Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Installation For Adjuncts And Peripherals Manual

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
179 Multimedia Call Handling (MMCH) 
18
Connect the Endpoints
Use the following  p roc ed ure and  Fig ure 64 to c onnec t the end p oints:
Figure 64. Typical Multimedia Call Handling Connections
1. Eac h PC MMCH end p oint must c ontain a BRI ad ap ter.
2. Connec t a DCP telep hone to a d ig ital line c irc uit p ac k. The DCP telep hone 
must b e used  in c onjunc tion with the PC. Refer to the tables at the end  of 
this c hap ter for the p inout of the d igital line c irc uit p ac k.
3. Connec t the PC BRI ad ap ter to any BRI port on the DEFINITY System. 
Refer to the tab les at the end  of this c hapter for the p inout of an ISDN BRI 
circuit pack.
Administer the System 
1. Call INADS and  notify the rep resentative that the Multimedia Call 
Handling (MMCH)?
 field  on p ag e 2 of the c ustomer-options form must 
b e c hang ed to y
. 
2. Log off the terminal and  then log b ac k on the terminal to see your c hang es 1. DCP telep hone, 2 or 4 wire to matc h typ e 
of c irc uit p ac k
2. Personal c omp uter
3. BRI adapter
4. D8W c ord
5. 103A or modular wall jac k
6. Main d istrib ution frame7. 25-pair c able to digital line circuit pack
8. 25-p air c ab le to BRI c irc uit p ac k or NT1, 
4-to-2 wire ad ap ter
9. DEFINITY ECS
10. Multimed ia-interfac e c irc uit pac k
11. Voic e c ond itioner c irc uit pac k
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							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
180 Multimedia Call Handling (MMCH) 
18
Administer the Endpoints
1. Log  in and  enter add data-next
 < or a valid  extension numb er> .
2. The d ata mod ule form ap p ears. On p ag e 1 of the form, enter the Data 
Extension
: xxxx,
 Type
: 7500
, the Name
: user’s name (suc h as 
ProShare), and  enter y
 in Multimedia?
 field .
3. On p ag e 2 of the form, enter n
 in the XID?
 field , and  enter n
 in the MIM 
Support?
 field and press 
En t e r.
Administer One Number Complex
1. Id entify the voic e telep hone (DCP set) to assoc iate with the d ata end p oint. 
The station rec ord  for this voic e station must b e c hang ed .
2. Type change station
 
station number and  p ress En t e r.
3. On sc reen 1, typ e the d ata extension numb er in the MM Complex Data 
Ext: 
field . 
4. On screen 2, type y
 in the H.320 Conversion?
 field  and  p ress 
En te r.
5. Type y
 in the Multimedia Early Answer field
 and  press 
En t e r.
Setup and Test the MMCH Installation
This sec tion p rovid es g eneral setup  and testing  p roc ed ures for the Pic tureTel, 
ProShare, Vistium, and  Zyd ac ron multimed ia end p oints. Use the d oc umentation 
that ac c omp anies the end p oint eq uip ment for more d etails.
Configuring the PictureTel 
PCS50 (Live 50) and PCS100 
Table 27. Minimum System Requirements
Ve r s i o n :  
Live 50 version 1.7 or hig her
Minimum Processor Speed: 
487/33 MHz, DX2/77
Disk Space: 
20 MB
Memory: 
8 MB RAM, 17 MB rec ommend ed
ISA Expansion Slots (17-bit): 
2 slots
Monitor: 
VG A,  SVG A
Operating System: 
Win d o w s
™ 3.1x or Wind ows™ 95 
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
181 Multimedia Call Handling (MMCH) 
18
These end p oints d o not need  any spec ial c onfig uration setting s. The stand ard  
Pic tureTel c onfig uration for a DEFINITY ECS is as follows. 
1. Load  the LiveShare Plus software first.
2. Enter the user name and company name. Use default values for 
sub sequent p rompts.
3. Enter a site name.
4. Selec t Restart Wind ows and FINISH.
5. Load  the Live 50 VAFC d rivers.
6. Load  the Pic ture Tel Live 50 software.
7. Open the Pic tureTel Live prog ram g roup  from the Wind ows
™ Pro g ra m  
Manag er sc reen. 
