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Mitel SX 200 DIGITAL Pabx General Descriptions Manual

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    							SECTION MITL9109-094-450-NATrunks 
    -records activity of each trunk during the measurement period
    Trunk Number:List of all trunk numbers that were accessed.
    Peg in:Total number of times the trunk was seized for
    ,incoming.calls(maximum = 255).
    Usage in:Represents the usage (in Erlangs or CCS) for
    incoming calls on the trunk (maximum = 36
    ccs).
    Peg Out:Total number of times the trunk was seized for
    an outgoing call on the trunk (maximum = 255).
    Usage Out:Represents the usage (in Erlangs or CCS) for
    outgoing calls on the trunk (maximum = 36 ccs).
    Register Count Examples
    2.05A call which lasts for 100 seconds has a value of 1 ccs (one
    hundred-call-seconds). One Erlang equals 36 ccs (3600 call
    seconds). Usage is measured in lo-second units; for example, a usage
    count of 128 (128 x 10 s) represents 1280 seconds of usage, equivalent
    to 12.8 ccs or 0.3556 Erlang (36 ccs equals 1 Erlang). The following
    example illustrates these “count” methods.
    Extension Originations Peg Count 
    -Each time an idle extension goes
    off-hook, it causes the register to increment by one count. Since it is a
    measure of the. number of calls originated by the extensions, it does
    not increment when a ringing extension goes off-hook to answer a
    call. For example, if this register has a value of 658, the number of call
    originations (or off-hook originations) during the period 
    totalled 858.
    Trunk Group Usage 
    -Each time the system scans the members of
    this trunk group, at 10 second intervals, it counts the number of
    members that are busy. A register value of 273 indicates that members
    were busy for 273 X 70 = 2730 seconds (27.3 ccs) during the measure-
    ment period.
    Usage Measurement 
    -Device usage is measured every ten seconds;
    therefore each usage measurement is accurate to 
    +/- 10 seconds (0.1
    ccs or 0.0028 Erlang). Console usage measurement is accurate to 
    +/- 1
    second (0.01 cs or 0.00028 Erlang).
    Power Failure
    2.06If power fails to the system, the current traffic measurement
    will be lost, and the latest traffic report will also be lost if it had
    not been output. When power is restored, traffic measurements will
    restart, and continue until the end of the scheduled period. This pe-
    riod’s start time will be the time of the power-up.
    Page 8 
    						
    							Traffic Measurement
    3. TRAFFIC MEASUREMENT COMMANDS
    Maintenance Terminal and Console3.01The maintenance terminal or console is used to enter the data
    required to start traffic measurements, print measurements,
    monitor status, or change traffic measurement parameters. Refer to
    Section 
    MITLS 109-094-35 1 -NA, RS-232 Maintenance Terminal, for
    instructions on using the terminal. At the maintenance terminal or
    console, select the MAINTENANCE application; from the MAINTENANCE
    main menu, select TRAFFIC 
    MEAS (sof-tkey 5).
    Traffic Commands
    SETQUITSHOWPRINTREAD
    STOP
    SETSHOW
    PRINT
    READ
    STOP
    - Set traffic report information
    - Status of current traffic report, contains information
    defined by the SET command.
    - Print the latest traffic report
    - Read latest traffic report
    - Stop current traffic measurements or stop printing
    report
    SET Command
    UNITS
    PERIODDURATION AUTOPRINTCANCEL
    START TIME CONDENSED
    UNITS
    PERIODDURATION
    CONDENSED
    CANCEL
    START TIME
    AUTOPRINT
    - CCS or ERLANGS
    - 1 to 60 minutes
    - number of periods
    - Condensed report ON or OFF
    - Quit SET commands
    - hh:mm
    - Automatically print after each
    period
    Use the SET command to enter or change any traffic measurement
    parameters; use the prompts to change the required data and then exit
    from the TRAFFIC 
    MEAS function. Once the START command is issued,
    the PERIOD and DURATION cannot be changed for the current traffic
    measurements. The AUTOPRINT, and CONDENSED parameters can be
    changed while it is running. At the beginning of each period of current
    traffic measurement, the pegs and the dynamic records are initialized.
    If a new trunk group was set up by CDE, it would not be included in
    the traffic report until the next period. The START command cannot be
    Page 9 
    						
