HP Officejet 7413 User Manual

							
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CautionDo not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.
7 Slide the new print cartridge down the ramp and into the empty slot. Push the print
cartridge forward until it clicks into place.
If the print cartridge you are installing has  a white triangle on its label, slide the
print cartridge into the slot on the left.  The latch is green with a solid white triangle
on it.
If the print cartridge you are installing has a white square or a white pentagon on its
label, slide the print cartridge into the slot on  the right. The latch is black with a solid
white square and a solid white pentagon on it.
8 Press down on the latch until it stops.  Make sure the latch catches below the bottom
tabs.
Chapter 15
158 HP Officejet 7300/7400 series all-in-one
Maintain your HP all-in-one
 
						

							
9 Close the print-carriage access door.
Use a photo print cartridge    
You can optimize the quality of the color photos you print and copy with your HP all-in-
one by purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents,  swap the black print cartridge back in.
Use a print cartridge protector to keep your  print cartridge secure when it is not being
used.
● For more information on purchasing a photo print cartridge, see  Order print
cartridges .
● For more information on replacing print cartridges, see  Replace the print cartridges.
● For more information on using the print cartridge protector, see  Use the print
cartridge protector .
Use a gray photo print cartridge    
You can optimize the quality of the black-an d-white photos you print and copy with your
HP all-in-one by purchasing a gray photo  print cartridge. Remove the black print
cartridge and insert the gray photo print cartridge  in its place. With the tri-color print
cartridge and gray photo print cartridge installed,  you can print a full range of gray
tones, which provides enhanced quality black-and-white photos.
User Guide 159
Maintain your HP all-in-one
 
						

							
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector to keep your  print cartridge secure when it is not being
used.
● For more information on purchasing a gray photo print cartridge, see  Order print
cartridges .
● For more information on replacing print cartridges, see  Replace the print cartridges.
● For more information on using the print cartridge protector, see  Use the print
cartridge protector .
Use the print cartridge protector   
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with your HP all-in-one. If  neither your print cartridge nor your HP all-
in-one came with a print cartridge protector, you  can order one from HP Support. Go to
www.hp.com /support.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being  used. Whenever you remove a print cartridge from
the HP all-in-one with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print  cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
To insert a print cartridge into the print cartridge protector
➔ Slide the print cartridge into the print  cartridge protector at a slight angle and snap
it securely into place.
To remove the print cartridge from the print cartridge protector
➔ Press down and back on the top of the print cartridge protector to release the print
cartridge, then slide the print cartridge  out of the print cartridge protector.
Chapter 15
160 HP Officejet 7300/7400 series all-in-one
Maintain your HP all-in-one
 
						

							
Align the print cartridges    
The HP all-in-one prompts you to align cartridges every time you install or replace a
print cartridge. You can also align the print cartridges at any time from the control panel
or by using the  HP Image Zone  software on your computer. Aligning the print cartridges
ensures high-quality output.
Note If you remove and reinstall the same print cartridge, the HP all-in-one will not
prompt you to align the print cartridges. The HP all-in-one remembers the
alignment values for that print cartridge, so you  do not need to realign the print
cartridges.
To align the print cartridges from the control panel when prompted
➔ Make sure you have letter or A4 unused  plain white paper loaded in the input tray,
and then press  OK.
The HP all-in-one prints a print cartridge alignment sheet and aligns the print
cartridges. Recycle or discard the page.
Note If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the
input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
cartridge. Contact HP Support. Go to  www.hp.com/support. If prompted,
choose your country/region, and then click  Contact HP for information on
calling for technical support.
To align the cartridges from the control panel at any other time
1 Load letter or A4 unused plain white paper into the input tray.
2 Press  Setup.
3 Press  6, then press  2.
This displays the  Tools menu and then selects  Align Print Cartridge.
The HP all-in-one prints a print cartridge alignment sheet and aligns the print
cartridges. Recycle or discard the page.
For information on aligning the print cartridges by using the  HP Image Zone software
that came with your HP all-in-one, see the onscreen  HP Image Zone Help that came
with your software.
Clean the print cartridges     
Use this feature when the self-test report shows  streaking or white lines through any of
the lines of color. Do not clean print cartridges unnecessarily, as this wastes ink and
shortens the life of the ink nozzles.
To clean the print cartridges from the control panel
1 Load letter or A4 unused plain white paper into the input tray.
2 Press  Setup.
3 Press  6, then press  1.
This displays the  Tools menu and then selects  Clean Print Cartridge.
The HP all-in-one prints a page that you can recycle or discard.
If copy or print quality still seem poor  after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
User Guide 161
Maintain your HP all-in-one
 
