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Solution
Make sure each of the power cords is firmly connected, and wait a few seconds for
the HP all-in-one to turn on. If this is the first time you have turned on the HP all-
in-one, it can take up to a minute to turn on. Also, if the HP all-in-one is plugged in
to a power strip, make sure the power strip is turned on.
My USB cable is not connected  Solution
You must first install the software that came with your HP all-in-one before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions. Connecting the USB cable before prompted
can cause errors.
Once you have installed the software,  connecting your computer to your HP all-in-
one with a USB cable is straightforward. Simply plug one end of the USB cable into
the back of your computer and the other  into the back of the HP all-in-one. You can
connect to any USB port on the back of your computer.
Note AppleTalk is not supported.
I received a message on the color graphics display to attach the control panel
overlay
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Solution
This might mean the control panel overlay is not attached, or it is attached
incorrectly. Make sure to align the overlay over the buttons on the top of the
HP all-in-one and snap it firmly into place.
The color graphics display shows the wrong language   Solution
Usually, you set the language and country/region when you first set up the HP all-
in-one. However, you can change these settings at any time by using the following
procedure:
1 Press  Setup.
2 Press  7, and then press  1.
This selects  Preferences , and then selects  Set Language & Country/Region .
A list of languages appears. You can scroll through the list of languages by
pressing the 
 and  arrows.
3 When your language is highlighted, press  OK.
4 When prompted, press  1 for Yes or  2 for No.
The countries/regions for the selected language appear. Press 
 or  to
scroll through the list.
5 Use the keypad to enter the two-digit number for the appropriate country/
region.
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6 When prompted, press 1 for Yes or  2 for No.
Print a  Self-Test Report  to confirm the language and country/region:
1 Press  Setup.
2 Press  1, and then press  4.
This selects  Print Report , and then selects  Self-Test Report.
The wrong measurements are showing in menus on the color graphics display    Solution
You may have selected the incorrect country/region when setting up your HP all-
in-one. The country/region you select determines the paper sizes shown on the
color graphics display.
To change the country/region, you must first set the default language again.
Usually, you set the language and country/region when you first set up the HP all-
in-one. However, you can change these settings at any time by using the following
procedure:
1 Press  Setup.
2 Press  7, and then press  1.
This selects  Preferences , and then selects  Set Language & Country/Region .
A list of languages appears. You can scroll through the list of languages by
pressing the 
 and  arrows.
3 When your language is highlighted, press  OK.
4 When prompted, press  1 for Yes or  2 for No.
The countries/regions for the selected language appear. Press 
 or  to
scroll through the list.
5 Use the keypad to enter the two-digit number for the appropriate country/ region.
6 When prompted, press  1 for Yes or  2 for No.
Print a  Self-Test Report  to confirm the language and country/region:
1 Press  Setup.
2 Press  1, and then press  4.
This selects  Print Report , and then selects  Self-Test Report.
I received a message on the color graphics display to align the print cartridges Solution
The HP all-in-one prompts you to align cartridges every time you install a new print
cartridge. For more information, see  Align the print cartridges.
Note If you remove and reinstall the same print cartridge, the HP all-in-one will
not prompt you to align the print cartridges. The HP all-in-one remembers
the alignment values for that print cartridge, so you do not need to realign
the print cartridges.
I received a message on the color graphics display that the print cartridge
alignment failed    Cause
The incorrect type of paper is loaded in the input tray.
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Solution
If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
Contact HP Support. Go to  www.hp.com/support. If prompted, choose your
country/region, and then click  Contact HP for information on calling for technical
support.
Cause
Protective tape is covering the print cartridges.
Solution
Check each print cartridge. If the plastic tape  is still covering the ink nozzles, gently
remove the plastic tape by using the pink pull  tab. Do not touch the ink nozzles or
the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
Cause
The contacts on the print cartridge are not touching the contacts in the print
carriage.
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Solution
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause
The print cartridge or sensor is defective.
Solution
Contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click  Contact HP for information on calling for technical
support.
