HP PhotoSmart C7283 User Manual

							
Solution:If the paper you are using is too fibrous, the ink applied by the HP All-in-
One might not fully cover the surface of the paper. Use HP Premium Papers or any
other paper type that is appropriate for the HP All-in-One.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 162
•“
Print a self-test re port” on page 149
•“
Align the printer” on page 161
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
Borderless printing produces unexpected results
•
The HP All-in-One is not responding
•
The HP All-in-One prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Ink is spraying the inside of the HP All-in-One when I print a photo
•
Option for automatic two-sided printing cannot be selected
Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and to the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
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Cause:The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produces
unexpected results.
Solution: Try printing the image from the photo imaging software that came with
the HP All-in-One.
The HP All-in-One is not responding
Cause: The Two-sided printing accessory is not installed correctly.
Solution: If the Two-sided printing accessory is installed, remove it and reinstall it.
To reinstall it, press the buttons on each side of the accessory and push it into the
rear of the HP All-in-One until it clicks into place.
If the Two-sided printing accessory is not installed, install it at the rear of the HP All-
in-One.
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 171
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Cause:The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 76
Cause: The print head assembly has stalled.
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP All-in-One on again.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click  Status.
For more information, see:
“
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer” on page 176
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
HP All-in-One.
Cause: The HP All-in-One experienced an error.
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the
power cord back in, and then press the  On button to turn on the HP All-in-One.
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Cause:The status of the printer driver has changed.
Solution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the device tab.
2. Click  Settings .
3. Click  Status .
If the status is  offline or stop printing , change the status to  ready.
Cause: A deleted print job is still in the queue.
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the HP All-in-One, restart the computer, and then
reconnect the USB cable to the HP All-in-One.
• Shut down the HP All-in-One, restart the computer, and then restart the HP All-
in-One.
The HP All-in-One prints meaningless characters
Cause: There is no more available memory in the HP All-in-One.
Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn
them both on and try printing again.
Cause: The document is corrupt.
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Nothing happens when I try to print
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
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Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause:The HP All-in-One is not the selected printer.
Solution: Make sure the HP All-in-One is th e selected printer in your software
application.
TIP: You can set the HP All-in-One as the default printer to ensure that the printer
is automatically sele cted when you select  Print in the  File menu of your different
software applications.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click  Status.
For more information, see:
“
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer” on page 176
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 171
Cause: The print head assembly has stalled.
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Solution:Turn the HP All-in-One off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP All-in-One on again.
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 76
The pages in my document came out in the wrong order
Cause: The print settings are se t to print the first page of your document first.
Because of the way the paper feeds through the HP All-in-One, this means the first
page will be print side up at the bottom of the stack.
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“
Print a multiple-page document in reverse order” on page 95
The margins are not printing as expected
Cause: The margins are not set correctly in your software application.
Solution: Check the prin ter margins.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The paper size setting might not be set correctly for the project you are
printing.
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper guides are not positioned correctly.
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Solution:Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“
Load paper” on page 76
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
“
Load envelopes” on page 80
Text or graphics are cut off at the edge of the page
Cause: The margins are not set correctly in your software application.
Solution:
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
Cause: The size of the document you are printing is larger than the paper loaded
in the input tray.
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Solution:Make sure the layout of the document you are trying to print fits on a paper
size supported by the HP All-in-One.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the HP All-in-One.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the HP All-in-One.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print  Properties  dialog box.
Cause:The paper is loaded incorrectly.
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper following
the steps below.
For more information, see:
“
Load paper” on page 76
A blank page came out while printing Cause: The document you are printing contains an additional blank page.
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The HP All-in-One picked up two sheets of paper.
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in
the input tray. If there is plenty of paper in  the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“
Load paper” on page 76
Ink is spraying the inside of the HP All-in-One when I print a photo
Cause: The borderless print settings require photo paper to be loaded in the input
tray. You are using the wrong paper type.
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
Option for automatic two-sided printing cannot be selected
Cause: The Two-sided printing accessory is not in stalled or it is installed incorrectly.
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Solution:Firmly insert the Two-sided printing  accessory into the back of the device
until both sides snap into place.
NOTE: Do not press the buttons on either side of the accessory when installing
it. Use the buttons only when removing the accessory from the device.
Cause: The selected paper type and paper size might not be supported by the Two-
sided printing accessory.
Solution: Make sure the selected paper type and size are compatible with the Two-
sided printing accessory. For more information, see  “
Technical information”
on page 287 .
Memory card and front US B port troubleshooting
Use this section to solve these memory card problems:
•
My memory card no longer works in my digital camera
•
The HP All-in-One does not read the memory card or storage device
•
The Photo light next to the memory card slots is blinking
•
The Attention light blinks when I insert my memory card or storage device
•
The photos on the memory card or storage device do not transfer to my computer
•
Memory card or storage device is not available
•
Photos in a connected digital camera with PictBridge do not print
•
The file name appears as meaningless text
•
Other users on the network can access my memory card or storage device
•
Error message: Cannot find the file or item. Make sure the path and file name are
correct.
My memory card no longer works in my digital camera Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
The HP All-in-One does not read the memory card or storage device
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is on the left and the contacts
are on the right (and facing the device), and then push the card forward into the
appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the Photo light (near the memory card slots) will not turn on.
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After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause:The memory card or storage  device is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One. Or, if you are using a storage device such as a keychain drive,
make sure you fully insert the storage device into the front USB port.
If the memory card or storage device is not inserted properly, the HP All-in-One will
not respond and the Photo light (near the memory card slots) will not turn on.
After a memory card or storage device has been inserted properly, the Photo light will
blink for a few seconds, and then remain lit.
Cause: You have inserted more than one memory card, or you have an inserted a
memory card and a storage device at the same time.
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove the storage
device. You can use only one at a time.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you about the problem and
how to solve it.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
The Photo light next to the memory card slots is blinking
Cause: The HP All-in-One is reading the memory card.
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the HP All-in-One is accessing the memory card. Wait until the
light remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the HP All-in-One and card.
The Attention light blinks when I insert my memory card or storage device
Cause: The HP All-in-One has detected  an error with the memory card.
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label side is on the left and the contacts
Memory card and front USB port troubleshooting 209
Troubleshooting