HP PhotoSmart C7283 User Manual

							
Try removing the splitter and connecting the HP All-in-One directly to the telephone
wall jack.
Cause:You are not using a proper grounded power outlet for the HP All-in-One.
Solution: Try connecting to another power outlet.
The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the
HP All-in-One might be busy with another task or have an error condition preventing
it from running the fax test.
What to check
•The HP All-in-One is set up properly, connected to a power supply, and is
connected to your computer. For more information on setting up the HP All-in-
One, see the Setup Guide that came with the HP All-in-One.
• The HP All-in-One is  turned on. If it is not, press the  On button to turn on the
HP All-in-One.
• The ink cartridges are installed correctly, the print head assembly is not blocked,
and the ink cartridge door is closed.
• The HP All-in-One is not currently busy with another task such as aligning the
printer. Check the display. If the HP All-in-One is busy, wait until it completes the
current task and run the fax test again.
• The Two-sided printing accessory is attached to the back of the HP All-in-One.
• There are no error messages on the display. If there is an error message, resolve
the problem and run the fax test again.
If you run the fax test and the HP All-in-One reports that the test failed, read the
following information carefully to determine how to correct any problems with your fax
setup. Different portions of the fax test might fail for different reasons.
Cause: The Fax Hardware Test failed.
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Solution:
What to do
•Turn off the HP All-in-One by using the  On button located on the control panel
and then unplug the power cord from the back of the HP All-in-One. After a few
seconds, plug the power cord back in and turn the power on. Run the test again.
If the test fails again, continue reviewing the troubleshooting information in this
section.
NOTE: Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
• Try to send or receive a  test fax. If you can send or  receive a fax successfully,
there might not be a problem.
• If you are running the test from the  Fax Setup Wizard, make sure the HP All-in-
One is not busy completing another ta sk, such as making a copy. Check the
display for a message indicating that the HP All-in-One is busy. If it is busy, wait
until it is finished and in the idle state, before running the test.
After you resolve any problems found, run the fax test again to make sure it passes
and the HP All-in-One is ready for faxing. If the  Fax Hardware Test continues to fail
and you experience problems faxing, contact HP Support. Go to 
www.hp.com/
support . If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: The Fax Connected to Active Telephone Wall Jack test failed.
Solution:
What to do
• Check the connection between the telephone wall jack and the HP All-in-One to
make sure the phone cord is secure.
• Make sure you use the phone cord that came with the HP All-in-One. If you do
not use the supplied phone cord to connect from the telephone wall jack to the
HP All-in-One, you might not be able to send or receive faxes. After you plug in
the phone cord that came with the HP All-in-One, run the fax test again.
• Make sure you have correctly connected the HP All-in-One to the telephone wall
jack. Using the phone cord supplied in the box with the HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port labeled
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1-LINE on the back of the HP All-in-One. For more information on setting up the
HP All-in-One for faxing, see the printed documentation.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP All-in-One directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the HP All-in-One and check for a dial tone. If you do not hear
a dial tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If  you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes
and the HP All-in-One is ready for faxing.
Cause: The Phone Cord Connected to Correct Port on Fax test failed.
Solution: Plug the phone cord into the correct port.
What to do
1. Using the phone cord supplied in the box with the HP All-in-One, connect one end
to your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP All-in-One.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect other equipment, such as an answering machine or a telephone.
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1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
2.After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the HP All-in-One is ready for faxing.
3. Try to send or receive a test fax.
Cause: The Using Correct Type of Phone Cord with Fax test failed.
Solution:
What to do
• Make sure you used the phone cord supplied in the box with the HP All-in-One to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the HP All-in-One and the
other end to your telephone wall jack, as shown below.
1Telephone wall jack
2Phone cord supplied in the box with the HP All-in-One
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•Check the connection between the telephone wall jack and the HP All-in-One to
make sure the phone  cord is secure.
Cause:The Fax Line Condition test failed.
Solution:
What to do
• Make sure you connect the HP All-in-One to an analog phone line or you will not
be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the HP All-in-One to an analog phone line and try sending or receiving
a fax.
• Check the connection between the telephone wall jack and the HP All-in-One to
make sure the phone  cord is secure.
• Make sure you have correctly connected the HP All-in-One to the telephone wall
jack. Using the phone cord supplied in the box with the HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port labeled
1-LINE on the back of the HP All-in-One. For more information on setting up the
HP All-in-One for faxing, see the User Guide.
• Other equipment, which uses the same phone line as the HP All-in-One, might
be causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything except the HP All-in-One from the phone line, and then run
the test again.
• If the  Fax Line Condition Test  passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
• If the  Fax Line Condition Test  fails without the other equipment, connect the
HP All-in-One to a working phone line and continue reviewing the
troubleshooting information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP All-in-One directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes
and the HP All-in-One is ready for faxing. If the  Fax Line Condition Test continues
to fail and you experience problems faxing, contact your telephone company and
have them check the phone line.
Cause: The Dial Tone Detection test failed.
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Solution:
What to do
•Other equipment, which uses the same phone line as the HP All-in-One, might
be causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything except the HP All-in-One from the phone line, and then run
the test again. If the  Dial Tone Detection Test  passes without the other
equipment, then one or more pieces of the equipment is causing problems; try
adding them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the HP All-in-One and check for a dial tone. If you do not hear
a dial tone, contact your telephone company and have them check the line.
