HP PhotoSmart C7283 User Manual

							
Solution:Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The wrong phone cord is used to connect the HP All-in-One or the phone
cord is plugged into the wrong port.
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Make sure you used the phone cord supplied in the box with the HP All-in-One to
connect to the telephone wall jack. One end of this special 2-wire phone cord should
be connected to the port labeled 1-LINE on the back of the HP All-in-One and the
other end to your telephone wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in th e box with the HP All-in-One
This special 2-wire phone cord is different from the more common 4-wire phone cords
you might already have in your office. Check the end of the cord and compare it to
the two types of cords shown below.
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If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,
and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the
HP All-in-One.
If the HP All-in-One came with a 2-wire phone cord adaptor, you can use it with a 4-
wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-
wire phone cord adaptor to the port labeled 1-LINE on the back of the HP All-in-One.
Attach your 4-wire phone cord to the open port on the adaptor and to the telephone
wall jack. For more information on using the 2-wire phone cord adaptor, see the
documentation that came with it.
For more information on setting up the HP All-in-One, see the printed documentation
that came with the HP All-in-One.
Cause:Other office equipment (such as an answering machine or a telephone) is
not set up properly with the HP All-in-One.
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Make sure you have correctly  connected the HP All-in-One to the telephone wall jack,
and correctly connected any additional equipment and services that share the phone
line with the HP All-in-One.
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Use the port labeled 1-LINE on the back of the HP All-in-One to connect to the
telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as
an answering machine or a telephone, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
3Telephone (optional)
For more information on setting up the HP All-in-One, see the printed documentation
that came with the HP All-in-One.
Cause:You are using a phone line splitter.
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and
connecting the HP All-in-One directly to the telephone wall jack.
Cause: The telephone wall jack is not working properly.
Solution: Try connecting a working telephone and phone cord to the telephone wall
jack you are using for the HP All-in-One and check for a dial tone. If you do not hear
a dial tone, call your local telephone company for service.
Cause: The phone line connection is noisy. Phone lines with poor sound quality
(noise) can cause  faxing problems.
Solution: If the failure was due to noise on the phone line, contact the sender to
have them resend the fax. The quality might be better when you try again. You can
check the sound quality of the phone line by plugging a phone into the telephone wall
jack and listening for static or other noise. If the problem persists, turn  Error
Correction Mode  (ECM) off and contact your telephone company.
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If you are still having problems faxing, set the Fax Speed to a slower rate such as
Medium (14400)  or Slow (9600) .
For more information, see:
•“
Send a fax in Error Correction Mode” on page 139
•“
Set the fax speed” on page 30
Cause: Other equipment that uses the same phone line as the HP All-in-One might
be in use.
Solution: Make sure extension phones (phones on the same phone line, but not
connected to the HP All-in-One) or other equipment are not in use or off the hook.
For example, you cannot use the HP All-in-One for faxing if an extension phone is off
the hook, or if you are using a computer dial-up modem to send e-mail or access the
Internet.
Cause: The HP All-in-One shares the same phone line with a DSL service and a
DSL filter is not connected.
Solution: If you use a DSL service, make sure that you have a DSL filter connected
or you will not be able to  fax successfully. The DSL serv ice sends out a digital signal
on the phone line that can interfere with the HP All-in-One, preventing the HP All-in-
One from sending and receiving faxes. The DSL filter removes the digital signal and
allows the HP All-in-One to communicate properly with the phone line. To check if
you already have a filter installed, listen to your phone line or dial tone. If you hear
noise or static on the line, you probably do not have a DSL filter installed, or it is
installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have
a DSL filter, make sure it is connected correctly.
Cause: Another process has caused an error in the HP All-in-One.
Solution: Check the display or your computer for an error message providing
information about the problem and how to solve it. If there is an error, the HP All-in-
One will not send or receive a fax until the error condition is resolved.
You can also check the status of the HP All-in-One by clicking  Status in the
HP Solution Center.
For more information, see:
“
Errors” on page 258
Cause: You are using either a PBX or an ISDN converter/terminal adapter.
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Solution:
•Make sure the HP All-in-One is connected to the port that is designated for fax
and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your c ountry/region, if possible.
NOTE:Some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you have
problems when connected to the fax/phone  port of your ISDN converter, try
using the port designated for multiple purposes; it might be labeled multi-
combi or something similar.