						

							
For information on cleaning the print cartridge contacts, see Clean the print
cartridge contacts . For information on replacing the print cartridges, see  Replace
the print cartridges .
For information on cleaning the print cartridges by using the  HP Image Zone software
that came with your HP all-in-one, see the onscreen  HP Image Zone Help that came
with your software.
Clean the print cartridge contacts   
Clean the print cartridge contacts only if you get repeated messages on the color
graphics display prompting you to check a print cartridge after you already have cleaned
or aligned the print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts,  then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge
contacts.
Make sure you have the following materials available:
● Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
● Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Warning Do not  use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the HP all-in-one.
To clean the print cartridge contacts
1 Turn on the HP all-in-one and open the print-carriage access door. The print carriage is on the far right side of the HP all-in-one.
2 Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP all-in-one.
Note When you unplug the power cord, the date and time are erased. You will
need to reset the date and time later, when you plug the power cord back
in. For more information, see  Set the date and time. Any faxes stored in
memory are also erased.
3 Lift one of the latches to the open position, and then remove the print cartridge. Note Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the
HP all-in-one for more than 30 minutes.
4 Inspect the print cartridge contacts for ink and debris buildup.
5 Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
6 Hold the print cartridge by its sides.
7 Clean only the copper-colored contacts. For information on cleaning the ink nozzle
area, see  Clean the area around the ink nozzles .
Chapter 15
162 HP Officejet 7300/7400 series all-in-one
Maintain your HP all-in-one
 
						

							
1Copper-colored contacts
2Ink nozzles (do not clean)
8 Place the print cartridge back into the print carriage slot and close the latch.
9 Repeat if necessary for the other print cartridge.
10 Gently close the print-carriage access door and plug the power cord into the back of the HP all-in-one.
Clean the area around the ink nozzles   
If the HP all-in-one is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing
fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges
on printed pages. Ink streaking can be corrected  by cleaning around the ink nozzles as
described here.
Note Clean the area around the ink nozzles only if you continue to see streaks and
smudges on your printed pages after you have already cleaned the print
cartridges by using the control panel or the  HP Image Zone. For more
information, see  Clean the print cartridges .
Make sure you have the following materials available:
● Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
● Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Warning Do not  touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1 Turn on the HP all-in-one and open the print-carriage access door. The print carriage is on the far right side of the HP all-in-one.
2 Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP all-in-one.
Note When you unplug the power cord, the date and time are erased. You will
need to reset the date and time later, when you plug the power cord back
in. For more information, see  Set the date and time. Any faxes stored in
memory are also erased.
User Guide 163
Maintain your HP all-in-one
 
						

							
3 Lift one of the latches to the open position, and then remove the print cartridge.Note Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the
HP all-in-one for more than 30 minutes.
4 Place the print cartridge on a piece of paper with the ink nozzles facing up.
5 Lightly moisten a clean foam rubber swab with distilled water.
6 Clean the face and edges around the ink nozzle area with the swab, as shown below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
Warning Do not  clean the nozzle plate.
7 Place the print cartridge back into the  print carriage slot and close the latch.
8 Repeat if necessary for the other print cartridge.
9 Gently close the print-carriage access door and plug the power cord into the back of the HP all-in-one.
Change the device settings
You can change the power save time and  prompt delay time settings on your HP all-in-
one so that it behaves according to your preference. You can also restore the device
settings to what they were when you purchased  your device. This will erase any new
defaults you have set.
Set the power save time  
The light bulb in the scanner of your HP all-in-one remains on for a specified period so
that the HP all-in-one is immediately ready to respond to your request. When the
HP all-in-one has not been used within that specified period, it turns the light bulb off to
preserve power. You can exit this mode by  pressing any button on the control panel.
Your HP all-in-one is automatically set to enter power save mode after 12 hours. Follow
these steps if you want the HP all-in-one to enter this mode earlier.
1 Press  Setup.
2 Press  7, then press  2.
This displays the  Preferences menu and then selects  Set Power Save Mode
Time .
3 Press 
 to select the appropriate time, then press  OK.
Chapter 15
164 HP Officejet 7300/7400 series all-in-one
Maintain your HP all-in-one
 
						

