HP Officejet 7413 User Manual

							
NoteIf your HP all-in-one is not turning on, you can view the serial number by looking at the
sticker on the rear upper left corner of the device. The serial number is the 10-character
code in the upper left corner of the sticker.
1 Press and hold  OK. While holding  OK, press  4. This displays the  Information Menu .
2 Press 
 until  Model Number  appears and then press  OK. This displays the service ID.
Write down the complete service ID.
3 Press  Cancel , and then press 
 until Serial Number  appears.
4 Press  OK. This displays the serial number.
Write down the complete serial number.
5 Press  Cancel to exit the  Information Menu .
Call in North America during warranty 
Call 1-800-474-6836 (1-800-HP invent) . US phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the  warranty period. A fee may apply outside the
warranty period.
Call elsewhere in the world 
The numbers listed below are current as of the publication date of this guide. For a list of current
international HP Support Service numbers, go to  www.hp.com/support and choose your own
country/region or language.
You can call the HP support center in the following countries/regions. If your country/region is not
listed, contact your local dealer or nearest HP Sales and  Support Office to find out how to obtain
services.
Support service is free during the warranty  period; however, your standard long-distance phone
charges will apply. In some cases, a flat fee per single incident will also apply.
For phone support in Europe, please check for the  details and conditions of phone support in your
country/region by going to  www.hp.com/support.
Alternatively, you can ask your dealer or call HP  at the phone number provided in this guide.
As part of our constant efforts to improve our phone support service, we advise you to check our
website on a regular basis for new information regarding service features and delivery.
Country/Region
HP technical supportCountry/RegionHP technical support
Algeria1+213 61 56 45 43Lebanon+971 4 883 8454
Argentina(54)11-4778-8380, 0-
810-555-5520Luxembourg (French)900 40 006
Australia during warranty131047Luxembourg (German)900 40 007
Australia post-warranty
(per-call charge)1902 910 910Malaysia1-800-805405
Austria+43 1 86332 1000Mexico01-800-472-6684
Bahrain800 171Mexico (Mexico City)(55) 5258-9922
Bangladeshfax to: +65-6275-6707Middle East+971 4 366 2020
Belgium (Dutch)+32 070 300 005Morocco1+212 22 404747
Belgium (French)+32 070 300 004Netherlands (0.10 Euro/
min.)0900 2020 165
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208 HP Officejet 7300/7400 series all-in-one
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Country/RegionHP technical supportCountry/RegionHP technical support
Bolivia800-100247New Zealand0800 441 147
Brazil (Demais
Localidades)0800 157751Nigeria+234 1 3204 999
Brazil (Grande São
Paulo)(11) 3747 7799Norway2+47 815 62 070
Bruneifax to: +65-6275-6707Oman+971 4 883 8454
Cambodiafax to: +65-6275-6707Pakistanfax to: +65-6275-6707
Canada during warranty(905) 206-4663Palestine+971 4 883 8454
Canada post-warranty
(per-call charge)1-877-621-4722Panama001-800-711-2884
Caribbean & Central
America1-800-711-2884Peru0-800-10111
Chile800-360-999Philippines632-867-3551
China86-21-38814518,
8008206616Poland+48 22 5666 000
Colombia01-800-51-474-6836
(01-800-51-HP invent)Portugal+351 808 201 492
Costa Rica0-800-011-4114, 1-800-
711-2884Puerto Rico1-877-232-0589
Czech Republic+420 261307310Qatar+971 4 883 8454
Denmark+45 70 202 845Romania+40 (21) 315 4442
Dominican Republic1-800-711-2884Russian Federation,
Moscow+7 095 7973520
Ecuador (Andinatel)999119+1-800-7112884Russian Federation, St.
Petersburg+7 812 3467997
Ecuador (Pacifitel)1-800-225528+1-800-
7112884Saudi Arabia800 897 1444
Egypt+20 2 532 5222Singapore65 - 62725300
English International+44 (0) 207 512 5202Slovakia+421 2 50222444
Finland+358 (0) 203 66 767South Africa (RSA)086 0001030
France (0.34 Euro/min.)+33 (0)892 69 60 22South Africa, Outside
Republic+27 11 2589301
Germany (0.12 Euro/
min.)+49 (0) 180 5652 180Spain+34 902 010 059
Greece (Cyprus to
Athens toll free)800 9 2649Sri Lankafax to: +65-6275-6707
(continued)
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Country/RegionHP technical supportCountry/RegionHP technical support
Greece, inside country/
region801 11 22 55 47Sweden+46 (0)77 120 4765
Greece, international+30 210 6073603Switzerland 3+41 0848 672 672
Guatemala1800-999-5105Taiwan+886 (2) 8722-8000,
0800 010 055
Hong Kong SAR+(852) 2802 4098Thailand0-2353-9000
Hungary+36 1 382 1111Trinidad & Tobago1-800-711-2884
India91-80-8526900Tunisia1+216 71 89 12 22
India (toll free)1600-4477 37Turkey+90 216 579 71 71
Indonesia62-21-350-3408Ukraine, Kiev+7 (380 44) 4903520
Ireland+353 1890 923 902United Arab Emirates800 4520
Israel+972 (0) 9 830 4848United Kingdom+44 (0) 870 010 4320
Italy+39 848 800 871United States1-800-474-6836 (1-800-
HP invent)
Jamaica1-800-711-2884Venezuela0-800-474-6836 (0-800-
HP invent)
Japan+81-3-3335-9800Venezuela (Caracas)(502) 207-8488
Jordan+971 4 883 8454Vietnam84-8-823-4530
Korea+82 1588 3003W. Africa+351 213 17 63 80
Kuwait+971 4 883 8454Yemen+971 4 883 8454
1 This Call Center supports French-speaking customers from the following countries/regions: Morocco,Tunisia, and Algeria.
2 Setup price per call: 0.55 Norway kroner (0.08  Euro), customer price per minute: 0.39 Norway kroner
(0.05 Euro).
3 This Call Center supports German-, French-, and Italian-speaking customers in Switzerland (0.08 CHF/ min. during peak hours, 0.04 CHF/min. during off-peak hours).
Call in Australia post-warranty 
If your product is not under warranty, call 131047. A per-incident, out-of-warranty support fee will
be charged to your credit card.
You can also call 1902 910 910. A per-incident, out-of-warranty support fee will be charged to your
phone bill.
Chapter 17
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210 HP Officejet 7300/7400 series all-in-one
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Call HP Korea customer support 
Call HP Japan customer support 
 
