HP PhotoSmart C7283 User Manual

							
The fax I sent was blank when it was receivedCause: The original was not loaded or was loaded incorrectly.
Solution: Load your originals print side up into the document feeder tray. If you are
sending a single-page fax, such as a photograph, you can also load your original print
side down on the glass.
For more information, see:
“
Load originals” on page 71
Fax transmission is slow
Cause: You are sending a fax in color.
Solution: Sending a fax in color can take longer than sending a black-and-white
fax. Try sending the fax in black and white.
Cause: The document contains a lot of graphics or has very fine detail.
Solution: For faster transmission, use  Standard resolution. This setting provides
the fastest possible transmission with the lowest quality of fax. The default resolution
is  Fine , which can take longer to send.
For more information, see:
“
Change the fax resolution” on page 137
Cause: The phone line connection is noisy. Phone lines with poor sound quality
(noise) can cause  faxing problems.
Solution: If the failure was due to noise on the phone line, contact the sender to
have them resend the fax. The quality might be better when you try again. You can
check the sound quality of the phone line by plugging a phone into the telephone wall
jack and listening for static or other noise. If the problem persists, turn  Error
Correction Mode  (ECM) off and contact your telephone company.
For more information, see:
“
Send a fax in Error Correction Mode” on page 139
Cause: The fax resolution setting is set to a high resolution, such as  Fine (the
default) or  Photo.
Solution: For faster transmission, use  Standard resolution. This setting provides
the fastest possible transmission with the lowest quality of fax.
For more information, see:
“
Change the fax resolution” on page 137
Cause: The receiving fax machine is having problems.
Solution: To check this, try calling the fax number from a telephone and listen for
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or
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connected, or a voice mail service could be interfering with the recipients phone line.
You can also ask the recipient to check the receiving fax machine for any problems.
Cause:The Fax Speed  option is set to a slow transmission speed.
Solution: Make sure the  Fax Speed option is set to  Fast (33600) or Medium
(14400) .
For more information, see:
“
Set the fax speed” on page 30
The HP All-in-One cannot receive faxes, but can send faxes
Cause: The HP All-in-One is not set up properly for faxing.
Solution: Follow the instructions in your printed documentation to set up the HP All-
in-One properly for faxing, based on the equipment and services you have on the
same phone line as the HP All-in-One. Then, run a fax test to check the status of the
HP All-in-One and to make sure you set it up properly.
The HP All-in-One prints a report with the re sults of the test. If the test fails, review
the report for information on how to fix the problem.
For more information, see:
“
Test your fax setup” on page 63
Cause: Auto Answer  is turned off, which means that the HP All-in-One will not
answer incoming calls. You must be available to respond in person to incoming fax
calls, or the HP All-in-One will not answer the incoming fax call.
Solution: Depending on your office setup, you might be able to set the HP All-in-
One to answer incoming calls automatically. To find out what the recommended
answer mode is for your office setup, see the printed documentation that came with
the HP All-in-One.
If you must have  Auto Answer off, you will need to press  Start Fax Black or Start
Fax Color  to receive a fax.
TIP:If you are not close enough to the HP All-in-One to reach the control panel,
wait several seconds , and then press 1 2 3 on your phone. If the HP All-in-One
does not begin receiving the fax, wait several more seconds and press  1 2 3 again.
After the HP All-in-One begins to receive the fax, you can hang up the phone.
Cause: You subscribe to a voice mail service at the same phone number you use
for fax calls.
Solution: Set the HP All-in-One to answer faxes manually. You cannot receive
faxes automatically if you ha ve a voice mail service at the same phone number you
use for fax calls. You must receive faxes ma nually; this means you must be available
to respond in person to incoming fax calls.
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For more information on how to set up the HP All-in-One when you have a voice mail
service, see the printed documentation that came with the HP All-in-One.
Cause:You have a computer dial-up modem on the same phone line as the HP All-
in-One.
Solution: If you have a computer dial-up modem on the same phone line as the
HP All-in-One, check to make  sure that the software that came with your modem is
not set to receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which prevents
the HP All-in-One from receiving fax calls.
Cause: If you have an answering machine on the same phone line with the HP All-
in-One, you might have one of the following problems:
• Your outgoing message might be too long or too loud to allow the HP All-in-One
to detect fax tones, and the sending fax machine might disconnect.
• Your answering machine might not have enough quiet time after your outgoing
message to allow the HP All-in-One to detect fax tones. This problem is most
common with digital answering machines.
Solution: If you have an answering machine on the same phone line with the HP All-
in-One, do the following:
• Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
• Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds of
silence at the end of the voice message. There should be no background noise
when recording this silent time. Try to receive a fax again.
Cause: The answering machine is not set up properly with the HP All-in-One.
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
When you have an answering machine on the same phone line you use for fax calls,
you must connect the answering machine directly to the HP All-in-One using the port
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labeled 2-EXT, as shown below. You also need to set the correct number of rings to
answer for both the answering machine and HP All-in-One.
