
    Enable COS Option 106 (Attendant New Call Tone) for the console.
    NoneAttendant Night/Day Switching
    Description2.33 The Attendant may select NIGHT1 service, NIGHT2 service, or DAY service
    via softkeys; also see NIGHT SERVICES.ConditionsThe following conditions apply to this feature:
    105 2-209 109-094-l OENA Issue 3Revision 1 
    						
    							Attendant Featuresl When NIGHT1 or NIGHT2 has been selected by an Attendant Console, the
    status is displayed on the right-hand side of the destination line of the dis-
    play for all affected consoles.
    lThe console switches service for tenants controlled by that console; refer
    to CDE Form 06 (Tenant Night Switching Control) and to Practice
    9109-094-230-NA, Tenanting.
    ProgrammingRefer to NIGHT SERVICES and to 
    TENA.NTING.Operation
    Refer to Practice 9109-094-315-NA, Attendant Console Description.Attendant Override Announce
    Description2.34 This feature allows an Attendant reaching a busy SUPERSEr’ telephone
    to override to the called set’s Call Announce Port. This operation takes prece-
    dence over normal override; see OVERRIDE ANNOUNCE.Conditions
    The following conditions apply to this feature:
    l See OVERRIDE ANNOUNCE.
    ’ ProgrammingTo allow the Attendant to override to SUPERSET4” telephone Call Announce
    Ports, enable COS Option 500 (Override) and COS Option 501 (Override An-
    nounce) for the console.Operation
    Having reac.hed a busy number, press and hold down the console OVERRIDE
    softkey. *
    If a SUPERSET telephone being overridden has a Call Announce Port and theAttendant has Override Announce enabled, the conversation with the Atten-
    dant is through the telephone’s speaker and microphone.
    Release the OVERRIDE key-the Attendant is released from the call.
    Attendant Paging AccessDescription
    2.35 The Attendant may access a paging zone or zones by use of the PAGE key
    on the Attendant Console. When the PAGE key is pressed, the console hand-
    set is connected directly to the zones of the paging equipment programmed
    for default access for the console, and overrides any extension announcement
    in progress. The Attendant may alternately access the paging circuit by dial-
    ing the associated access code followed by a digit 0 
    - 9 for the zone required
    (0 accesses all zones).9109-094-f OS-NAIssue 3Revision 
    1105 2-21 
    						
    							Features Description
    See also ATTENDANT PAGED HOLD ACCESS and PAGING.Conditions
    The following conditions apply to this feature:
    lIf the attendant is to connect to specific zones, program an access code in
    Feature 13 in CDE Form 02 (Feature Access Codes).l
    Any extension(s) using the paging zone(s) that the console is attempting
    to access is overridden and removed from the pager and given busy tone.
    A 
    SUPERSET telephone displays the message KICKED OFF.
    lThe console bell is turned off while the PAGE key is held down.
    lIf System Option 03 (Single Paging Amplifier) is enabled then the Atten-
    dant cannot override the current pager user(s).
    lA console cannot override another console in a paging zone.
    lFor paging on all zones simultaneously, all zones must be either not in use
    or the console must be able to override the user of the zone(s).
    lWhile the PAGE key is held down, all other console keys are non-opera-tional.
    l
    When on a pager that has been accessed by a feature access code, tone sig-
    nalling can be turned on using the TONES ON 
    softkey. See ATTENDANT
    TONE SIGNALING.
    ProgrammingEnable one or more of the following COS Options for the console in CDE
    Form 03 (COS Define) as shown in the following table.
    1 COS Option Number 1DescriptionI
    I303( Paging Zone 1 AccessI
    I304Paging Zone 2 AccessI
    I’305Paging Zone 3 Access306
    Paging Zone 4 Access307 ,
    308
    Paging Zone 5 Access
    Paging Zone 6 Access
    I309Paging Zone 7 AccessI310
    Paging Zone 8 Access
    311Paging Zone 9 Access
    I312
    Paging Default (0 to 9) (0 Gives All Enabled
    Zones)
    I
    For access to the default zone, assign an access code to Feature1 2 (Paging Ac-
    cess to Default Zone) in CDE Form 02 (Feature Access Codes).
    Assign an access code to Feature 13 (Paging Access to Specific Zones) in CDE
    Form 02 (Feature Access Codes) for access to zones other than the default
    zones.105 2-229 109-094-l 05-NA Issue 3
    Revision 1 
    						
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