Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Data Features
lHeralds and call progress messages are only displayed if programmed; see
DATA TRANSCEIVER (DTRX).
ProgrammingAssign the originating 
dataset a DTE Profile number in CDE Form 12 (Data As-
signment).
Program the Data Circuit Descriptor Options in CDE Form 11 (Data Circuit Des-criptors) 
subform.
Program the DTE Profile in CDE Form 29 (DTE Profile).
OperationDTRX operation is described below.
DTRX Originate
lPress the RETURN or ENTER key on the DTE keyboard. (Keyboard Origina-
tion must be enabled in the Data Circuit Descriptors).
OR
lPress the ATTENTION key on the dataset.
OR
0 Switch power ON at the data device (i.e. raise DTR). (The option, “Origi-
nate a DTRX Call With Low to High Transition of DTR” must be enabled in
the Data Circuit Descriptors).
OR
l Press the CALUATTN key on a dataset equipped Digital SUPERSETtele-
phone.
.’
The system attempts to seize DTRX. If DTRX is available, the *prompt is dis-
played.
l Enter CALL (or C)
lEnter the destination’s directory number at the keyboard, followed by RE-
TURN or ENTER.
0DTRX sends the digits to system’s main control for call processing.
l Call progress messages are supplied, if programmed.
DTRX Disconnect
The DTRX is dropped when the originator is connected to the destination. To
disconnect the current 
DTRX-originated data call and reconnect to DTRX:
0Switch the DTE off and on. (The option “Originate a DTRX Call With Lowto 
HighTransition Of DTR” must be enabled in the Data Circuit Descrip-9 109-094-l 05-NA
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							Features Description
tors). It must remain off for longer than the duration of the DTR OFF Dis-
connect timer duration.
OR
lPress the BREAK key (if enabled).
OR
lPress the PBX Attention Character key (if programmed).
OR
lPress the ATTENTION key on the dataset.
ORl
Press the DATA CALL ORIGINATE/ATTENTION key on the Digital SUPERSET
telephone.
To disconnect from DTRX and return to idle state:
l At the * prompt, enter BYE or CCTRL E>. “Goodbye” message is dis-
played.
lWhile connected to DTRX, wait for the DTRX inactivity time out. (This is
programmed in the DTE Profile).-
l Turn off the data terminal (DTR dropped).l
Press the DISCONNECT key on the dataset.
0Press the DATA CALL DISCONNECT key on the Digital SUPERSETtelephone.
The first two disconnect methods are possible only while communicating with
the DTRX, i.e. no call in progress. 
Thgother methods can be used at anytime
and also disconnect the current call. Also, the system can automatically dis-
connect users who remain inactive too long while connected to a destina-
tion. If programmed, the Session Inactivity Disconnect Timer controls thetime-out period.
DTRX Help
Description6.18 The Data Transceiver (DTRX) provides on-line help. The topics covered
include:
0 CALL
e HELP
e ACCOUNT
0 MONITOR (ACD only)
0 BYE
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							Data FeaturesConditions
None
ProgrammingNone
OperationAt the * prompt, type HELP and the topic name, followed by .
DTRX responds with the required information and returns to the * prompt.
If the topic is not known, just type HELP followed by .
DTRX responds with a list of topics and the ? prompt. Type,the required topic
name, followed by .:To exit from Help, type  at the ? prompt.
DTRX Ho&e
Description6.19 A dataset can be programmed to connect automatically to a predeter-
mined destination when a user originates a DTRX data call.Conditions
Unlike normal DTRX call origination, if the user presses ATTENTION, BREAK,
or 
CALUATTN while the dataset is queued or connected to its hotline destina-
tion, the system drops the call and does not reconnect the user to DTRX.
ProgrammingAssign the Hotline number in CDE Form 12 (Data Assignment).
OperationSee DTRX CALL ORIGINATE/DISCONNECT.
DTRX Messages
Description
>
6.20 The Data Transceiver (DTRX) provides several messages to inform the user
of call progress and error conditions.
Table 6-1 DTRX Messages
MessageMeaning
DO101 Information 
- Ringing
DO1 02 Information - ConnectedThe destination is available and is now ringing.
The user is now connected to the destination.
This is the last message displayed in a successful
call. The DTRX is now dropped.Page lof 4
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							Features Description
Table 6-1 DTRX Messages(continued)
Message
DO201 Call Failure-BusyMeaning
The destination is busy and queuing is not en-
abled. The user is then returned to the DTRX *prompt. 