1Telephone wall jack
2Connect to the IN port on the answering machine
3Connect to the OUT port on the answering machine
4Telephone (optional)
5Answering machine
6Use the phone cord supplied in the box with the HP All-in-One
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings
to Answer  setting is correct. The number of ri ngs to answer for the HP All-in-One
should be greater than the number of rings to answer for the answering machine. Set
your answering machine to a low number of rings and the HP All-in-One to answer
in the maximum number of rings supported by your device. (The maximum number
of rings varies by country/region.) In this setup, the answering machine will answer
the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax
tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering
machine will record  the incoming message.
For more information on setting up the HP All-in-One, see the printed documentation
that came with the HP All-in-One.
For more information, see:
•“
Set the number of rings before answering” on page 62
•“
Set the answer mode” on page 62
Cause: You have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), and the  Distinctive Ring
setting on the HP All-in-One does not match.
Solution: If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
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Distinctive Ring setting on the HP All-in-One is  set to match. For example, if the
phone company has assigned your number a double ring pattern, make sure  Double
Rings  is selected as the  Distinctive Ring setting.
NOTE:The HP All-in-One cannot recognize some ring patterns, such as those
with alternating short and long ringing patt erns. If you are having problems with a
ring pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, make sure that the  Distinctive Ring
setting on the HP All-in-One is set to  All Rings.
For more information, see:
“
Change the answer ring pattern for distinctive ringing” on page 63
Cause: The Distinctive Ring  setting is not set to  All Rings (and you are not using
a distinctive ring service).
Solution: If you are not using a distinctive ring service, make sure that the
Distinctive Ring  setting on the HP All-in-One is set to  All Rings.
Cause:The fax signal level might not be strong enough, which can cause fax
reception problems.
Solution: If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a multi-
port switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
• If you are using a splitter or extension  cables, try removing them and connecting
the HP All-in-One directly to the telephone wall jack.
• To find out if other equipment is causing a problem, disconnect everything except
the HP All-in-One from the phone line, and then try to receive a fax. If you can
receive faxes successfully without the other equipment, one or more pieces of the
other equipment is causing problems; try adding them back one at a time and
receiving a fax each time, until you identify which equipment is causing the
problem.
Cause: The memory of the HP All-in-One is full.
Solution: If Backup Fax Reception  is enabled and there is an error condition on
the HP All-in-One, the memory might become full of faxes that have not yet been
printed and the HP All-in-One will stop answering calls. If an error condition exists
that is preventing the HP All-in-One from printing faxes, review the display for
information on the error condition. Also, check for the following problems:
• The HP All-in-One is not set up properly for faxing. See the printed documentation
for more information.
• There is no paper loaded in the input tray.
• There is a paper jam.
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•The ink cartridge door is open. Close the ink cartridge door, as shown below:
•The print head assembly is stalled. Turn the HP All-in-One off, remove any objects
that are blocking the print head assembly (including any packing materials), and
then turn the HP All-in-One on again.
Resolve any problems found. The HP All-in-One automatically begins printing all the
unprinted faxes from memory. To clear the memory, you can also delete the faxes
stored in memory by turning off the HP All-in-One.
Cause: An error condition is preventing the HP All-in-One from receiving faxes and
Backup Fax Reception  is set to Off.
Solution: Check for the following problems:
• The HP All-in-One is turned off. Press the  On button to turn on the device.
• The HP All-in-One is not set up properly for faxing. See the printed documentation
for more information.
• There is no paper loaded in the input tray.
• There is a paper jam.
• The ink cartridge door is open. Close the ink cartridge door.
• The print head assembly is stalled. Turn the HP All-in-One off, remove any objects
that are blocking the print head assembly (including any packing materials), and
then turn the HP All-in-One on again.
NOTE: If Backup Fax Reception  is enabled and you turn off the HP All-in-
One, all faxes stored in memory are deleted, including any unprinted faxes
that you might have received while the HP All-in-One was in an error condition.
You will need to contact the senders to ask them to resend any unprinted
faxes. For a list of the faxe s you have received, print the  Fax Log. The Fax
Log  is not deleted when the HP All-in-One is turned off.
After you resolve any problems found, the HP All-in-One can begin answering
incoming fax calls.
The HP All-in-One is having problems receiving a manual fax
Cause: There are documents loaded in the document feeder tray.
Solution: The HP All-in-One will not receive a fax manually if documents are loaded
in the document feeder tray. Instead, the HP All-in-One attempts to send the
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documents loaded in the document feeder tray. Remove any originals before
manually receiving faxes.
You can also contact the sender to verify that there are documents loaded in the
sending fax machine.
Cause:The Fax Speed  setting might be set too fast.
Solution: Set the Fax Speed  to Medium (14400)  or Slow (9600) , and then contact
the sender to have them resend the fax.
For more information, see:
“
Set the fax speed” on page 30
Cause: There is an error message or other prompt on the display.
