Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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Attendant FeaturesProgrammingEnable COS Option 103 (Attendant DISA Code Setup) for the console.OperationRefer to Practice 9109-094-315, Attendant Console Description. Attendant Do Not Disturb (DND) Setup, Cancel or OverrideDescription 2.22 The Attendant may set up or cancel Do Not Disturb (DND) for an exten- sion. The Attendant may override Do Not Disturb (DND) on an extension when the extension is called. See DO NOT DISTURB.Conditions If the extension does not have COS Option 220 (Do Not Disturb) enabled in its COS, then the extension is not able to alter the DND setting; it can only be done through the console. ProgrammingEnable COS Option 220 (Do Not Disturb) in the Console’s COS. It is not needed in the extension’s Class of Service.OperationRefer to Practice 9109-094-315-NA, Attendant Console Description. Attendant Extension Busy-Out .Description 2.23 This feature allows the Attendant to busy out any extension (the exten- sion is removed from service and cannot originate or receive any calls), and to remove the busy-out condition. The same operation is provided in Mainte- nance. Refer to Practice 9109094-351-NA, RS-232 Maintenance Terminal. If the Attendant dials the number of a busied-out extension, the console dis- plays the extension number and “BSY OUT” in the Destination display and the Attendant will receive reorder tone.Conditions The following conditions apply to this feature: 0If the extension is idle when the Attendant sets the busy-out condition, the extension is busied-out immediately. lIf the extension is not idle when the Attendant sets the busy-out condi- tion, the extension is busied-out as soon as the extension becomes idle. lThe extension is treated as being busy with regard to forwarding. If the extension has “Call Forwarding - Busy” or “Call Forwarding - Follow Me” set up, the forwarding occurs. 9109-094-105-NAIssue 3Revision 1105 2-13
Features Description lIf the extension is a member of a hunt group, all calls to the hunt group bypass the busied-out extension. lA locked out extension cannot be busied out. ProgrammingEnable COS Option 112 (Attendant Station Busy-Out). OperationRefer to Practice 9109-094-315, Attendant Console Description. Attendant Flash Over Trunk Description2.24 The Attendant may flash on a trunk (any type) by pressing the FLASH softkey. A flash is sent out on the trunk, and dialing is restarted on the trunk.Conditions The following conditions apply to this feature:l There must be only one party at the console. lThe attendant may flash on incoming and outgoing trunks. l The trunk must be in a trunk group. lThe feature is not available when the console is locked out. a lThe flash duration is based on the trunk hardware used. For trunks in Digi- tal bays, the duration is programmed using the Flash Duration Trunk Cir- cuit Descriptor Option, For all other trunks, the time is approximately 200 ms. lIf the trunk is the source party then the trunk becomes the destination pa fly. lDialing continues until an inter-digit timeout or the maximum number of digits (26) have been dialed. Digits dialed on the console keypad are sent out on the trunk (tone or pulse) by the system, based on the DTMF TrunkCircuit Descriptor Option for the trunk. lWhen dialing is restarted: - If COS Option 802 (Limited Wait For Dial Tone) is not enabled for the trunk then the system will wait indefinitely for dial tone to be de- tected. COS Option 805 (Trunk No Dial Tone Alarm) does not apply. - Tones are turned off at the console and must be turned on again if needed later; see ATTENDANT TONE SIGNALING. - The trunk’s SMDR is completed before dialing is restarted. SMDR ap- plies to the dialing that is started on the trunk. ProgrammingNone OperationWhile the attendant is connected to an outgoing trunk: 105 2-149109-094-l 05-NA Issue 3 Revision 1
Attendant Featuresl Press the FLASH softkey. l Dial as required. Attendant Function Access Description2.25By pressing the Console FUNCTION key and the ATT FUNCTION softkey, the Attendant can access Attendant Functions, which include:ABBR DIAL ALARM (read alarms) APPLICATION (To access CDE or Maintenance) BELL ON/OFF (if named)BUSY OUT CALL FORWARD CANCEL ALL CALLBACKS CANCEL ALL CALL FORWARDINGDAY/NIGHT l/NIGHT 2 switching DO NOT DISTURB SETUP AND CANCEL FLEXIBLE NIGHT SERVICE FORCED TRUNK RELEASE FRANCAIS (French language prompts and messages on console) GUEST ROOM functions (if enabled)MESSAGE WAITING SETUP AND CANCEL a- SEND MESSAGE . SET DATE . SETTIME 0 SET UP MESSAGE 0 STATIONS l SYSTEM IDENTIFIER . TRUNK STATUS/ACCESS/BUSY OUT For more information about Attendant Functions, refer to the individual fea- ture descriptions in this Practice. ConditionsAttendant Functions are not available if the Attendant Console Lockout op- tion (Feature 17) is invoked.