8. Double c lic k on the PictureTel Live Configure 
icon. 
9. At the Welcome
 screen, c lick on continue
.
10. Go to the registration confirmation
 sc reen and  c lic k on continue
.
11. Enter the Network Interface Settings
. Be sure that “ ISDN”  has an “ x”  in 
the b ox. Click on continue
.
12. At the ISDN Parameters
 sc reen, set the sig naling  p rotoc ol to USA 
Canada: 5ESS Custom Point-to-Point
. Click on continue
.
13. At the Hardware Settings
 sc reen, set the following : Interrup t (IRQ) to 11, 
Base I/O Port= 280, and  Base Memory= D000. Under the Vid eo Input 
sec tion, selec t the NTSC c irc le. Clic k on continue
. 
14. At the Aud io Devic e sc reen, enter the nec essary information.
15. At the Node Name
 sc reen, enter a name for the PC using  the ap p lic ation 
software p ac kag e.
16. At the Modify config.sys
 screen, click the SAVE
 b utton.
17. The remaind er of the software load s automatic ally.
18. When the load  is finished , reb oot the PC.
19. Open the Pic tureTel Live prog ram g roup  from the Wind ows
™ Pro g ra m  
Manag er sc reen. 
20. Double c lic k on the PictureTel Live 
ic on. The p rog ram takes ab out 1 
minute to op en.
How to Place a PictureTel Video Call
1. Turn on the video camera. Be sure the green LED is on.
NOTE:
A p rob lem may b e enc ountered  when trying  to op en the Pic tureTel 
ap p lic ation software. If the app lic ation seems to freeze d uring  
initialization (no resp onse for several minutes) then there may b e a  
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
182 Multimedia Call Handling (MMCH) 
18
c onflic t with the interrup t (IRQ) p ort setting . Chec k the Pic tureTel 
c onfig uration to make sure that the IRQ p ort is set to 11. If 
initialization is still a p rob lem, c ontac t a Pic tureTel rep resentative.
2. Open the Pic tureTel ap p lic ation p rog ram.
3. Two wind ows should  ap p ear: one loc al vid eo and  one remote vid eo.
4. Go to the remote video wind ow (the one without the loc al video imag e 
insid e it).
5. Click on the blue phone
 ic on at the top  left of the window.
6. A DIAL PAD
 window op ens. Use the keyb oard , or mouse and  d ial p ad, to 
enter the DATA extension of another multimed ia end p oint. If you are 
d ialing  another Pic tureTel, you c an p lac e a 1B (one 74 Kb  c hannel) c all b y 
only filling  in the first telep hone extension box on the DIAL PAD
 window. 
To make a 2B (two 74 Kb  c hannels) c all, you must p ut the same c alled  
p arty extension in the sec ond telep hone extension b ox on the DIAL PAD
 
wind ow.
7. To initiate a call, click on the VIDEO CALL
 b utton on the top  rig ht of the 
DIAL PAD
 wind ow.
8. The d ial p ad  d isap p ears and  you see a status wind ow that shows 
“ringing.”
9. When the c onnec tion is mad e, the status wind ow d isap p ears and  you c an 
see the c onnec tion status on the b ottom b ar of the remote vid eo wind ow.
Troubleshooting the PictureTel
Symptom
: A c onferenc e c all b etween a Pic tureTel and  a ProShare has p rob lems 
with the vid eo c onnec tion or with video switc hing .
Solution
: Be sure the Pic tureTel is version 1.7 or hig her and  the ProShare is 
version 2.0 or hig her. 
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
183 Multimedia Call Handling (MMCH) 
18
ProShare Configuration
The ProShare system must b e set up  so that it d oes not look for a Servic e Profile 
Id entifier (SPID) when c onnec ting  to the DEFINITY ECS. This is imp ortant 
b ec ause you ad minister the ProShare as a sing le 7500 d ata set and  the 
telep hone extension assoc iated  with that d ata set ap p lies to b oth BRI c hannels.
