HP PhotoSmart C7283 User Manual

							
Resolve any problems found. To clear the memory, you can either print or delete the
faxes stored in memory.
For more information, see:
“
Reprint received faxes from memory” on page 142
Cause:An error condition is preventing the HP All-in-One from receiving faxes and
Backup Fax Reception  is set to Off.
Solution: Check for the following problems:
• The HP All-in-One is turned off. Press the  On button to turn on the device.
• The HP All-in-One is not set up properly for faxing. See the printed documentation
for information.
• There is no paper loaded in the input tray.
• There is a paper jam.
• The ink cartridge door is open. Close the ink cartridge door.
• The print head assembly is stalled. Turn the HP All-in-One off, remove any objects
that are blocking the print head assembly (including any packing materials), and
then turn the HP All-in-One on again.
After you resolve any problems found, the HP All-in-One can begin answering
incoming fax calls.
Pages of a fax I received are missing
Cause: The paper is not loaded correctly in the input tray.
Solution: Make sure you have paper loaded correctly.
If you have  Backup Fax Reception  enabled, the HP All-in-One might have stored
the fax in memory upon reception. After you have correctly loaded the paper in the
input tray, the HP All-in-One automatically begins printing all the unprinted faxes from
memory, in the order they were received. If you do not have  Backup Fax
Reception  enabled, or if the fax was not stored in memory for some reason (for
example, if the HP All-in-One was out of memory), you will need to contact the sender
and ask for the fax to be resent.
For more information, see:
“
Load full-size paper” on page 76
Cause: The sending fax machine is having problems.
Solution: Check with the sender to find out how many pages were sent. The
sending fax machine might have failed to feed each page of the original.
Faxes are received but do not print
Cause: The HP All-in-One has a paper jam or is out of paper.
Solution: If you have Backup Fax Reception  enabled, the HP All-in-One might
have stored the fax in memory upon reception. After clearing the paper jam or loading
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paper in the input tray, the HP All-in-One automatically begins printing all the
unprinted faxes from memory, in the order they were received. If you do not have
Backup Fax Reception enabled, or if the fax was not stored in memory for some
reason (for example, if the HP All-in-One was out of memory), ask the sender to
resend the fax.
For more information, see:
“
Clear paper jams” on page 171
Cause: Another process has caused an error in the HP All-in-One.
Solution: Check the display or your computer for an error message providing
information about the problem and how to solve it. If there is an error, the HP All-in-
One will not print the fax until the error condition is resolved.
You can also check the status of the HP All-in-One by clicking  Status in the
HP Solution Center.
For more information, see:
“
The fax log report shows an error” on page 256
Cause: The ink cartridges might be out of ink.
Solution: Check the estimated  ink levels in the ink cartri dges. If the ink levels are
low, you might need to replace the ink cartridges.
If there is ink remaining in the ink cartridges, but you are still noticing a problem, print
a self-test report to determine if there is a problem with the ink cartridges. If the self-
test report shows a problem, clean the ink cartridges. If the problem persists, you
might need to replace the ink cartridges.
For more information, see:
“
Maintain the HP All-in-One” on page 155
Cause: The print head assembly is stalled.
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print
head assembly (including any packing materials), and then turn the HP All-in-One on
again.
NOTE: If Backup Fax Reception  is enabled and you turn off the HP All-in-One,
all faxes stored in memory are deleted, including any unprinted faxes that you
might have received while the HP All-in-One was in an error condition. You will
need to contact the senders to ask them to resend any unprinted faxes. For a list
of the faxes you have received, print the  Fax Log. The Fax Log  is not deleted
when the HP All-in-One is turned off.
Parts of a fax I received are cut off
Cause: The sending fax machine has a problem.
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Solution:Check with the sender to see if the sending fax machine is having
problems.
Cause: The fax originated on a larger paper size, such as legal, and the  Automatic
Reduction  option is turned off.
Solution: You can print the fax on legal-size paper or you can set the  Automatic
Reduction  feature to reduce the image so, if possible, it fits on one page.
Cause:The paper-width guide is not positioned correctly.
Solution: Make sure you have paper loaded correctly.
For more information, see:
“
Load paper” on page 76
Cause: A legal-size fax was sent  that contained very fine detail, such as large
graphics, and letter-size paper is loaded in the input tray.
Solution: If a legal-size fax was se nt that contained very fine detail, such as large
graphics, the HP All-in-One will attempt to fit the fax on one page (if automatic
reduction is enabled). If the memory is full, the HP All-in-One might not be able to
reduce the image, causing it to be cut off and printed on a second page. You can
clear the memory and have the sender resend the fax.
NOTE: Clearing the memory will delete all faxes that are stored in memory,
including any faxes that have not been printed. You might want to print all faxes
in memory to make sure you do not lose any information.
For more information, see:
“
Reprint received faxes from memory” on page 142
Cause: The paper loaded in the input tray is a different size than the  Fax Paper
Size  setting.
Solution: Make sure the paper loaded in the input tray matches the  Fax Paper
Size  setting.
The computer to which I am connecting has only one phone port
Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer
dial-up modem, and the computer has only one phone port.
Solution: If your computer has only one phone port, you will need to purchase a
parallel splitter (also called a coupler), as shown below. (A parallel splitter has one
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front
and a plug on the back.)
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NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Figure 15-1 Example of a parallel splitter
Figure 15-2 Back view of the HP All-in-One
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port
Fax troubleshooting 243
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To set up the HP All-in-One to a computer with one phone port
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.
2. Using the phone cord supplied in the box with the HP All-in-One, connect one end
to your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP All-in-One.
NOTE: If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you mi ght not be able to fax successfully. This
special phone cord is different from the phone cords you might already have
in your home or office.
3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back
of the HP All-in-One. Connect the other end of the phone cord to the parallel
splitter on the side with the single phone port.
5. Unplug your computer modem from the telephone wall jack, and connect it to the
parallel splitter on the side with two phone ports.
6. If your modem software is set to receiv e faxes to your computer automatically,
turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter.
8. Now you need to decide how you want the HP All-in-One to answer calls,
automatically or manually:
• If you set up the HP All-in-One to answer calls  automatically, it answers all
incoming calls and receives faxes. The HP All-in-One will not be able to
distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you will need to answer it before the HP All-in-One answers the
call. To set up the HP Al l-in-One to answer calls automatically, turn on the
Auto Answer  setting.
• If you set up the HP All- in-One to answer faxes manually, you must be
available to respond in person to incoming fax calls or the HP All-in-One
cannot receive faxes. To se t up the HP All-in-One to answer calls manually,
turn off the  Auto Answer  setting.
9. Run a fax test.
If you pick up the phone before the HP All-in-One answers the call and hear fax tones
from a sending fax machine, you will need to answer the fax call manually.
Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer
dial-up modem and answering machine, and the computer only has one phone port.
Solution: If your computer has only one phone port, you will need to purchase a
parallel splitter (also called a coupler). (A parallel splitter has one RJ-11 port on the
front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial
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splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the
back.)
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Figure 15-3 Back view of the HP All-in-One
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Answering machine
6Computer with modem
7Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port
Fax troubleshooting 245
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To set up the HP All-in-One to a computer with one phone port
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.
2. Using the phone cord supplied in the box with the HP All-in-One, connect one end
to your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP All-in-One.
NOTE: If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you mi ght not be able to fax successfully. This
special phone cord is different from the phone cords you might already have
in your home or office.
3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back
of the HP All-in-One. Connect the other end of the phone cord to the parallel
splitter on the side with the single phone port.
5. Unplug your computer modem from the telephone wall jack, and connect it to the
parallel splitter on the side with two phone ports.
6. Connect your answering machine to the other open phone port on the parallel
splitter.
NOTE: If you do not connect your answering machine in this way, fax tones
from a sending fax machine might be recorded on your answering machine,
and you might not be able to receive faxes with the HP All-in-One.
7. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the OUT port.
8. If your modem software is set to receiv e faxes to your computer automatically,
turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
9. Turn on the  Auto Answer  setting.
10. Set your answering machine to answer after a low number of rings.
11. Change the  Rings to Answer  setting on the HP All-in-One to the maximum
number of rings supported by your device. (The maximum number of rings varies
by country/region.)
12. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The HP All-in-One monitors the
call during this time, listening for fax tones. If incoming fax tones are detected, the
HP All-in-One will emit fax reception tones and receive the fax; if there are no fax
tones, the HP All-in-One stops monitoring the line and your answering machine can
record a voice message.
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Cause:I am setting up the HP All-in-One on a shared voice/fax line with a computer
dial-up modem and voice mail service, and the computer has only one phone port.
Solution: If your computer has only one phone port, you will need to purchase a
parallel splitter (also called a coupler). (A parallel splitter has one RJ-11 port on the
front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the
back.)
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Figure 15-4 Back view of the HP All-in-One
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port
Fax troubleshooting 247
Troubleshooting
 
