Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
TrunkSupport-Tl.............................................105 3-110
Uniform Call Distribution (UCD)..................................105 3-l 12
Vacant Number Intercept........................................105 3-l 14
Verified Account Codes.........................................105 3-l 15
Verified Account Codes (Special DISA).............................
105 3-l 16
4. TELEPHONE 
FEATURES...........................................105 4-1
AddHeld.....................................................105 4-l
Auto-Answer.................................................
105 4-2
Auto-Hold...................................................105 4-3
BackgroundMusic.............................................105 4-4
Broker’s Call (Station Swap)......................................105 4-5
Calculator....................................................105 4-7
CallAnnounce................................................105 4-7
Call Announce Port............................................105 4-8
Callback-Busy................................................105 4-9
Callback-NoAnswer...........................................105 4-11
Call Duration Display...........................................105 4-13
CallPark.....................................................105 4-14
ClearAllFeatures..............................................105 4-15
Conference...................................................105 4-15
DirectTrunkSelect.............................................105 4-17
Disconnect Alarm................................................105 4-18Do Not Disturb................................................105 4-18
ForwardCampon..............................................10 5 4-20
Forwarding...................................................10 5 4-21
Handsfree Operation...........................................105 4-29
Headset Operation.............................................105 4-30
Hold.........................................................105 4-30
Holiday Messages..............................................105 4-34
Intercom.....................................................10 5 4-35
Last Number Redial............................................105 4-35
LinePrivacy...................................................10 5 4-36
LineSelection.................................................10 5 4-37
Messaging -Advisory...........................................105 4-38
Messaging-Call Me Back.......................................105 441
Override (Intrude).............................................105 4-45
OverrideAnnounce............................................10 5 4-48
Pickup - Local and Directed......................................105 4-48
Privacy Enable/Privacy Release....................................105 4-50
Reminder.....................................................lO 5 4-51
SecondLanguage..............................................105 4-53
Secretarial Line................................................105 4-54
Speedcall.....................................................105 4-55
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							Table of Contents
Split
.........................................................10 5 4-59
Swap(TradeCalls).............................................105 4-60
SwapCampon.................................................
105 4-61
Tone Demonstration...........................................105 4-62
Transfer......................................................lO 5 4-65
Transfer With Privacy...........................................105 4-67
5. HOTEL/MOTEL FEATURES.............q...........................105 El
General......................................................10 5 5-l
Attendant Guest Room 
Softkey...................................105 5-2
Attendant Message Register Audit................................105 5-3
Attendant Message Waiting Setup and Cancel -Guest Room..........105 5-3
AutomaticWakeup............................................
105 5-4
CallBlocking..................................................
105 5-7
CallRestriction................................................10 5 5-7
Guest Room SUPERSETKey Programming..........................105 5-9
Maid in Room Status...........................................105 5-9
Maid in Room Status Display - SUPERSET and SUPfRSET4DN
Telephone................................................10 5 5-10
MessageLampTest.............................................
105 5-11
MessageRegister..............................................105 5-12
.Property Management System (PMS)..............................105 5-l 3
Room Status -Attendant Console
.................................105 5-l 6
Room Status Audit..................:...........................105 5-l-8
Room Status Display - SUPERSET and SUPERSET4DN Telephones......105 5-19
6. DATA FEATURES................................................105 6-l
General......................................................10 5 6-l
Associated Data Line (ADL)......................................105 6-l
ADLHotline..........................................-........
105 6-3
ADL Speed Call Originate........................................105 6-4
Abbreviated Dial For ADL Calls...................................105 6-7
Associated Modem Line (AML)...................................105 6-7
Auto-Answer
.................................................10 5 6-9
Automatic Data Route Selection (ADRS)............................105 cl 0
DataAccountCodes............................................105 6-10
Data Hunt Groups..............................................105 6-12
DataPeripherals...............................................
105 6-13
DataSecurity..................................................lO 5 6-14
Data Station MessagbDetail Recording (DATA SMDR)................105 6-14
Data Station Queuing..........................................105 6-l 5
Data Transceiver (DTRX).........................................105 6-l 6
DTRX Call by Name.............................................105 6-18
DTRX Call Originate/Disconnect..................................105 6-l 8
DTRXHelp....................................................
105 6-20
..IVIII9109-094-105-NAIssue 3 Revision 1 
						

