HP Officejet 7413 User Manual

							
Figure 10
4 Close the cover of the automatic document feeder.
5 If you removed the document feeder tray, reattach it.
Print cartridge troubleshooting   
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Try the following:
1 Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
2 If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.
This report provides useful information about your print cartridges, including status
information.
3 If the self-test report shows a problem, clean the print cartridges.
4 If the problem persists, clean the copper-colored contacts of the print cartridges.
5 If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.
For more information on these topics, see  Maintain your HP all-in-one.
HP Instant Share troubleshooting   
Error messages discussed in this section  appear on your HP all-in-one color graphics
display. Basic HP Instant Share troubleshooting topics are covered below. Online help
is provided for any error messages encountered on the HP Instant Share service.
General errors 
Use this section to solve the following generic HP Instant Share errors.
HP Instant Share error. Refer to manual for Help.
Solution
The HP all-in-one experienced an error.
➔Shut down and restart your HP all-in-one.
To shut down your HP all-in-one
1 Turn off the HP all-in-one by using the  On button located on the control panel.
2 Unplug the power cord from the back of the HP all-in-one.
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HP Instant Share error. Try again later.Solution
The HP Instant Share service sent data that is not recognized by the HP all-in-one.
➔Try the task again later. If that doesnt work, shut down and restart your
HP all-in-one.
To shut down your HP all-in-one
1 Turn off the HP all-in-one by using the  On button located on the control panel.
2 Unplug the power cord from the back of the HP all-in-one.
Connection errors 
Use this section to solve the following errors generated when your HP all-in-one fails to
connect to the HP Instant Share service.
No network connection. See documentation.  Solution
Wired network
Network cables are loose or disconnected.
Incomplete or incorrect network connections prevent devices from communicating
with each other and generate problems in your network.
●Check cable connections from the HP all-in-one to your gateway, router, or
hub to ensure connections are secure.  If these connections are secure, check
your remaining cables to ensure connections are secure. Make sure none of
the cables are crushed or damaged.
● Check all of the following connections: power cords; cables between the
HP all-in-one and the hub or router; cables between the hub or router and your
computer; and (if applicable) cables to and from your modem or Internet
connection.
● If the connections mentioned above are secure, connect the cable to the
HP all-in-one to a working part of the network to verify the cable is bad, or
swap out remaining cables (one at a time) until you replace the malfunctioning
cable.
Note You can also launch the  HP Director from the desktop on your
computer, and click  Status. A dialog box appears on the computer
stating whether or not the HP all-in-one is connected.
Solution
Wireless Network
There is some sort of interference.
The HP all-in-one is out of range of the access point.
● Verify that physical barriers and other forms of interference are limited.
Signals transmitted between your HP all-in-one and access point are affected
by interference from other wireless devices - including cordless phones,
microwave ovens, and neighboring wireless networks. Physical objects
between the computer and the HP all-in-one also affect transmitted signals. If
this is occurring, move your network components closer to the HP all-in-one.
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To minimize interference from another wireless network, try changing
channels.
● Move the HP all-in-one and the access point closer together. If the distance
between your access point and the HP all-in-one is significant, try reducing the
distance. (The range for 802.11b is approximately 100 feet, and less if there is
any interference.) If possible, provide a clear path between the access point
and HP all-in-one, and minimize sources of radio interference.
Solution
Your HP all-in-one was connected to a network at one time. It is now directly
connected to a computer using a USB cable. The HP Instant Share application is
reading the previous network settings.
➔ If you are trying to use HP Instant Share while using a USB cable, reset the
network settings on the HP all-in-one or access HP Instant Share from the
HP Image Zone  software on your computer.
Note For more information on resetting network settings, see the Network
Guide that came with your HP all-in-one.
Failed to connect to HP Instant Share         Solution
The domain name server (DNS) did not have an entry for the URL.
➔Check the DNS settings, then try the task again later.