_
DO203 Call Failure - Invalid Number, Check Direc-The directory n’umber does not exist. The user istoryreturned to the DTRX * prompt.
DO204 Call Failure -Out of Order, Call Communi-The destination data device has been busied out.
cations DepartmentThis can indicate a fault in the destination data
device.DO205 Call Failure-No Answer
The destination auto answer dataset did not re-
spond. The user is returned to the DTRX *prompt.
DO207 Call Failure - Destination Not ReadyThe DTR signal of the destination device (non
auto answer) indicates it is not ready. The user isreturned to the DTRX * prompt.
DO208 Call Failure - Destination Powered Off, Try
The destination dataset has no power or is not
Again Laterconnected to the PABX.
DO209 Call Failure 
- Destination Not CompatibleThe destination is a voice device and thus incom-
patible.
DO21 0 Call Failure 
- Address Incomplete, CheckFurther addressing information is required to
Directorycomplete the call. The user is returned to the
DTRX * prompt.
DO21 1 Call Failure- Modem Failure, Try AgainThe setup to the Pooled Modem has failed. The
user is returned to the DTRX * prompt.
DO212 Call Failure 
- No Modem Available, Try
Again LaterThere are no idle members in the Modem Pool
Hunt Group and queuing is not enabled. The user
is returned to the DTRX * prompt.
DO218 Call Failure 
- Destination Not CompatibleThe destination device’s data rate is not compat-
ible with that of the source device. (Speed con-
version is allowed if 
XON/XOFF Flow Control is
enabled). The user is returned to the DTRX *
prom pt.
DO301 Call Not Allowed 
- No Access, Call Com-munications DepartmentAccess to the destination device is not allowed.
This can be due to tenanting,because the data
station is programmed as Receive Only, or be-
cause the destination is not accessible by the call-
er. The user is returned to the DTRX* prompt.Page 20f 4
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							Data Features
Table 6-1 DTRX Messages(continued)
Message
503 Facility -Call is QueuedMeanmg
The destination is busy and queuing is enabled.
The “Queue Position” message follows if the des-
tination is a 
dataset. The DTRX is dropped until it
is needed to display the call progress messages, orthe next 
queue:position. When the destination
device becomes free, the “Ringing”and “Con-
nected” messages follow.
57204 Facility- Queue Position nn
.This message occurs after every system clock min-
ute. It indicates the user’s new queue position, if
changed. If the position has not changed, 
‘I.” is
appended to the displayed position number.
(e.g. Queue Position 02.. 
). The DTRX is obtained
for this write operation and is dropped after it is
completed.
506 Facility 
- Destination Queue FullThere is no room in the queue. The user is re-turned to the DTRX * prompt.
507 Facility- invalid Account, Check AccountThe entered account code is programmed as inac-
detive (Verified Account Code), is invalid or is not
the length specified in CDE Form 04 (System Op-
tions/System Timers).
512 Facility- Facility Not AvailableFor ACD only, when “MONITOR ACD” is selected.
This message is displayed if the user enters MONI-
TOR ACD in an ACD software load and SystemOption 41 (Automatic Call Distribution) is dis-
abled.
517 Facility- Change Your Speed to 
[xxxxx]The system has changed the data rate of the data-
set to be compatible with the destination. The
user must change the terminal’s data rate as indi-
cated. The DTRX is dropped at this point.101 Information-Welcome to MITEL Data
‘itching
104 information 
- GoodbyeIf DTRX Herald is not enabled, only the 
“*rr
prompt appears.
DTRX dropped due to timeout or user request(“BYE” command or 
CCTRL E> at DTRX *
prompt).
105 Information - System Busy, Please Wait
108 Information 
- Call DisconnectedThere are no DTRX links currently available.
The system has disconnected the call. This could
be due to a link failure. Check the DATA SMDRreports for more information.
109 Information - Call Disconnected By UserThe user disconnected the call using the Discon-
nect key.
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							Features Description
Table 
6-I DTRX Messages
(conti’nued)
MessageMeaning
GO1 10 Information 
- Call Disconnected By Desti-The destination data station disconnected the
nationcall.
GO201 System Error-System Busy, Try Again 
Lat-There are no free DTRX work areas in system
ermemory.
GO301 User Error 
- User Has been inactive for tooDTRX or data call dropped due to inactivity timer
Longexpiry. If in DTRX, “Goodbye” message follows.
GO302 User Error 
- Unrecognized Command,The system could not understand some part of
Check User Manualthe input command string. Consult the HELP fa-
cility.