• Make sure you have correctly connected the HP All-in-One to the telephone wall
jack. Using the phone cord supplied in the box with the HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port labeled
1-LINE on the back of the HP All-in-One. For more information on setting up the
HP All-in-One for faxing, see the printed documentation that came with the HP All-
in-One.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP All-in-One directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause t he test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
Fax troubleshooting 255
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•Check to make sure  the country/region setting is set appropriately for your
country/region. If the country/region setting  is not set or is set incorrectly, the test
might fail and you might have problems sending and receiving faxes.
• Make sure you connect the HP All-in-One to an analog phone line or you will not
be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the HP All-in-One to an analog phone line and try sending or receiving
a fax.
After you resolve any problems found, run the fax test again to make sure it passes
and the HP All-in-One is  ready for faxing. If the Dial Tone Detection Test  continues
to fail, contact your telephone company and have them check the phone line.
I am having problems faxing over the Internet using IP phone
Cause: The fax over Internet Protocol (FoIP) service might not work properly when
the HP All-in-One is sending and receiving faxes at high speed (33600 bps).
Solution: If you experience problems sending and receiving faxes while using an
Internet fax service, use a slower fax speed. You can do this by changing the  Fax
Speed  setting from  Fast (33600) (the default) to  Medium (14400)  or Slow (9600) .
For more information, see:
“
Set the fax speed” on page 30
Cause: The HP All-in-One is not set up properly for faxing.
Solution: You can only send and receive faxes by connecting a phone cord to the
port labeled 1-LINE on the HP All-in-One and not from the Ethernet port. This means
that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your telephone
company.
Cause: Your telephone company does not support faxing over the Internet.
Solution: Check with your telephone company to make sure their Internet phone
service supports faxing. If they do not support faxing, you will not be able to send and
receive faxes through the Internet.
The fax log report shows an error
Cause: If there is a problem or error encountered during sending or receiving a fax,
a  Fax Log  report will print.
Solution: Review the following table for information on the error codes in the  Fax
Log  report. This information can help you troubleshoot any problems you encounter
when using the fax features of the HP All-in-One. The table also indicates which codes
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are specific to Error Correction Mode  (ECM). If the same error appears repeatedly,
try turning off ECM.
Error codeError definition
(223  Error
Correction Mode )
224One or more received pages might not be readable.
225-231There is a feature incompatibility with the sending fax machine.
232-234
(235-236  Error
Correction Mode )
237The telephone connection was lost.
238
(239-241  Error
Correction Mode )The sending fax machine sent an unexpected communication.
242The sending fax machine is attempting to receive instead of send.
243-244
(245-246 Error
Correction Mode )The sending fax machine prematurely ended the session.
247-248
(249-251 Error
Correction Mode )There was a communication error with the sending fax machine.
252Telephone line conditions were too poor to receive a fax.
253The sending fax machine attempted to use an unsupported page width.
281
(282 Error
Correction Mode )
283-284
(285  Error
Correction Mode )
286The telephone connection was lost.
290There was a communication error with the sending fax machine.
291The received fax could not be stored.
314-320There is a feature incompatibility with the receiving fax machine.
321There was a communication error with the receiving fax machine.
322-324Telephone line conditions were too poor to send a fax.
(325-328  Error
Correction Mode )
329-331The receiving fax machine indicated one or more pages might not be
readable.
332-337The receiving fax machine sent an unexpected communication.
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Error codeError definition
(338-342 Error
Correction Mode )
343
344-348
(349-353  Error
Correction Mode )
354-355The telephone connection was lost.
356-361
(362-366  Error
Correction Mode )The receiving fax machine prematurely ended the session.
367-372
(373-377 Error
Correction Mode )
378-380There was a communication error with the receiving fax machine.
381The telephone connection was lost.
382The receiving fax machine stopped accepting pages.
383The telephone connection was lost.
390-391There was a communication error with the receiving fax machine.
For more information, see:
“
Send a fax in Error Correction Mode” on page 139
Errors
This section contains the following categories of messages on your device:
•
Device messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Ink cartridge messages
Device messages
The following is a list of device-related error messages:
•
Automatic document feeder failed to load
•
Automatic document feeder is jammed
•
Firmware revi sion mismatch
•
Mechanism error
•
Memory is full
Chapter 15 (continued)
258 Troubleshooting
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•Scanner failure
•
Photo tray problem
•
Photo tray cannot engage
•
Photo tray cannot disengage
•
Two-sided printing a ccessory is missing
Automatic document feed er failed to load
Cause: The automatic document feeder did not work properly, and the job did not
finish.
Solution: Try loading the originals in the automatic document feeder again, and
restart the job. Do not load more than 50 sheets of letter or A4 paper, or 35 sheets of
legal paper in the document feeder tray.
For more information, see:
“
Load an original in the automatic document feeder” on page 71
Automatic document feeder is jammed
Cause: Paper has jammed the automatic document feeder.
Solution: Clear the paper jam and try the job again. Do not load more than 50
sheets of letter or A4 paper, or 35 sheets of  legal paper in the document feeder tray.
For more information, see:
“
Clear paper jams” on page 171
Firmware revision mismatch Cause: The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Mechanism error
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 171
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP All-in-One on again.
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Troubleshooting