Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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SECTION MITL9109-094-450-NATrunks -records activity of each trunk during the measurement period Trunk Number:List of all trunk numbers that were accessed. Peg in:Total number of times the trunk was seized for ,incoming.calls(maximum = 255). Usage in:Represents the usage (in Erlangs or CCS) for incoming calls on the trunk (maximum = 36 ccs). Peg Out:Total number of times the trunk was seized for an outgoing call on the trunk (maximum = 255). Usage Out:Represents the usage (in Erlangs or CCS) for outgoing calls on the trunk (maximum = 36 ccs). Register Count Examples 2.05A call which lasts for 100 seconds has a value of 1 ccs (one hundred-call-seconds). One Erlang equals 36 ccs (3600 call seconds). Usage is measured in lo-second units; for example, a usage count of 128 (128 x 10 s) represents 1280 seconds of usage, equivalent to 12.8 ccs or 0.3556 Erlang (36 ccs equals 1 Erlang). The following example illustrates these “count” methods. Extension Originations Peg Count -Each time an idle extension goes off-hook, it causes the register to increment by one count. Since it is a measure of the. number of calls originated by the extensions, it does not increment when a ringing extension goes off-hook to answer a call. For example, if this register has a value of 658, the number of call originations (or off-hook originations) during the period totalled 858. Trunk Group Usage -Each time the system scans the members of this trunk group, at 10 second intervals, it counts the number of members that are busy. A register value of 273 indicates that members were busy for 273 X 70 = 2730 seconds (27.3 ccs) during the measure- ment period. Usage Measurement -Device usage is measured every ten seconds; therefore each usage measurement is accurate to +/- 10 seconds (0.1 ccs or 0.0028 Erlang). Console usage measurement is accurate to +/- 1 second (0.01 cs or 0.00028 Erlang). Power Failure 2.06If power fails to the system, the current traffic measurement will be lost, and the latest traffic report will also be lost if it had not been output. When power is restored, traffic measurements will restart, and continue until the end of the scheduled period. This pe- riod’s start time will be the time of the power-up. Page 8
Traffic Measurement 3. TRAFFIC MEASUREMENT COMMANDS Maintenance Terminal and Console3.01The maintenance terminal or console is used to enter the data required to start traffic measurements, print measurements, monitor status, or change traffic measurement parameters. Refer to Section MITLS 109-094-35 1 -NA, RS-232 Maintenance Terminal, for instructions on using the terminal. At the maintenance terminal or console, select the MAINTENANCE application; from the MAINTENANCE main menu, select TRAFFIC MEAS (sof-tkey 5). Traffic Commands SETQUITSHOWPRINTREAD STOP SETSHOW PRINT READ STOP - Set traffic report information - Status of current traffic report, contains information defined by the SET command. - Print the latest traffic report - Read latest traffic report - Stop current traffic measurements or stop printing report SET Command UNITS PERIODDURATION AUTOPRINTCANCEL START TIME CONDENSED UNITS PERIODDURATION CONDENSED CANCEL START TIME AUTOPRINT - CCS or ERLANGS - 1 to 60 minutes - number of periods - Condensed report ON or OFF - Quit SET commands - hh:mm - Automatically print after each period Use the SET command to enter or change any traffic measurement parameters; use the prompts to change the required data and then exit from the TRAFFIC MEAS function. Once the START command is issued, the PERIOD and DURATION cannot be changed for the current traffic measurements. The AUTOPRINT, and CONDENSED parameters can be changed while it is running. At the beginning of each period of current traffic measurement, the pegs and the dynamic records are initialized. If a new trunk group was set up by CDE, it would not be included in the traffic report until the next period. The START command cannot be Page 9
