Home > Mitel > Communications System > Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Mitel SX 200 DIGITAL Pabx General Descriptions Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Mitel SX 200 DIGITAL Pabx General Descriptions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 55 Mitel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    Page
    of 704
    							System Features
    The basic recall feature works on the principle that each device has a recall
    point to refer to in the system. At various times this recall point is set up or
    altered to affect where the recall, if it occurs, is to go. The feature primarily
    applies to external calls.
    Setting Up the Recall Point
    When a console answers a call, regardless of where the call came from, that
    caller’s recall point is always set to be that console. The call recalls back to the
    console (at the Recall call position) unless some other recall feature has been
    added. Performing an unsupervised transfer of a call to another party in the
    system does not change the recall point of the transferred party. For a super-
    vised transfer, the recall point of the.transferred party (if it is an internal
    party) is cleared, which prevents any recall back to the console. If the console
    is transferring a non-serial trunk to a Subattendant extension, the recall
    point is set to be the Subattendant.
    Extensions only affect the recall point of trunk calls when the trunk is an-
    swered (this includes answering calls via features such as Auto-Answer, di-
    rected pickup or TAFAS). The recall point is only set to the answering exten-
    sion if the trunk call is not a serial trunk and the trunk has not 
    had a recall
    point set up already. If the extension is a Subattendant, and the trunk is not a
    serial call trunk, then the trunk recall point is changed even if it is already 
    set-
    UP.
    The recall feature works for outgoing external calls as well. When a trunk is
    seized, the 
    recaII.point is set to be the calling party. If the trunk is transferred
    somewhere in the system, recall is by default back to the party that made the
    call unless the recall point is altered.
    When A Recall Is Done
    Recall is done when ringing a device, camping on to a device or being held by
    a device.
    When ringing another device in the system and forwarding is done, then the
    Recall No Answer Timer is started for the device and when the timer expires, a
    recall is attempted. If calling an LDN and the Attendant Calls Forwarded On
    No Answer feature is active then the timer for that feature is started instead;
    see ATTENDANT CALLS FORWARDED ON NO ANSWER.
    When camping on to another device, the attendant 
    campon recall timer is
    started. When the timer expires, a recall is attempted.
    When a call is held by an industry-standard telephone after the hold timeout,
    a recall is attempted if the industry-standard telephone is not idle.
    Recall Processing
    When a recall is attempted, the following decisions are made: 
    						
    							Features Description
    lif ringing a console, LDN, or Night Bell, then no recall at all is done.
    lif the caller is a CO or DISA trunk and the Non Dial-in Alternate Recall
    Point is defined and the trunk is not already calling that point then a re-
    route is done to that point; see ALTERNATE TRUNK RECALL.
    lif a DID or Tie trunk is ringing a party, then DID/Tie Trunk Routing On No
    Answer is checked. This is only done if the recall point is not set up for the
    caller; see DID/DIAL-IN/Tie INTERCEPTS.
    lif the recall point has not been set up, then the Final Ringback Timer is
    started if the caller is recalling from ringing. Otherwise recall is attempted
    again after 10 seconds.
    lif the recall point is set up and is not busy, then that point is called.
    lif the recall point is set up and is busy, and if recalling from ringing, then
    the Recall No Answer Timer is started again. Otherwise, recall is attempted
    again after 10 seconds.Conditions
    The following conditions apply to this feature:
    lRinging an extension from a hold timeout for SUPERSETtelephones or in-
    dustry-standard telephones that are idle or have Do Not Disturb activated
    is handled as a recall after a ring no-answer timeout.
    lUnlike a reroute point, a busy recall point does not have Recalls camp onto
    it. If the recall point has Do Not Disturb activated then no recalls to the
    point are done.
    lA SUPERSETteIephone with the Subattendant feature has less stringent
    tests for being available to handle a recall; see SUBATTENDANT.
    lThe serial call feature is similar to the basic recall in that it sets up the recall
    point for the serial trunk; see ATTENDANT SERIAL CALL.
    0Recall occurs from campon after the Attendant-Timed Recall (CAMPON)
    time. The timer value is taken from the caller’s recall point’s COS. If no re-
    call point has been setup then the timer value is taken from the caller’s
    COS. If the timer value is 0 in the caller’s COS then the final 
    ringback timer
    is started and no recall is done.
    0For a recall from campon to the console or an LDN key, the recalling party
    is not removed from 
    campon. If the busy destination becomes available
    before the recall is answered at the console then the recall stops and the
    recalling party rings the now available party.
    lFor recall from ringing, the Attendant-Timed Recall (NO ANSWER) timer
    value is taken from the caller’s recall point’s COS. If no recall point has
    been set up then the timer value is taken from the caller’s COS. If the timer
    value is 0 in the caller’s COS then the Final 
    Ringback Timer is started and no
    recall is done.
    lWhen a recall timer is needed for the recall point, if the recall point is an
    LDN key then the COS of the console with the lowest Bay/Slot/Circuit 
    PLID
    where the LDN is programmed is used.105 3-749109-094-l 
    OENAIssue 3Revision 1 
    						