TEL : 0570-000-511 
      03-3335-9800
 
FAX : 03-3335-8338  
  9:00  17:00 
10:00  17:001/13 
FAX
 
 
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HP Quick Exchange Service (Japan) 
HP Quick Exchange Service
0570-000511 
:03-3335 -9800  
:  9:00  5:00  
  10:00  5:00 
11 3 
: 
  
 
Prepare your HP all-in-one for shipment  
If after contacting HP Customer Support or returning to  the point of purchase, you are requested to
send your HP all-in-one in for service, remove the print cartridges and pack the HP all-in-one in the
original packing materials to avoid further damage.  You can remove print cartridges from your
HP all-in-one whether it is turning on or not. Retain the power cord and control panel overlay in
case the HP all-in-one needs to be replaced.
This section provides instructions on how to remove print cartridges from a functional HP all-in-
one, remove print cartridges from a non-functional HP all-in-one, and remove the control panel
overlay and pack your HP all-in-one.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see  HP Quick Exchange Service (Japan) .
Remove print cartridges from a functional HP all-in-one
1 Turn on the HP all-in-one.
See Remove print cartridges from a nonfunctional HP all-in-one  if your device will not turn on.
2 Open the print-carriage access door.
3 Wait until the print carriage is idle and silent, and then remove the print cartridges from their slots and lower the latches. For information on removing the print cartridges, see  Replace the
print cartridges .
Note Remove both print cartridges and lower both latches. Failure to do so might damage
your HP all-in-one.
4 Place the print cartridges in print cartridge  protectors or an airtight plastic container so they
will not dry out, and put them aside. Do not send them with the HP all-in-one unless the
HP customer support call agent instructs you to.
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5 Close the print-carriage access door and wait a few minutes for the print carriage to moveback to its home position (on the right side).
Note Make sure the scanner has returned to its parked position before turning off the
HP all-in-one.
6 Press the  On button to turn off the HP all-in-one.
7 Unplug the power cord, and then disconnect it from the HP all-in-one. Do not return the power cord with the HP all-in-one.
Warning The replacement HP all-in-one will not be shipped with a power cord.
Store the power cord in a safe place until the replacement HP all-in-one arrives.
8 See  Remove the control panel overlay and pack your HP all-in-one  to complete preparation
for shipment.
Remove print cartridges from a nonfunctional HP all-in-one
Follow these steps if you need to remove print cartridges for shipment and your HP all-in-one will
not turn on. See  Remove print cartridges from a functional HP all-in-one  if your device is turning
on. Follow the steps below to unlock the print cartridge cradle, remove the print cartridges, and
then lock the print cartridge cradle.
1 Unplug the power cord, and then disconnect it from the HP all-in-one. Do not return the power cord with the HP all-in-one.
Warning The replacement HP all-in-one will not be shipped with a power cord.
Store the power cord in a safe place until the replacement HP all-in-one arrives.
2 Facing the front of the HP all-in-one, turn the right-hand side toward you until approximately 12.5 cm (5 inches) of the bottom right side hangs over the edge of a flat surface (such as a
desk or table).
This exposes a round purple cover on the bottom.
Warning Do not tilt the HP all-in-one on its side, this might cause more damage.
3 Locate the cover on the bottom, and then follow the steps below to unlock the print cartridge
cradle.
a Use the tab to rotate the cover 1/4 turn in either direction.
b Remove the cover. This exposes a gear that controls the height of the print cartridgecradle.
c Rotate the gear toward the back of the unit until it stops.
Note You will rotate the gear a number of times before it stops.
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4 Open the print-carriage access door, and then remove the print cartridges from their slots andlower the latches.
Note Remove both print cartridges and lower both latches. Failure to do so might damage
your HP all-in-one.
5 Place the print cartridges in print cartridge  protectors or an airtight plastic container so they
will not dry out, and put them aside. Do not send them with the HP all-in-one unless the
HP customer support call agent instructs you to.
6 Rotate the gear toward the front of the HP all-in-one until it stops. This locks and secures the print cartridge cradle for safe shipment.
