HP PhotoSmart C7283 User Manual

							
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for  up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One and troubleshooting information for common problems
• Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability  vary by device, country/region, and language.
Before you call HP support
Software programs from other companies might be  included with the HP All-in-One. If you experience
problems with any of those programs, you will re ceive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customer s in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 282 .
If you need to contact HP support, do the following before you call:
1.Make sure that:
a. The HP All-in-One is plugged in and turned on.
b . The specified ink cartridges  are installed correctly.
c . The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the  On button.
b . Unplug the power cord from the back of the HP All-in-One.
c . Plug the power cord back  into the HP All-in-One.
d . Turn on the HP All-in-One by pressing the  On button.
3. To find support and warranty information, go to the HP Web site at 
www.hp.com/support . If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or  troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need  to speak with an HP support representative, do
the following:
a . Have the specific name of the HP All-in-One,  as it appears on the control panel, available.
b . Print a self-test report.
c . Make a color copy to have available as a sample printout.
d . Be prepared to describe your problem in detail.
e . Have your serial number ready.
You can view the serial number by looking at t he sticker on the rear side of the HP All-in-
One. The serial number is the 10-character c ode in the upper left corner of the sticker.
5. Call HP support. Be near the HP All-in-One when you call.
Related topics
“
Print a self-test report” on page 149
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HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the comput er and the HP All-in-One. Be prepared to provide
the following information:
• Model number (located on the label on the front of the HP All-in-One)
• Serial number (located on the back or bottom of the HP All-in-One)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situat ion (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the  HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
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HP warranty and support
 
						

							
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see “Pack the HP All-in-One”
on page 284 .
Call HP Korea customer support
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Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not  be shipped with a power cord. Store
the power cord in a safe place until  the replacement HP All-in-One arrives.
•Any paper loaded in the input tray
• Remove any originals you might have loaded in the HP All-in-One
This section contains  the following topics:
•
Secure the ink system
•
Remove the control panel faceplate
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP All-in-One during shipment. They  might instruct you to replace the ink cartridges
with replacement ink cartridges.
If you receive a replacement HP All-in-One, refer to  the instructions included in the box for information
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges
that you can use to install in your device to pr event the ink system from leaking during shipment.
NOTE:This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “HP Quick Exchange Service (Japan)” on page 282 .
Related topics
“
Replace the ink cartridges” on page 159
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP All-in-One for repair.
NOTE:This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “HP Quick Exchange Service (Japan)” on page 282 .
CAUTION:The HP All-in-One must be unplugged before following these steps.
To remove the control panel faceplate
1.Press the  On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Place your hands on each side  of the control panel faceplate.
b . Use your fingertips to pry the control panel faceplate off.
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HP warranty and support
 
						

							
4.Retain the control panel faceplate. Do not return  the control panel faceplate with the HP All-in-
One.
CAUTION: The replacement HP All-in-One might not  come with a control panel faceplate.
Store your control panel faceplate in a safe  place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate.  You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE: See the Setup Guide that came with the HP All-in-One for instructions on how to
attach your control panel faceplate. The  replacement HP All-in-One might come with
instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps after you have  prepared the HP All-in-One for shipment.
To pack the HP All-in-One
1. If available, pack the HP All-in-O ne for shipment by using the original packing materials or the
packaging materials that came with your exchange device.
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If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improp er packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for serv ice personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
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17 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Regulatory wireless statements
•
Declaration of conformity (European Economic Area)
•
HP Photosmart C7200 All-in-One se ries declaration of conformity
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional
specifications, see the printed documentat ion that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releas es and support, visit the HP online support Web
site at 
www.hp.com/support .
Paper specifications
Type
Paper weightInput tray*Output tray†Photo tray*
Plain paper20 to 24 lb. (75 to
90 gsm)Up to 100 (20 lb.
paper)50 (20 lb. paper)n/a
Legal paper20 to 24 lb. (75 to
90 gsm)Up to 100 (20 lb.
paper)50 (20 lb. paper)n/a
Cards110 lb. index max
(200 gsm)Up to 4025Up to 20
Envelopes20 to 24 lb. (75 to
90 gsm)Up to 1010n/a
Transparency filmN/AUp to 3015 or fewern/a
LabelsN/AUp to 3025n/a
4 x 6 inch (10 x 15 cm)
Photo paper145 lb.
(236 gsm)Up to 3025Up to 20
8.5 x 11 inch (216 x 279
mm) Photo paperN/AUp to 3010n/a
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.
* Maximum capacity.
NOTE: For a complete list of supported media sizes, see the printer driver.
Technical information 287
Technical information
 