    							System Features
    lNo recall is done when a device is receiving busy tone and it does not camp
    on to the busy device.
    lNo recall of any kind is done for Direct Trunk Select and private trunks that
    are ringing in.
    lListening to recordings has no effect on recall for Uniform Call Distribu-tion, Automated Attendant, Attendant Automatic Overflow, and Auto-
    matic Call Distribution callers.
    lWhen a reroute is performed for UCD Busy Agent timeout, the recall point;
    for the waiting caller is cleared.
    lWhenever an internal caller talks to another device, the recall point of the
    internal caller is cleared.
    lEnabling repeated campon beeps for a trunk prevents recall from cam-
    pon;see CAMPON WARNING TONE.
    lThe Auto-Answer feature is ignored for recalls directly back to a
    SUPERSET telephone.
    lSee ATTENDANT HOLD.POSlTlONS and HOLD for details on Hold Time Out
    handling.
    0A console never recalls to any other device.
    0 A call recalls to extensions and consoles through a recall point. Recall to
    .other device types must use features available through the Call Rerouting
    table:
    0When a SUPERSETtelephone answers a call on a non-prime line, the recall
    point 
    forthe caller, if it is altered, is set to the answering SUPfRSETtele-
    phone and not to the line that was answered.
    lRecalls to a console recall call position are directed to the Recall call posi-tion of a group of consoles if the Transparent Multi-Console Operation
    feature is used.
    ProgrammingSelect values for COS Options 117 (Attendant-Timed Recall - CAMPON), 115
    (Attendant-Timed Recall (NO ANSWER) and System Option 51 (Final Ring
    Timeout) for the recall point, console, or extension, or in the caller’s COS (see
    Conditions determine which COS is used); see ATTENDANT-TIMED RECALL.
    OperationNone
    Receive Only Extensions
    Description3.86 An industry-standard telephone with this COS option may receive calls
    but cannot originate calls. The industry-standard telephone may, however,
    originate calls and select features specified in its COS after having received a
    call, and placed the call on hold by flashing.9 109-094-l 
    05-NAIssue 3Revision 1105 3-75 
    						
    							Features DescriptionConditions
    The following conditions apply to this feature:
    lIf the station tries to originate a call, the attempted call is ignored.
    lIf used in conjunction with the Flash Disable feature, ALL types of call orig-
    ination are blocked.
    l See NEVER A FORWARDEE and CALLBACKS.
    lCOS Options 241 (Receive Only) and 400 (Contact Monitor) are mutually
    exclusive.
    ProgrammingEnable COS Option 241 (Receive Only) for the extension.Operation
    None
    Recording Support
    Description3.87 Recording devices are supported in the system as recording hunt groups.
    These special hunt groups have features and restrictions on them that allow
    efficient use of the recording resources. Recording hunt groups are used inACD, UCD, Hotel/Motel Wakeup, Automatic Attendant Overflow, and Auto-
    mated Attendant.
    For ACD, Automatic Attendant Overflow, and Automated Attendant, more
    than one caller at a time (a listen only conference) can listen to a recording in
    the recording hunt group. For UCD and Hotel/Motel Wakeup, only one caller
    at a time can listen to a recording in the recording hunt group.
    For some applications, there is support for various kinds of recording devices
    and support for various recording device failures. These features only applywhen the members of the group are accessed through the group-they do
    not operate when an individual member of the recording hunt group is called
    directly by dialing its individual extension number.
    When a recording is playing for ACD, Automatic Attendant Overflow, and
    Automated Attendant, the Recording Message Length Timer (programmed
    on the recording group) applies. When the timer expires and the recording is
    still playing, the system terminates the recording. For some devices this acts as
    a safety timer for recording devices that fail to terminate their recording. For
    tape based recording devices, this allows the system to not play the dead time
    at the end of the tape.
    When an error occurs, a maintenance log is created and the failed recording
    device is put into the Do Not Disturb state. There are two error conditions
    handled for members of recording groups:
    lWhen a recording is rung, if the recording does not answer within 20 sec-
    onds, the ringing is canceled and the recording is put into Do Not Disturb.
    lWhen the system ends the recording, due to the message length timer or
    the caller hanging up, then the Recording Failure To Hangup Timer (in the105 3-769109-094-l OS-NA
    Issue 3Revision 1 
    						