To check the DNS IP address
1 Press  Setup on the control panel of your HP all-in-one.
The  Setup Menu  appears on the color graphics display.
2 Press  8, and then press  1.
This selects  Network and then  View Network Settings .
The  Network Settings  menu appears.
3 Press  1 to select  Print Detailed Report .
The network configuration page prints on your HP all-in-one.
4 Find the DNS Server information and verify that the IP address of the networks domain name server is accurate.
Call your Internet Service Provider (ISP) to verify the DNS address.
5 If it is invalid, access the embedded Web server (EWS) and enter the correct IP address.
To enter information in the EWS
1 Find the device IP Address on the network configuration page.
2 Enter the device IP Address into the  Address field on a browser on your
computer.
The EWS  Home page appears in your browser window.
3 Click the  Networking tab.
4 Using the sidebar navigation, find the information you are looking to change and enter the correct information.
For more information, see the  HP Officejet 7300/7400 series all-in-one
section in the  HP Image Zone Help .
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Solution
The HP Instant Share service is not responding. Either the service is down for
maintenance, the proxy settings are inaccurate, or one or more of your network
cables are disconnected.
➔Try one of the following:
– Check your proxy settings (see the procedure below).
– Check your network connections. For more information, see the Setup and
Network Guides that came with your HP all-in-one.
– Try the task again later.
Note Your HP all-in-one does not support proxies that require
authentication.
To check your proxy settings
1 Press  Setup on the control panel of your HP all-in-one.
The  Setup Menu  appears on the color graphics display.
2 Press  8, and then press  1.
This selects  Network and then  View Network Settings .
The  Network Settings  menu appears.
3 Press  1 to select  Print Detailed Report .
The network configuration page prints on your HP all-in-one.
4 Find the device IP Address on the network configuration page.
5 Enter the device IP Address into the  Address field on a browser on your
computer.
The embedded Web server (EWS)  Home page appears in your browser
window.
6 Click the  Networking tab.
7 Under  Applications , click Instant Share .
8 Verify the proxy settings.
9 If the settings are inaccurate, enter the correct information in the appropriate
field(s) in the EWS.
For more information, see the Network  Guide that came with your HP all-in-
one.
Failed to connect to HP Instant Share. Check DNS address.    Solution
The HP all-in-one cannot connect to the HP Instant Share service. Possible causes
include: the DNS IP address is unknown; no DNS IP address is set; or the DNS IP
address is all zeroes.
➔Verify the DNS IP address used by your HP all-in-one.
For more information, see  To check the DNS IP address .
Failed to connect to HP Instant Share. DNS server not responding.  Solution
Either the DNS server is not responding, the network is down, or the DNS IP
address is invalid.
1 Verify the DNS IP address used by your HP all-in-one.
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For more information, see To check the DNS IP address .
2 If the DNS IP address is valid, try connecting again later.
Failed to connect to HP Instant Share. Check proxy address.   Solution
The DNS server could not resolve the proxy URL to an IP address.
1 Verify the proxy information used by your HP all-in-one.For more information, see  To check your proxy settings .
2 If the proxy information is valid, try connecting again later.
Connection lost to HP Instant Share service.    Solution
The HP all-in-one lost its connection to the HP Instant Share service.
1 Check physical network connections and make sure the network isoperational.
For more information, see the Setup and Network Guides that came with your
HP all-in-one.
2 Once you verify network connectivity, retry the task.
Send image collections errors 
Use this section to solve errors generated when problems are encountered sending
images from your HP all-in-one to a selected destination.
Corrupted Destination file found.  Solution
There is something wrong with the format of the Destination (Intent) file on the
memory card.
➔Consult the user documentation that came with your camera and reassign
intents on the memory card.
Destination not authorized on this device.    Solution
One or more of the HP Instant Share destinations does not belong to the registered
user of the device.
➔Make sure the camera and HP all-in-one are registered under the same
HP Passport account.
Memory card error     Solution
The memory card might be defective.