							Features Description
DTRXHotline.................................................105 6-21
DTRXMessages................................................
105 6-21
ModemPooling...............................................
105 6-24
Modem Pooling Queuing.......................................105 6-29
7. MAINTENANCE FEATURES........................................105 7-l
Alarm Indication................................................105 7-l
AlarmLEDs...................................................
105 7-2
Alarm Status Display............................................105 7-2
ConfigurationReport...........................................
105 7-2
CopyDatabase................................................
105 7-3
Customer Data Entry (CDE) Backup and Restore.....................105 7-3
Device Error Analysis Statistics....................................105 7-3
Device Status Report...........................................105 7-4
Diagnostics...................................................
105 7-4
Remote Maintenance Administration and Test (RMATS) Access.........105 7-5
Remove from Service, Return to Service............................105 7-5
Show,SetDate
................................................
105 7-5
Show, Set System Time..........................................105 7-6
System Logging Facility.........................................105 7-6
TestLineFunction..............................................
105 716
APPENDIX A. GLOSSARY OF SX-200 DIGITAL TERMS . . . . . . . . . . . . . . . . . . . . . 105 A-l
APPENDIX B. SUMMARY OF CALL TYPES FOR CALL REROUTING . . . . . . . . . . . . 105 B-l
APPENDIX C. DATA GLOSSARY......................................105 C-l
DATASET 1100 Series RS-232C pin Connections......................105 C-2
DATASET 2100 Series RS-232C pin Connections......................105 C-3
INDEX................................
..*..........,.............Index-l
.
List of Tables
Table 3-l Glossary of Analog Networking Terms....................105 3-B
Table 3-2 Information Elements for Analog Networking
..............105 3-9
Table 3-3 Digit Translation Plans.................................105 3-32
Table 3-4 4-Circuit CO 
&4-Circuit DISA Trunk Hardware Options
.....105 3-90
Table 3-5 
6-Circuit CO Trunk And 6-Circuit DISA Trunk Hardware
Options
..................................................10 5 3-90
Table 3-6 E&M Module and E&M Module 
DISA Trunk Hardware Options 105 3-91
Table 3-7 E&M Trunk Card Hardware Options
......................105 3-92
Table 3-B 2-CCT DID/Tie and Tie 
DISA............................105 3-94
Table3-9 6-CCTDID...........................................10 5 3-94
Table 3-10 
Tl E&M and Tl E&M DISA............................105 3-95
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							Table of ContentsTable 3-l 1 
Tl DID/Tie and Tl Tie DISA............................105 3-96
Table3-12 Tl LS/GSandTl CODISA..............................105 3-97
Table 6-l DTRX Messages.......................................105 6-21
Table C-l DATASET 1100 Series RS-232C Pin Connections.............105 C-2
Table C-2 DATASET 2100 Series RS-232C Pin Connections.............105 C-3
.X
9 109-094-l 05-NAIssue 3 Revision 1 
						

							1. INTRODUCTION
GENERAL
1 .I This Practice describes the features provided by the
MITEL SX-2fW’ DIGITAL private automatic branch exchange (PABX).
REASON FOR REISSUE
1.2 This Practice is reissued to add new information for the SX-200 DIGITAL
PABX with Generic 1002 and Generic 1003 software. As this issue contains ex-
tensive changes, revision bars have not been used to identify the changes
from previous issues.
ABOUT THIS PRACTICE
Practice
Structure1.3 The feature descriptions in this practice are grouped into six major cate-
gories. Separate sections of the practice describe the features in each catego-
ry. The categories are:
Attendant Features: The Attendant, through the console, has access to a
number of specific features described in this section of the practice. Also refer
to Practice 
9109-094-31ENA, Attendant Console Description for detailedoperating information.
System Features: These are features which apply on a system-wide basis rath-
er than on a peripheral level (e.g., station or Attendant level).
Telephone Features: These are features which can be activated by users hav-ing industry-standard telephones (rotary dial or DTMF), or 
SUPERSEDE Tele-
phones.Hotel/Motel Features: These features are unique to the hotel/motel applica-
tion of the SX-200 DIGITAL PABX.
Data Features:These are features which apply on a system wide basis for
data users equipped with data devices such as PCs and Datasets, and asso-
ciated. telephones (industry-standard or 
SUPERSET telephones).
Maintenance Features: The SX-200 DIGITAL PABX has a comprehensive
maintenance package. Also refer to Practice 
9109-094-353-NA, GeneralMaintenance Information, and Practice 
9109-094-351-NA, RS-232 Mainte-
nance Terminal.
The practice also contains separate appendixes for the following:
Glossary of Terms:Defines commonly used PABX terms.9 109-094-l 05-NAIssue 3 Revision 1
105 1-1 
						

							Features Description
Summary of Call Types for Call Rerouting:Describes the types of calls found
in the call rerouting table.
Data Glossary:Defines common terms used in the sections of this Practice
covering the data features in the 
SX-ZOO DIGITAL PABX. Also includes pin as-
signments for RS-232C connectors.
Index: Contains detailed cross references for all PABX features, Class of Ser-
vice (COS) options and System Options.
Feature
Descriptions1.4 Each feature is described under four subheadings as follows:
Description: Gives a brief description of the feature.Conditions: Lists the conditions and limitations of the feature.
Programming: Summarizes the required system programming steps to acti-
vate the feature.
Operation: Describes the operations which the end user must perform to use
this feature.
References1.5 References to other headings within this Practice are in upper case. Refer-
ences to other documents are by Practice number and Title. References to spe-
cific features are initial upper case; general references are lower case.
For example, to find out more about tenanting, see TENANTING, and refer to
Practice 
9109-094-230-NA, Tenanting.
All prompts, key designations, and selection options are in upper case.SUPPLEMENTARY INFORMATION
1.6 Most feature descriptions in this Practice make reference to one or moreof the following:
- Class of Service (COS) Options
- System Options
- Feature Access Codes
These terms are explained briefly below.
Class of Service1.7 Features in the SX-200 DIGITAL PABX are controlled by enabling COS 
op-Options
tions that are accessed through Customer Data Programming (CDE). COS Op-tions include Attendant feature options and station feature options. Refer to
the Index at the end of this Practice for detailed cross references to each of
the COS Options. Indexing to COS options is by both COS number and feature
name.105 l-2
9109-094-105-NA Issue 3 Revision 1 
						