						

							
Print specifications
•Up to 1200 x 1200 rendered dpi black when printing from a computer
• Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi
• Print speeds vary according to the complexity of the document
• Panorama-size printing
• Method: drop-on-demand thermal inkjet
• Language: PCL3 GUI
• Duty cycle: Up to 3000 printed pages per month
Copy specifications
• Copy resolution up to 4800 x 4800
• Digital image processing
• Up to 99 copies from or iginal (varies by model)
• Zoom to 400%, fit to page (varies by model)
• Copy speeds vary according to the complexity of the document
Scan specifications
• Image editor included
• Integrated OCR software automatically converts scanned text to editable text (if installed)
• Twain-compliant interface
• Resolution: up to 4800 x 9600 dpi optical (varies by model); 19200 dpi enhanced (software)
• Color: 48-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Fax specifications
• Walk-up black-and-white and color fax capability.
• Up to 110 speed dials (varies by model).
• Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher  resolution takes longer and uses more memory.
• Manual fax send and receive.
• Automatic busy redial up to fi ve times (varies by model).
• Automatic no-answer redial  one time (varies by model).
• Confirmation and activity reports.
• CCITT/ITU Group 3 fax with Error Correction Mode.
• 33.6 Kbps transmission.
• 3 seconds per page speed at 33.6 Kbps (based on  ITU-T Test Image #1 at standard resolution).
More complicated pages or higher resolution take longer and use more memory.
• Ring detect with automatic fax/answering machine switching.
 
Photo (dpi)Very Fine (dpi)Fine (dpi)Standard (dpi)
Black200 x 200 (8-bit
grayscale)300 x 300200 x 200200 x 100
Color200 x 200200 x 200200 x 200200 x 200
Print resolution
To find out about the printer resolution, see the printer software. For more information, see  “
Viewthe print resolution” on page 85.
Ink cartridge yield
Visit 
www.hp.com/pageyield  for more information on estimated cartridge yields.
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288 Technical information
Technical information
 
						

							
Acoustic information
If you have Internet access, you can get acoustic information from the HP Web site. Go to:
www.hp.com/support.
Duplexer paper specifications
Table 17-1 Media weight
Type
SizeWeight
PaperLetter: 8.5 x 11 inches
Executive: 7.25 x 10.5 inches
A4: 210 x 297 mm
A5: 148 x 210 mm60 to 90 g/m2 (16 to 24 lb.)
Brochure paperLetter: 8.5 x 11 inches
A4: 210 x 297 mmUp to 180 g/m2 (48 lb. bond)
Cards and photos4 x 6 inches
5 x 8 inches
10 x 15 cm
A6: 105 x 148.5 mm
Hagaki: 100 x 148 mmUp to 200 g/m2 (110 lb. index)
Alignment skew
.006 mm/mm on plain paper (2nd side)
Media type
• Plain paper
• Inkjet paper
• Brochure paper
• Index cards, post cards, Hagaki
NOTE: Media type availability varies by country/region.
Environmental product stewardship program
Hewlett-Packard is committed to providing qua lity products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper  functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other  connections are easy to locate, access, and
remove using common tools. High priority parts hav e been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitiz enship/environment/index.html
This section contains  the following topics:
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
Environmental product stewardship program 289
Technical information