HP PhotoSmart C7283 User Manual

							
are on the right (and facing the device), and then push the card forward into the
appropriate slot until the Photo light turns on.
If the problem continues, the memory card might be defective.
Cause:You have inserted more than one memory card, or you have an inserted a
memory card and a storage device at the same time.
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove either the
memory card or the storage device. You can use only one at a time.
The photos on the memory card or storage device do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer.
Solution: If the HP All-in-One is directly connected to a computer with a USB cable,
check the physical connection from the HP All-in-One to the computer. Verify that the
USB cable is securely plugged into the USB port on the back of the HP All-in-One.
Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
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If the HP All-in-One is network-connected, check physical network connections and
make sure the network is operational. Once you verify network connectivity, retry the
task.
For more information, see:
•“
Communication problems over a USB connection” on page 169
•“
Network troubleshooting” on page 183
Memory card or storage device is not available
Cause: If this message appears on your display, it means that another user is
accessing the memory card or storage device over the network. Other users who try
to use the same memory device might see a read/write error message. The memory
device might not appear, as expected, in a list of shared network drives. In addition,
if the HP All-in-One is connected to your computer by a USB cable, the computer
might be accessing the memory card or storage device, making it inaccessible to the
HP All-in-One.
Solution: Wait until the other user has finished  using the memory card or storage
device.
Photos in a connected digital camera with PictBridge do not print
Cause: The digital camera is not in PictBridge mode.
Solution: If the camera supports PictBridge , make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The images are not in a supported format.
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).
Cause: You did not select any photos on the camera for printing.
Solution: Before you connect the digital camera to the front USB port on the HP All-
in-One, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
The file name appears as meaningless text
Cause: The HP All-in-One does not support Unicode. This is a limitation of the
Common Internet File System (CIFS) server.
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card or storage device in the
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HP All-in-One. This lets you read/write files on the network from the memory card or
storage device in the HP All-in-One. The CIFS server appears on your computer as
a network drive. In addition to reading/writing files from your memory card or storage
device, you can also  create folders and store other information.
Solution: If a file name was created with Unicode by another application, it will
display as arbitrary characters.
Other users on the network can access my memory card or storage device
Cause: The Common Internet File System (CIFS) server in the HP All-in-One does
not support authentication. This is a limitation of the CIFS server.
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card or storage device in the
HP All-in-One. This lets you read/write files on the network from the memory card or
storage device in the HP All-in-One. The  CIFS server appears on your computer as
a network drive. In addition to reading/writing files from your memory card or storage
device, you can also  create folders and store other information.
Solution: Every user on the network can access the memory card or storage
device.
Error message: Cannot find the file or item. Make sure the path and file name are
correct.
Cause: The Common Internet File System (CIFS) server in the HP All-in-One is not
operational.
The CIFS server is included in all network-connected HP All-in-One devices. It
provides network drive letter access to the memory card or storage device in the
HP All-in-One. This lets you read/write files on the network from the memory card or
storage device in the HP All-in-One. The  CIFS server appears on your computer as
a network drive. In addition to reading/writing files from your memory card or storage
device, you can also  create folders and store other information.
Solution: Retry your task at a later time.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format  is incorrect
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•Text is incorrect or missing
•
The scan feature does not work
Scan halts Cause: The computer system resources might be low.
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Scan fails
Cause: The computer is not turned on.
Solution: Turn on your computer.
Cause:Your computer is not connected to the HP All-in-One by a USB cable or
network cable.
Solution: Connect your computer to the HP All-in-One with a standard USB cable
or across a network.
Cause: The HP All-in-One software might not have been installed.
Solution: Insert the HP All-in-One installation CD and install the software.
Cause:The software you installed with the HP All-in-One is not running.
Solution: Open the software you installed with the HP All-in-One and try scanning
again.
Scan fails because of insufficient computer memory
Cause: Too many programs are running on your computer.
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as scree n savers and virus checkers. If you turn off your virus
checker, remember to turn it ba ck on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if  you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Scanned image is blank
Cause: The original is placed incorrectly on the glass.
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Solution:Load your original print side down on the right front corner of the glass.
Scanned image is incorrectly cropped
Cause: The software is set to automatically crop scanned pictures.
Solution: The Autocrop  feature crops anything that is not part of the main image.
Sometimes this might not be what you want. In that case, you can turn off
autocropping and crop the scanned image manually, or not at all.
Scanned image has incorrect page layout
Cause: Automatic cropping is changing the page layout.
Solution: Turn off automatic cropping to retain the page layout.
Scanned image shows dotted lines instead of text
Cause: If you use the  Text image type to scan text that you plan to edit, the scanner
might not recognize color text. The  Text image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution: Make a black-and-white copy of the original and then scan the copy.
Text format is incorrect
Cause: The scan document settings are incorrect.
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings. It main tains complex layouts, such as multiple
columns from a newsletter, by putting the text in different frames (boxes) in the
destination application.
Text is incorrect or missing
Cause: The brightness is not set correctly.
Solution: Adjust the brightness, and then rescan the original.
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Cause:Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution: Clean the glass and lid backing.
For more information, see:
•“
Clean the lid backing” on page 157
•“
Clean the glass” on page 155
Cause: The scan document settings are not set to the correct optical character
recognition (OCR) language. The  OCR language tells the software how to interpret
the characters it sees in the original image. If the  OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Solution: Select the correct OCR language.
NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-ins ert the software disk and select OCR under the
Custom  installation options.
The scan feature does not work
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer through a USB
cable.
Solution: Check the cables that connect the HP All-in-One to your computer.
Cause:The software that came with the HP All-in-One is not installed or is not
running.
Solution: Restart your computer. If that does not help, install or reinstall the
software that came with the HP All-in-One.
Copy troubleshooting
Use this section to solve these copy problems:
•
Copies are too light or too dark
•
Nothing happens when I try to copy
•
Parts of the original do not appear or are cut off
•
Fit to Page is not working as expected
•
A borderless copy has white space around the edges
•
The image is cropped when I make a borderless copy
•
The printout is blank
Copy troubleshooting 215
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Copies are too light or too darkCause: The Lighter/Darker  setting for the HP All-in-One  is set too light or too dark.
Solution: Adjust the lightness and darkness of the copies.
For more information, see:
“
Adjust the lightness and darkness of your copy” on page 125
Cause: The original you are copying is overexposed.
Solution: Try using Enhancements  to improve an overexposed image.
For more information, see:
“
Improve the quality of a copy” on page 129
Nothing happens when I try to copy Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The original is placed incorrectly on the glass.
Solution: Load the original on the glass.
For more information, see:
“
Load an original on the glass” on page 72 .
Cause:The HP All-in-One might be busy copying or printing.
Solution: Check the display to see if the HP All-in-One is busy.
Cause:The HP All-in-One does not recognize the paper type.
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the
HP All-in-One does not support.
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam and remove any torn paper that remains in the HP All-
in-One.
For more information, see:
“
Clear paper jams” on page 171
Parts of the original do not appear or are cut off
Cause: The original is placed incorrectly on the glass.
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Solution:Reload the original on the glass.
For more information, see:
“
Load originals” on page 71
Cause: The original fills the entire sheet.
Solution: If the image or text on your original fills the entire sheet with no margins,
use the  Fit to Page  feature to reduce your original and prevent unwanted cropping
of the text or images at the edges of the sheet.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 127
Cause: The original is larger than the paper in the input tray.
Solution: If your original is larger than  the paper in the input tray, use the  Fit to
Page  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 127
Fit to Page  is not working as expected
Cause: You are trying to increase the size of an original that is too small.
Solution: Fit to Page  can only enlarge the original up to the maximum percentage
allowed by your model. (The maximum percentage varies by model.) For example,
200% might be the maximum enlargement percentage allowed by your model.
Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size
page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: The original is placed incorrectly on the glass.
Solution: Reload the original on the glass.
For more information, see:
“
Load originals” on page 71
Cause: Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass
and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 155
•“
Clean the lid backing” on page 157
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A borderless copy has white space around the edgesCause: You are trying to make a borderless copy of an original that is too small.
Solution: When you make a borderless copy of a small original, the HP All-in-One
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image in the HP scanning software, and then print a
borderless copy of the enlarged image.
Cause: You are trying to make a borderless copy without using photo paper.
Solution: Use photo paper to make borderless copies.
For more information, see:
“
Make a borderless copy of a photo” on page 126
Cause: Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass
and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 155
•“
Clean the lid backing” on page 157
The image is cropped when I make a borderless copy
Cause: The HP All-in-One cropped some of the image around the margins of the
copy to achieve a borderless print without changing the proportions of the original.
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use  Fit to Page.
For more information, see:
•“
Resize an original to fit onto letter or A4 paper” on page 127
•“
Resize an original using custom settings” on page 127
Cause: The original is larger than the paper in the input tray.
Solution: If your original is larger than the paper in the input tray, use the  Fit to
Page  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 127
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The printout is blankCause: The original is placed incorrectly on the glass.
Solution: Reload the original on the glass.
For more information, see:
“
Load originals” on page 71
Fax troubleshooting
Use this section to solve the following fax problems:
•
The HP All-in-One is having problems sending and receiving faxes
•
The HP All-in-One cannot send  faxes, but can receive faxes
•
The HP All-in-One is having problems sending a manual fax
•
Pages of a fax I sent are missing
•
The quality of the fax I sent is poor
•
Parts of a fax I sent are cut off
•
The fax I sent was blan k when it was received
•
Fax transmission is slow
•
The HP All-in-One cannot receive faxes, but can send faxes
•
The HP All-in-One is having problems receiving a manual fax
•
Fax tones are recorded on my answering machine
•
The HP All-in-One is not answering incoming fax calls
•
Pages of a fax I received are missing
•
Faxes are received but do not print
•
Parts of a fax I received are cut off
•
The computer to which I am connecting has only one phone port
•
I hear static on my telephone line since connecting the HP All-in-One
•
The fax test failed
•
I am having problems faxing over the Internet using IP phone
•
The fax log report shows an error
The HP All-in-One is having problems sending and receiving faxes Cause: The HP All-in-One is not set up properly for faxing.
Solution: Follow the instructions in your printed documentation to set up the HP All-
in-One properly for faxing, based on the equipment and services you have on the
same phone line as the HP All-in-One. Then, run a fax test to check the status of the
HP All-in-One and to make sure you set it up properly.
The HP All-in-One prints a report with the re sults of the test. If the test fails, review
the report for information on how to fix the problem.
For more information, see:
“
Test your fax setup” on page 63
Cause: The HP All-in-One is turned off.
Fax troubleshooting 219
Troubleshooting