HP PhotoSmart C7283 User Manual

							
Solution:Check that the HP All-in-One is turned on, and then try the usb connection
again.
To retry the usb connection
1. Unplug the HP All-in-One power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3.Click  Retry  to retry the connection. If this does not work, continue to the next step.
4. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
For more information, see:
“
Uninstall and reinstall the software” on page 181
I received a message that an unknown error has occurred Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the HP All-
in-One application files from your computer. Make sure to remove them properly using
the uninstall utility provided when you installed the software that came with the HP All-
in-One.
For more information, see:
“
Uninstall and reinstall the software” on page 181
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The registration screen does not appearCause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
C7200 All-in-One series , and then clicking Product Registration .
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that  came with the HP All-in-One.
To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One
to your computer until after you have reinstalled the software.
2. On the Windows  taskbar, click Start, Programs  or All Programs , HP , Photosmart
C7200 All-in-One series , Uninstall .
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-
ROM drive, and follow the onscreen instructions and the instructions provided in the
Setup Guide that came with the HP All-in-One.
7. After the software is installed, connect the HP All-in-One to your computer.
8. Press the  On button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.On the Windows  taskbar, click Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscreen instructions.
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4.Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. Disconnect the HP All-in-One from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
5.Start the Setup program for the HP All-in-One again.
6. Select  Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
Missing HP Photosmart Software Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause:The computer is turned off.
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Solution:Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer.
Solution: Check the connection from the HP All-in-One to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the HP All-
in-One. Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
This section contains the following topics:
•
Wired network setup troubleshooting
•
Wireless setup troubleshooting
Wired network setup troubleshooting
This section addresses proble ms you might encounter setting up a wired network.
This section contains the following topics:
•
The computer is unable to discover the HP All-in-One
•
The Printer not Found screen appears during installation
The computer is unable to discover the HP All-in-One Cause: Cables are not connected properly.
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Solution:Check the following cables to ens ure they are connected properly.
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: Your computers Local Area  Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click  My Computer .
2. In the  System Properties  dialog box, click the  Hardware tab.
3. Click  Device Manager .
4. Make sure your card shows up under  Network Adapters.
5. Refer to the documentation th at came with your card.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click  Start, Computer , and then click  Properties.
2. Click  Device Manager .
3. Make sure your card shows up under  Network Adapters.
4. Refer to the documentation th at came with your card.
Cause:You do not have an active network connection.
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45
Ethernet jack on the back of the HP All-in-One. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the
network, and communications have been established. If the top light is off,
there is no network connection.
b . Bottom light: This yellow light flashes when data is being sent or received by
the device over the network.
To establish an active network connection
1. Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
2. If the connections are secure, turn off the power on the HP All-in-One, and then
turn it on again. Press the  On button on the control panel  to turn the HP All-in-
One off, and press it again to turn the device on. Also, turn off the power on your
router or hub, and then turn it on again.
Cause: You were able to connect the HP All-in-One to the network previously, but
now it will not connect.
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Solution:Turn off the HP All-in-One, the computer, and the router. Wait 30
seconds. Turn on the router first, and then turn on the HP All-in-One and the computer.
Cause: The HP All-in-One and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find
the IP address, print a network configuration page.
Related topics
•“
View and print network settings” on page 49
•“
Use the Embedded Web Server” on page 52
The Printer not Found screen appears during installation
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Cause:You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP All-in-One, and then
turn it on again. Press the  On button on the control panel to turn the HP All-in-
One off, and press it again to turn the device on. Also, turn off the power on your
router or hub, and then turn it on again.
2. Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet
cable.
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly:
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP All-in-One software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One
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software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause:A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:The HP All-in-One is not accessible  during VPN sessions. However, print
jobs are saved in the print queue. When you exit the VPN session, print jobs in
the print queue will be printed.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the
device display for sp ecific error messages.
This section contains the following topics:
•
During wireless network setup you do not see the SSID (network name) displayed
•
Weak signal
•
Cannot connect to network during setup
•
Invalid WEP key du ring wireless setup
•
Invalid passphrase dur ing wireless setup
•
The Printer Not Found screen appears during installation
During wireless network setup you do not see the SSID (network name)
displayed Cause: Your wireless router is not broadcasting its network name (SSID) because
the  Broadcast SSID  option is turned off.
Solution: Access the routers Embedded Web Server and turn on the  Broadcast
SSID  option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 40
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the
HP All-in-One or there is interference.
Solution: In order to establish a good signal between the HP All-in-One and
wireless router (infrastructure) or computer (ad hoc), you might have to experiment a
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bit. Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
•If there is a long distance between your computer or wireless router and the
HP All-in-One, move them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: Your network name (SSID) may be at the bottom of the SSID list that is
displayed when you install the HP All-in-One on a wireless network.
Solution: Press 
 to scroll to the bottom of the li st. Infrastructure entries are listed
first, ad hoc last.
Cause: An Ethernet cable is connected to the HP All-in-One.
Solution: When an Ethernet cable is plugged into the HP All-in-One, the wireless
radio turns off. Unplug the Ethernet cable.
Weak signal
Cause: The HP All-in-One is too far away from the wireless router or there is
interference.
Solution: In order to establish a good signal between the HP All-in-One and the
wireless router, you might have to experiment a bit. Assuming the equipment is
functioning properly, try doing the following things separately or in combination:
• If there is a long distance between your computer or wireless router and the
HP All-in-One, move them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cannot connect to network during setup
Cause: The equipment is not turned on.
Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
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on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause:The HP All-in-One is not receiving a signal.
Solution: Move the wireless router and the HP All-in-One closer together. Then run
the wireless setup again.
For more information, see:
“
Integrated wireless WLAN 802.11 network setup” on page 39
Cause: If you manually entered your network name (SSID), you might have entered
it incorrectly.
Solution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 40
Cause: The setting for MAC address filtering might be enabled on your wireless
router.
Solution: Disable MAC address filtering on your wireless router until the HP All-in-
One has successfully connected to your network. If you re-enable MAC address
filtering on your wireless router, make sure the MAC address of the HP All-in-One is
on the list of acceptable MAC addresses.
Invalid WEP key during wireless setup
Cause: If you are using WEP security, you might have entered the WEP key
incorrectly during the wireless setup process.
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide up to four WEP keys. The HP All-in-One
uses the first WEP key (selected by the wireless router as the default WEP key). Run
the wireless setup process again and be sure to use the first WEP key provided by
the wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key  is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless
router for information on how to access the routers Embedded Web Server. You can
find the WEP key by logging onto the routers Embedded Web Server using a
computer on the wireless network.
Invalid passphrase during wireless setup Cause: During the wireless setup process, you might have entered the WPA
passphrase incorrectly.
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Solution:Run the wireless setup process again and enter the correct passphrase.
The passphrase is  case-sensitive.
The Printer Not Found screen appears during installation
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP All-in-One software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE:The HP All-in-One functionality will be limited during VPN sessions.
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•Replace refilled or empty ink cartridges with genuine HP ink cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see  “
Set the paper type for printing” on page 85  and “Choose
papers for printing and copying” on page 73 .
• Print and evaluate a self-test report.
For more information, see  “
Print a self-test report” on page 149 .
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