The HP all-in-one does not print Solution
If your HP all-in-one and computer are  not communicating with each other, try the
following:
● Check the USB cable. If you are using  an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
● Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
● Check the connection from your HP all-in-one to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of your HP all-
in-one. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable  is connected properly, turn your HP all-in-
one off and then on again.
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●Check other printers or scanners. You might need to disconnect older products
from your computer.
● If your HP all-in-one is networked, see  the Network Guide that came with your
HP all-in-one.
● After you check the connections, try  restarting your computer. Turn your
HP all-in-one off and then on again.
● If necessary, remove and then install the  HP Image Zone software again. Get
on uninstalling the software.
● If necessary, remove and then install the  HP Image Zone software again. For
more information on uninstalling the software, see the printed User Guide that
came with your HP all-in-one.
For more information on setting up your HP all-in-one and connecting it to your
computer, see the Setup Guide  that came with your HP all-in-one.
I received a message on the color graphics display about a paper jam or a
blocked carriage         Solution
If either a paper jam or blocked carriage error message appears on the color
graphics display, there might be some packing material inside the HP all-in-one.
Lift open the print-carriage access door to expose the print cartridges and remove
any packing material (such as tape or cardboard) or any other foreign objects
blocking the carriage path.
Software installation troubleshooting   
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see  Hardware
setup troubleshooting .
During a normal installation of the HP all-in-one software, the following events occur:
1 The HP all-in-one software CD-ROM runs automatically
2 The software installs
3 Files are copied to your hard drive
4 You are requested to connect the HP all-in-one to your computer
5 A green OK and check mark appear on an installation wizard screen
6 You are requested to restart your computer
7 The Fax Setup wizard runs
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8 The registration process runs
If any of these things did not occur, there might be a problem with the installation. To
check the installation on a PC, verify the following:
● Start the  HP Director  and check to make sure the following icons appear:  Scan
Picture , Scan Document , Send Fax  and HP Gallery . For information on starting
HP Director , see the onscreen  HP Image Zone Help  that came with your
software. If the icons do not appear immediately, you might need to wait a few
minutes for the HP all-in-one to connect to your computer. Otherwise, see  Some of
the icons are missing in the HP Director .
Note If you performed a minimum installation of the software (as apposed to a
typical installation), the  HP Image Zone and Copy  are not installed and will
not be available from the  HP Director.
● Open the Printers dialog box and check to see that the HP all-in-one is listed.
● Look in the system tray at the far  right of the Windows taskbar for an HP all-in-one
icon. This indicates that the HP all-in-one is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution
Do the following:
1 From the Windows  Start menu, click  Run.
2 In the  Run dialog box, enter  d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click  OK.
The minimum system checks screen appears Solution
Your system does not meet the minimum requirements to install the software. Click
Details  to see what the specific problem is, and then correct the problem before
attempting to install the software.
A red X appears on the USB connect prompt Solution
Normally, a green check appears indicating that the plug and play is successful. A
red X indicates that the plug and play failed.
Do the following:
1 Verify that the control panel overlay is firmly attached, unplug the HP all-in-onepower cable, and then plug it in again.
2 Verify that the USB and power cables are plugged in.
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3 Click Retry to retry the plug and play setup. If this does not work, continue to
the next step.
4 Verify that the USB cable is set up properly as follows:
– Unplug the USB cable and plug it in again.
– Do not attach the USB cable to a keyboard or non-powered hub.
– Verify that the USB cable is 3 meters or less in length.
– If you have several USB devices attached to your computer, you mightwant to unplug the other devices during the installation.
5 Continue with the installation and restart the computer when prompted. Then open  HP Director  and check for the essential icons ( Scan Picture, Scan
Document , Send Fax , and HP Gallery ).
6 If the essential icons do not appear, remove the software and then reinstall it. For more information, see  Uninstall and reinstall the software .
I received a message that an unknown error has occurred Solution
Try to continue with the installation. If that doesn’t work, stop and then restart the
installation, and follow the directions on the screen. If an error occurs, you might
need to uninstall and then reinstall the  software. Do not simply delete the HP all-
in-one program files from your hard drive.  Make sure to remove them properly
using the uninstall utility provided in the HP all-in-one program group.
For more information, see  Uninstall and reinstall the software .