							IntroductionSystem
Options1.8 System Options and Timers 
-includes the selectable system options and
variable timers. Refer to the Index at the end of this Practice for detailed cross
references to each of the System Options. Indexing is by both System Option
number and name.
Feature Access1.9 Feature Access Codes 
- are the set of access codes that the user is required
Codesto enter to access features. Refer to the Index at the end of this Practice for
detailed cross references to each of the Features. Indexing is by both Feature
number and name.9109-094-l 05-NAIssue 3 Revision 1105 l-3 
						

							Features Description
105 l-4This page intentionally blank
9 109-094-l 05-NAIssue 3Revision 1 
						

							2. AlTENDANT FEATURES
2.1 The following paragraphs describe all features provided by the5X-200 DIGITAL PABX that apply to the Attendant Console. Attendant func-
tions are performed by the LCD Console, which has a 4-line, 80-character Liq-
uid Crystal Display (LCD) display, and a keyboard with an extensive range of
operational key groups to perform a wide variety of different functions.
Information presented on the four lines of the LCD display includes:
lDate (if idle), or call source data, and time/call waiting indication
l Call destination datal 
Sof-tkey labels (Fl-F5)
l Softkey labels (FS-FO).
If a Console operation cannot be done, a beep tone is heard and the display
shows CANT.
When the console is used for Customer Data Entry (CDE), abbreviated CDE
forms are displayed on the LCD. The console can also be used to perform
maintenance functions.More detailed information on the Attendant Console, including prompts and
displays, may be found in Practice 9109-094-315-NA, Attendant Console De-
scription.Attendant Abbreviated Dial Number Entry
Description2.2 This feature allows the Attendant to program system abbreviated dial
numbers from the Attendant Console. There is only one table for the system’s
abbreviated dial numbers. Selected attendants have the option of making
abbreviated dial numbers confidential. This restricts the viewing and chang-
ing of the number to only those attendants permitted to do so.
See ABBREVIATED DIAL.Conditions
The following conditions apply to this feature:
lOnly one device (console or terminal) can be programming system Abbre-
viated Dial numbers at one time.
lWhile the console is using the Abbreviated Dial Number Entry feature, CDE
Form 31 (System Abbreviated Dial Entry) cannot be 
accessed.Similarly, the
console cannot use the abbreviated dial number entry feature while CDE
Form 31 (System Abbreviated Dial Entry) is being accessed.
lExcept for in the *3 and *5 codes described below, the digit * may not ap-
pear in Abbreviated Dial numbers.l
The number programmed is not limited to external numbers -it can be
any access code in the system.9 109-094-l 05-NAIssue 3
Revision 1105 2-1 
						

							Features Description
ProgrammingTo allow abbreviated dial programming, enable Class of Service (COS) Option
111 (Attendant Abbreviated Dial Programming) for the console.
To allow the display of confidential abbreviated dial numbers, enable COSOption 110 (Attendant Abbreviated Dial Confidential Number Display) for
the console. This option applies to both programming and dialing of the con-
fidential abbreviated dial numbers.
The console has unrestricted use of all abbreviated dial numbers, but pro-
gram an access code in CDE Form 02 (Feature Access Codes) for Feature 24
(Abbreviated Dial 
Access). ;
The following codes can be inserted into a stored number:
*3nn - wait for nn manually dialed digits
nn can range from 01 to 14
For example, the general number for external directory assistance is
9 + 1 
+ (area code) + 555-1212; the area code is to be dialed manually. The
number to be stored would be 
91*3035551212.
*5 -call to Call Announce Port. This code must be at the end of the number; it
cannot have digits following it.
OperationRefer to Practice 9 109-094-3 15-NA, Attendant Console Description.
Attendant Alarm Readout
Description2.3 The Attendant Console can display the alarm logs presently active in the
system. The Attendant can cause a readout of the alarm messages one by one
using the 
softkeys. The message indicates the fault and its location.
ConditionsFor the Attendant to access the alarms, the following must be true:l
There must be no other console accessing alarms
lThere must be no console or maintenance terminal accessing maintenance
or CDE.
lThere must be no current Test Line access
lLogs can be reviewed only once from the Attendant consolel
The ALARM softkey appears only if the ALARM ICON is lit.
ProgrammingEnable COS Option 102 (Attendant Display of System Alarms) for the console.
OperationRefer to Practice 9109-094-31 S-NA, Attendant Console Description.
105 2-29 109-094-l 
04NAissue 3Revision 1