SECTION MITL91 O9-Q94-450-NAissued while traffic measurement is on; it must be STOPped and then restarted. STOP Command - This command causes two softkeys to become active, and pressing either selects. what is to be stopped. TRAFFRPT - stops the traffic measurement currently active. No report will be made of the incomplete collected data. PRINT - stops a printout being sent to the PRINTER port. Note:The STOP command will not stop an AUTOPRINT in progress; othe AUTOPRINT command must be set to OFF between print- outs to stop printouts. SHOW STATUS Contains a summary report on the current traffic Commandmeasurement parameters. STATUS: Activated/OFF START TIME: hh:mm DATA COLLECTION: Running/OFF PERIOD: mm minutes DURATION: nn periods AUTOPRINT: ON/OFF UNITS: erlangs/ccsCONDENSED REPORT: ON/OFF START TIME and DATA COLLECTION are not displayed if STATUS is OFF. SET STATUS OFF - press STOP - press TRAFFRPT - press ENTER STATUS is set to OFF DATAThis indicates that data is currently being collected COLLECTION(if it is running). When it is OFF, either the daily start time has not been reached, or, it has finished the required number of periods since the start time; in either case, no data is currently being collected. PRINT READQUITThis softkey command causes the latest traffic report held in the system to be immediately printed. This softkey command causes the latest traffic report in the system to be displayed on the maintenance terminal, where it may be read by the user. READ is only available at the Maintenance Terminal. If the Console sof-tkey is pressed, the following message appears on the LCD display: This function is not available for this device. This softkey command allows the user to exit from Traffic Measurement mode at the console or terminal. Page 10
Traffic Measurement Installation to meet the Traffic Measurement requirements con- sists of the following steps: Determine the required traffic parameters Determine the required output device Install the output device Program the traffic parameters and output device for this in- stallation. 4. INSTALLATION General4.01 1. 2. 3. 4.Connection Requirements, Local Printer 4.02Section MITL9109-094-200-NA, Shipping, Receiving and Instal- lation Information, details the installation of SX-200 DIGITAL PABX systems; also refer to Section MITL9109-094-351-NA, RS-232 Maintenance Terminal, and reference System Set Commands which assign printers during installation and initial maintenance program- ming. The Traffic Measurement data may be output to a printer, mag- netic recording device, or the maintenance terminal. If required, a Data Demultiplexer may be used and the Traffic Measurement data directed to one output of it. 4.03When a local printer is used, it should be located as near as possible to the PABX, and connected to the PABX data port with a 25-conductor connectorized cable, not longer than 4.5 m (15 ft) in length. 4.04A Printer may be specified in Form 34 - Directed IO which will allow all Traffic Measurement printouts to be sent to this print- er which is connected to a port equipped with an asynchronous data set. Refer to Section MITL9109-094-210-NA, Customer Data Entry (CDE), for further details. Note:Ensure that the length of time the printer requires to print one report is less than the length of time specified for a traffic measurement period; otherwise, reports will be generated faster than the printer can print them. Page 11