						

							
To set up the HP All-in-One to a computer with one phone port
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.
2. Using the phone cord supplied in the box with the HP All-in-One, connect one end
to your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP All-in-One.
NOTE: If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you mi ght not be able to fax successfully. This
special phone cord is different from the phone cords you might already have
in your home or office.
3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back
of the HP All-in-One. Connect the other end of the phone cord to the parallel
splitter on the side with the single phone port.
5. Unplug your computer modem from the telephone wall jack, and connect it to the
parallel splitter on the side with two phone ports.
6. If your modem software is set to receiv e faxes to your computer automatically,
turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter.
8. Turn off the  Auto Answer  setting.
9. Run a fax test.
If you pick up the phone before the HP All-in-One answers the call and hear fax tones
from a sending fax machine, you will need to answer the fax call manually.
I hear static on my telephone line since connecting the HP All-in-One Cause: The HP All-in-One is not set up properly for faxing.
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Connect the HP All-in-One to a working telephone wall jack. Make sure you used the
phone cord supplied in the box with the HP All-in-One. Connect the 2-wire phone cord
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to the port labeled 1-LINE on the back of the HP All-in-One and to your telephone
wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
This special 2-wire phone cord is different from the more common 4-wire phone cords
you might already have in your office. Check the end of the cord and compare it to
the two types of  cords shown below.
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,
and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the
HP All-in-One.
If the HP All-in-One came with a 2-wire phone cord adaptor, you can use it with a 4-
wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-
wire phone cord adaptor to the port labeled 1-LINE on the back of the HP All-in-One.
Attach your 4-wire phone cord to the open port on the adaptor and to the telephone
wall jack. For more information on using the 2-wire phone cord adaptor, see the
documentation that came with it.
For more information on setting up the HP All-in-One, see the printed documentation
that came with the HP All-in-One.
Cause:You are using a phone line splitter between the 1-LINE port on the HP All-
in-One and the wall.
Solution: A phone line splitter can affect the sound quality of your phone line and
cause static. (A splitter is a two-cord connector that plugs into a telephone wall jack.)
Fax troubleshooting 249
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