Features Description ProgrammingNone OperationRefer to Practice 9109-094-3 15-NA, Attendant Console Description. Attendant Hoid Positions Description2.26 The Attendant may place an extension or trunk on hold in one of eight HOLD positions. There are four keys; HOLDl, HOLD2, and HOLD3 are for hold positions1 through 3, while HOLD4 is for hold positions 4 through 8. A call hold recall time of 10 to 240 seconds may be programmed (default is 30). ConditionsThe following conditions apply to this feature:l A HOLD key LED is on when it has a call on hold. lIf music is available on the system the held party receives music on hold while on hold, even after the party starts alerting the console after a hold time-out. If no music is provided, the caller hears silence rather than ring- back. lWhen the call hold timeout occurs, the call alerts the console at that-hold key- the call does not appear at any LDN position nor does it recall. The calls waiting display is updated. . oThe console can selectively answer the held call by selecting individual hold key. oNon-busy extensions cannot be placed on hold. l Conference calls cannot be placed on hold. 0If the current party is a Call Announce Port at the console, the call on hold cannot be retrieved. If the source has a call on consultation hold, the call on hold cannot be retrieved.l If the Attendant with a call on hold is talking to a destination, and presses the HOLD key to retrieve the call, the destination party is placed on consul- tation hold and becomes the source. The held call is connected to the at- tendant and becomes the destination. The attendant can switch between parties by pressing the SRC and DEST keys on the console, or can connect the parties by pressing the RELEASE key. ProgrammingProgram COS Option 116 (Attendant-Timed Recall - HOLD) in the console’s COS to set the time-out period (default time is 30 seconds). OperationTo put a Call on Hold at the console: lPress the ANSWER key when call rings console.l Press an idle HOLD key (1-4); call is put on hold at this HOLD key.105 2-169 109-094-l 05-NA Issue 3 Revision 1
Attendant FeaturesTo Retrieve a Call on Hold at the console: lIf the call has been recalled by a call hold time-out, the HOLD key LEDflashes. aPress the key (flashing) to speak with the call on hold. If the call is to be retrieved before a time-out, the Attendant may press the HOLD key where the call is being held. By pressing the HOLD key, the call is transferred to the SOURCE, or to the DEST if there is a SOURCE already. If HOLD key 4 is used, the user must next press one of the softkey hold slots(HOLD slots 4 through 8) for both holding and retrieving. Attendant Implicit New Call DescriptionConditions None ProgrammingNoneOperation Press any dial pad key. 2.27 When the Attendant presses a key on the console dial pad, by default a new call is initiated. When the first key is pressed, an existing party is auto- matically placed on hold. At the completion of dialing, the Attendant can transfer the call to the dialed destination by releasing from the call. By pressing the TONES ON softkey (if available), this feature is temporarily dis- abled. See ATTENDANTTONE SIGNALING. Immediately, the current call (if one exists) is placed on hold, and a new call is initiated.Attendant Individual Directory Number Description 2.28 Each Attendant Console has a unique directory number identifying that console. The directory number is in addition to the general attendant access number (usually 0) used to obtain the attendant or any LDN keys programmed at that console. A calling party has the choice of either dialing the general attendant access number, or dialing the directory number which is dedicated to a par-ticular attendant position (useful when there is more than one attendant po- sition).Conditions The following conditions apply to this feature:9 109-094-l OS-NAIssue 3 Revision 1105 2-17