1. Load  the ProShare software onto the PC using  the d efault values.
2. Enter the c omp any name and  serial numb er of the software.
3. Selec t the d efault d irec tory loc ation and  install all files.
4. Answer NO to mod em Setup .
5. Sc roll throug h the list of c ountries and selec t the c ountry in whic h the PC is 
installed .
6. At the Protocol and Switch Mfg
 wind ow, c lic k on Custom
. Clic k on AT & T  
and  c lic k on Accept
.
7. At the next wind ow, c hoose PBX
 for Exc hang e Switc h, and c hoose G3r
 
(for Release 8r) or G3i
 (for Release 8si) (as appropriate) as the PBX type. 
Clic k on Accept
.
8. Selec t yes or no for Phone Call Supp ort.
9. A window with #Phone Numbers
 and #SPIDS
 ap pears. Set #Phone 
Numbers
 to 1
 and  set #SPIDS
 to 0
.
10. Clic k on the Aliases
 b utton and  enter the last 5 d ig its of the d ata extension 
numb er and  an external alias. 
11. Leave the telep hone numb er at d efault and  c lic k on Accept
.
12. Selec t restart windows
.
Table 28. Minimum System Requirements
Ve r s i o n :  
2.0 or hig her
Minimum Processor Speed: 
487/33 MHz, DX2/77
Disk Space: 
7 MB
Memory: 
12 MB RAM, 17 MB rec ommend ed
ISA Expansion Slots (17-bit): 
2 slots
Monitor: 
740x480, 257-c olor, VGA, SVGA
Operating System: 
Win d o w s
™ 3.1x or Wind ows™ 95 
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
184 Multimedia Call Handling (MMCH) 
18
How to Place a ProShare Video Call
1. Boot the ProShare c omp uter.
2. Open the c amera lens. Be sure the g reen LED is on.
3. Open ProShare Personal Conferencing 
p rog ram group  from the 
Win d o w s
™ Prog ram Manag er sc reen.
4. Double c lic k on the ProShare Conferencing 
ic on.
5. If this is a first time install, c lic k on OK for the c amera test. This test c an 
take several minutes to c omp lete.
6. After the tutorial runs (if desired ) and  the p rod uc t is reg istered , the 
ProShare ap p lic ation op ens with 2 vid eo windows.
7. Clic k on the Call b utton. A telephone d ial p ad  app ears. Use the d ial p ad  to 
enter the telep hone numb er of the d esired extension to p lac e a test c all to. 
The ProShare only makes 2 B c alls. The telep hone numb er entered  is used  
to p lac e b oth c alls. To p lac e a 2B (two 74 kB c hannels) c all to 2 d ifferent 
telep hone extensions, sep arate them with a c olon “:
” . To p lac e a 57 kB c all 
instead  of a 74 kB c all, enter a pound  “#
”  sig n to the end  of the c alled  
p arty extension.
8. To initiate the c all, c lic k on the DIAL
 button on the handset window. The 
d ialing  status d isp lays where the extension was entered . When the 
c onnec tion is mad e, remote video app ears.
Troubleshooting the ProShare
Symptom
: Any attempt to p lac e a d ata c all to the c omp lex’s voic e station is 
d enied  b y the ProShare.
Solution
: When c onfig uring  the ProShare, you entered  the voic e extension of the 
c omp lex. You need  to enter the d ata extension (Step  G, b elow). To d o this:
a. Go to the ProShare d irec tory and run the Diag nostic s and Utilities 
program.
b . Double c lic k on the Hardware and ISDN Configuration
 utility.
c. Choose ISDN Line Configuration
.
d. Set Protocol = custom
 and Manufacturer = AT&T (5ESS)
. Clic k on the 
Accept
 b utton.
e. Set Switch = PBX
, PBX Type = G3r
 (for DEFINITY ECS, R8r) or G3i
 (for 
DEFINITY ECS, R8si). Clic k on the Accept
 b utton.
f. Set Phone Call Support = No
 and clic k on the Accept
 b utton.
g. Set #Phone Numbers = 1
, #SPIDs = 0
, and  Phone Number
 to the d ata 
end p oint extension. Clic k on the Accept
 b utton.