    							System Features
    recording device’s COS) is started (not for UCD or Hotel/Motel Wakeup). If
    the recording fails to hang up during this time then the recording is putinto Do Not Disturb.
    See ATTENDANT AUTOMATIC OVERFLOW, AUTOMATED ATTENDANT, UNI-
    FORM CALL DISTRIBUTION (UCD), and 
    AUTOMATiC WAKEUP. Also see AUTO-
    MATIC CALL DISTRIBUTION and refer to Practice 
    9109-094-620-NA, ACD
    TELEMARKETER Application Package.Conditions
    The following conditions apply to this feature:
    lHunt group overflow does not apply to recording hunt groups.
    lIndustry-standard telephones only can be members of recording hunt
    groups.
    lThere is no limit to the number of simultaneous listeners to a recording
    lRecalls never occur to recordings that are not directly dialed.
    lTrunks (all types) are answered before listening to a recording.
    lLocal switching is not used when recording devices are accessed from one
    of the features using the recording hunt group.
    The following restrictions apply to members of recording hunt groups:
    lthey cannot have line appearances of them programmed on any
    SUPfRSETteIephone in the system
    l they cannot originate calls (regardless of any options in the system).
    l a flash is always ignored
    lthey cannot have call me back messages left at them
    l they cannot be overridden
    lcampon warning tone is never applied
    lthey cannot be an alternate music source port in ACD
    l calls ringing them cannot be picked up using the Directed Pickup feature
    lthe Last Party Clear Dial Tone feature does not operate for recording de-
    vices
    a standard ringing is always applied when ringing
    .
    ProgrammingFor recording hunt groups used in Automatic Call Distribution, Attendant
    Automatic Overflow, and Automated Attendant, select a time for COS Option
    404 (Recording Failure to Hangup Timer) in the COS of the recording hunt
    group members.
    See CDE Form 17 (Hunt Groups) for details on programming the hunt group
    itself. 
    						
    							Features DescriptionOperation
    Not applicable.
    Resale Package
    DescriptionConditions
    The following conditions apply to this feature:
    ProgrammingOperation
    3.88 The Resale Package is a method of offering the system’s ARS “Least Cost
    Routing” facilities to external users requiring low cost Long Distance calling,
    much like the offerings of other Common Carriers.
    DISA trunks are installed for external access to the system. The external user
    dials up one of the 
    DISA trunks, enters a verified account code, and dials the
    desired external number. The Direct to ARS feature can be used to route the
    caller directly to ARS.
    This feature is actually a specialized application of the 
    SX-200 DIGITAL PABX
    Automatic Route Selection, Toll Control, and Verified Account Code features.
    lVerified Account Codes can be activated and/or deactivated for problem
    accounts.
    0See AUTOMATIC ROUTE SELECTION and VERIFIED ACCOUNT CODES.
    Program 
    DISA trunks in CDE Forms 01 (System Configuration), 13 (Trunk Cir-
    cuit Descriptors), and 15 (Dial-In Trunks) -see TRUNK OPERATION 
    - DIRECT
    INWARD SYSTEM ACCESS 
    (DISA).
    Program verified account codes in CDE Form 33 (Account Code Entry); also see
    VERIFIED ACCOUNT CODES (SPECIAL DISA).
    Dial into system via 
    DISA trunk.
    Enter a verified account code.
    Make call as required.
    f’
    Ringing PlanDescription
    3.89 The SX-200 DIGITAL PABX provides the North American ringing plan,used with the tone plan and rotary dial pulse-to-digit conversion features to
    enable the system to be used in the North American marketplace. The ringing
    plan is stored in the database on the system floppy disk. Refer to Practice
    9109-094-180-NA, Engineering Information, for ringing plan information.
    Conditions
    None105 3-789109-094-l 05-NA
    Issue 3Revision 1 
    						