							
You can choose 1, 4, 8, or 12 hours for the power save time.
Set the prompt delay time  
The Prompt Delay Time  option allows you to control the amount of time that passes
before a message prompts you to take further action. For example, if you press  Menu in
the Copy area and the prompt delay time passes without you pressing another button,
the message  Press START COPY to copy. Press Number or OK to select.  appears
in the color graphics display. You can choose  Fast, Normal , Slow , or Off. If you select
Off , hints will not appear on the color graphics display but other messages, such as low
ink warnings and error messages, will still appear.
1 Press  Setup.
2 Press  7, then press  3.
This displays the  Preferences menu and then selects  Set Prompt Delay Time .
3 Press 
 to select a delay time, then press  OK.
Restore the factory defaults     
You can restore the original factory settings to what they were when you purchased
your HP all-in-one.
Note Restoring the factory defaults will not change  the date information you set, nor
will it affect any changes you made  to scan settings and the language and
country/region settings.
You can perform this process from the control panel only.
1 Press  Setup.
2 Press  6, then press  3.
This displays the  Tools menu and then selects  Restore Factory Defaults .
The factory default settings are restored.
Self-maintenance sounds
The HP all-in-one might make noises after long periods (approximately 2 weeks) of
inactivity. This is normal operation and is necessary to ensure the HP all-in-one
produces the best quality printouts.
User Guide 165
Maintain your HP all-in-one
 
						

							
16Troubleshooting information 
This chapter contains troubleshooting information for the HP all-in-one. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen HP Image Zone Help.
Many issues are caused when the HP all-in-one is connected to the computer using a
USB cable before the HP all-in-one software is installed on the computer. If you
connected the HP all-in-one to your computer before the software installation screen
prompts you to do so, you must follow these steps:
1 Disconnect the USB cable from the computer.
2 Uninstall the software (if you have already installed it).
3 Restart your computer.
4 Turn off the HP all-in-one, wait one minute, then restart it.
5 Reinstall the HP all-in-one software. Do not connect the USB cable to the computer until prompted by the software installation screen.
For information about uninstalling and reinstalling the software, see  Uninstall and
reinstall the software .
This chapter contains the following topics:
● Setup troubleshooting : contains information on hardware setup, software
installation, fax setup, and HP Instant Share setup troubleshooting information.
● Operational troubleshooting : contains information on issues that may occur
during normal tasks when using the HP all-in-one features.
● Device update : Based on advice from HP customer support or a message on the
color graphics display, you might access the HP support website to retrieve an
upgrade for your device. This section contains information about updating your
device.
Before you call HP Support       
If you have a problem, follow these steps:
1 Check the documentation that came with the HP all-in-one.
–Setup Guide : The Setup Guide explains how to set up the HP all-in-one.
– User Guide : The User Guide is the book you are reading. This book describes
the basic features of the HP all-in-one, explains how to use the HP all-in-one
without connecting it to a computer, and contains setup and operational
troubleshooting information.
– Network Guide : The Network Guide explains how to set up your HP all-in-one
on a network.
166 HP Officejet 7300/7400 series all-in-one
Troubleshooting information
 
						

							
–HP Image Zone Help : The onscreen HP Image Zone Help  describes how to
use the HP all-in-one with a computer and contains additional troubleshooting
information not covered in the User Guide.
– Readme file : The Readme file contains information on possible installation
problems. For more information, see  View the Readme file.
2 If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support  to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3 Contact your local point of purchase. If the HP all-in-one has a hardware failure,
you will be asked to bring the HP  all-in-one to where you purchased it. Service is
free during the HP all-in-one limited warranty period. After the warranty period, you
will be quoted a service charge.
4 If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Support using the number for your country/region. For more information,
see Get HP support .
View the Readme file   
You might want to refer to the Readme file for more information on possible installation
problems.
●In Windows, you can access the Readme file from Windows taskbar by clicking
Start , pointing to  Programs or All Programs , pointing to Hewlett-Packard ,
pointing to  HP Officejet 7300/7400 series all-in-one , and then clicking View the
Readme File .
● In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking the
icon located in the top-level folder of the HP all-in-one software CD-ROM.
The Readme file provides more information, including:
● Using the reinstall utility after a failed installation to return your computer to a state
that will allow the HP all-in-one to be reinstalled.
● Using the reinstall utility in Windows 98 to recover a missing Composite USB
System Driver.
Setup troubleshooting  
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with HP all-in-one networking, fax setup, software and
hardware installation, and  HP Instant Share setup.
Hardware setup troubleshooting   
Use this section to solve any problems  you might encounter while setting up the
HP all-in-one hardware.
My HP all-in-one does not turn on
User Guide 167
Troubleshooting information