Features Description lCalls to an individual Directory Number are not presented to other atten- dants (if any). l .Calls directed to the Directory Number appear at a default softkey position provided by the system; see ATTENDANT DEFAULT CALL POSITIONS. ProgrammingProgram the Directory Number of each attendant position in CDE Form 07 (Console Assignments).Operation NoneAttendant interposition Calling and Transfer DescriptionConditions The following condition applies to this feature: ProgrammingOperation 2.29 In a multiple console environment, an Attendant can call or transfer acall to any other Attendant using the individual Attendant Directory Number. The call is transferred in the same method as a call to an extension. lSince Consoles cannot be put on hold, normal Attendant operations (hold, swap, etc) are not available when talking to another Console. Program the Directory Number of each attendant position in CDE Form 07 (Console Assignments). When the call has been answered, dial the Directory Number of the attendant console to which the call is to be transferred. While listening to ring back or when the Attendant answers, press the RE- LEASE key to transfer the SOURCE caller to the called console.Attendant Last Number Redial Description 2.30 The Attendant has the option of using a single softkey to have the system redial the last external/internal number manually dialed from the Attendant Console.ConditionsThe following conditions apply to this feature: l The redial number is changed when an internal destination is successfully dialed or a trunk group is dialed and found busy or an external number is successfully dialed. 0The REDIAL softkey does not appear until a destination has been dialed and the number can be changed.105 2-189 109-094-l 05-NAIssue 3 Revision 1
Attendant FeatureslThe number is not updated after a call made using Abbreviated Dial. lThe REDIAL softkey can be used while calls are ringing the console. lIf a call is directed to an LDN programmed at the same key as the REDIAL key (softkey 9), the LDN label replaces the REDIAL softkey and the Redial feature is not available. lThe REDIAL key does not appear when the console is locked out; see AT- TENDANT CONSOLE LOCKOUT. ProgrammingEnable System Option 29 (SUPERSET Last Number Redial).Operation To redial the last number dialed from the console, press the REDIAL softkey.Attendant Message Waiting Setup and Cancel Description 2.31 This feature allows the Attendant to inform extension users that there is a message waiting. The message waiting indication may take the form of a message on the display of a SUPERSET or SUPERSETIDN telephone, a con- tinuously flashing lamp on the extension (if equipped), or the extension may be rung every 20 minutes with a distinctive ringing pattern (three cycles of 3.5 ips ringing). If either message waiting COS Option is enabled, the extension rings every 20 minutes when idle, or until the message waiting is canceled. If the message waiting indication is given by a lamp, the lamp flashes (at 60 ipm). When the user returns and calls the Attendant, and the Attendant answers, the “MSW” indicator appears on the console display to indicate that there is a message waiting for that extension. As an option, the system may be programmed to print a message on a system printer indicating each instance of a new message waiting. See ATTENDANT MESSAGE WAITING SETUP AND CANCEL-GUEST ROOM. When Transparent Multi-Console Operation is used, a console may review or cancel a message waiting indication for any station; without this feature, only the console that set Message Waiting for a specific station can review or cancel it. Also see ATTENDANT TRANSPARENT MULTI-CONSOLE OPERATION. ConditionsThe following conditions apply to this feature: lIf the message waiting indication is given by ringing the extension, the first ring starts 10 seconds after the extension becomes idle. lThe message waiting lamp or display indicator on SUPERSETtelephones is always lit for any message irrespective of COS options. 0If the extension. has Do Not Disturb enabled, the ringing indication is not given.