    							System Features
    ProgrammingNone
    OperationNone
    Ringing Time-Out (Final Ringback)Description
    3.90 A call to an extension can ring for 1 to 30 minutes before the call is
    dropped (default ringing time is 1 minute).Conditions
    This is only done when forwarding and all recall possibilities have been ex-
    hausted; see FORWARDING and RECALL.
    ProgrammingEnable System Option 51 (Final Ring Timeout), and set it to the desired time-
    out period.Operation
    None
    Satellite PABXDescription
    Conditions
    None
    ProgrammingEnable System Option 31 (Satellite PBX).
    Refer to Practice 
    9109-094-180-NA, Engineering Information, for loss and
    level plans.Operation
    None 3.91 The SX-200 DIGITAL PABX can be applied as a satellite PABX. In this con-
    figuration, the 
    SX-200 DIGITAL PABX has no direct connection to the serving
    central office for incoming traffic. It has no directory number and receives all
    its incoming calls from another PABX via tie trunks. Some gain settings for the
    loss and level plan must be adjusted before the SX-200 DIGITAL PABX can op-
    erate as a satellite PABX. Once the Satellite PABX System Option is enabled,
    these gain adjustments are done automatically.
    Station Message Detail Recording (SMDR)Description
    3.92 Station Message Detail Recording (SMDR) allows data to be collected for
    each outgoing and incoming trunk call. This data can be output to a printer
    or a data recording device for subsequent processing.9 109-094-l 
    05-NAIssue 3Revision 1105 3-79 
    						
    							Features Description
    Refer to Practice 
    9109-094-221-NA, Station Message Detail Recording.Conditions
    None
    ProgrammingRefer to Practice 
    9109-094-221-NA, Station Message Detail Recording.
    OperationNone
    Station Transfer Security (Recall)
    Description3.93 This feature is designed to prevent the dropping of mishandled calls. If
    an extension, during transfer, hangs up before completing dialing, or if the
    transfer is not allowed, the call that was placed on hold by the original exten-
    sion flashing, automatically calls back to that extension. This also applies to
    conference calls.Conditions
    The following conditions apply to this feature:l See 
    INHIBITTRUNK RING-ME-BACK DURING DIALING for an exception for
    this feature.
    l SUERSETtelephones with displays indicate the special ring-me-back
    calls.
    lThe ring back only affects the party being rung back -other appearances
    of the line do not ring.
    lThe features available to extensions ringing an extension (callback,mes-
    saging) are available to the extension ringing back.
    lThe parties in a conference ringing back do not hear any tones.
    lThere is no time limit on the conference ringing back.
    l Forwarding-no answer and recall operate for a single caller ringing back.
    All types of forwarding, and recall are ignored for a conference ringing
    back.
    aThe Trunk Recall Partial Inhibit feature blocks this feature in a particularsituation.
    l The Directed Call Pickup feature has no effect on calls ringing back.
    lOther appearances of the extension being rung back cannot answer the
    call.
    lAn attempted flash to go back to a consultation hold could be interpreted
    by the system (if it is too long) as a hang up attempt. The industry-stan-dard telephone user could then possibly find itself reconnected to the held
    party with no ringing heard at the station.105 
    3-809 109-094-l OS-NAIssue 3Revision 1 
    						