Solution: Check the display for an error message or prompt providing information
about the problem and how to solve it. If there is an error message or prompt on the
display, the HP All-in-One will not receive the fax manually until the error condition is
resolved and the message is cleared.
If the HP All-in-One has an alignment message, you might be able to press  OK to
clear the message and resume faxing.
For more information, see:
•“
Align the printer” on page 161
•“
Errors” on page 258
Fax tones are recorded on my answering machine
Cause: The answering machine is not set up properly with the HP All-in-One or the
Rings to Answer  setting is not correct.
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
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When you have an answering machine on the same phone line you use for fax calls,
you must connect the answering machine directly to the HP All-in-One using the port
labeled 2-EXT, as shown below.
1Telephone wall jack
2Connect to the IN port on the answering machine
3Connect to the OUT port on the answering machine
4Telephone (optional)
5Answering machine
6Use the phone cord supplied in the box with the HP All-in-One
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings
to Answer  setting is correct. The number of ri ngs to answer for the HP All-in-One
should be greater than the number of rings to answer for the answering machine. If
the answering machine and the HP All-in-One are set to the same number of rings to
answer, both devices will answer the call and fax tones will be recorded on the
answering machine.
Set your answering machine to a low number of rings and the HP All-in-One to answer
in the maximum number of rings supported. (The maximum number of rings varies
by country/region.) In this setup, the answering machine will answer the call and the
HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-
in-One will receive the fax. If the call is a voice call, the answering machine will record
the incoming message.
For more information on setting up the HP All-in-One when you have an answering
machine, see the printed documentation that came with the HP All-in-One.
For more information, see:
•“
Set the answer mode” on page 62
•“
Set the number of rings before answering” on page 62
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Cause:The HP All-in-One is set up to receive faxes manually, which means that
the HP All-in-One will not answer incoming calls. You must be available to respond
in person to incoming fax calls, or the HP All-in-One will not receive the fax and your
answering machine will record the fax tones.
Solution: Set up the HP All-in-One to answ er incoming calls automatically by
turning on  Auto Answer . If it is turned off, the HP Al l-in-One will not monitor incoming
calls and receive faxes. In this case, the answering machine will answer the fax call
and record the fax tones.
For more information on setting up the HP All-in-One when you have an answering
machine, see the printed documentation that came with the HP All-in-One.
The HP All-in-One is not answering incoming fax calls
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: Auto Answer  is turned off, which means that the HP All-in-One will not
answer incoming calls. You must be available to respond in person to incoming fax
calls, or the HP All-in-One will not answer the incoming fax call.
Solution: Depending on your office setup, you might be able to set the HP All-in-
One to answer incoming calls automatically. To find out what the recommended
answer mode is for your office setup, see the printed documentation that came with
the HP All-in-One.
If you must have  Auto Answer off, you will need to press  Start Fax Black or Start
Fax Color  to receive a fax.
TIP:If you are not close enough to the HP All-in-One to reach the control panel,
wait several seconds, and then press  1 2 3 on your phone. If the HP All-in-One
does not begin receiving the fax, wait several more seconds and press  1 2 3 again.
After the HP All-in-One begins to receive the fax, you can hang up the phone.
Cause: You have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), and the  Distinctive Ring
setting on the HP All-in-One does not match.
Solution: If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Distinctive Ring  feature on the HP All-in-One is set to match. For example, if the
phone company has assigned your number a double ring pattern, make sure  Double
Rings  is selected as the  Distinctive Ring setting.
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NOTE:The HP All-in-One cannot recognize some ring patterns, such as those
with alternating short and long ringing patterns. If you are having problems with a
ring pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, check to make sure that the  Distinctive
Ring  feature on the HP All-in-One is set to  All Rings.
For more information, see:
“
Change the answer ring pattern for distinctive ringing” on page 63
Cause: The Distinctive Ring  feature is not set to  All Rings (and you are not using
a distinctive ring service).
Solution: If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring  feature on the HP All-in-One is set to  All Rings.
Cause:The memory of the HP All-in-One is full.
Solution: If the memory becomes full of faxes that have not yet been printed, the
HP All-in-One stops answering calls. If an e rror condition exists that is preventing the
HP All-in-One from printing faxes, review the display for information on the error
condition. Also, check for the following problems:
• The HP All-in-One is not set up properly for faxing. See the printed documentation
for information.
• There is no paper loaded in the input tray.
• There is a paper jam.
• The ink cartridge door is open. Close the ink cartridge door, as shown below:
•The print head assembly is stalled. Turn the HP All-in-One off, remove any objects
that are blocking the print head assembly (including any packing materials), and
then turn the HP All-in-One on again.
NOTE: If Backup Fax Reception  is enabled and you turn off the HP All-in-
One, all faxes stored in memory are deleted, including any unprinted faxes
that you might have received while the HP All-in-One was in an error condition.
You will need to contact the senders to ask them to resend any unprinted
faxes. For a list of the faxe s you have received, print the  Fax Log. The Fax
Log  is not deleted when the HP All-in-One is turned off.
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