For more information on ho w to set up the HP All-in-One with a PBX phone system
or ISDN line, see the printed documentation that came with the HP All-in-One.
• Try setting the  Fax Speed to Medium (14400)  or Slow (9600) .
For more information, see:
“
Set the fax speed” on page 30
Cause: The Fax Speed  setting is set too fast.
Solution: You might need to send and receive faxes at a slower rate. Try setting
the  Fax Speed  to Medium (14400)  or Slow (9600)  if you use one of the following:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An ISDN service
For more information, see:
“
Set the fax speed” on page 30
Cause: The HP All-in-One might be connected to a telephone wall jack that is set
up for digital phones.
Solution: Make sure you connect the HP All-in-One to an analog phone line or you
will not be able to send or receive faxes. To check if your phone line is digital, connect
a regular analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
HP All-in-One to an analog phone line and try sending or receiving a fax.
Cause: The HP All-in-One shares the same phone line with a DSL service and the
DSL modem might not be properly grounded.
Solution: If the DSL modem is not properly grounded, it can create noise on the
phone line. Phone lines with poor sound quality (noise) can cause faxing problems.
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You can check the sound quality of the phone line by plugging a phone into the
telephone wall jack and listening for static or other noise.
If you hear noise, do the following
1.Turn off your DSL modem and completely remove power for at least 15 minutes.
2. Turn the DSL modem back on.
3. Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try
sending or receiving a fax.
NOTE: You might notice static on the phone line again in the future. If the HP All-
in-One stops sending and receiving faxes, repeat this process.
If the phone line is still noisy, contact your phone company. For information on turning
your DSL modem off, contact your DSL provider for support.
Cause: You are faxing over the Internet using an IP phone, and there was a problem
with the transmission.
Solution: Try resending your fax at  a later time. Also, make sure your Internet
service provider supports faxing over the Internet.
If the problem persists, contact your Internet service provider.
The HP All-in-One cannot send faxes, but can receive faxes
Cause: The HP All-in-One is not set up properly for faxing.
Solution: Follow the instructions in your printed documentation to set up the HP All-
in-One properly for faxing, based on the equipment and services you have on the
same phone line as the HP All-in-One. Then, run a fax test to check the status of the
HP All-in-One and to make sure you set it up properly.
The HP All-in-One prints a report with the re sults of the test. If the test fails, review
the report for information on how to fix the problem.
For more information, see:
“
Test your fax setup” on page 63
Cause: The HP All-in-One might be dialing too fast or too soon.
Solution: You might need to insert some pauses in the number sequence. For
example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in
the fax number you are typing, press the  Space button repeatedly until a dash ( -)
appears on the display.
If you are using a speed dial entry to send the fax, update the speed dial entry to
include pauses in the number sequence.
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You can also send the fax using monitor dialing. This enables you to listen to the
phone line as you dial. You can set the pace of your dialing and respond to prompts
as you dial.
For more information, see:
•“
Update individual speed dial entries” on page 66
•“
Send a fax using monitor dialing” on page 134
Cause: The number you entered when sending the fax is not in the proper format.
Solution: Check to see that the fax number you entered is correct and in the proper
format. For example, you might need to dial a 9 prefix, depending on your phone
system.
If your phone line has a PBX system, make  sure you are dialing the number for an
outside line before dialing the fax number.
Cause: The receiving fax machine is having problems.
Solution: To check this, try calling the fax number from a telephone and listen for
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or
connected, or a voice mail service could be interfering with the recipients phone line.
You can also ask the recipient to check the receiving fax machine for any problems.
The HP All-in-One is having problems sending a manual fax
Cause: The recipients fax machine might not support receiving faxes manually.
Solution: Check with the recipient to see if  their fax machine can receive faxes
manually.
Cause: You did not press  Start Fax Black or Start Fax Color  within three seconds
of hearing fax tones.
Solution: If you are sending a fax manually, make sure that you press  Start Fax
Black  or Start Fax Color  within three seconds of hearing the recipients fax tones,
otherwise the transmission might fail.
For more information, see:
“
Send a fax manually from a phone” on page 133
Cause: The telephone used to initiate the fax call was not connected directly to the
HP All-in-One or was not connected properly.