    							SECTION MITL91 O9-Q94-450-NAissued while traffic measurement is on; it must be 
    STOPped and then
    restarted.
    STOP Command 
    - This command causes two softkeys to become
    active, and pressing either selects. what is to be
    stopped.
    TRAFFRPT
    - stops the traffic measurement currently active. No
    report will be made of the incomplete collected data.
    PRINT
    - stops a printout being sent to the PRINTER port.
    Note:The STOP command will not stop an AUTOPRINT in progress;
    othe AUTOPRINT command must be set to OFF between print-
    outs to stop printouts.
    SHOW STATUS Contains a summary report on the current traffic
    Commandmeasurement parameters.
    STATUS: Activated/OFF
    START TIME: hh:mm
    DATA COLLECTION: Running/OFF
    PERIOD: mm minutes
    DURATION: nn periods
    AUTOPRINT: ON/OFF
    UNITS: 
    erlangs/ccsCONDENSED REPORT: ON/OFF
    START TIME and DATA COLLECTION are not
    displayed if STATUS is OFF.
    SET STATUS OFF
    - press STOP
    - press TRAFFRPT
    - press ENTER
    STATUS is set to OFF
    DATAThis indicates that data is currently being collected
    COLLECTION(if it is running). When it is OFF, either the daily start
    time 
    has not been reached, or, it has finished the
    required number of periods since the start time; in
    either case, no data is currently being collected.
    PRINT
    READQUITThis 
    softkey command causes the latest traffic
    report held in the system to be immediately printed.
    This 
    softkey command causes the latest traffic
    report in the system to be displayed on the
    maintenance terminal, where it may be read by the
    user. READ is only available at the Maintenance
    Terminal. If the Console 
    sof-tkey is pressed, the
    following message appears on the LCD display:
    This function is not available for this device.
    This 
    softkey command allows the user to exit from
    Traffic Measurement mode at the console or
    terminal.
    Page 10 
    						
    							Traffic Measurement
    Installation to meet the Traffic Measurement requirements con-
    sists of the following steps:
    Determine the required traffic parameters
    Determine the required output device
    Install the output device
    Program the traffic parameters and output device for this in-
    stallation. 4. INSTALLATION
    General4.01
    1.
    2.
    3.
    4.Connection Requirements, Local Printer
    4.02Section 
    MITL9109-094-200-NA, Shipping, Receiving and Instal-
    lation Information, details the installation of 
    SX-200 DIGITAL
    PABX systems; also refer to Section 
    MITL9109-094-351-NA, RS-232
    Maintenance Terminal, and reference System Set Commands which
    assign printers during installation and initial maintenance program-
    ming. The Traffic Measurement data may be output to a printer, mag-
    netic recording device, or the maintenance terminal. If required, a Data
    Demultiplexer may be used and the Traffic Measurement data directed
    to one output of it.
    4.03When a local printer is used, it should be located as near as
    possible to the PABX, and connected to the PABX data port with
    a 25-conductor connectorized cable, not longer than 4.5 m (15 
    ft) in
    length.
    4.04A Printer may be specified in Form 34 
    - Directed IO which will
    allow all Traffic Measurement printouts to be sent to this print-
    er which is connected to a port equipped with an asynchronous data
    set. Refer to Section 
    MITL9109-094-210-NA, Customer Data Entry
    (CDE), for further details.
    Note:Ensure that the length of time the printer requires to print one
    report is less than the length of time specified for a traffic
    measurement period; otherwise, reports will be generated
    faster than the printer can print them.
    Page 11 
    						
    							SECTlON MITL9109-094-450-NAPage 12 
    						
    							Traffic Measurement
    5. REPORTS
    General5.01The standard report provides a printed report of the data in the
    storage registers 
    .(usually the measurements taken during the
    preceding period). The report includes headings which make the data
    easy to read. Three typical reports are printed following:
    5.02Port size and system number are unique to each system; they
    are entered when the system is 
    initally configured. The CHAN-
    NELS part of the printout is associated with the maximum port config-
    uration. Three different examples are given in the typical printout; in an
    actual system printout, only the data for the associated port configura-
    tion is given.
    SX-200 DIGITAL Generic 
    100X XXXP TRAFFIC REPORT
    SYSTEM ACTIVITY:
    Is dial tone0Console calls
    0Dial 0 calls
    0Recall
    0
    FEATURES:ADL access
    0Call Forward 2
    Campon1DND
    0Flash hold
    2Maid in Room
    0Paging
    0Wakeup
    0DTMF RECEIVERS:
    Peg118
    LCHANNELS:
    :
    Bay1
    2
    34UsageBusy Peg
    Max/Avl4.20 ccs
    02/ 8
    Usage
    Max/AvlLocal Usage
    17.60 ccs
    2/12385.90 ccs
    6/ 61
    344.60 ccs
    13/ 94
    50.60 ccs
    5/ 94Max local
    1Usage
    Max/AvlLocal Usage
    2.20 ccs
    2/1249.60 ccs
    4/ 62
    33.00 ccs
    6/ 94
    1.20 ccs
    31 310.00ccs
    18.10 ccs
    6/ 311.80ccsMax local 2s dial tone
    Console orig.
    Ext. origin.
    ActivitySYSTEMnnn
    27-NOV-87
    9:oo to 1o:oo
    0
    066
    1775
    CallBackCall Park
    Console 
    conf.DTRX session
    Guest Room
    Msg Waiting
    Serial call
    UCD 
    Login/out3s dial tone
    Dataset orig.
    Intercepted
    Illegal calls
    Call hold
    Call Pickup
    Console hold
    Ext. 
    conf.Hold pickup
    Override
    TAFAS
    336-
    Port456-
    Poti
    I
    0
    7
    0
    1
    4
    0
    0
    0
    0
    0
    0
    1Page 13 
    						