Features Description lAll consoles with this feature must be in the same tenant, and have COSOption 320 (Transparent Multi-Console Operation) enabled. lAny console within this tenant with COS Option 320 (Transparent Multi- Console Operation) enabled may cancel Message Waiting, instead of just the console that set it. ProgrammingEnable COS option 232 (Message Waiting Setup - Lamp) and/or COS Option 231 (Message Waiting Setup - Bell) for each extension on which the console is to place a message. COS Option 231 enables ringing at an extension; both COS Option 231 and COS Option 232 enable ringing at a SUPERSETtelephone.Enable COS Option 320 (Transparent Multi-Console Operation) for each con- sole that is to operate in Transparent Multi-Console Operation mode. OperationRefer to Practice 9109-094-315-NA, Attendant Console Description.Attendant New Call Ring * Description Conditions The following conditions apply to this feature: Programming Operation2.32 The first call placed in the Attendant call waiting queue, while the Atten- dant is active on a call, signals the Attendant with a single burst of ringing. Subsequent calls do not alert the Attendant when they are added to the queue. Their presence is shown by the CW (Call Waiting) indication on the top line of the display; see ATTENDANT CALLS WAITING DISPLAY. lThis feature is disabled if the attendant bell is turned off from the console. Refer to ATTENDANT BELL OFF. lThis feature is disabled if TONES ON is on. Enable COS Option 106 (Attendant New Call Tone) for the console. NoneAttendant Night/Day Switching Description2.33 The Attendant may select NIGHT1 service, NIGHT2 service, or DAY service via softkeys; also see NIGHT SERVICES.ConditionsThe following conditions apply to this feature: 105 2-209 109-094-l OENA Issue 3Revision 1
Attendant Featuresl When NIGHT1 or NIGHT2 has been selected by an Attendant Console, the status is displayed on the right-hand side of the destination line of the dis- play for all affected consoles. lThe console switches service for tenants controlled by that console; refer to CDE Form 06 (Tenant Night Switching Control) and to Practice 9109-094-230-NA, Tenanting. ProgrammingRefer to NIGHT SERVICES and to TENA.NTING.Operation Refer to Practice 9109-094-315-NA, Attendant Console Description.Attendant Override Announce Description2.34 This feature allows an Attendant reaching a busy SUPERSEr’ telephone to override to the called set’s Call Announce Port. This operation takes prece- dence over normal override; see OVERRIDE ANNOUNCE.Conditions The following conditions apply to this feature: l See OVERRIDE ANNOUNCE. ’ ProgrammingTo allow the Attendant to override to SUPERSET4” telephone Call Announce Ports, enable COS Option 500 (Override) and COS Option 501 (Override An- nounce) for the console.Operation Having reac.hed a busy number, press and hold down the console OVERRIDE softkey. * If a SUPERSET telephone being overridden has a Call Announce Port and theAttendant has Override Announce enabled, the conversation with the Atten- dant is through the telephone’s speaker and microphone. Release the OVERRIDE key-the Attendant is released from the call. Attendant Paging AccessDescription 2.35 The Attendant may access a paging zone or zones by use of the PAGE key on the Attendant Console. When the PAGE key is pressed, the console hand- set is connected directly to the zones of the paging equipment programmed for default access for the console, and overrides any extension announcement in progress. The Attendant may alternately access the paging circuit by dial- ing the associated access code followed by a digit 0 - 9 for the zone required (0 accesses all zones).9109-094-f OS-NAIssue 3Revision 1105 2-21
Features Description See also ATTENDANT PAGED HOLD ACCESS and PAGING.Conditions The following conditions apply to this feature: lIf the attendant is to connect to specific zones, program an access code in Feature 13 in CDE Form 02 (Feature Access Codes).l Any extension(s) using the paging zone(s) that the console is attempting to access is overridden and removed from the pager and given busy tone. A SUPERSET telephone displays the message KICKED OFF. lThe console bell is turned off while the PAGE key is held down. lIf System Option 03 (Single Paging Amplifier) is enabled then the Atten- dant cannot override the current pager user(s). lA console cannot override another console in a paging zone. lFor paging on all zones simultaneously, all zones must be either not in use or the console must be able to override the user of the zone(s). lWhile the PAGE key is held down, all other console keys are non-opera-tional. l When on a pager that has been accessed by a feature access code, tone sig- nalling can be turned on using the TONES ON softkey. See ATTENDANT TONE SIGNALING. ProgrammingEnable one or more of the following COS Options for the console in CDE Form 03 (COS Define) as shown in the following table. 1 COS Option Number 1DescriptionI I303( Paging Zone 1 AccessI I304Paging Zone 2 AccessI I’305Paging Zone 3 Access306 Paging Zone 4 Access307 , 308 Paging Zone 5 Access Paging Zone 6 Access I309Paging Zone 7 AccessI310 Paging Zone 8 Access 311Paging Zone 9 Access I312 Paging Default (0 to 9) (0 Gives All Enabled Zones) I For access to the default zone, assign an access code to Feature1 2 (Paging Ac- cess to Default Zone) in CDE Form 02 (Feature Access Codes). Assign an access code to Feature 13 (Paging Access to Specific Zones) in CDE Form 02 (Feature Access Codes) for access to zones other than the default zones.105 2-229 109-094-l 05-NA Issue 3 Revision 1