HP Officejet 7413 User Manual

							
1Telephone wall jack
2Coupler
3Phone cord supplied in the box with the HP all-in-one
I am having problems faxing over the Internet      Solution
Check the following:
●Some Internet faxing services do not work properly when the HP all-in-one is
sending and receiving faxes at high speed (33600bps). If you experience
problems sending and receiving faxes while using an Internet fax service, use a
slower fax speed. You can do this by changing the  Fax Speed setting from
High  (the default) to  Medium. For information on changing this setting, see
Set the fax speed .
● You can only send and receive faxes by connecting a phone cord to the port
labeled 1-LINE on the HP all-in-one and not from the Ethernet port. This
means that your connection to the Internet must be done either through a
converter box (which supplies regular analog phone jacks for fax connections)
or your telephone company.
● Contact your telephone company to make sure their Internet faxing service
supports faxing.
HP Instant Share setup issues   
HP Instant Share  setup errors (such as might be involved in setting up your
HP Passport  account or Address Book ) are covered in the  HP Instant Share service
screen-specific help. Specific operational troubleshooting information is provided in the
HP Instant Share troubleshooting .
Use this section to solve HP Instant Share errors generated as a result of the way the
device was set up.
Minimum installation error    
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Solution
HP Instant Share cannot be set up on your HP all-in-one. The HP Instant Share
feature is not installed.
➔ To enable the HP Instant Share feature, insert the installation CD that came
with your product and select  Typical (Recommended).
– If you need an installation CD  for an HP Officejet 7300 series all-in-one,
you can order one from  www.hp.com/support.
– If you need an installation CD  for an HP Officejet 7400 series all-in-one,
you can order one from  www.hp.com/support.
Note If your system does not meet the system requirements for a  Typical
software installation, you will not be able to install and use HP Instant
Share.
You need to install device software Solution
You have not installed the HP all-in-one software.
➔To install the HP all-in-one software, insert the installation CD that came with
your product and select  Typical (Recommended) .
– If you need an installation CD  for an HP Officejet 7300 series all-in-one,
you can order one from  www.hp.com/support.
– If you need an installation CD  for an HP Officejet 7400 series all-in-one,
you can order one from  www.hp.com/support.
(HP Instant Share) Not Set Up  Solution
You have pressed the  HP Instant Share button and your HP all-in-one is not
registered with HP Instant Share.
1 Press  1 to select  Yes, set up HP Instant Share for easy photo sharing .
The HP Instant Share Setup Wizard opens in a browser on your computer.
2 Follow the onscreen instructions to obtain an HP Passport account and set up your HP all-in-one for HP Instant Share.
HP Instant Share is not set up or network is not available Solution
You have not set up HP Instant Share on your device.
1 Press  HP Instant Share  on the control panel of your HP all-in-one.
2 Press  1 to select  Yes, set up HP Instant Share for easy photo sharing .
The HP Instant Share Setup Wizard opens in a browser on your computer.
3 Follow the onscreen instructions to obtain an HP Passport account and set up
your HP all-in-one for HP Instant Share.
Solution
The network is not available.
➔ For detailed information, see the Network  Guide that came with your HP all-
in-one.
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Destinations not set up on device. Refer to manual for Help.   Solution
The HP Instant Share service did not find any destinations. No destinations were
configured.
➔Create destinations to designate locations to which you want to send images.
A destination, for example, can be an e-mail address, a friend or relatives
network-connected device, an online  photo album, or an online photo finishing
service. Availability of services varies by country/region.
To create destinations
1 Press  HP Instant Share  on the control panel of your HP all-in-one.
The  HP Instant Share  menu appears on the color graphics display.
2 Press  3, to select  Add New Destination .
The  Select Computer  menu appears, with a list of computers connected to
your network.
3 Select a computer from the list.
Note HP Image Zone  software must be installed on the computer selected,
and the computer must be able to access the HP Instant Share service.
The HP Instant Share service screens appear in a window on your computer.
4 Sign in to HP Instant Share with your HP Passport  userid and password .
The HP Instant Share manager appears.
Note You will not be prompted for your HP Passport  userid and password  if
you have set the HP Instant Share service to remember them.
5 Select the  Share tab and follow the onscreen instructions to create a new
destination.
For more information, see the onscreen Help.
If you want to send a collection of images to a friend or relatives network-
connected device, select  HP Instant Share E-mail . In the E-mail address
field enter the name of the device to which you want to send followed by
@send.hp.com.
Note To send to a device: 1) both the sender and recipient must have an
HP Passport user ID and password; 2) the device to which the image is
sent must be registered with HP Instant Share; and 3) the image must
be sent using  HP Instant Share E-mail  or HP remote printing.
Prior to setting up a device destination in  HP Instant Share E-mail or
adding a printer for use with HP remote printing, ask the recipient for the
unique name he assigned to his ne twork-connected device. The device
name is created by a person when  he signs up with HP Instant Share
and registers his device. For more information, see  Get started.
6 When you are finished creating a destination, return to your HP all-in-one to send your images
For more information, see  Send images directly from your HP all-in-one .
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Operational troubleshooting
The HP  Officejet 7300/7400 series all-in-one   troubleshooting section in the HP Image
Zone  contains troubleshooting tips for some of the most common issues associated
with your HP all-in-one.
To access the troubleshooting information from a Windows computer, go to the
HP Director , click Help, and then choose  Troubleshooting and Support .
Troubleshooting is also available through the Help button that appears on some error
messages.
To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the
HP Image Zone  icon in the Dock, select  Help from the menu bar, choose  HP Image
Zone Help  from the Help menu, and then choose  HP Officejet 7300/7400 series all-
in-one Troubleshooting  in the Help Viewer.