Traffic Measurement 5. REPORTS General5.01The standard report provides a printed report of the data in the storage registers .(usually the measurements taken during the preceding period). The report includes headings which make the data easy to read. Three typical reports are printed following: 5.02Port size and system number are unique to each system; they are entered when the system is initally configured. The CHAN- NELS part of the printout is associated with the maximum port config- uration. Three different examples are given in the typical printout; in an actual system printout, only the data for the associated port configura- tion is given. SX-200 DIGITAL Generic 100X XXXP TRAFFIC REPORT SYSTEM ACTIVITY: Is dial tone0Console calls 0Dial 0 calls 0Recall 0 FEATURES:ADL access 0Call Forward 2 Campon1DND 0Flash hold 2Maid in Room 0Paging 0Wakeup 0DTMF RECEIVERS: Peg118 LCHANNELS: : Bay1 2 34UsageBusy Peg Max/Avl4.20 ccs 02/ 8 Usage Max/AvlLocal Usage 17.60 ccs 2/12385.90 ccs 6/ 61 344.60 ccs 13/ 94 50.60 ccs 5/ 94Max local 1Usage Max/AvlLocal Usage 2.20 ccs 2/1249.60 ccs 4/ 62 33.00 ccs 6/ 94 1.20 ccs 31 310.00ccs 18.10 ccs 6/ 311.80ccsMax local 2s dial tone Console orig. Ext. origin. ActivitySYSTEMnnn 27-NOV-87 9:oo to 1o:oo 0 066 1775 CallBackCall Park Console conf.DTRX session Guest Room Msg Waiting Serial call UCD Login/out3s dial tone Dataset orig. Intercepted Illegal calls Call hold Call Pickup Console hold Ext. conf.Hold pickup Override TAFAS 336- Port456- Poti I 0 7 0 1 4 0 0 0 0 0 0 1Page 13
SECTION MITL9109-094-450-NASX-200 DIGITAL Generic 100X XXXP TRAFFIC REPORT SYSTEM nnn (CONT’D) I 27-NOV-869:oo to lo:oo -CHANNELS: Bay1 2 34 5 6 7 wCONSOLE: Directory Number 4900 4888Usage Max/Avl2.20 ccs 2/1249.60 ccs 4/ 62 3.00 ccs l/ 31 1.20 ccs 3/ 31 18.10 ccs 61 31 Usage Max/Avl17.60 ccs 2/12385.90 ccs 6/ 61 344.60 ccs 13/ 94 50.60 ccs 5/ 94 456.40 ccs 18/ 94 43.60 ccs 4/ 94 421.30 ccs 17/ 94 Usage 0.00 ccs 0.00 ccsCallsCalls Waiting Avg. Waiting AnsweredUsage Time (set) 00.00 ccs 0.00 00.00 ccs 0.00 HUNT GROUPS: Number Peg 13 253 0Local UsageMax local 480--0.00ccs 0 1port -0.00ccs 0 1.80ccs 2 -:Local UsageMax local UsageBusy Peg Max/Avl6.60 ccs 03/ 3 139.90 ccs 4,5/ 5 35.40 ccs d1/ 3 1 672- Poe JNumber PegSkip Peg UsageBusy PegMax/Avl4 61123.00 ‘ccs1>2/3I TRUNK GROUPS: Number PegUsage Busy PegMax/Avl 1622.00 ccs02/322623.40 cc?03/74 00.00 ccs0o/1 500.00 ccs0o/1Page 14
Traffic Measurement TRUNKS: Number1 2 3 4 520 22 24 26 28 30 32 40 42Peg InUsage In 00.00ccs 00.00ccs 00.00ccs 00.00ccs 00.00ccs 55.10ccs 66.20ccs 61.20ccs 52.10ccs 54.40ccs 44.90ccs 40.90ccs 00.00ccs 00.00ccsPeg Out Usage Out 21.40 ccs 20.60 ccs 219.90 ccs 00.00 ccs 00.00 ccs 32.40 ccs 40.80 ccs 42.50 ccs 47.70 ccs 43.40 ccs 44.90 ccs 31.80 ccs 00.00 ccs 00.00 ccs 5.03The condensed report contains the data only, in decimal form. Register numbers, and assignments are known for each particu- lar software Generic. The dynamic section of the report requires a header for each group of data and the device number beside the device data. A program which analyses the data knows the format in which the condensed report is structured, and can interpret the data accordingly. Analyzing Traffic Reports 5.04From reading the Traffic Report, the following total traffic val- ues can be determined. Total Traffic= Sum of channel usage - Receiver usage Number of Calls= Extension Originations + Console Originations + sum of incoming trunk pegs Page 15
SECTION MITL9109-094-450~NA 5.05The following table lists typical business traffic: Traffic TapeLight Medium HeavyNumber of PortsTraffic/Port(CCS)Total CCS 2501.4350 300 1.4420 350 1.4490 4001.4560 480 1.4672 250 3.c750 300 2.9870 350 2.91015 400 2.91160 480 2.91392 250 5.51375 300 5.41620 350 5.41890 .4005.42160 480 5.42592Page 16
9 109-094-620-NA Issue 3 Revision 1 September, 1989 SX-2000 .DIGlTAL PABX ACD 7ELEMARKETERTM Application Package This practice describes the features, operation, and programming of the ACD TELEMAI?KETH?~” Application Package for the SX-2000 Digital Private Automatic Branch Exchange (PABX). Practice: 9 109-094-620-NA Issue:3 Revision:1 Date :September, 1989 Software Version: G1003 MR3 Yopyright 1989, MITEL Corporation. All rights reserved, ‘“Trademark of MITEL Corporation @Registered Trademark of MITEL Corporation.