    							SECTION MITL9109-094-450-NASX-200 DIGITAL Generic 100X 
    XXXP TRAFFIC REPORT
    SYSTEM nnn (CONT’D)
    I
    27-NOV-869:oo to lo:oo
    -CHANNELS:
    Bay1
    2
    34
    5
    6
    7
    wCONSOLE:
    Directory
    Number
    4900
    4888Usage
    Max/Avl2.20 ccs
    2/1249.60 ccs
    4/ 62
    3.00 ccs
    l/ 31
    1.20 ccs
    3/ 31
    18.10 ccs
    61 31
    Usage
    Max/Avl17.60 ccs
    2/12385.90 ccs
    6/ 61
    344.60 ccs
    13/ 94
    50.60 ccs
    5/ 94
    456.40 ccs
    18/ 94
    43.60 ccs
    4/ 94
    421.30 ccs
    17/ 94
    Usage
    0.00 ccs
    0.00 ccsCallsCalls Waiting
    Avg. Waiting
    AnsweredUsage
    Time 
    (set)
    00.00 ccs
    0.00
    00.00 ccs
    0.00
    HUNT GROUPS:
    Number
    Peg
    13
    253
    0Local UsageMax local
    480--0.00ccs
    0
    1port
    -0.00ccs
    0 1.80ccs
    2
    -:Local UsageMax local
    UsageBusy Peg
    Max/Avl6.60 ccs
    03/ 3
    139.90 ccs
    4,5/ 5
    35.40 ccs
    d1/ 3
    1
    672-
    Poe
    JNumber
    PegSkip Peg
    UsageBusy PegMax/Avl4
    61123.00 ‘ccs1>2/3I
    TRUNK GROUPS:
    Number
    PegUsage
    Busy PegMax/Avl
    1622.00 ccs02/322623.40
    cc?03/74
    00.00 ccs0o/1
    500.00 ccs0o/1Page 14 
    						
    							Traffic Measurement
    TRUNKS:
    Number1
    2
    3
    4
    520
    22
    24
    26
    28
    30
    32
    40
    42Peg InUsage In
    00.00ccs
    00.00ccs
    00.00ccs
    00.00ccs
    00.00ccs
    55.10ccs
    66.20ccs
    61.20ccs
    52.10ccs
    54.40ccs
    44.90ccs
    40.90ccs
    00.00ccs
    00.00ccsPeg Out
    Usage Out
    21.40 ccs
    20.60 ccs
    219.90 ccs
    00.00 ccs
    00.00 ccs
    32.40 ccs
    40.80 ccs
    42.50 ccs
    47.70 ccs
    43.40 ccs
    44.90 ccs
    31.80 ccs
    00.00 ccs
    00.00 ccs
    5.03The condensed report contains the data only, in decimal form.
    Register numbers, and assignments are known for each particu-
    lar software Generic. The dynamic section of the report requires a
    header for each group of data and the device number beside the
    device data. A program which analyses the data knows the format in
    which the condensed report is structured, and can interpret the data
    accordingly.
    Analyzing Traffic Reports
    5.04From reading the Traffic Report, the following total traffic val-
    ues can be determined.
    Total Traffic= Sum of channel usage 
    - Receiver usage
    Number of Calls= Extension Originations + Console Originations + sum of
    incoming trunk pegs
    Page 15 
    						
    							SECTION MITL9109-094-450~NA
    5.05The following table lists typical business traffic:
    Traffic 
    TapeLight
    Medium
    HeavyNumber of PortsTraffic/Port(CCS)Total CCS
    2501.4350
    300
    1.4420
    350
    1.4490
    4001.4560
    480
    1.4672
    250
    3.c750
    300
    2.9870
    350
    2.91015
    400
    2.91160
    480
    2.91392
    250
    5.51375
    300
    5.41620
    350
    5.41890
    .4005.42160
    480
    5.42592Page 16 
    						
    							9 109-094-620-NA
    Issue 3 Revision 1
    September, 1989
    SX-2000 .DIGlTAL PABX
    ACD 7ELEMARKETERTM Application Package
    This practice describes the features, operation, and programming of the
    ACD 
    TELEMAI?KETH?~” Application Package for the SX-2000 Digital Private
    Automatic Branch Exchange (PABX).
    Practice:
    9 
    109-094-620-NA
    Issue:3
    Revision:1
    Date :September, 1989
    Software Version:
    G1003 MR3
    Yopyright 1989, MITEL Corporation. All rights reserved,
    ‘“Trademark of MITEL Corporation
    @Registered Trademark of MITEL Corporation. 
    						
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