GO303 User Error -Ambiguous Command, CheckThe command the user entered was too 
abbre-
User Manual
viated. The system could not determine which
command was intended.
GO307 User Error 
- No Help Information Avail-
ableThe help facility has no information on the com-
mand specified.Page 40f 4
Modem Pooling
Description6.21 Modem Pooling is a data application feature using voice communication
lines. Modem pooling permits communication between modems and
DATASET 2100 Series datasets. Each pooled modem consists of a modem and a
dataset. The dataset connects to a Digital Line Circuit, and communicates
with 
datasets within the PABX. The pooled modem connects to an ONS or OPS
Line Circuit, which communicates directly with internal modems, or with ex-
ternal modems via trunks.
A collection of pooled modems organized into a hunt group is called a Mo-
dem Pool Hunt Group.
A 
dataset user can access a modem pool hunt group to obtain a pooled mo-
dem for data transmission to a modem user over the Public Network. If the
modem pool hunt group or the trunk group is busy, the user can queue for it;
see MODEM POOLING QUEUING.
A modem user, internal or external, can access a modem pool hunt group to
obtain a pooled modem for communication with a 
dataset within the PABX.
If the modem pool hunt group or the destination 
dataset is busy, the user can
queue for it; see MODEM POOLING QUEUING.
Modem Pooling calls may also be made by using System Abbreviated Dial
numbers, or by using Speedcall from a 
SUPERSE~4 or SUPERSET4DN tele-
phone.105 6-24
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							Data Features
Modem Pooling is not available with Generic 1002.Conditions
The following conditions apply to this feature:
0COS Option 217 (Direct to ARS) is ignored for outgoing data calls.l
If the originator does not dial a specific Modem Pool Hunt Group access
code, a pooled modem is selected from the default modem pool hunt
group, if programmed.l
On incoming or internal calls, the system prints TRUNK SMDR reports for
the trunk and DATA SMDR reports for the pooled modem if they are en-
abled in the respective COS. The reports can be correlated by the originat-
ing device’s identity and the time the call was started. COS Option 806
(SMDR 
- Record Incoming Calls) must be enabled to generate SMDR re-
cords for incoming calls. COS Option 906 (DATA SMDR 
- Does Not Apply)
must be disabled for pooled modems to generate SMDR records for incom-
ing calls.l
On external ADL or DTRX-originated calls, the system generates a TRUNK
SMDR report for the pooled modem and a DATA SMDR report for the orig-
inating data station.
lOnly DATASET 2102 and 2103 datasets can be used as modem pool devices.
o All pooled modems in the Modem Pool Hunt Group must have the same
Operating Mode (all Originate or all Answer or all Both).
l The pooled modems in the default modem pool hunt group can’only be
programmed for Both (Answer and Originate) mode.
l A direct-connect modem cannot be connected to a COV line; an acousti-
cally-coupled modem must be used.
ProgrammingProgramming varies depending upon the modem configuration as described
below.Internal/Incoming Modem Users
Modem users can be a: trunk, station (ONS/OPS), SUPERSETtelephone (with
acoustically-coupled modem), or a console (can only transfer a modem.
To permit a modem user to make calls to datasets, enable COS Option 704 (In-
coming/Internal Modem Pooling Access) in its COS. This is required because
the system normally bars calls between voice and data devices. Modems of
pooled modems within the modem pool hunt group should be in 
auto-
answer mode.
If desired, Enable Option 900 (Data Station Queuing) in the modem user’s
COS; see MODEM POOLING QUEUING.
Pooled Modem
Pooled modems are programmed in CDE Form 36 (Modem Assignment); for
each pooled modem, assign:9109-094-l 
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							Features Description
lBay/Slot/Circuit location of its ONS (or OPS) Line (system-supplied),
lData Circuit Descriptor Number (CDN) that applies to its dataset,
l Bay/Slot/Circuit location of its dataset’s Digital Line,
l extension numberl tenant (default is 
‘l),
l DTE Profile Number (optional),
lClass of Service (COS) (default is 1) and Class of Restriction (COR) (default
is 
l),
0 mode: Answer, Originate, or Both (default is Both).
l 
autodial capability: Auto dial or Non Auto dial (default is Non Auto dial).
Modem Pool Hunt Group
lProgram the extension numbers of the required pooled modems to a Hunt
Group in CDE Form 17 (Hunt Groups).
lAssign an access code to the Modem Pool Hunt Group.
lIf desired, make this the Default modem pool hunt group. Users do not
need to dial the Modem Pool access code. Only one Default modem pool
hunt group can be programmed in the system.
lOnly pooled modems of the same Operating Mode can be assigned to the
same modem, pool hunt group.