7 Reattach the cover to the bottom of the HP all-in-one by aligning the two tabs directly across from each other on the cover with the whole slots. With the cover in position rotate it 1/4 turn
to lock the cover in its place.
8 See  Remove the control panel overlay and pack your HP all-in-one  to complete preparation
for shipment.
Remove the control panel overlay and pack your HP all-in-one
Complete the following steps once you have removed the print cartridges and unplugged the
HP all-in-one.
Warning The HP all-in-one must be unplugged before following these steps.
1 Remove the control panel overlay as follows: a Place your hands on each side of the control panel overlay.
b Use your thumbs to pry the control panel overlay off.
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2 Retain the control panel overlay. Do not return the control panel overlay with the HP all-in-one.
Warning The replacement HP all-in-one might not come with a control panel
overlay. Store your control panel overlay in  a safe place, and when the replacement
HP all-in-one arrives, reattach your control panel overlay. You must attach your
control panel overlay to use the control panel functions on the replacement HP all-
in-one.
Tip See the Setup Guide that came with your HP all-in-one for instructions on how to attach
your control panel overlay.
Note The replacement HP all-in-one might come with instructions for setting up your device.
3 Remove the HP Automatic Two-sided Printing Accessory from the back of the HP all-in-one.
Note If your HP all-in-one has a HP 250 Sheet Plain Paper Tray, remove it before shipping.
4 If available, pack the HP all-in-one for shipment  by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper  packaging and/or improper transportation is
not covered under the warranty.
5 Place the return shipping label on the outside of the box.
6 Include the following items in the box:
– A complete description of symptoms for service personnel (samples of print qualityproblems are helpful).
– A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
– Your name, address, and a phone number where you can be reached during the day.
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18Warranty information  
This chapter provides information on duration of your HP all-in-one limited warranty, warranty
service, warranty upgrades, returning you HP all-in-one for service, and\
 contains the Hewlett-
Packard limited global warranty statement.
Duration of limited warranty
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the end of warranty
date printed on the cartridge has been reached,  whichever occurs first. This warranty does not
cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered
with.
Warranty service
To obtain HP repair service, you must first contact an HP service office or an HP Customer
Support Center for basic troubleshooting. See  HP customer support for steps to take before calling
Customer Support.
If your HP all-in-one needs a minor part replacement that you can replace, HP might prepay
shipping charges, duty and taxes; provide telephone assistance for replacing the part; and pay
shipping charges, duty, and taxes for any part that HP asks you to return. Otherwise, the
HP Customer Support Center will direct you to an authorized service provider who is certified by
HP to service the  product.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see  HP Quick Exchange Service (Japan) .
Warranty upgrades
Depending on your country/region, HP might offer a warranty upgrade option that extends or
enhances your standard product warranty. Available options might include priority phone support,
return service, or next business day exchange. Typically, service coverage begins on product
purchase date and must be purchased within a limited time of product purchase.
For more information:
●In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
● Outside the U.S., please call your local HP Customer Support office. See  Call elsewhere in
the world  for a list of international Customer Support numbers.
● Go to the HP website:
www.hp.com/support
If prompted, choose your country/region, and then find warranty information.
Returning your HP all-in-one for service
Before returning your HP all-in-one for service, you must call HP Customer Support. See
HP customer support  for steps to take before calling Customer Support.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see  HP Quick Exchange Service (Japan) .
Hewlett-Packard limited global warranty statement 
The following information specifies the HP limited global warranty.
216 HP Officejet 7300/7400 series all-in-one
Warranty information
 