Some of the icons are missing in the HP Director  If the essential icons ( Scan Picture, Scan Document , Send Fax , and HP Gallery )
do not appear, your installation might not be complete.
Solution
If your installation is incomplete, you might need to uninstall and then reinstall the
software. Do not simply delete the HP  all-in-one program files from your hard drive.
Make sure to remove them properly using the uninstall utility provided in the
HP all-in-one program group. For more information, see  Uninstall and reinstall the
software .
The fax wizard does not start
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Solution
Launch the fax wizard as follows:
1 Start the HP Director. For more information, see the onscreen  HP Image
Zone Help  that came with your software.
2 Click the  Settings menu, select  Fax Settings and Setup , then select Fax
Setup Wizard .
The registration screen does not appear Solution
➔In Windows, you can access the registration screen from the Windows taskbar
by clicking Start, pointing to  Programs or All Programs  (XP), Hewlett-
Packard , HP Officejet 7300/7400 series all-in-one , and then clicking Sign up
now .
The Digital Imaging Monitor does not appear in the system tray Solution
If the Digital Imaging Monitor does not appear in the system tray, start the
HP Director  to check whether or not essential icons are there. For more
information about starting the  HP Director, see the onscreen  HP Image Zone Help
that came with your software.
For more information about missing essential icons in the  HP Director, see Some
of the icons are missing in the HP Director .
The system tray normally appears in the lower-right corner of the desktop.
Uninstall and reinstall the software     
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the HP all-in-one program files from
your hard drive. Make sure to remove them properly using the uninstall utility provided
in the HP all-in-one program group.
A reinstall can take from 20 to 40 minutes for both Windows and Macintosh computers.
There are three methods to uninstall the software on a Windows computer.
To uninstall from a Windows computer, method 1
1 Disconnect your HP all-in-one from your computer. Do not connect the HP all-in- one to your computer until after you have reinstalled the software.
2 On the Windows taskbar, click  Start, Start Programs  or All Programs  (XP),
Hewlett-Packard , HP Officejet 7300/7400 series all-in-one , uninstall software .
3 Follow the onscreen instructions.
4 If you are asked whether you would  like to remove shared files, click No.
Other programs that use these files might not  work properly if the files are deleted.
5 Restart your computer.
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NoteIt is important that you disconnect  your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one  to your computer until after you
have reinstalled the software.
6 To reinstall the software, insert the HP all-in-one CD-ROM into your computer’s CD-ROM drive, and follow the onscreen instructions and the instructions provided
in the Setup Guide that came with your HP all-in-one.
7 After the software is installed, connect the HP all-in-one to your computer.
8 Press the  On button to turn the HP all-in-one on.
After connecting and turning on your HP  all-in-one, you might have to wait several
minutes for all of the Plug and Play events to complete.
9 Follow the onscreen instructions.
When the software installation is complete, the Status Monitor icon appears in the
Windows system tray.
To verify that the software is properly installed, double-click the  HP Director icon on the
desktop. If the  HP Director shows the key icons ( Scan Picture, Scan Document ,
Send Fax , and HP Gallery ), the software has been properly installed.
To uninstall from a Windows computer, method 2
Note Use this method if  Uninstall Software  is not available in the Windows Start
menu.
1 On the Windows taskbar, click  Start, Settings , Control Panel .
2 Double-click  Add/Remove Programs .
3 Select  HP all-in-one & Officejet 4.0 , and then click Change/Remove .
Follow the onscreen instructions.
4 Disconnect your HP all-in-one from your computer.
5 Restart your computer.
Note It is important that you disconnect  your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one  to your computer until after you
have reinstalled the software.
6 Launch setup.
7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP all-in-one.
To uninstall from a Windows computer, method 3
Note This is an alternate method if  Uninstall Software is not available in the Windows
Start menu.
1 Run the HP Officejet 7300/7400 series all-in-one software Setup program.
2 Select  Uninstall and follow the onscreen directions.
3 Disconnect your HP all-in-one from your computer.
4 Restart your computer.
Note It is important that you disconnect  your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one  to your computer until after you
have reinstalled the software.
5 Run the HP Officejet 7300/7400 series all-in-one software Setup program again.
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