0Assign a Hunt Group Name to allow access via the DTRX Call by Name fea-
ture.
0 To provide immediate DTRX access for incoming or internal modem pool-
ing callers, enable DTRX for the Modem Pool Hunt Group in the Options
subform of CDE Form 17 (Hunt Groups). If DTRX is disabled, DTRX callers
must wait for the interdigit time-out (up to 15 seconds) before receiving a
response. The DTRX option does not affect outgoing modem pooling calls.
The DTRX option can only be enabled if DTE is programmed in the pooled
modem and the mode of the hunt group is Answer or Both.
OperationOperation of the various modem configurations is described below.
Internal Modem User (Station, 
SUERSET Telephone, or Console)
0 Dial:
- Data Station or Data Hunt Group access code(where default modem
pool hunt group is selected, if programmed)
- Modem Pool Hunt Group access code for DTRX access
- Modem Pool Hunt Group access code plus Data Station or Data Hunt
Group access codel
When answer tone is heard, the modem pooling call is established. Put the
modem on line.
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							Data Features
Incoming 
DISA Trunk Modem Call
lFrom the Public Network, using a DTMF telephone, dial the DISA tele-
phone number. The PABX answers and returns dial tone.
lDial the DISA Access Code (normal DISA trunk) or Account Code (if a Spe-
cial 
DISA trunk). Once access is allowed, the system returns dial tone.
0 Dial:
- Data Station or Data Hunt Group access code (where default modem
pool hunt group is selected, if programmed)
or,
- Modem Pool Hunt Group access code for DTRX access
- Modem Pool Hunt Group access code plus Data Station or Data Hunt
Group access code
lWhen answer tone is heard, the modem pooling call is established. Put the
modem on line.
lIf DTRX access is used, enter CALL followed by the destination data num-
ber or name at the DTRX prompt.
4ncoming Tie Trunk Modem Call
0Dial the TIE number to reach the remote PABX.
0 Dial:
- Data Station of Data Hunt Group access code (where default modem
pool hunt group is selected, if programmed)
or,
- Modem Pool Hunt Group access code for DTRX access
or,
- Modem Pool Hunt Group access code plus Data Station or Data Hunt
Group access code
lWhen answer tone is heard, the modem pooling call is established; put the
modem on line
lIf DTRX access is used, enter CALL followed by the destination data num-
ber or name at the DTRX prompt.
tncoming DID Trunk Modem Call
The Central Office passes on to the PABX a pre-arranged number of the call-
er’s dialed digits. The resulting digit string formed is one of the following:9109-094-l 05-NAIssue 3 Revision 1
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							Features Description
- Data Station or Data Hunt Group access code where default modem
pool hunt group is selected, if programmed
- Modem Pool Hunt Group access code for DTRX access
- Modem Pool Hunt Group access code plus Data Station or Data Hunt
Group access code
lWhen answer tone is heard, the modem pooling call is established; put the
modem on line
lIf DTRX access is used, enter CALL followed by the destination data num-
ber or name at the DTRX prompt.
.
Incoming Direct-In-Line (DIL) Modem Calll
From the public network, dial the DIL telephone number.
lThe call is directed to the programmed Answer Point,
- a data station or a data hunt group where the programmed default
modem pool hunt group is selected
or,
- a modem pool hunt group access code for DTRX access
Transferring a Modem Pooling Call (Incoming/Internal Call On Hold)
lThe transferrer must have COS Option 704 (Incoming/internal Modem
PoolingAccess) enabled; the transferrer can be a station, 5UPERSETtele-
phone,or a console.
0 Dial:
- Data Station or Data Hunt Group access code (where default modem
pool hunt group is 
selectedjf programmed)*or,
- Modem Pool Hunt Group access code for DTRX access
or,
- Modem Pool Hunt Group access code plus Data Station or Data Hunt
Group access code
lOnce the call is set up successfully, the pooled modem returns answer tone
lWhen answer tone is heard, transfer the call as follows:
- press RELEASE key at console
or,
- press RELEASE softkey or hang up at a SUPERSET telephone
or,
- press RELEASE ME softkey or hang up at a SUPERSETIDN telephone
or,
- hang up at a SUPfRSET3 telephone, a SUPERSET3DN telephone, or anindustry-standard telephone
0 To cancel the modem pooling call setup, proceed as follows:105 6-28
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