						

							
Extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user customer (Customer) that each HP Officejet
7300/7400 series all-in-one product (Product), including related software, accessories, media,
and supplies, shall be free from defects in material and workmanship for the duration, which
begins on the date of purchase by the Customer.
For each hardware Product, the duration of HPs limited warranty is one year for parts and one
year for labor. For all other Products, the duration of HPs limited warranty for both parts and labor
is ninety days.
For each software Product, HPs limited warranty applies only to a failure to execute programming
instructions. HP does not warrant that the operation of any Product shall be uninterrupted or error
free.
HPs limited warranty covers only those defects which arise as a result of normal use of a Product,
and does not cover any other problems, including those which arise as a result of (a) improper
maintenance or modification, (b) software, accessories, media, or supp\
lies not provided or
supported by HP, or (c) operation outside the Products specifications.
For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does not
affect either the warranty to the Customer or any HP support contract wi\
th the Customer.
However, if Product failure or damage is attributable  to the use of a non-HP or refilled ink
cartridge, HP shall charge its standard labor and materials charges to service the Product for the
failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall
either repair or replace the defective Product, at HPs option. Where labor charges are not covered
by HPs limited warranty, repairs shall be at HPs standard charges for labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered by HPs
warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase
price for the Product.
HP shall have no obligation to repair, replace,  or refund until the Customer returns the defective
Product to HP.
Any replacement product may be either new or  like-new, provided that it has functionality at least
equal to that of the Product being replaced.
HP products, including each Product, may contain remanufactured parts, components, or materials
equivalent to new in performance.
HPs limited warranty for each Product is valid in any country/region or locality where the covered
HP product is distributed by HP. Contracts for additional warranty service, such as on-site service,
are available from any authorized HP service facility in countries/regions where the product is
distributed by HP or by an authorized representative.
Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Limitations of liability
To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are
the Customers sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL
HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT,
OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
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Warranty information