1 Remove the memory card from the HP all-in-one, and then reinsert the card.
2 If this does not work, shut down and restart your HP all-in-one.
3 If this does not work, reformat the memory card.As a last resort, replace the memory card.
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HP Instant Share storage limit exceeded. Refer to manual for Help. Solution
The job you were sending failed. Allotted  disk space has been exceeded on the
HP Instant Share service.
Note Older files are automatically deleted from your account. This error will go
away in a few days or weeks.
To remove files from the HP Instant Share service
1 Press  HP Instant Share  on the control panel of your HP all-in-one.
The  HP Instant Share  menu appears on the color graphics display.
2 Press  3, and then press  5.
This selects the  Instant Share Options  menu and then Manage Account .
The HP Instant Share service screens appear in a window on your computer.
3 Sign in to HP Instant Share with your HP Passport  userid and password .
Note You will not be prompted for your HP Passport  userid and password  if
you have set the HP Instant Share service to remember them.
4 Follow the onscreen instructions.
5 From the HP Instant Share setup menu, select  Manage Account.
6 Follow the onscreen instructions to remove files from your account.
Send and Receive image collections errors
Use this section to solve errors that are  common to both HP Instant Share Send and
Receive functions.
Login failed. Refer to the manual for Help. 
Solution
The HP all-in-one failed to log in to the HP Instant Share service.
●Try again later.
● Set up the device again through HP Instant Share.
HP Instant Share service discontinued.  Solution
The HP Instant Share service has been discontinued.
➔The service has been discontinued. If you have any questions, contact
HP Customer Support.
HP Instant Share service temporarily unavailable. Try again later.  Solution
The HP Instant Share service is currently down for maintenance.
➔Try connecting again later.
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HP Instant Share Error Report messages 
If you encounter a problem while sending images to a destination, an HP Instant Share
Error Report prints on your HP all-in-one. Use this section to solve possible file
problems shown on the Error Report.
Unsupported file format 
Solution
One of the files sent to the HP Instant Share service is not one of the supported file
types.
➔Convert the file to a JPEG and try the task again.
Corrupted file    Solution
The file you sent is corrupted.
➔Replace the file and try again. For example, retake the digital photo or
regenerate the image.
Exceeds supported file size    Solution
One of the files sent to the HP Instant Share service exceeds the servers file size
limit.
➔Rework the image so that it is below 5 MB in size, and then try sending it
again.
Photo memory card troubleshooting 
The following troubleshooting tips relate only to Macintosh users of iPhoto.
You insert a memory card into a networked HP all-in-one, but iPhoto does not see
it.
Solution
A memory card must appear on the desktop for  iPhoto to find it, but a memory card
inserted in a networked HP all-in-one does not automatically mount on the
desktop. If you simply launch iPhoto from its folder or by double-clicking an alias,
the application cannot see the inserted, but unmounted memory card. Instead start
the  HP Director  and choose  iPhoto from More Applications . When you start
iPhoto from within the  HP Director in this way, the application sees and mounts the
memory card automatically.
You have video clips on a memory card, but they do not appear in iPhoto after
you import the memory card’s contents. Solution
iPhoto handles still photos only. To manage  both video clips and still images, use
Unload Images  from the HP Director  instead.
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Device update 
Several means are provided to update your HP all-in-one. Each involves downloading a
file to your computer to start the  Device Update Wizard. For example:
● Based on advice from HP customer support you might access the HP support
website to retrieve an upgrade for your device
● A dialog might appear on your HP all-in-one color graphics display to direct you to
update your device
Note If you are a Windows user, you can set the  Software Update utility (part of the
HP Image Zone  software installed on your computer) to automatically search the
HP support website for device updates at predetermined intervals. For more
information on the  Software Update utility, see the onscreen  HP Image Zone
Help .