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Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
To send a fax manually, the telephone must be connected directly to the port labeled
2-EXT on the HP All-in-One, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
3Telephone
For more information on setting up the HP All-in-One with your telephone, see the
printed documentation that came with the HP All-in-One.
Cause: The Fax Speed  setting might be set too fast.
Solution: Try setting the  Fax Speed to Medium (14400)  or Slow (9600) , and then
resend the fax.
For more information, see:
“
Set the fax speed” on page 30
Cause: The HP All-in-One is not detecting an original loaded in the document feeder
tray.
Solution: If you did not load an original in the document feeder tray, or if the original
is not pushed in far enough, you will be unable to send a fax manually. Load an original
in the document feeder tray, or push the original farther into the tray. Once the HP All-
in-One detects the original, a confirmation message appears on the display.
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Pages of a fax I sent are missingCause: Two or more pages were fed through the document feeder tray at the same
time.
Solution: Print a Last Transaction  report to verify the number of pages that were
sent. If two or more pages stuck together and were fed into the document feeder tray
at the same time, the number of pages in the report would not match the actual
number of pages. If the number of pages listed in the report does not match the actual
number of pages, you might need to clean the separator pad in the automatic
document feeder.
For more information, see:
•“
Print other reports” on page 152
•“
Clean the automatic document feeder” on page 173
Cause: The receiving fax machine is having problems.
Solution: To check this, try calling the fax number from a telephone and listen for
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or
connected, or a voice mail service could be interfering with the recipients phone line.
The memory of the receiving fax machine might be full or the fax machine might have
run out of paper. You can ask the recipient to check the receiving fax machine for any
problems.
Cause: The phone line connection is noisy. Phone lines with poor sound quality
(noise) can cause  faxing problems.
Solution: If the failure was due to noise on the phone line, resend the fax. The
quality might be better when you try again. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or
other noise. If the problem persists, turn  Error Correction Mode (ECM) off and
contact your telephone company.
For more information, see:
“
Send a fax in Error Correction Mode” on page 139
The quality of the fax I sent is poor
Cause: The phone line connection is noisy. Phone lines with poor sound quality
(noise) can cause  faxing problems.
Solution: If the failure was due to noise on the phone line, resend the fax. The
quality might be better when you try again. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or
other noise. If the problem persists, turn  Error Correction Mode (ECM) off and
contact your telephone company.
If the problem persists, check to see if  Error Correction Mode (ECM) is On. If it is
not, change the ECM setting to  On. Faxes might take longer to send, but the print
quality of the received fax should improve.
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If the print quality is still poor, turn off ECM, and then contact your telephone provider.
For more information, see:
“
Send a fax in Error Correction Mode” on page 139
Cause:The fax resolution sett ing is set to a low resolution, such as  Standard.
Solution: For the highest-quality fax, change the fax resolution to  Fine, Very
Fine  (if available), or  Photo.
For more information, see:
“
Change the fax resolution” on page 137
Cause: The glass of the HP All-in-One might be dirty.
Solution: If you are sending a fax from the glass, make a copy to check the quality
of the printout. If the quality of the printout is poor, clean the glass.
For more information, see:
•“
Make a copy” on page 121
•“
Clean the glass” on page 155
Cause: The receiving fax machine is having problems.
Solution: To check this, try calling the fax number from a telephone and listen for
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or
connected, or a voice mail service could be interfering with the recipients phone line.
You can also ask the recipient to check the receiving fax machine for any problems.
Cause: The Lighter/Darker  setting might be set too light. If you are sending a
faded, washed out, or handwritten fax, or a document with a watermark (such as a
red seal or stamp), you can change the  Lighter/Darker setting to send the fax darker
than the original.
Solution: Make a copy to check the quality of the printout. If the printout is too light,
you can darken it by adjusting the  Lighter/Darker setting when sending the fax.
For more information, see:
“
Change the Lighter/Darker setting” on page 138
Parts of a fax I sent are cut off Cause: The fax is larger than letter or A4 paper.
Solution: Some fax machines cannot accept faxe s larger than letter or A4 paper.
Make sure the receiving fax machine can accept the paper size you are using. If not,
ask the recipient if the receiving fax machine has a fit to page setting they can use to
reduce the incoming fax to fit standard paper size such as letter or A4.
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