Symptom
: Cannot ac c ep t a multimed ia telep hone c all from off-p remises to the 
sing le numb er. 
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
185 Multimedia Call Handling (MMCH) 
18
Solution
: Und er “ Aliasing ,”  enter the d ata extension numb er. To d o this:
a. Go to the ProShare d irec tory and run the Diag nostic s and Utilities 
program.
b . Double c lic k on the Hardware and ISDN Configuration
 utility.
c. Choose ISDN Line Configuration
.
d. Set Protocol = custom
 and Manufacturer = AT&T (5ESS)
. Clic k on the 
Accept
 b utton.
e. Set Switch = PBX
, PBX Type = G3r
 (for DEFINITY ECS, R8r) or G3i
 (for 
DEFINITY ECS, R8si). Clic k on the Accept
 b utton.
f. Set Phone Call Support = No
 and clic k on the Accept
 b utton.
g. Set #Phone Numbers = 1
, #SPIDs = 0
, and  Phone Number
 to the d ata 
end p oint extension. 
h. Click on the Aliasing
 b utton.
i. In the Alias
 b ox, enter the d ata extension numb er, c hoose External
, c lic k 
the Add
 b utton, c lic k the OK
 b utton, and  c lic k the Accept
 b utton.
Symptom
: Get a short b reak in aud io p ath d uring first few sec ond s of a c all. This 
is most notic eab le when c overing  to AUDIX/Voic e mail.
Solution
: ProShare mutes the aud io p ath when it d oes a “ c ap ab ilities exc hang e”  
in H.320. This p roblem is b eing  ad d ressed  in later versions of the ProShare 
software. Contac t your Luc ent Tec hnologies rep resentative for more information.
Vistium Configuration
Table 29. Minimum System Requirements
Ve r s i o n :  
1.03.10 or hig her
Minimum Processor Speed: 
487/33 MHz, DX2/77
Disk Space: 
10 MB
Memory: 
8 MB RAM, 17 MB rec ommend ed
ISA Expansion Slots (17-bit): 
1 slot
Monitor: 
VG A,  SVG A
Operating System: 
Win d o w s
™ 3.1x or Wind ows™ 95 
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
186 Multimedia Call Handling (MMCH) 
18
Zydacron Configuration
These end p oints d o not need  any spec ial c onfig uration setting s. The stand ard  
c onfig uration for a DEFINITY ECS is as follows. Use the d oc umentation that 
ac c omp anies the Zyd ac ron eq uip ment for more d etails. 
1. Open Wind ows and  load  the software ap plic ation.
2. Selec t Full Installation.
3. Clic k on OK for the default loc ation of the ap p lic ation d irec tory 
( c : \ Z YD A PP2 ).
4. Selec t Yes to reset the vid eo d rivers (if d esired ).
5. View or c lose the READZA2.txt file as desired.
6. When the Collaboration Software d ialog  b ox op ens, selec t Yes if another 
vend or’s vid eo c onferenc ing  ap p lic ation is b eing  load ed . Selec t No if only 
Zyd ac ron software is being load ed .
7. The software c ontinues to load  automatic ally. When finished, the 
ap p lic ation ic ons ap p ear in the prog ram group .
How to Place a Zydacron Video Call
1. Turn on the video camera. Be sure the green LED is on.
2. Double click on the Zydacron 
ic on to start the p rogram. The p rog ram may 
take ab out 30 sec ond s to op en. 
3. Two loc al vid eo wind ows should  ap p ear.
4. Clic k the Dial ic on from the Main toolb ar.
5. Use the keypad  or the c omp uter keyb oard  to enter the telep hone numb er 
of the test end p oint or telep hone.
6. To initiate the c all, c lic k on the CALL
 b utton. The Inc oming  Call sc reen 
ap p ears on the test end p oint (or the test telephone ring s).