    							System Features
    lIf an illegal transfer is attempted then the transferring extension is rung
    back.
    ProgrammingNoneOperation
    None
    Su battendant
    Description3.94 A SUPERSETtelephone can be used as a Subattendant position, provid-
    ing enhanced call queuing and recall capabilities.
    The enhanced recall allows the Subattendant to have calls handled by it recallto it, instead of to an Attendant.
    Normally, a SUPERSETtelephone is considered to be busy when the set and/or
    the prime line appearances are busy. For a Subattendant, the set is busy only
    if the prime and all of the appearances of the prime line are busy. The state of
    the 
    SUPERSETtelephone itself is not checked. This allows as many callers as
    there are appearances to call the SUPERSETtelephone under some circum-
    stances.
    The Night/Day Switching 
    -SWPfRSET4 and SUPERSET4DN Telephones fea-
    ture can be used to allow the Subattendant to select DAY, NIGHT 1, or NIGHT
    2 service for the system. See NIGHT/DAY SWITCHING 
    - SUPERSET AND
    SWERSET4DN TELEPHONES.
    The Subattendant telephone can also be used as the Alternate Trunk Recall
    Point; see ALTERNATE TRUNK RECALL.Conditions
    The following conditions apply to this feature:
    lThe set to be used as a Subattendant position should be programmed in its
    own COS.
    lThe SUfERSETtelephone should have at least one multicall line appear-
    ance of its prime.
    lThe special line appearance checking is done for reroutes, forwarding, and
    recalls.
    lThe special line appearance checking makes the set a better backup posi-
    tion. Calls are forwarded to it more often as it will not be busy to callers asoften.
    lThere can be as many calls ringing at the Subattendant set as there are
    multicall appearances of its prime line on the telephone.
    ProgrammingEnable COS Option 606 
    (SUPfRSETSubattendant) in the Subattendant set’s
    Class of Service. 
    						
    							Features Description
    Program the Subattendant set’s unused line appearance keys as Multicall ap-
    pearances of its prime line. Incoming calls waiting to be answered queue
    upon these keys.
    OperationNoneSUPERSE%3 Telephone
    Description3.95 The SX-200 DIGITAL PABX system supports SUPERSET qlectronic tele-
    phone sets. The 
    SUPERSET telephone has 12 keys designed for use as Speed
    Call numbers and 3 keys with LED indicators that are also available as line ap-
    pearances. The first (leftmost) one of the 3 keys must be the Prime Line ap-
    pearance. In addition to these 
    15 keys, there is one red key (hold) and seven
    feature keys.
    Refer to Practice 9109-094-l 06-NA, 
    SUPERSET Telephone Description.
    Conditions
    None
    ProgrammingRefer to Practice 
    9109-094-210-NA, Customer Data Entry (CDE); program
    - SUPERSET telephones in CDE Form 09 (StationlSUPfRSfTSets); select their
    COS Options in CDE Form 03 (COS Define).
    OperationRefer to the specific feature in TELEPHONE FEATURES.
    SUPERSET Telephone
    Description3.96 The SX-200 DIGITAL PABX system supports SUPfRSfT4 electronic tele-
    phone sets. The 
    SUPfRSfT4 telephone has one line appearance (Prime Line).
    Fourteen keys may be programmed as Speed Call numbers, line appearance
    keys, or feature access keys. In addition to these 15 keys, there is one red key
    (hold), four feature keys and six softkeys. The 
    SUPERSET telephone incorpo-
    rates a Liquid Crystal Display (LCD) for line status indication, user prompting
    and displays such as message waiting, time and date.
    Refer to Practice 9109-095-l 07-NA, 
    SUPERSET Telephone Description.
    Conditions
    None
    ProgrammingRefer to Practice 
    9109-094-210-NA, Customer Data Entry (CDE); program
    SUPfRSfT4 telephones in CDE Form 09 (StationISUPfRSETSets); select their
    COS Options in CDE Form 03 (COS Define).
    Program an access code for Feature 26 
    (SUPERSET Telephones LoopbackTest) to be able to perform a local test on 
    SUPfRSfT4 telephones.
    105 3-829109-094-l OS-NA
    Issue 3Revision 1 
    						
    All Mitel manuals Comments (0)

    Related Manuals for Mitel SX 200 DIGITAL Pabx General Descriptions Manual