Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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SECTION MITL9109-094-220-NAOTTAWA CO
AREA CODE 613
AREA
CODE 416
-INDICATES TIE LINE
Figure 3-l Typical Tie Line Figure 3-l Typical Tie Line
6451RO AOOBE26451RO AOOBE2which are within close proximity to one another. For example, a com-
pany located in Ottawa which does much of its business with com-
panies located in and around Toronto could benefit from an FX line, as
shown in
Figure 3-2. The second application allows a company to offer
\
/AREA CODE 613///iAREA CODE 416
INDICATES
- - -FOREIGN
EXCHANGE...](http://img.usermanuals.tech/thumb/3284/83881/w64_mitel-sx-200d-gen-1003-vol-1_d-375.png "Page 376
SECTION MITL9109-094-220-NAOTTAWA CO
AREA CODE 613
AREA
CODE 416
-INDICATES TIE LINE
Figure 3-l Typical Tie Line Figure 3-l Typical Tie Line
6451RO AOOBE26451RO AOOBE2which are within close proximity to one another. For example, a com-
pany located in Ottawa which does much of its business with com-
panies located in and around Toronto could benefit from an FX line, as
shown in
Figure 3-2. The second application allows a company to offer
\
/AREA CODE 613///iAREA CODE 416
INDICATES
- - -FOREIGN
EXCHANGE...")
Automatic Route Selection and Toll Control 1. GENERAL introduction1.01This Section contains a comprehensive description of the Auto- matic Route Selection (ARS) feature of the SX-200@ DIGITAL PABX. Parts 2 and 3 provide the reader with background information on the North American Numbering Plan and on the routing options offered to PABX owners by telecommunications companies. A clear under- standing of these parts is essential in order to fully implement ARS. The remainder of the document is dedicated to a detailed description of ARS, which concludes with a description of how an ARS plan is prepared on paper, with a scenario centering around a fictitious com- paw.Reason for Reissue 1.02This Section is reissued, to provide a description of the opera- tion and available features of the SX-200 DIGITAL PABX Generic 1002 and Generic 1003. Changes from the previous issue are identified by change bars. ARS: General Description 1.03Within this practice references are made to “the customer”, “the installation company”, and “the user”. These are defined as follows: lThe customer is the owner of the SX-200 DIGITAL PABX. lThe installation company is a company which is authorized by Mite1 to sell and install SX-200 DIGITAL PABX. This company works closely with the customers to determine their require- ments and then installs and programs the system accordingly. lThe user is a person who makes use of the facilities of the PABX through oneof the system’s peripheraldevices (telephone sets). * 1.04When a trunk call is initiated from within a PABX there are a number of factors which govern its routing and connection. They are: (a) route availability, where a route is defined as a collection of similar trunks within a Trunk Group; (b) cost, when more than one route exists; and (c) caller’s toll restriction (i.e., whether the caller is allowed to make such a call, and if so, on what routes). 1.05ARS is a standard feature of the SX-200 DIGITAL PABX, deriving the answers to these questions automatically every time a trunk call is initiated, and routing the call accordingly. The process is totally transparent to the caller; no access code is required, and the process does not depend on a fixed numbering plan, Page 1
Automatic Route Selection and Toll Control 2. NUMBERING PLANS General2.01The ARS feature is universal, insofar as it is compatible wit.hany numbering plan which may be employed by any public network. It is, however, necessary to understand the numbering plan of the public network which serves the PABX in order to make full use of the toll application of the ARS feature. North American Numbering Plan 2.02The purpose of any numbering plan is to enable any subscriber in the network to be connected to any other subscriber in the network. When the North American numbering plan was introduced, subscribers were assigned a unique digit string comprising a maximum of 10 digits, compiled as follows: Area Code613 -592-2122 Office Code 4Subscriber Number 2.03The area code defines a geographic telephone area; the office code identifies a central office (CO) within the area; and the subscriber number identifies a subscriber of the CO. 2.04It was possible to create a distinction between area and office codes by ensuring that the second digit of the area code was 1 or 0 and the second digit of the office code was any digit in the range 2 through 9. However, as the number of COs within each area grew, it became necessary to augment the supply of office codes by allowing the second digit of the code to be in the range 0 through 9. This produced a conflict between area and office codes, a conflict which was resolved by the introduction of the digit 1 as prefix to all area codes (e.g., l-6 13-592-2 122). 2.05 The prefix digit 1 has now been generally adopted as a toll prefix in large areas, where toll charges are incurred for calls made between offices in the same area (e.g., l-256-2122). 2.06In addition to the digit strings described above, there are .sets qf numbers which are reserved for special services, for example 411 for directory assistance. These numbers do not conflict with area or office codes. 2.07The present North American numbering plan therefore com- prises digit strings of one, three, seven, eight, and 11 digits. Page 3
SECTION MITL9109-094-220-NASome examples are: Operator 0Service Number 411 Local Call592-1111 Toll Call Within an Area l-256-2222 Toll Call to Another Area 1-416-486-3333 Toll Call Within an Area (NO 1 prefix) 256-2222 Page 4