Table 30. Minimum System Requirements
Ve r s i o n :  
Z250 v. 1.0 or Zyd Ap p2 v. 1.3
Minimum Processor Speed: 
487/33 MHz, DX2/77
Disk Space: 
5 MB
Memory: 
4 MB RAM, 8 MB recommended
ISA Expansion Slots (17-bit): 
1 slot
Monitor: 
VG A,  SVG A
Operating System: 
Win d o w s
™ 3.1x or Wind ows™ 95 
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
187 Multimedia Call Handling (MMCH) 
18
7. Selec t ANSWER on the test end p oint or p ic k up the test telep hone 
hand set.
8. Remote vid eo ap p ears on the loc al sc reen and  a talk p ath is op ened  on 
the head set. For a test telephone, a talk p ath is op ened.
Troubleshooting the Zydacron
Symptom
: After eac h PC reb oot, the first time you b ring  up  the Zyd ac ron 
ap p lic ation and  rec eive a telep hone c all, if you d o not answer the d ata c all, the 
answer sc reen stays frozen in the wind ow.
Solution
: Restart the Zyd ac ron app lic ation. Press the 
Ctrl, Alt, and  Del keys at the 
same time. This b rings up a wind ow that allows you to selec t a task. Selec t the 
Zydacron
 application and click on the end task
 b utton.
Symptom
: Cannot make an outgoing c all. Get a Messag e Interrup t.
Solution
: The interrup t (IRQ) setting  is inc orrec t. Contac t your Zyd ac ron 
rep resentative for the rec ommend ed  IRQ setting s.
Place Conversion Test Call
NOTE:
Th e H.320 Conversion?: 
field must be set to y 
on p ag e 2 of the Station 
Fo r m .
Plac e a c onversion test c all to an end p oint with a known vid eo c ap ab ility (for 
examp le: c all your voic e station from your PC). 
Expansion Services Module
The Exp ansion Servic es Module (ESM) p rovid es T.120 d ata sharing  c ap ab ility on 
a MMCH multip oint H.320 vid eo c onferenc e. Eac h p erson in the c onferenc e must 
have end p oints and a p ersonal c omp uter with the H.320 vid eo ap p lic ation 
installed . The DEFINITY ECS must have the exp ansion servic e mod ule installed . 
						

							DEFINITY ECS Release 8.2
Installation for Adjuncts and Peripherals  555-233-116  Issue 1
April 2000
Multimedia Communications Products: MMCX, MMCH, ESM 
188 Multimedia Call Handling (MMCH) 
18
Figure 65. Typical Multimedia Call handling ESM Connections
ESM Installation
Use the following  p roc ed ure and  Fig ure 65 to c onnec t to the ESM eq uip ment:
1. Install the TN2207 p rimary rate interfac e (PRI) c irc uit p ac k and  the 
TN787F/G/H/J/K multimed ia interfac e (MMI) c irc uit p ac k in the DEFINITY 
Sys t e m  p o r t  c a r r ie r.
2. Record the circuit pack locations.
3. Connec t the ESM Y-c ab le as shown.
Administer the DEFINITY ECS
1. Enter list configuration all,
 and  a list of the installed  c arriers, c irc uit 
p acks, and ports ap p ears.
2. Rec ord  the loc ation (b oard  numb er) of the new c irc uit pac ks and  verify 
that all other req uired  c irc uit pac ks (refer to ‘‘ESM Installation’’
) are 
p resent.
3. Enter add DS1 xxxxx,
 (where xxxxx is the loc ation of the TN2207 PRI 
c irc uit p ac k rec ord ed  in step  2), and  the DS1 c irc uit p ac k ad ministration 
form ap p ears.
4. Set the Name:
 field  to ESM DS1
5. Set the Bit Rate: 
field  to 2.048
6. Set the Line Coding:
 field to hdb3 1. Port B Y-c ab le c onnec tor to a TN787 
multimedia interfac e (MMI) circuit p ac k
2. Port A Y-c ab le c onnec tor to a TN2207 PRI 
circuit pack 
3. 25-p air Y-c ab le
4. 357A ad ap ter5. D8W c ord  c onnec ted  to 357A ad ap ter 
S/ B  p o r t  8
6. Exp ansion servic e mod ule (ESM)
7. Port B on comp atible p rimary rate 
interfac e (PRI) c ard
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