If you have Internet access, you can get help from the HP website at:
www.hp.com /support
The website also provides answers to frequently asked questions.
Paper troubleshooting   
To help avoid paper jams, only use paper types that are recommended for your HP all-
in-one. For a list of recommended papers, see the onscreen  HP Image Zone Help, or
go to  www.hp.com /support.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input
tray. For more information, see  Avoid paper jams.
If paper does become jammed in your  device, follow these instructions to clear the
paper jam.
Paper has jammed the HP all-in-one    
Solution
1 Press in the tabs on the rear clean-out door to remove the door as shownbelow.
If your HP all-in-one came with a two-sided printing accessory, your device
might not have the rear clean-out door shown here. To remove a paper jam,
you might have to remove the accessory instead. For more information, see
the printed guide that came with your two-sided printing accessory.
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CautionTrying to clear a paper jam from the front of the HP all-in-one
can damage the print mechanism. Always access and clear paper jams
through the rear clean-out door.
2 Gently pull the paper out of the rollers.
Warning If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of
paper from the HP all-in-one, more paper jams are likely to occur.
3 Replace the rear clean-out door. Gently  push the door forward until it snaps
into place.
4 Press  OK to continue the current job.
Paper has jammed the automatic document feeder  Solution
1 Pull the document feeder tray from the HP all-in-one to remove it.
2 Lift the cover of the automatic document feeder.
3 Gently pull the paper out of the rollers.
Warning If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the automatic document feeder. If you do not remove
all the pieces of paper from the HP all-in-one, more paper jams are
likely to occur.
In the rare occurrence of a severe paper jam, you might need to
remove the face plate from the front of the automatic document feeder
and lift the pick assembly to remove torn pieces of paper from deep
inside the automatic document feeder.  For more information, see The
automatic document feeder picks up too many pages or none at all .
4 Close the cover of the automatic document feeder, and then reattach the document feeder tray.
Paper has jammed the optional two-sided printing accessory
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Solution
You might need to remove the two-sided printing accessory. For more information,
see the printed guide that came with your two-sided printing accessory.
NoteIf you turned the HP all-in-one off before clearing the paper jam, turn it back
on, and then restart your print, copy, or fax job.
The automatic document feeder picks up too many pages or none at all      Cause
You need to clean the separator pad or rollers inside the automatic document
feeder. Pencil lead, wax, or ink can build  up on the rollers and separator pad after
extensive use, or if you copy handwritten  originals or originals that are heavy with
ink.
● If the automatic document feeder does not pick up any pages at all, the rollers
inside the automatic document feeder need to be cleaned.
● If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be
cleaned.
Solution
Load one or two sheets of unused plain white full-size paper into the document
feeder tray, and then press  Start Copy Black to pull the pages through the
automatic document feeder. The plain paper releases and absorbs residue from the
rollers and separator pad.
Tip If the automatic document feeder does not pick up the plain paper, try
cleaning the front roller. Wipe the  roller with a soft lint-free cloth dampened
with distilled water.
If the problem persists, or the automatic document feeder does not pick up the plain
paper, you can clean the rollers and separator pad manually. Remove the face
plate from the front of the automatic document feeder to access the pick assembly
inside the automatic document feeder, clean the  rollers or separator pad, and then
reattach the face plate, as described in the following procedures.
To remove the face plate from the front of the automatic document feeder 
1 Remove all originals from the document feeder tray.
Tip You might find it easier to work with the automatic document feeder if you
first remove the document feeder tray.
2 Lift the cover of the automatic document feeder, as shown in Figure 1.
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Figure 1
3 Lift the lid on the HP all-in-one, as  if you were loading an original on the glass.
Figure 2 shows the lid open and the location of a notch (1) near the top right
edge of the lid backing (2).
Figure 2
1Notch
2Lid backing
4 Place one or two fingers in the notch, as shown in Figure 3.
Figure 3
5 Keep your fingers in the notch as you  lower the lid back down until the lid is
almost closed.
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6 Push against the top of the face plate (1) with your thumb as you pull thebottom away from the right side of  the HP all-in-one with your fingers, as
shown in Figure 4.
Use a slight twisting motion to help release the face plate on the right side.
Warning Do not pull the face plate all the way off yet. There is a
plastic catch on the far left inside of the face plate that helps secure the
face plate in place. If you pull the face plate straight off, you might
damage the plastic catch on the inside of the face plate.
Figure 4
1Face plate
7 As shown in Figure 5, slide the face plate left (1) until the plastic catch on the left side is not touching any part of  the HP all-in-one, then pull the face plate
away from the device (2).
Figure 5
To clean the rollers or separator pad
1 Use the blue-green handle (1) shown in Figure 6 to lift the pick assembly (2).
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Figure 6
1Handle
2Pick assembly
This provides easy access to the rollers (3) and separator pad (4), as shown in
Figure 7.
Figure 7
3Rollers
4Separator pad
2 Lightly dampen a clean lint-free cloth with distilled water, then squeeze anyexcess liquid from the cloth.
3 Use the damp cloth to wipe any residue off the rollers or separator pad.
4 If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.
5 Use the blue-green handle to lower the pick assembly.
To reattach the face plate to the front of the automatic document feeder 
1 As shown in Figure 8, hook the face plate onto the left side of the HP all-in-one so that the plastic catch (2) on the far left inside of the face plate catches on
the notch (1) on the front of the automatic document feeder.
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Figure 8
1Notch
2Plastic catch
2 Line up the right edge of the face plate with the right side of the HP all-in-one,
and then press the right side of the face plate until it snaps securely into place,
as shown in Figure 9.
Figure 9
3 Place your hands towards the center of the face plate, as shown in Figure 10, then press until the center of the face plate snaps into place.
You should hear clicks when the left side snaps into place and when the right
side snaps into place.
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