Automatic Route Selection and Toll Control 3. CALL ROUTING OPTIONS General ’ 3.01Telephone companies offer a number of different methods of routing calls over the public network (e.g., tie trunks, WATS lines), each of which has a different cost structure. Correct use of these trunks can provide substantial savings to the user. 3.02 To determine which routing options are best suited to any given PABX a traffic survey should be completed by the in- stallation company prior to installation. The Traffic Measurement and Station Message Detail Recording features of the SX-200 DIGITAL PABX allow usage of these routes to be monitored once the system is installed, in order that their order of selection may be modified as traffic demands change. This provides the user with the optimum least cost choices at any time. 3.03The SX-200 DIGITAL PABX supports the following long distance services: lDirect Distance Dialing (DDD) 0 Tie Line aForeign Exchange lWide Area Telephone Service (WATS) 0Specialized Common Carrier (SCC). Direct Distance Dialing 3.04Direct Distance Dialing allows telephone users to call subscrib- ers within the home and international networks without the assistance of the operator. Connections are completed over standard trunk routes and are charged on a usage basis at a rate which varies with distance, time of day, and day of the week. DDD rates are given in the local telephone directory, or contact the local Telephone Company for rate information not listed in the directory. Tie Line Service 3.05 Tie Line Service provides a “tie” between two PABXs. The charge for each tie line is a flat rate charge based on the airline mileage of the line. Figure 3-l shows a typical tie line connection between an SX-200 DIGITAL PABX in Ottawa, and an SX-200 DIGITAL PABX in Toronto. Foreign Exchange Service (FX) 3.06A Foreign Exchange (FX) Line can be thought of as a tie line between a PABX and a CO which is located in a telephone area other than that designated for the PABX. Via an FX Line, the PABX appears to the distant CO as a local subscriber and is billed accord- ingly for calls which are placed through that CO. FX lines have two applications. The first offers a method of reducing telephone cost in business situations where many toll calls are made to destinations Page 5
SECTION MITL9109-094-220-NAOTTAWA CO AREA CODE 613 AREA CODE 416 -INDICATES TIE LINE Figure 3-l Typical Tie Line Figure 3-l Typical Tie Line 6451RO AOOBE26451RO AOOBE2which are within close proximity to one another. For example, a com- pany located in Ottawa which does much of its business with com- panies located in and around Toronto could benefit from an FX line, as shown in Figure 3-2. The second application allows a company to offer \ /AREA CODE 613///iAREA CODE 416 INDICATES - - -FOREIGN EXCHANGE LINE 645ORO AOlOEZFigure 3-2 Typical Foreign Exchange Line Page 6
Automatic Route Selection and Toll Control the use of the FX to its customers so as to permit them to c.all the company office (the PABX) without incurring toll charges. Wide Area Telephone Service (WATS) 3.07 The Wide Area Telephone Service is designed to meet the needs of customers who make or receive a large number of long distance calls to or from the same geographical region(s) within the home country. Calls are .originated via Outward WATS lines and received over Inward WATS lines (800 Service). Generally, each such line is arranged to provide either inward or outward service, but not both. 3.08WATS divides the country into geographical regions known as zones. Zones are incremental, numbering 1 through n, from the home zone. For example, zone 4 provides a WATS subscriber in the home zone (zone 1) with access to all telephone subscribers in zones -1, 2, 3 and 4. Likewise, zone n provides a WATS subscriber in the home zone with access to all telephone subscribers in all zones. Figure 3-3 shows Canadian WATS zones, 1-6, and the zone numbering which is unique to WATS subscribers with Area Code 613, where MITEL Cor- poration headquarters is located. 3.09The rates for both Outward and Inward WATS are based on the zone and the hours of service subscribed to by the customer. 6452ROEOFigure 3-3 Canadian WATS Zoning (Zone 1 Being Area Code 613) Page 7
SECTION MITL9109-094-220-NASpecialized Common Carrier Service (SCC) 3.10Specialized Common Carrier Service, offered by private com- panies, provides telephone service between major locations at a rate which may be less than that charged by the telephone com- panies. The rate is based on monthly subscription plus a usage charge. Specialized Common Carriers must be approved by local Communica- tions Regulations, and may not be universally available. Currently, SCC services are not available in Canada. 3.11The restriction of this service is that some SCC directories are limited to major locations. Therefore, to avoid additional toll charges, the SCC company office must be within a local dialing dis- tance. A typical SCC arrangement is shown in Figure 3-4. 3.12 When a business subscribes to an SCC it is issued with an account code (normally seven digits). Calls can then be routed via the company’s office by dialing a digit string similar to that shown in the following example: S-745-1234 wait for dial tone, 1234567 305-994-1234 1Trunk Access ---I- - AI’7Code CodeLong Distance Number seeCompany’s Office Page (I
Automatic Route Selection and Toll Contro/-KA0731ROEOFigure 3-4 Typical SCC Arrangement - - - INDICATES SPECIALIZED COMMON CARRIER COMPANY LINESPage 9