Device update (Windows)  
Use one of the following to retrieve an update for your device:
●Use your Web browser to download  an update for your HP all-in-one from
www.hp.com /support. The file will be a self-extracting executable with the
extension .exe. When you double-click the .exe file, the  Device Update Wizard
opens on your computer.
● Use the  Software Update  utility to automatically search the HP support website for
device updates at predetermined intervals.
Note After the  Software Update  utility is installed on your computer, it searches
for device updates. If you do not have the latest version of the  Software
Update  utility at the time of install, a dialog appears on your computer
prompting you to upgrade. Accept the upgrade.
To use device update
1 Do one of the following: – Double-click the update .exe file  you downloaded from www.hp.com/support.
– When prompted, accept the device update found by the  Software Update
utility.
The  Device Update Wizard  opens on your computer.
2 At the  Welcome screen, click  Next.
The  Select a Device  screen appears.
3 Select your HP all-in-one from the list, and then click  Next.
The  Important Information  screen appears.
4 Make sure your computer and device meet the requirements listed.
5 If you meet the requirements, click  Update.
A light begins to flash on the  control panel of your HP all-in-one.
The screen on your color graphics display turns green as the update is loaded and
extracted to your device.
6 Do not disconnect, shut down, or otherwise disturb your device while the update is occurring.
Note If you disrupt the update, or an error message indicates the update failed,
call HP support for assistance.
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After your HP all-in-one restarts, an update complete screen appears on your
computer
7 Your device is updated. It is now safe to use your HP all-in-one.
Device update (Macintosh) 
The device update installer provides a means to apply updates to your HP all-in-one as
follows:
1 Use your Web browser to download  an update for your HP all-in-one from
www.hp.com /support.
2 Double-click the downloaded file. The installer opens on your computer.
3 Follow the onscreen prompts to install the update to your HP all-in-one.
4 Restart the HP all-in-one to complete the process.
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17Get HP support
Hewlett-Packard provides Internet and phone support for your HP all-in-o\
ne.
This chapter provides information on how to get support from the Internet, contact HP customer
support, access your serial number and service ID, call in North America during warranty, call HP
Japan customer support, call HP Korea customer support, call elsewhere in the world, call
Australia post-warranty, and prepare your HP all-in-one for shipment.
If you are unable to find the answer you need in the printed or onscreen documentation supplied
with your product, you can contact one of  the HP support services listed in the following pages.
Some support services are available only in the  U.S. and Canada, while others are available in
many countries/regions worldwide. If a support service number is not listed for your country/
region, contact your nearest authorized HP dealer for help.
Get support and other  information from the Internet 
If you have Internet access, you can get help from the following HP website:
www.hp.com/support
This website offers technical support, drivers, supplies, and ordering i\
nformation.
HP customer support   
Software programs from other companies might be included with your HP all-in-one. If you
experience problems with any of those programs, you will receive the best technical assistance by
calling the experts at that company.
If you need to contact HP Customer  Support, do the following before you call.
1 Make sure that: a Your HP all-in-one is plugged in and turned on.
b The specified print cartridges are installed correctly.
c The recommended paper is properly loaded in the input tray.
2 Reset your HP all-in-one:
a Turn off the HP all-in-one by pressing the  On button.
b Unplug the power cord from the back of the HP all-in-one.
c Plug the power cord back into the HP all-in-one.
d Turn on the HP all-in-one by pressing the  On button.
3 For more information, go to  www.hp.com/support.
This website offers technical support, drivers, supplies, and ordering i\
nformation.
4 If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:
a Have the specific name of your HP all-in-one, as it appears on the control panel,
available.
b Print a self-test report. For information on printing a self-test report, see  Print a self-test
report .
c Make a color copy to have available as a sample printout.
d Be prepared to describe your problem in detail.
e Have your serial number and service ID ready. For information on how to access your serial number and service ID, see  Access your serial number and service ID .
5 Call HP Customer Support. Be near your HP all-in-one when you call.
Access your serial number and  service ID     
You can access important information by using the  Information Menu of your HP all-in-one.
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